5/5
TrustpilotMichael has been so very kind and…
Michael has been so very kind and patient with me, explaining everything clearly and happy to answer any of my questions. He's a huge asset to the company.
Trusted Agent profile
Ashberry Homes West Midlands estate agents in Stafford, Nuneaton and Solihull
★★★★★
655 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 655 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
- Ashberry Homes West Midlands StaffordLichfield Road, ST17 4FD629 reviews · 3 on Google (5.0)27 in the last 90 days
- Ashberry Homes West Midlands NuneatonNuneaton, CV11 4DE573 reviews · 7 on Google (5.0)29 in the last 90 days
- Ashberry Homes West Midlands SolihullShirley, B90 4GW2 reviews · 2 on Google (5.0)0 in the last 90 days
Latest reviews from every Ashberry Homes West Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleRating only, no written review.
5/5
TrustpilotEverything was made so simple for us
Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.
1/5
TrustpilotChurch View
After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.
5/5
GoogleGreat builders very helpful staff and houses are lovely highly recommended
5/5
TrustpilotAndrew goes over and beyond to help and…
Andrew goes over and beyond to help and explain the process.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotAshberry Customer Care
This week marks my two year anniversary in my new Ashberry home at Cardington Gate, and the end of my Ashberry new home guarantee period, which now transitions to the NHBC buildmark warranty. I just wanted to call out my positive experiences with the Ashberry customer care team during this period. Minor snags (to be expected with a new build settling in), were dealt with promptly, professionally and without any push back. Special mention goes to my primary contact Sandra in the customer care team, who is amazing and a true ambassador for Ashberry homes. Thanks Sandra & Ashberry!
Agent replied · 12 June 2024
Hello Michael, thank you so much for taking the time to leave this review regarding the fantastic service you received from the team at New Cardington Gate. We really appreciate your review and are so pleased to hear of your positive experience. We wish you all the best in your new Ashberry home, thanks again! Team Ashberry
5/5
TrustpilotKatie made me very welcome and was very…
Katie of Roundhouse Park Melton Mowbray, made me very welcome and was very knowledgeable about the property and the site, supporting me through the purchase of my property.
Agent replied · 28 December 2024
Hello Diane thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Katie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
1/5
TrustpilotContamination
I reserved a plot and was due to move in on October 24, Bellway/Ashberry hadn’t obtained the necessary approvals from the local authority and due to a dispute over contamination my move-in date has been delayed by at least eight months. The customer service and communication throughout this process have been shockingly poor. I spoke with the customer care director who encouraged me to take a refund or progress my compliant with the ombudsman.
Agent replied · 12 June 2024
Hello James, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
1/5
TrustpilotRude Salesperson
We liked a house at Ashberry homes Chellaston Fold ( Derby) and went to reserve the house today. The sales person Michael came across as a rude and unprofessional. We started to discuss about offers and incentives, rather than listening to us , he just started quoting a low figure and kept repeating even before we could finish our sentences and the also said that he aleady has 2 buyers lined up for the house, kind of "take it or leave it attitude" which I found insulting. And when we started to leave he offered talking to his senior about whether anything more can be considered.Ashberry homes - Just as you have many buyers out there, there are many developers in the market too which perhaps your sales team should also know before they quote any prospective buyer about how busy their new development is and how many other customers are waiting desperately for your houses.
Agent replied · 28 December 2024
Hello Prashant and thank you for taking the time to leave this review. We are sorry to hear about the service you received when visiting our development, and we’d like to look into this matter further. We’ve requested some additional information, and we would appreciate if you could provide these details as soon as possible. Many thanks, Team Ashberry
5/5
TrustpilotKaren is fantastic !!
Rating only, no written review.
Agent replied · 28 December 2024
Hello Nikki and thank you so much for your kind words regarding the service you received from your Sales Advisor, Karen!! We will ensure your comments are passed to your divisional team and wish you all the best in your new Bellway home. Many thanks, Team Bellway
5/5
TrustpilotExceptional …… hope it continues
We have dealt mostly with Kathy who was always very helpful, knowledgeable and had always kept us up to date with progress on the site but after losing two houses we wanted, due to the sale of our houses, we eventually managed to secure a house we wanted.Unfortunately, Kathy was on holiday but the lovely Hannah did a superb job enabling us to reserve our new home. Even though this was not her permanent site, she was extremely knowledgable and professional. Thank you Hannah.
Agent replied · 28 December 2024
Hello Amanda and thank you for taking the time to leave this fantastic review! We’re thrilled to hear of the excellent service you received from your Sales Advisors, Kathy and Hannah! We will ensure your kind comments are passed along to the divisional team, and wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
5/5
TrustpilotGreat experience
Great experience. Really detailed but a very personal approach which made me feel at ease. I wasn’t pressurised or pushed but the staff have taken time to go over everything.
Agent replied · 28 December 2024
Hello Hannah and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotVery informative and helpful
Agent replied · 28 December 2024
Hello Jud, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotExcellent service from Whitehouse Park team
The whole sales team was great!Matthew and India had been offering excellent guidance and support throughout the purchasing period. Helping foreign people like us, they were kind, passionate and patient. Our needs had been truly catered. Besides, the property was completed in a high standard, leaving us trouble free. Shaun and Magdie were diligent, demonstrated high professionalism and were always eager to get jobs done exceeding expectations. It has been a great success and the whole team was wonderful!
Agent replied · 28 December 2024
Hello Phyllis, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from the team at Whitehouse Park. This really is the type of feedback we strive to ensure we receive. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
5/5
TrustpilotOutstanding Service at Eastview Mannor.
We have just recently reserved our plot with Ashberry. I’ve spent a lot of time researching as much as I could, travelling around the various sites and partner sites and I will say that the customer service has been beyond outstanding, even well before considering a reservation. Mhairi, at Eastview has been very professional and friendly, going out her way to help and support me. So far, I can’t be happier. Thanks
Agent replied · 28 December 2024
Hello Alex, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Mhairi! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
5/5
TrustpilotGreat customer service
Danielle has dealt with us most of the time and she’s been great with us as we are first time buyers and lacked a lot of confidence. She has helped us through our journey so far and has offered her support all the way through.
Agent replied · 28 December 2024
Hello Lauren, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Danielle! This really is the type of feedback we strive to receive, and we have passed your kind comments along to the divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
2/5
TrustpilotCustomer service can be improved
Customer service at Pirton fields is not up to the mark, it takes couple of days(or more) to get back on my any queries which is quite frustrating and also, no one is picking up the call or a call back unfortunately.
Agent replied · 28 December 2024
Hello Ashlesh and thank you for taking the time to share your experience. This isn't the type of feedback we hope to receive and we have now passed your comments along to the relevant divisional team for investigation. Many thanks, Team Ashberry
5/5
TrustpilotAdam our home salesman has been…
Adam our home salesman has been brilliant with a friendly nature and advice! Helping me and my wife buy our first home, and being patient!
Agent replied · 28 December 2024
Hello Harry and thank you so much for taking the time to leave such kind comments regarding the service your received from your Sales Advisor, Adam! We wish you all the best in new Ashberry home and would love to hear back from you once you're all settled in. Many thanks, Team Ashberry
5/5
TrustpilotWe recently worked with Danielle to…
We recently worked with Danielle to complete a reservation, and we couldn’t be happier with the experience. From start to finish, she made the entire reservation process seamless and stress-free.She guided us through every step, ensuring we understood all the details and answering all our questions with patience and clarity. Danielle is incredibly responsive, always available by phone or email, and genuinely committed to helping us get the best possible outcome.Thank you for making this journey smooth and hassle-free so far.
Agent replied · 28 December 2024
Hello David, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Danielle. This really is the type of feedback we strive to we receive and we will ensure your kind comments are passed along to the divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
5/5
TrustpilotChristie at Hartshorn has been very…
Christie at Hartshorn has been very friendly and supportive all the way through the process going above and beyond to try and help us with buying the house we loved. Unfortunately this didn't come to fruition due to finances.
Agent replied · 12 June 2024
Hello Susan and thank you for your great review. We're so pleased to hear that you're impressed with the service that you've received from our Sales team!Thank you again for your review, and for choosing Ashberry for your new home.Team Ashberry
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashberry Homes West Midlands
Which Ashberry Homes West Midlands office has the most reviews?
Stafford has the most, with 629 reviews rated 4.5 out of 5, followed by Nuneaton with 573.
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