Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 5/5

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Great customer service from Paul…

Great customer service from Paul Higham, Customer Service Technician yesterday! Paul came to repaint our en-suite and did a great job, he was very friendly and left the room spotless. He also adjusted cupboard doors in the kitchen that someone had attempted to fix previously, now they’re spot on!Thank you Paul for a doing such a great job!

Lesley · 28 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Re-Plastering Hall

Chris Appleton came to re plaster and paint our hallway, he was on time, worked hard and did a great job, Chris was a pleasure to deal with.

Michael · 27 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent costumer service

My son and girlfriend purchased a beautiful home from Anwyl. Like any new build there was a snagging list.With both of them working full time it was hard to get the jobs done. Myself living an hour away offered to house sit whilst the jobs were carried out. I first spoke to a lady called Sophie Finlay who was very proffesional and worked with me totally to arrange a date and understood totally the fact I had to travel so I needed a Definite time and date . The guys Sophie appointed was Richard Nelson and Lee Reynolds. These guys were very professional with shoe protection/ the way they worked in someone’s home . I explained that my husband also worked on site and having a new build myself many years ago , I can clearly see why this company produces stunning , very well made houses with a fantastic work force. Thankyou Sophie and to Richard and Lee . Keep up the amazing work . Thankyou

Lisa · 27 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth

Really helpful and friendly, very tidy thanks for doing a great job

Mrs · 26 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Fantastic service by Lee Ashworth who…

Fantastic service by Lee Ashworth who finally fixed our front door after 3 previous attempts by other technicians. A credit to the company.

Michael · 24 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Customer service technicians are great

We have had the pleasure of Lee Ashworth providing some after care service to us on several occasions over the last 2 years.Lee is always prompt and friendly on arrival. He takes the time to explain to us the plan of action and an approximate time using his extensive knowledge. The work is always completed to a high standard.Thanks again Lee

Jayne · 24 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Very helpful and informative

Rating only, no written review.

Jess · 23 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Reynolds at our property..

We had Lee Reynolds attend our property today to carry our further customer care issues.Lee has been in the past and has always carried out work to an exceptionally high standard.His customer skills are extremely professional and he is a pleasure to have at my property. Thank you.

Alexander · 22 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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I purchased a home from Anwyl Homes a…

I purchased a home from Anwyl Homes a few months ago and the process was very smooth with virtually no hiccups from the sales team (Helen and Sarah were very helpful). Everything was dealt with smoothly and swiftly.Since moving into the property the on-site staff Gaz and Joe have been extremely helpful, caring and very professional. They go out of their way to ensure everything is done correctly and to a high standard and are always looking to improve any aspect of the property without even having to ask them. I can only say good words about the service I have recieved from them especially since this is my first property purchase they have given me good general advice without feeling rushed or ignored. I couldn't have asked for a better team to make the process easy for me.

AC · 21 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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I purchased my house from Anywl in Holmes Chapel

I purchased my house from Anywl in December 2022, I downsized but I was extremely surprised how spacious the house (Epsom) is and the quality of the build is excellent. Having purchased a new build in the past from a different builder, I was fully aware that there was going to be a snagging list (it would be naive to buy a new build and not to expect a few snags) but site manager Mark, Isaac and their team have been very engaging in rectifying any minor issues, Mark should take particular credit for taking on his extra daily role of collection of stray debris which has occasionally blown around the site, this impresses me because it proves he is committed to ensuring the simplest annoyances are avoided. From my very first meeting with the Sales team (all of whom have been really lovely and very professional) to the end result, my beautiful new Epsom home, I can honestly say that Anwyl have been a pleasure to do business with, very professional, they run a tight ship in so far as the installers on site and everyone is respectful and completely engaging in delivering a professional service. I would definitely buy a Anwyl home should I need to move again in the future but right now I am loving my new build home in Holmes Chapel.

Jill · 20 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Great site Deva Green

Deva Green site team and sales I could not fault them very polite would definitely recommend buying one of these houses

James · 20 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth Specifically

This is solely a review for Lee Ashworth.I've not had a good or awful experience with Anwyl themselves so cannot comment.However Lee Ashworth was brilliant. Turned up on time very polite put covers on shoes without asking etc. Nice guy to talk to and got the job done quick. Was nice to meet a fellow close protection officer as well which meant we ha da good chat Thanks Lee

Sean · 20 June 2023 · Anwyl Homes Chester

★★★★★ 1/5

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Lacking attention to detail and care

First of all, it’s worth mentioning that most of these reviews seem to be of the technicians and not the company/homes themselves. We recently moved in to our new home in December and unfortunately their lack of attention to detail and care really shows.Initially from the outside of our house, it hadn’t been cleaned, there were several bricks chipped, the render is falling off in several places, the grass is all up and down.From the inside, things weren’t painted properly, there was piles of dust underneath the kitchen units (including batteries, screws and all sorts), the front door doesn’t sit right, the patio door has obviously taken some sort of impact, and the plastering is shocking in some places.I completely understand that problems are going to come up with any build but unfortunately Anwyl seem to take the type of approach of “let’s get it sold and worry about the quality after” and they don’t seem to care that you have problems at all.It’s disappointing that we’ve had this experience from a company that’s meant to be building “thoughtful homes”.UPDATE JUNE 2023:So we've now been told that the dead plants they planted before completion are the "owner's responsibility". This is around 100 plants that were planted less than 6 months ago. Anwyl is constantly full of excuses.

Drew · 20 June 2023 · Anwyl Homes Chester

★★★★★ 1/5

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Buyer beware - Mill Green Warton

Please be careful when buying from this companythe whole experience has been a nightmare and I deeply regret buying from AnwylAfter many battles trying to get the snag lists completed I have been left with floors that are sloping in several roomsa wall between the lounge and hall shakes every time any downstairs door or window closesthe lounge ceiling has a three inch line across which they were supposed to have put rightall the gardens are on a slope so it means employing a landscaper to do anythingthe kitchen floor was left in such a poor state I couldnt have any floor covering down until I had it screededI had a leaking roof because a pipe hadnt been connected to a vent and they refused to change the wet insulationwrong tiles put in the cloakroomtiles needed replacing in en-suite7 tiles in the bathroom were from a completely different range - so had to be changedall the walls are badly plastered and will have to be eventually re plasteredlump of concrete left under the grass in front garden which they reckon was from positioning a post wrongly, even though it was 4/5ft from where it should have beenpipe rim left sticking out of the cloakroom floor an inch above floor levelmany many more issues too numerous to listthe company just don't care, they have to be the worst I have ever dealt withthey attempt to rectify the smaller issues but dont care about the serious issues and refuse to fixeven the directors don't helpHaven't found things on site to be completely honestthey promise to look after you before purchase and then you don't see them againThe experience has been so upsetting, no one cares about you are just fobbed offthe service is shockingI wouldn't like anyone else to go through thisRegarding the reply from AnwylThe issues are far from resolvedIf refusing to fix issues is Anywl s way of resolving them it certainly isnt mineAnd I suspect that if we ask the other residents at Mill Green about their experience's they've some horror storiesIt's a total joke and completely unacceptable they are a shocking company and the way they treat homeowners is criminalMoney is all they care about

Lesley · 19 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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We purchased our house on the Fairways…

We purchased our house on the Fairways estate in Handforth in March this year, with the intention of setting up a supported living arrangement for our son and two other adults with disabilities.Anwyl Housing have made the potentially stressful process of buying a house as straightforward as possible. The sales staff have been extremely helpful, and have kept us fully informed at all times.The quality of the build is very good; we are very impressed and delighted with our new house. There were obviously a number of snags which needed addressing, but the site foreman Gaz, along with Joe, could not have been more attentive. All of the snags have been successfully attended to, and Gaz and Joe also very kindly completed a few additional tasks for us.Overall, we have found the whole process of buying a new build property from Anwyl reasonably stress-free and straightforward, and would recommend them without reservation.

Trevor · 19 June 2023 · Anwyl Homes Chester

★★★★★ 1/5

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Anwyl Homes, not for me!!!!!!

I’ve been in my new house at Mill Green Warton for nearly six months, we’ve had umpteen snagging jobs which you can expect on a new build, the problem is they take so long to get resolved and when they do the workmanship is atrocious .Ive been waiting for a new garage roof which has been an issue since March, along with other major issues such as a bung being left in our main drain blocking the drain for several houses, this meant my lovely back garden had to be run over and dug up to access the drain quickly and this meant there digger had to come through my back fence to the garden,the grass which was relaid because the digger ran over it has been replaced by a poorer quality of grass and the lawn is now uneven due to the digger going over the garden.There is also light switch in the wrong place in our hallway but I was told by an embarrassed electrician “ it’s on the plans” all this (and more) making my experience of Anwyl homes a miserable one.The flooring that was put down in the hall and kitchen was put down the wrong way, we out of frustration just said leave it, some of the tradesmen who have worked on this estate should be ashamed how they have left some of our homes, the paint work is a disgrace, our outside back door has just undercoated on it for months, the brick work on the post at the front of our house crumbled and came away with the touch of a finger, knowing what I know now would I have purchased from Anwyl homes a definite no, would I recommend Anwyl Homes to any future buyer, never stay well away you have been warned.I have text/wattsapp messages sent to management with timescales of how long jobs are taking, again I invite Anwyls Senior managers to come round I’m quite willing to show them everything.PS - Anwyl homes have asked me to go into more details of this review, I hope this update helps them, Anwyl feel free to contact me anytime.

Paul · 19 June 2023 · Anwyl Homes Oakenholt

★★★★★ 5/5

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Delighted with our new Anwyl Hone

We moved into our Anwyl home in February, very happy with the friendly sales staff and site manager, no job was too much trouble and excellent communication. We are now very happy and settled in our new home. Sally and Andy Clay

Andy · 16 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent customer care

Excellent customer care from Gareth Foster after moving. There were quite a few snagging issues, but Gaz was very responsive and helpful in getting things sorted.We had multiple build delays amounting to three months in total, which caused a lot of upset and expense, and initially there were a lot of snagging issues, which have taken a while to clear, but Gaz was great in arranging fixes, and went the extra mile by sorting skips for rubbish disposal and other things, which was much appreciated.5 stars for the customer care from Gaz and Joe Turano, as well as the sales team who were very helpful.

GB · 16 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Really helpful and friendly

Really helpful and friendly! Fixed our front door to a good standard, can finally open and close it properly

Anna · 16 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Rich & Lee from the aftercare team!

Rich & Lee from the aftercare team did a great job at sorting out our ‘squeaky’ floorboards. They made sure the job was completed efficiently and explained what the problem was that caused the issue. Thanks!

Emily · 15 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl Snagging

Lee Reynolds & Richard Nelson have just completed some snagging issues at my property. Really just wish all workmen from all trades & professions were as courteous & professional as these two, also cleaned up as if they have never been here. Absolute credit to Anwyl.Also thank you to Sophie for orchestrating everything.

Paul · 14 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth from the get go was…

Lee Ashworth from the get go was friendly and informative about the work he carried out, the new lock is perfect and my doors have stopped sticking. Thank you so much

Amy · 14 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Very satisfied with the services…

Very satisfied with the services received at Alexandra Garden! We are purchasing a house with Jason's help and everything we thought would be a hassle was super simple and easy! With professionalism and promptness, he took care of everything very elegantly and gave us a pleasant experience. Jason and the sales team offered counseling and clear explanations that everyone can understand. We definitely recommend with great love and trust!"

Silvia · 12 June 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Ceiling skimming

On time, very clean and tidy work.

Andrew · 9 June 2023 · Anwyl Homes Chester