5/5
Floor fixed
Lee Ashworth came to fix the floor and did a great job. Very friendly and informative. Thank you
Agent replied · 10 June 2024
Thanks Bernie!

Trusted Agent profile
★★★★★
1,197 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,197 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Floor fixed
Lee Ashworth came to fix the floor and did a great job. Very friendly and informative. Thank you
Thanks Bernie!
5/5
Paul Higham was excellent
Paul Higham was excellent. Not only he fixed the minor problem we had with our ensuite but he went the extra mile to fix a few other bits that were not yet "approved" to be fixed.
Hi Pedro, thanks for your review about Paul, one of our Customer Service Technicians. All our team work hard for our customers so it's great to hear when they are getting it right! Thanks again.
5/5
A good decision
I have been happily settled in my new Anwyl home for almost two months now and I love it!The house is finished to a high specification and the thoughtful layout makes for very comfortable living.Gyllian and Lauren in the Sales Office could not have been more supportive making what might have been a stressful experience run smoothly, ironing out any hitches on my behalf along the way. My purchase was completed in a record nine weeks using the Panel Solicitor who also offered a speedy, personal and very efficient service.Isaac, Site Manager, and his Site Team have been on hand since I moved in to work through the snagging list and, without exception, each person has been courteous, good humoured and willing to help with the detail. A good purchase decision! Thank you, Anwyl!
Hi, thank you so much for taking the time to leave this review, all our teams work hard to create lovely homes for our customers and it's great to read we've got it right for you. We wish you many years of happiness in your Anwyl Home!
5/5
Lee Ashworth ,has come to our house on…
Lee Ashworth ,has come to our house on several occasions to do a variety of jobs and everytime he come he dies a brilliant ,perfect ,profesional job he is a credit to the company thank you Lee
Hi Glyn, thank you for these comments about one of our Customer Service Technicians, Lee Ashworth. We will be sure to pass these on to him, thank you!
5/5
Excellent job done by both Technicians…
Excellent job done by both Technicians Chris and Lee left are very clean and tidy
Hi Terry, thank you for this review, we have passed your comments on to Chris and Lee and they really appreciate it, thank you!
5/5
Professional,courteous and did a good…
Professional,courteous and did a good job.Many thanks.
Hi Russ, thank you for this review!
5/5
Richard Nelson Paint Technician for Anwly
Well yet again Anwyl customer service is excellent! 5*Sending Richard Nelson over to us.We needed our skirting boards on our stairs repainted after having some work done by Lee Ashworth also deserves a 5*, who did a super job filling in and making good the skirting boards ready for painting.Richard arrived bang on time, unfortunately I wasn’t quite ready to let him in, so saying wasn’t a problem and he patiently waited for me to get sorted 😊So once again may I say customer service, work ethic,And the finished job absolutely no complaints with it,Perfect 👍 5*
Hi Susan, thank you for taking the time to leave this lovely review, both Richard and Lee really appreciate it. Thank you.
5/5
Well finished job.
Rating only, no written review.
Thank you!
5/5
Nice guy good job
Rating only, no written review.
Thank you!
5/5
It’s very difficult to get hold of…
It’s very difficult to get hold of people now as you have to use an online form! with the online form reporting issues with the property means the timeframe for replies is quite slow and then if you need to respond to something again you can wait days for a responseHowever today Lee Reynolds cameTo resolve one of the problems arrived on time was very friendly and resolved the problem and the door is now working perfectly he was very clean and tidy and explained everything he had done
HI Sam, sorry to hear you don't like our new online form, we had to try this to see if it helped us receive the information we need to handle the queries quicker, so sorry it it doesn't feel like that is happening for you. Really glad to hear the service from Lee was good and your door is now fixed. Thank you.
5/5
Firstly let me sing the praises of our…
Firstly let me sing the praises of our Site Manager Firstly let us sing the praises ofKeith Best at our Winnington site in CheshireWe have had 5* customer service from him.He’s so helpful and considerate and always gets any problems sorted ( not that there have been many) no job is too small for him to sort out or do himself considering overseeing the site and other issues that come up.So all in all 5* to KeithYou ask for the date of experience all I can say Keith has been there and available at handover of our new home to present date Thankyou 😊
Hi Susan, thank you for this review about our Site Manager at our Winnington Place development. It's great to hear how helpful he has been! We wish you many more years of happiness in your New Anwyl Home!
5/5
Customer service technician
Customer service technician, Lee Ashworth has just been to Lawrence Gardens to repair a floorboard and define what’s needed to fix the internal garage door. Lee was very polite, friendly and especially knowledgeable about fire doors - looking forward to Lee returning to fix the door with his expertise.
Hi John, thank you for taking the time to leave this review about Lee, we're sure he will be back soon to sort the door!
5/5
Richard Nelson came yesterday to remove…
Richard Nelson came yesterday to remove the seal in the shower and floor as it had not been done correctly. Richard did a fantastic job and cleaned everything up after himself . He is extremely professional and takes pride in his work . He was very informative about what he was doing and why and nothing was too much trouble .
Hi Lorraine, thank you for this review about Richard, one of our Customer Service Team. All our team take care in their work so it's great to hear when it's noticed! Thank you.
5/5
We recently moved in to our new Anwyl…
We recently moved in to our new Anwyl home on the crossfields estate in Catterall 6 weeks ago We love it, the home and the whole experience made better by the site manager Ian .The very few snags we found with our property, Ian dealt with, in some cases he dealt with the snags personally in a speedy manner .. Ian should be the platform for all Anwyl site managers, he’s made our experience comforting and welcoming Well done Anwyl, love the house And well done Ian !
Hi Steve, thank you for taking the time to leave this review about buying at our Cross Fields development and our team there. We wish you many years of happiness in your New Anwyl Home!
5/5
Paul Higham
Good job done very efficient
Hi, thank you!
5/5
Perfect Paul
Paul arrived on time, polite and friendly man, explained what was need by way of repair, complete the job and demonstrate the repair. Perfect repair.
Hi Martin, thank you for this review about Paul, we immediately let him know about your comments and they were appreciated, thank you!
5/5
An excellent job
An excellent job in fitting and painting a replacement side external door. He took great pride in his work, ensuring the minimum of mess was caused. Such was his precautions that very little was made. What mess he did make was cleared up before he left and the faulty door removed. He adopted a warm and friendly attitude and was very thorough in his work.
Hi Kathryn, thank you for this review about one of our Customer Service Team, it is appreciated.
5/5
A good job
A good job in levelling the ground first and then taking time in making sure the turf was laid correctly.
Hi David, thank you for this review about our landscapers, we always ask that our subcontractors work with care and attention at all times so it's great to read when they are getting it right!
5/5
As always, great service from the lads
As always, work carried out by Richard was great. Always take time to explain what is being done and why, and with a smile!
Hi Shae, thank you for leaving this review about Richard, one of our Customer Service Team !
5/5
Just had Richard the service technician…
Just had Richard the service technician from Anwyl to carry out some missed works from key hand over and also to re-silicone some movement joints in the garden walls. He was really pleasant to deal with and even arrived early.
Hi, thank you for leaving this review about Richard, great that he did the job but was also early!
5/5
What a guy Josh is
What a guy Josh is! Within a couple of hours of mentioning there was an issue with a kitchen cupboard he turned up to sort it out. He’s charming, skilled and even cleaned up afterwards. Thank you.
Hi Tessa, thank you for leaving this lovely review about Josh and glad he sorted the cupboard!
5/5
Lee Ashworth and Chris Appleton
Today we had Lee Ashworth and Chris Appleton at our property to close out some customer care issues we have had.The work they carried out was precise, clean and professional and I would not hesitate in recommending them.Thank you!
Hi Alexander, thanks again for leaving a great review about our Customer Service Team!
5/5
Anwyl Handforth - Customer Feedback
We bought a house on the Handforth development (The Fairways) and moved in at the end of March.The sales team were initially slow at responding and communication was poor at the start, however closer to the completion date the sales assistant was replaced and the new sales team are much better and responded in a timely matter. Following moving in Gareth Foster and Joe Turano have been communicative, quick and diligent, even noticing snagging issues we did not. All the snagging issues were resolved promptly, and we have found all the workers respectful and courteous when coming to complete the works. Gaz and Joe went above and beyond even helping arrange a few other items that we wanted done around the house and garden which saved us a lot of time and hassle. Generally the purchasing experience was straightforward and stress free, and the after care team from the site managers has been excellent.
Hi Ross, thank you for taking the time to leave this review about the team at our Fairways development. We did make some changes in our sales team and it's good to hear you noticed the difference. We were also pleased to read how much the site staff have helped you settle into your new home. Thanks again!
5/5
Chris Appleton
Chris Appleton came to paint our front door and clear a paint spillage on our path. He was very efficient, polite and even entertained the children.
Hi, thank you for your review about Chris, one of our Customer Service Team, with childminding as an added bonus!
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Chester has the most, with 1,082 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town: