Trusted Agent profile
★★★★★
657 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 657 reviews on two platforms, rated 4.5 out of 5 overall.
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Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBest Customer Experience From Becky!
Becky has provided one of the best customer experiences I have known. I ask so many questions and she is always happy to help. She always addresses any worries I may have about the house or the buying process. She creates a happy and comforting environment which puts me at ease - I cannot wait for my house and I will recommend Ashberry Homes and Becky to anyone!! (Beaumont Park Development)
1/5
TrustpilotCulture of no accountability, lies and deception
Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.
Hello and thank you for your review. We're sorry to read of your concerns regarding your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotLovely and accommodating
Rating only, no written review.
5/5
TrustpilotAdam and Rachel have been super helpful…
Adam and Rachel have been super helpful from the point of enquiry! They have answered any questions we had about the property and made us both feel comfortable with buying the property
Hello Ruby and thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about the service you received from your Sales team, Adam and Rachel at New Cardington Gate!Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotJan and Kenneth at the Wavendon Collection site
Jan and Kenneth at the Wavendon Collection site has been amazing at helping me and my wife buying our dream home. They’ve been really professional and friendly. They are always available to help and made the whole buying process a pleasant experience. Thank you Jan and Kenneth.
Hello Alan, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about the service you received from your Sales team, Jan and Kenneth at the Wavendon Collection! Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
1/5
TrustpilotI'm still waiting for the confirmation…
I'm still waiting for the confirmation of the cost of the finished house and now require a full refund of my deposit.
Hello Thomas and thank you for taking the time to leave this review, we're sorry to hear that you are unhappy with the service you received from the team at Ashberry at Jellicoe. Please be assured we have passed along your review for investigation to your divisional team. Many thanks, Team Ashberry
5/5
TrustpilotVery professional and thorough with…
Very professional and thorough with their product. Very clear about what can and cannot be done. Very impressive!
Hello and thank you for your review regarding the service you received whilst buying your new Ashberry home! We wish you all the best and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotOlivia is professional agency
Olivia is professional agency. She was polite,.
Hello, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Olivia. Thanks again, Team Ashberry
5/5
TrustpilotGreat experience
Rating only, no written review.
Hello Julian and thank you for your review regarding the service you received whilst buying your new Ashberry home! We wish you all the best and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotJan was Excellent and is always on hand…
Jan was Excellent and is always on hand to answer questions. I have spoken to so many house builders in the past 2 months and Ahsberry have shown me the highest level of professionalism. This was a driving force in my decision to buy from them.
Hello Marcus, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Jan. We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotSarah & Olivia were very helpful & made…
Sarah & Olivia were very helpful & made sure that I received not only a discount but also the flooring.They assisted with every aspect of the purchase & talked me through the process.I would not hesitate in recommending Ashberry Homes.
Hello Norma, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially with your Sales Advisors Sarah and Olivia.Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotTo be fair Olivia is the most reliable…
To be fair Olivia is the most reliable agency I have met before. Undoubtedly will recommend to all of my friends in case they need to get a new home!
Hello Gary, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Olivia. This is the type of feedback that we strive to ensure we receive. We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotOaklands Tamworth
After viewing the show home and with the project development coming to a end. With very few house left to purchase.We were able to secure a very nice 3 bedroom detached home.The sales staff were more than helpful and the process has been seamless so far.We will get the keys to our new home in December 22 and very much look forward to spacing our new home with Ashberry Homes.
Hello thank you for your review and congratulations on your new Ashberry home!We wish you the best for the rest of your journey into your new home and would love to hear back from you once you're all settled in?Team Ashberry
5/5
TrustpilotSophie & Tanya Saxon Heath extremely…
Sophie & Tanya Saxon Heath extremely helpful, kind and polite.
Hello Blake, thank you so much for your fantastic review and congratulations on your new Ashberry home!We wish you the best for the rest of your journey into your new home.Team Ashberry
1/5
TrustpilotI have been trying to book an…
I have been trying to book an appointment for 3 weeks for the Royal Retreat in Bicester and no one answered the calls or called me back although I left many voicemails with my contact number and provided my info via their website. I am interested in buying a new home from them but even this process is very painful and disappointing so I am not sure if I would like to continue with them..
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received. Please be assured your concerns have been passed along to your divisional team for investigation. Thank you again for your review, and for raising your concerns with us.Team Ashberry
2/5
TrustpilotNice house from the outside.
Nice house from the outside.Thin walls inside..loads of cracks which I accepted as they said within 2 years we will fix it on.I moved January 2020. But had some pipes broken..they fixed it and the site manager said your 2 years start from the day your house is 100%. They played around with that and now they are telling me is the day I signed the contract so they don't want to fix the cracks and the issues with the house.
Hello and thank you for taking the time to leave this review. We're sorry to hear of your concerns. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible. All we'll need is your development name and plot number.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotBought a home in January with Ashberry
Bought a home in January with Ashberry, sales process straight forward, used recommended finance and mortgage people who did a good job.Site managers Ash and James stay in touch and organise fixes or touch ups quickly and check all work has been done to our liking. Both a credit to the company. We are very happy in our new home.
Hello William, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially from the site team and especially Ash and James.Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotJess the site manager
Jess the site manager On the Fordham site is fantastic at her trade where it be communication or ideas . An asset indeed .
Hello Simon, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about the service you received from your Site Manager, Jess.Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotCustomer service has been second to…
Customer service has been second to none!Very friendly and helpful staff.
5/5
TrustpilotVery good service and communication…
Very good service and communication from Maria who was concise and helpful. A great service from initial meeting to reservation.
5/5
TrustpilotFantastic homes and staff!
I moved into an Ashberry Home on Moorfields View 5 weeks ago and couldn’t be happier. Tracey was fantastic during the purchase process, very patient answering all of my questions and since moving in, the site managers have been brilliant, regularly checking in to make sure things are ok. There have been some snags as you would expect in a new build, but the contractors have been prompt, friendly and tidy in their work. Cannot fault Ashberry at all as everyone on the site and in the sales team has done as much as possible to make the process work and to resolve issues.
3/5
TrustpilotI think six weeks period to do the…
I think six weeks period to do the exchange its too short, especially for someone who has sold a property and waiting for the exchange. It’s okay for a first time buyer but for someone who is on a chain I think we need more time.
3/5
TrustpilotKath working for Poppy fields church…
Kath working for Poppy fields church fenton is very helpful and knowledgable .We was originally told we could have assisted buying but when it came to putting the deposit down we were then told that this had been withdrawn !
5/5
TrustpilotWe are very pleased with their service.excellent
We are very pleased with their service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stafford has the most, with 630 reviews rated 4.5 out of 5, followed by Nuneaton with 574.
