Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful , completed our outstanding work , very professional

Ann · 5 May 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Isaac, Victoria Mills

Got the keys to our new house a few weeks ago. There were a couple of small snags which I was initially worried about... Then I met Isaac. What a man. Nothing was a problem for him. He listened to my concerns and made sure every thing was tip top. He is an absolute building site super star. If only every one was like him. 5 stars, would have been even more if it was an option. Thanks Isaac, you have been amazing.

Paul · 4 May 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Great customer service from Lee Ashworth

Lee AshworthReally helpful and took the time to explain the issues with our bay window and how it would be rectified. He also advised us on a painting issue where some stain block has been used

Jayne · 4 May 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Excellent Job

Chris arrived early which was great, very polite and did an excellent job. No problem whatsoever.

Thomas · 4 May 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Jason always reply promptly for my…

Jason always reply promptly for my enquiry. And his explanation is very clear.

YSMan · 3 May 2023 · Anwyl Homes Chester

★★★★★ 5/5

Google

Rating only, no written review.

Filip · 3 May 2023 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

Google

Rating only, no written review.

Nosheen · 3 May 2023 · Anwyl Homes Ellesmere Port

★★★★★ 1/5

Google

Bad

Carl · 3 May 2023 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

Trustpilot

Very professional and friendly…

Very professional, thorough and friendly hand-over meeting with Jason & John. Easy to use documentation.

Irene · 29 April 2023 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

Avoid - they wander into your property with no permission

I've been refraining from writing a review in the hope any outstanding issues we have can be resolved amicably. However, Anwyl are not capable of basic courtesy.We've been waiting on and chasing snags to be fixed for months. These requests are ignored unless you make a formal complaint, and even then outstanding issues remain. We've been available whenever requested for tradespersons to visit, yet for the first time I notified Anwyl in writing that this week we are unavailable over a month ago. It's been discussed multiple times since, there's no way Anwyl can deny they are aware of this. Despite this, my house-sitter has informed me yesterday people knocked requesting access, and today someone attended with a ladder and started work externally, not even ringing the doorbell. This experience and level of courtesy from Anwyl is similar to all other interactions that I've had with Anwyl since completion (which I will write separate reviews for). Don't expect courtesy or professionalism from this developer.I understand a member of the Anwyl family responds to these reviews. I would be very keen to speak with you and detail our experience. I would be ashamed to have my name associated with such a company.

Victoria · 27 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Lee Ashworth, integrated appliances and fire door mod

Lee arrived on time and got straight to work. His work was done quickly and cleanly, I’m extremely happy with the end result. Can not fault Lee at all if I tried.

Jack · 27 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Prompt, polite and extremely helpful.

Paul Higham was prompt, polite and extremely helpful. He completed all tasks in a professional manner to a high standard. We are very satisfied with his work.

Bill · 27 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Snag list done !

New home and of course comes additional work, in out case creaky and noisy flooring upstairs. Anwyl have been consistent in making appointments and follow ups and sending two great technicians Lee and Chris, they are friendly and understand your frustrations they take the time to discuss what they need to do and what to expect. We no longer have the noise from our flooring and it’s been so straight forward and that’s because of the service we have received on the phone and from Lee and Chris 👍🏻thanks guys Steve Hollowell

Jane · 26 April 2023 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

Cowboy Builders!

Where do I start! We've lived in the property four months and we're still in the snagging process! It took eight weeks to get our snagging meeting which we had to chase and ask for and even then Isaac didn't turn up, only showing up when we went to the sales office 4 hours later. When we had our snag meeting I gave him multiple pages of snags which I suspect were thrown in the bin because they clearly haven't been looked at. He only wanted to discuss the 'big problems'. Throughout he was very dismissive claiming the houses are 'built by humans'. We flagged issues like uneven walls and ceilings which he said were normal. Painting issues were blamed on the reflection of the spindles, we had a waste pipe not connected and he blamed this on us for not sorting! At the end of the meeting we were asked to give a 5 star review even though no work had been carried out! We've had a painter sent round who to be honest has just painted in patches so we now have patchy walls, he even said it would make more sense to paint the whole house but he'd been told to get in and out as quickly as possible and to top it off when he left today he has left paint droppings and dust all over our furniture and carpets. We've got tile edging in the bathrooms which is uneven and not flush leaving dangerously sharp edges.We had an outside light that didn't have a switch so was constantly on for over 5 weeks...Anwyl don't give compensation so be prepared to pay for their mistakes.Our thermostats were connected incorrectly and 3 months in our heating stopped working downstairs completely...this took 2 weeks to be fixed.We didn't get our turf and shed until 3 months in, we were missing barge boards under the fences and then when they put them in they used stones around the border...Well half the border because the other half has slate pieces instead.We have water streaks down the rendering which has been there since before we moved in and is clearly caused by sills that are too short, the property opposite which is also an Evesham doesn't have this issue because the sills are longer. They've tried cleaning it but it looks the same. Customer care claim that nothing can be done which is no surprise because every encounter so far with them has been pitiful. We've had dead plants/twigs at the front of our property since day one whilst the property opposite has got lovely blooming flowers and plants! We get told someone is coming round on a certain day and they don't turn up...only to arrive on a day where you are not prepared. We've had our drive blocked on multiple occasions by workmen without any notice.It feels like we've been neglected and forgotten about whilst our neighbours look to be getting the 5 star treatment! I would hope we're not being treated differently because we're a same sex couple. Would I recommend buying a property with Anwyl Homes...no! Family builders they are not just your run of the mill cowboy builders with no aftercare!Regards,Plot 97, Victoria Mills

Ryan · 26 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Victoria Mills, Holmes Chapel

Whenever we have mentioned that there is an issue or something needs fixing, Isaac has been on it straight away. He always has a cheery smile and is very amenable.

Peter · 22 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Top marks for build/snagging team - Nil points for sales/service team

I initially thought I was writing a review specifically for Lee who did some snagging today, he was great, very helpful and professional and clearly wanted to do the best job possible, would highly recommend. Thank you Lee!The 5 stars are for the building/site team who have all been amazing, great guys and all very professional. The Sales and customer service (non existent) front end teams (I did not speak to anyone in back office so don’t want to tar them unfairly) are shockingly bad, there are too many examples to write to explain why I spent most part of a year stressed and in tears many times (and I’m not a crier). The house and site workers are amazing, I’m very happy with my home and no majors issues thus far, minor issues dealt with with no hassle. Would I buy Anwyl again? No, I couldn’t go through the stress of having to deal with the sales office again.

Ms · 21 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Chris Appleton Did an Amazing Job

In the 6 months since moving into our house, we have had around 4 service technicians come out to the property. Chris Appleton has been the best by some margin. The care and attention that he has spent, make fix any minor issue we have had is fantastic. Thank you, for a brilliant job!

Jack · 19 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Rework bath panel

Rework bath panel, we asked for Lee Ashworth to carry out the work and he did a great job.Very pleased

Kevin · 18 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Lee Reynolds

Lee Reynolds was great when he came to have a look at the stain around our extractor fan. Was really helpful and quiet as I was working from home at the time.Also tightened our toilet seat for us without asking which was a godsend as it was annoying the life out of me!

Sophie · 17 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Thank you

Paul Higham and Richard dealt with our snag quickly and effectively. Thanks for doing such a good job.

Phil · 14 April 2023 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

Not so great after all...Infact it gets worse by the day

Update - Further to the below the door has eventually been fixed. HOWEVER - I am still waiting on them fixing an issue with the bathroom that has the risk of backflow - this was emailed to them 3 weeks after I moved in a full snagging report was sent to them. They are now claiming it was never logged and as I'm now out of warranty they won't address it. I've sent them the email with the snagging report but this again shows the poor level of customer care - if you are buying from anwyl I fully recommend an independent snagging report and make sure everything is fixed within 4 weeks don't let it go beyond that and have to deal with 'customer care'Update - Beware of Customer Care - after the 4 weeks builder review its shocking!! They don't reply to your emails - from the moment we moved in our side external door has never closed properly catches on the frame - 2 years later after an anwyl technician and some one from IG Doors coming out to the property the issue is still not fixed. Door was supposed to be getting replaced anwyl rocked up the other day to fix but didn't have the door - apparently it was supposed to be delivered to the property address. No communication from customer care to advise this was happen and no email from anwyl since to apologize for the mix up! Door tuned up today but still no communication from anwyl after I sent an email raising a complaint! The builders and technicians are lovely but Anwyl customer care really lets them downGreat experience overall - Lorraine has been great, keeping us up to date on the build to helpful advice on our options (karndean flooring in hallway was an excellent shout - if we had gone with carpet it would already have been ruined 🤣) Issue with spacing for washing machine and tumble dryer was promptly resolved. Site manager and his assistant were great at meet the builder meetings and home demo! So informative and dead friendly! We love our new home!!

Anon · 13 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Professional assistance given

Professional assistance given , always helpful and always polite, Thank you

Joanne · 12 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Paul higham - anwyl customer service technician

Paul higham was great! Very attentive and polite ! Hightower recommend to anybody who is having issues with customer care!

Jase · 11 April 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Pleasant efficient and good result.

Rating only, no written review.

Magher · 11 April 2023 · Anwyl Homes Chester