Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotImpeccable service!
We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!
Scott · 5 June 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Scott and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Ellena! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotHome sweet home
The process of finding and buying a house is laden with emotion. I am very lucky, because have finally found my 'dream home' during that first viewing with Ashberry Homes and a couple of very nice conversations with a really great, helpful and professional team. So far, I can feel comfortable and very well taken care of, during the whole process. Paulina
Paulina · 2 June 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Paulina and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotRecommend to all who looking for…
Recommend to all who looking for pleasure friendly and no stress purchase dream home
Wojtek · 1 June 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Wojtek and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotCrissie was very helpful and…
Crissie was very helpful and knowledgeable about the house and plot. All in all, we have had a brilliant experience from the team members. The process has been easy.
Mr · 30 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Terry and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 4/5
TrustpilotGood and helpful company
Seems a good company to deal with and very supportive with any help we have needed. Just felt under a bit of pressure to get things done.
Nick · 23 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Nick and thank you so much for taking the time to leave this review! Please note your feedback will be passed on to our divisional team. Thanks again, Team Bellway
★★★★★ 5/5
TrustpilotSally at Moreton
Sally at Moreton was very helpful and informative. She was very knowledgeable and friendly. She made the whole process very straightforward.
Dave · 22 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Dave and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotWhen its completed I will Review.
Not today, maybe next month.
Finbar · 18 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Finbar and thank you for taking the time to leave this review. We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotSales representative Tanya was…
Sales representative Tanya was informative , helpful, professional and made buying a new house smooth. She kept us updated with the building work. The build doesn’t finish until end of July. We meet the builder in June . We are happy with the progress and the house.
JC · 18 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotSally at Moreton was wonderful
Sally at Moreton was wonderful, informative, friendly and helpful.
Sheelagh · 18 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Mark · 17 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotThe staffs are very friendly and always…
The staffs are very friendly and always willing to help.
Edward · 16 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Edward and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotFantastic service so far
Fantastic service so far, hollie at Ashburry springs in bourne Lincolnshire has been great every step of the way so far. Thank you so much Dan and Keri.
Daniel · 16 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Dan and Keri and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotBrilliant
Your sales and site managers have been excellent. Both provided excellent information to help us make our decision and progress our purchase. We can’t wait to move in!
Caroline · 13 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Caroline and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Stephen · 11 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
R · 9 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotRoundhouse Park, Melton Mowbray…
We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.
Rachel · 6 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and will be passed on to the relevant divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotPersonable experience
Lovely, friendly, personable and professional.
Ruth · 2 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Ruth and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotAshberry house purchase
Sales person was very professional and knowledgeable told me all the information I needed.I have been invited to the site on numerous occasion to look at the progress of my property which as been very useful.The site management have also been very helpful and professional.
Phil · 1 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Phil and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
GoogleGood property
Derek · 1 May 2024 · Ashberry Homes West Midlands Solihull
★★★★★ 1/5
TrustpilotPlease see my last review
Please see my last review - I have now provided my plot number and development. I will be awaiting a response by email. I would like to get this resolved asap
R · 1 May 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the management team in our East Midlands division.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 1/5
TrustpilotAvoid At All Costs
Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.
Zuhair · 30 April 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Zuhair and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns have been passed along for investigation to the senior management in your division. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
★★★★★ 5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Adele · 30 April 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotAbsolutely fantastic so far!
From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!
Ian · 27 April 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello Ian and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotUnprofessional and do not care
Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints
Anonymous · 26 April 2024 · Ashberry Homes West Midlands Nuneaton
Agent replied · 12 June 2024
Hello and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
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