Trusted Agent profile · Nuneaton
★★★★★
573 reviews across 2 platforms
Nuneaton, CV11 4DE
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Nuneaton, at Nuneaton, is rated 4.5 out of 5 across 573 reviews on two platforms, including 7 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
5/5
TrustpilotI dealt with Steph at the Wickets…
I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,
Hello Tom, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotGreat experience as first time buyers!
Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!
Hello Abbie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Whitford Heights. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotI love Ashberry Homes
I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.
Hello Fisayo and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Eve! This really is the type of feedback that we strive to ensure we receive! Many thanks, Sam
5/5
TrustpilotWe have been really impressed
We have been really impressed. Cathy (Beverley site) was amazing. We were so grateful for her patience and understanding whilst making our big decision. Cathy was very knowledgeable, helpful, efficient and easily contactable. Thank you
Hello, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Cathy! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
5/5
TrustpilotMaxine is amazing
Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.
Hello Victoria, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotOur new home
Maxine is lovely she explained everything in the first appointment and is keeping us updated
Hello Rachel and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Maxine! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotOur agent Dawn is helpful and patient…
Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond
Hello Claudette and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Dawn and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotSales Team
The sales manager Karen was so helpful. The day we reserved the other Karen was in charge and she could not have done enough to help us choose which home to have and secure the home of our dreams.
Hello Frisby and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex
5/5
TrustpilotQuality with Ashberry
Whole experience was amazing , professional and helpful Imaan was amazing . Thank You
Hello Kerry and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotFriendly, informative and professional service
Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.
Hello Fay, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotMaxine was very helpful from the start…
Maxine was very helpful from the start she knows her job inside and out
Hello Mark and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Maxine! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotGreat experience
Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.
Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
1/5
TrustpilotAll round appauling
Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service
Hello Sophie and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant divisional team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
5/5
TrustpilotSmooth process
Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.
Hello Kelly and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Michael! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotImpeccable service!
We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!
Hello Scott and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Ellena! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotRoundhouse Park, Melton Mowbray…
We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and will be passed on to the relevant divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotAbsolutely fantastic so far!
From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!
Hello Ian and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotUnprofessional and do not care
Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints
Hello and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
1/5
TrustpilotLet down by shocking customer care team
Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.
Hello Richard and thank you for taking the time to leave this review. We are sorry to read of your concerns, and would like you to be assured that they have been passed along for investigation to the management in our Durham division who remain responsible for the day to day management of our Church View development. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
2/5
TrustpilotCustomer Service
The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.
Hello and thank you for taking the time to leave this review. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks,Sam
2/5
TrustpilotYou can do better!
Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.
Hello Nicky and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. To investigate further, we will require your development name please. Many thanks, Team Ashberry
5/5
TrustpilotNew House purchase, New beginning!
Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.
Hello Brian and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotSally is amazing very friendly nothing…
Sally is amazing very friendly nothing is too much trouble made the process of choosing easy
Hello Jan, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotModern, professional and outstanding service
Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.
Hello Caroline, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
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Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
