Ashberry Homes West Midlands Nuneaton reviews

★★★★★ 5/5

Trustpilot

Can’t give enough praise for our Sales manager

Adam is truly one of the nicest, most positive and welcoming people you could possibly wish to meet. For our particular case, Adam worked tirelessly to make things work and ensure we got the best possible deal: nothing was too much of an ask. From staying in touch with us and checking in every few days, to literally devoting a whole day to working with us in the office, on our move, he never put pressure on us or made us feel like we were just customers- we genuinely enjoyed coming in for our meetings as we had a such a laugh! Ashberry is a really warm “can do” company, who go the extra mile and Brierley View is a beautiful development, but for us, the selling point really was the staff and their determination to go above and beyond and treat you like a friend, rather than simply a sale.

Charlotte · 5 October 2026

★★★★★ 5/5

Trustpilot

Outstanding experience at Swinfen Vale, huge thanks to Eve & Michael!

We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional. A massive shoutout to Eve in sales/front of house. From our very first visit right through to handover, she was an absolute delight to deal with, always welcoming, incredibly responsive, and went above and beyond to keep us updated at every single stage. Nothing was ever too much trouble for her, and she made what can easily be a stressful process feel effortless. On site, Michael, the Site Manager, has been equally fantastic. You can immediately see how his military background translates into his work: his precision, discipline, and attention to detail across the build are second to none. He took real pride in presenting the home to us, walked us through everything thoroughly, and handled any queries post-move with impressive efficiency. Having a site manager who runs things with such high standards makes all the difference. Eve and Michael make an incredible team, and they are a real credit to Ashberry Homes. We couldn't be happier with our new home and would highly recommend Ashberry to all family and friends

Muhammad · 14 September 2026

★★★★★ 1/5

Trustpilot

Update from 2023 position as at 10.9.26

*Update * NHBC have found wall requires fixing ,22mm out of tolerance was supposed to be fixed by Bellway by 14.8.26. They refused to coordinate the works passing us onto their joinery contractor [who didn’t do it correctly in the first instance]. They made an appointment to come and see the scope of works then failed to turn up and ignored all forms of communication since trying to establish why they didn’t arrive for appointment or carry out the works. Bellway also avoided explaining why their contractor had not arrived or carried out the works and took no responsibility or accountability in sorting the issue. Therefore NHBC have been left by the builders to take over the works despite it being the builders responsibility. Furthermore we have since had another NHBC investigation as Bellway advised other items were non valid . NHBC have also now advised the builder needs to repair these works. Poorly installed window seals to the en-suite window together with deficiencies in the bedroom window sashes which are not compressing the draught seals effectively. The external window head to the main bedroom has not been sealed with mastic and is fully open to the elements across its width. Insulation was checked above the front bedroom and it was found that there are areas of missing insulation across the ceiling in line with the front of the window which will be causing thermal movement and heat loss within the front of the bedroom. These works are supposed to be completed by end of September. A stage 3 complaint has also been issued at regional level regarding the false allegations made against us by the Head of Customer Care. Bellway have been unable to provide answers to these allegations and refuse to respond to these concerns despite these being raised directly as a formal complaint to them. In light of Bellway’s decision not to provide any further response or address the specific points raised, I have now passed this correspondence and the relevant information to the Information Commissioner’s Office (ICO) for their consideration regarding Bellway’s processing and disclosure of our personal data. It also has since transpired that I was “illegally”living within my house for the first six months after handover. Our house was handed over in January 2023 with no completion certificate or temporary habitation certificate permitted by building standards or the local council. Bellway failed to inform their solicitors that the completion certificate had been refused three days prior to handover. Instead they advised their solicitor the house had “passed” and allowed the sale to proceed. Their solicitor has confirmed they were not notified of the completion certificate refusal. The completion certificate was not passed until July 2023 , 6 months after handover. I am awaiting a final response to this concern at regional level. Bellway have now advised that they will attend remedial works for the ironmongery, window and insulation issues despite advising they would not attend our property again due to their allegations that they cannot evidence of hostile threatening and intimidating behaviour. This seems to be their get out clause to refuse attending remedial works as I have since asked on a social media platform if anyone else has had these allegations made against them and there are many! There is no consistency whatsoever , they pick and choose which NHBC works they want to attend to rather than completing the full remedial works directed to them, they advise in emails they will not attend our property then change their mind and advise they will but only to carry out remedial works of their choice? This is despite making allegations of intimidation, threatening and hostile behaviour being the reason not to attend , but then they have changed their position regarding this and now want to attend? Approaching the four year mark of purchasing from them and would advise ANYONE contemplating it to seriously think twice! No doubt there will be further updates to come ……….

Sasha · 10 September 2026

★★★★★ 5/5

Trustpilot

Woodland Edge

Dealt with the sales team at Woodland Edge in NE12. Very pleasant experience with the team there, they've been fantastic! Also was visited at our home for the Part Exhange incentive by the most kind and understanding rep. She listened to all our points and really went the extra mile for us. Finally made our reservation on our dream home today, and couldnt be happier with the experience so far - huge thank you to all involved!

Dean · 6 August 2026

★★★★★ 5/5

Trustpilot

Great experience

Beautiful houses and designs. Eve at Swinfen Vale made the whole experience so lovely. She was kind, patient and professional from when we went in to select our choices - we couldn’t have asked for a better person to help us through this special journey. Highly rate the site managers - Michael and Liam who have been very helpful and supportive during this process! 😊

Pam · 17 September 2026

★★★★★ 5/5

Trustpilot

Although buying a home is reportedly…

Although buying a home is reportedly one of the most stressful things that you can do, our experience of buying a home from Ashberry Homes in Woodland edge has been a wonderful experience which was mainly due to the exemplary customer service from our sales advisor Anna, She was extremely helpful , friendly, and professional throughout. We felt valued as customers as Anna went way beyond our exceptions. We would thoroughly recommend Ashberry Homes based on the service we received.

Brian · 27 February 2026

★★★★★ 5/5

Trustpilot

Kiln Gate Kilmarnock

We have had a very positive experience buying our home at Kiln Gate, Kilmarnock. Hannah has been excellent from the outset and has been so helpful and knowledge about timelines etc. Hannah has been efficient in replying to emails and any general enquiry we have. Would highly recommend.

John · 3 October 2026

★★★★★ 5/5

Trustpilot

Daphne house at Whitford Heights

We recently bought a Daphne house on the Whitford Heights site with Ashberry and couldn’t be happier with the service throughout the process. Rick made the process smooth from start to finish and has been very helpful afterwards too! Would recommend Ashberry to anybody who is looking for a new build property.

Amy · 24 August 2026

★★★★★ 5/5

Trustpilot

Buying our new home with Ashberry has…

Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.

Dave · 4 May 2026

★★★★★ 5/5

Trustpilot

Big shoutout to Julie in Lucas Gardens!

Big shoutout to Julie in Lucas Gardens development for making the buying process for us so smooth. It can be so stressful for first time buyers but thanks to Julie who supported us and recommended us the right people we finally have a beautiful house! She even came in to check on us on our first day after moving in and we really appreciate that. Thank you Julie.

Drosia · 2 December 2025

★★★★★ 1/5

Trustpilot

Just a simple order and have been…

Just a simple order and have been waiting for long time, I want to cancel it but The customer service doesn’t accept. There is no any solution. Horrible service

Melis · 13 September 2026

★★★★★ 5/5

Trustpilot

Caroline & Ady at Woodview Chase

Caroline & Ady at Woodview Chase are simply amazing. They have gone out of their way to help my mum reserve her new home. Nothing is too much trouble. All our questions answered, which helped build confidence & reassurance in the plot she is buying - always tricky when you can’t actually view the style of home before reservation. Looking forward to the next stage of the process & hope mums home turns out to be everything she needs at this stage in her life. A big thank you to both of them. Kindest regards Clare

Customer · 18 August 2026

★★★★★ 5/5

Trustpilot

New Cardington Gate Ashberry Homes…

New Cardington Gate Ashberry Homes team, especially Lorraine & Adam have gone above and beyond to support us as first time buyers throughout the new build buying process. From the initial phone call, to choosing our upgrades, to home demo and move in day. Thank you so much for everything :)

NF · 31 March 2026

★★★★★ 5/5

Trustpilot

Pilgrims Way - Beverley.

Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca the sales manager have been nothing but friendly, informative and helpful. We visited out new home for the first time last week for our pre plaster appointment. It was great to see our home at this stage and has been great watching it being built. The home is progressing really well and we are being kept informed about completion as we go along. If you are thinking of buying a home on Pilgrims Way I would encourage you to visit their office and show homes as you won’t be disappointed.

Joel · 27 July 2026

★★★★★ 1/5

Trustpilot

Ashberry Homes, Pilgrims Way, Beverley

Our experience purchasing a new Ashberry (Bellway) home, Plot 199, Pilgrims Way, Beverley After several months of pursuing what we genuinely believed would be our dream home, we have now withdrawn from the purchase. During our visits we identified a number of workmanship issues, including damage which they attempted to hide by painting over rather than replacing, poor grouting that had simply been covered with mastic, cracked floor tiles and other finishing defects that left us questioning the quality of the build. The turning point came when the property suffered a significant water leak affecting multiple downstairs rooms shortly before exchange and completion. We were not informed that this had happened and only became aware after discovering evidence of the leak ourselves when visiting the property. Their attempt to soak up the water was by laying rolls of insulation throughout the property which when removed, there were still puddles of water everywhere. The water damaged items were not removed immediately and left festering in the property for days without any attempt to effectively dry the property out with the use of dehumidifiers etc. After repeatedly asking for information, we received conflicting explanations regarding what had happened, what damage had occurred and what remedial works had been carried out. During a meeting with the site team, we were also informed that no damp testing had been undertaken following the leak, which did little to reassure us that the property had been fully assessed before repairs. What disappointed us most was the lack of transparency and the inconsistent communication throughout the process. We felt under pressure to progress towards exchange, yet when we sought answers about significant concerns affecting the property, responses were often vague, inconsistent or only provided after repeated requests. At one point, we also felt that our honesty was being questioned when we repeated information we had previously been given. We no longer had confidence in either the property or the way the situation had been managed, and therefore made the difficult decision to withdraw. This review simply reflects our own experience. We hope prospective buyers ask plenty of questions, thoroughly inspect any property before exchange and make the decision that is right for them. When you’re paying a large amount of money for a property, it should be built to a certain standard and the company should be supportive rather than obstructive and disingenuous.

T.H · 18 July 2026

★★★★★ 5/5

Trustpilot

We've found Ashberry to be incredibly…

We've found Ashberry to be incredibly easy to deal with, and they've made the whole process so far feel straightforward and stress-free. Although we're only at the reservation stage, every visit to the sales office has been a positive experience. After visiting several other developers, we often left feeling confused and unsupported, and we were close to giving up on the idea of buying a new-build home altogether. Ollie at the Bishops Stortford development has been exceptional. He's been friendly, knowledgeable, and incredibly thorough in explaining every step of the process, taking the time to answer all of our questions without making us feel rushed. Thanks to his help and guidance, we've been able to reserve our dream home, and we're really looking forward to the next stage of our journey.

Jasmin · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Everything has been excellent, the sales team soon put you at ease explaining everything, even help with the form filling. Looking forward to seeing the progress of my new home.

Lynne · 22 July 2026

★★★★★ 5/5

Trustpilot

Exceptional and first class professional service

From our very first enquiry through to the finer points of negotiation, Anna has been nothing short of exceptional. Purchasing a new home is never a small journey, and yet she guided us through it with a rare combination of professionalism, warmth, and genuine care.

Hani · 30 March 2026

★★★★★ 5/5

Trustpilot

Sally was very helpful

Sally was very helpful and knowledgeable. Helped through the various online documents. Nothing was too much trouble.

Angela · 6 October 2026

★★★★★ 5/5

Trustpilot

The process was smooth and very well…

The process was smooth and very well planned The sales girl Hannah was first class and very helpful.

Robert · 18 September 2026

★★★★★ 5/5

Trustpilot

Friendly and Thorough

Shelley was very friendly and accommodating and went out of her way to meet our needs for purchasing our new property. She was very thorough and made the process feel very simple and straightforward for us. We would highly recommend her if you are planning on buying a new home!

Oscar · 10 January 2026

★★★★★ 5/5

Trustpilot

Ashberry Homes and Agata have been amazing…

Ashberry Homes and especially Agata has been super helpful and patient with us. They have helped us to find our dream home and the communication was very good, always had updates for everything. Truly appreciate their support and dedication. We couldn’t ask for more. Thank you and we can recommend them to everyone 🫶🏻

Veronica · 4 December 2025

★★★★★ 5/5

Trustpilot

Where do we even begin!

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together. We honestly couldn’t recommend the team enough. Hannah at the Kilmarnock site has been absolutely fantastic, professional, knowledgeable and reassuring throughout. She has made us feel happy, confident and completely at ease every step of the way.

Madison · 28 July 2026

★★★★★ 5/5

Trustpilot

We were very interested to take a look…

We were very interested to take a look at the Whitford Heights development in Bromsgrove. We really liked the houses on offer and the quality of the construction. In particular I would like to mention the help we received from Rick, the Ashberry Homes on site salesperson. Nothing was too much trouble, he took the time to answer all our questions and made the next steps clear, if we wanted to proceed. Thank you, Rick.

Carl · 27 June 2026