Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAnwyl Estate Llay
Anwyl Estate: A Tale of Unfulfilled PromisesInitial Impressions• We moved into the Anwyl estate in 2023 and up until we moved in and all the houses were complete service was good and things seemed new and fresh as you would expect when you commit to a new build.Deteriorating Conditions• However then people moved in and the final elements have seemed to be neglected.• The road surfaces incomplete, drive ways and pathways incomplete.• Areas not maintained to any sort of standard by the maintaince company.Unkept Commitments• You say things will be done by a date which moves and it's not evident that anwyl are even working in the site the last 3/4 months.
Darren · 11 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Darren, we were really sorry to read this review, it is correct that final surfacing the development has taken much longer than we would have hoped to complete. Final surfacing of the footpaths should be complete by Christmas and the roads are due to follow in the New Year. Trust Green and Bellway are responsible for the upkeep of the landscaped areas, we have raised concerns with them about the condition of the development but would encourage you to do the same to ensure they complete the actions they have promised. We hope you see some improvements very soon.
★★★★★ 5/5
TrustpilotMy New home experience
I recently purchased my new home from Anwyl Homes, and the entire experience has been nothing short of outstanding! From the moment I first inquired about the development to the day I received my keys, the professionalism and attention to detail have been remarkable.A special thank you to Nigel, the salesman, who guided me through the entire process with ease and ensured all my questions were answered. His knowledge and support made a world of difference. I’d also like to give a huge shoutout to Adam and Shane from the site team, who worked diligently to make sure everything was completed to the highest standard. Their dedication and attention to detail really show in the quality of the finished home.Stacey from the customer care team has been incredibly attentive and supportive, ensuring that any small concerns I had were dealt with quickly and professionally. Her attention to detail and willingness to go the extra mile made the whole experience stress-free.Moving into my new home has been an absolute pleasure. The design of the house is modern and spacious, and the thoughtful touches throughout really show Anwyl’s commitment to building homes that people love to live in. I couldn’t be happier with the finishes, layout, and energy-efficient features that will no doubt save me money in the long run.Overall, Anwyl Homes made the entire home-buying process stress-free and enjoyable. I’m thrilled with my new home and would highly recommend Anwyl to anyone looking for a quality home with top-notch service.Thank you, Anwyl, for making my dream home a reality!
Jacob · 10 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Jacob, thank you for taking the time to leave such a thorough and detailed review. All of our teams work really hard to provide a high quality home and to make the purchasing experience as smooth as possible, so it's great to hear when they have got it right!
★★★★★ 4/5
TrustpilotAfter sale follow up
The quality of property is good. No major problems found since our moved in.However, for the minor defects, except the carpet, are not done and no follow up since then
Mr · 10 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi, thank you for your review, if you do need any help with getting the minor issues completed, don't hesitate to contact Customer Services by filling in the webform on our website and the team will be happy to help.
★★★★★ 5/5
TrustpilotFirst home
We are soon to be 1year in our Anwyl home, we love our new home and the neighbourhood. Everyone was so helpful and kind throughout the whole process. I can't stop referring Anwyl homes to my friends and colleagues.
Olabisi · 10 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thank you!
★★★★★ 1/5
TrustpilotIncomplete Estate years on.
We have been in Edenhurst Grange 2 years now they left the site a year ago and they have still not completed the landscaping and shared areas to the plans they provided to residents and the council. Honestly keep saying such a shame when they have great attributes but refuse to complete work they started.
Ary · 9 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi, we were sorry to read this review, we are also frustrated with the length of time it has taken to finish our Edenhurst Grange development. We certainly aren't refusing to complete the necessary work, it is just taking longer than we would all like to get it completed. The roads are due to be adopted by the local authority this month and the landscaped areas are due to be completed by the end of 2024.
★★★★★ 5/5
TrustpilotFrom the start of our experience Debbie…
From the start of our experience Debbie made us feel so welcomed and helped us with multiple questions each time we came back to find the right home for us, she was very helpful and patient and even helped us choose our colour themes. Ian and his site team have been amazing from the start, popping round for any enquires and responding to messages. They have all been very bubbly, friendly and hardworking. We are really happy with the house and can't wait to see the front communal area landscaped once it's finished. Thank you to Ian, Debbie and the site team for making our dream house. Jodie and Sarah x
Jodie · 8 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Jodie & Sarah, thank you for taking the time to leave this review about the team at our Cross Fields development. This development is nearly finished so hopefully the landscaping is already underway, if not, it will be very soon.
★★★★★ 5/5
TrustpilotSite manager
Site manager, Ian, has gone above and beyond to address the small number of ‘snags’ we have had with our new home. He is approachable and has real visibility on the development; greeting home owners and following up on questions or queries promptly. He clearly has a passion for the work he does and is keen to promote Anwyl as a reputable company. Thankyou Ian!
Sarah · 6 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Sarah, thanks for your review about Ian, he really appreciated it!
★★★★★ 5/5
TrustpilotThanks Lee A
Thanks Lee ASo much science goes to door 🚪 paint ie: Degreasing, Primer, undercoat followed by coat of paint. Measure twice, cut once So much info learn from Lee every time he attends.. He also sorted out squeaky bath base.. much grateful as always. Keep Up The Good Work… 👏👏
Zahra · 5 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks Zahra.
★★★★★ 4/5
TrustpilotPeter fixing some snags
Peter made sure I was aware of the time he was arriving after seeing what needed doing he advised of the best way to do things worked efficiently and cleaned up after himself all the work was done to a high standard and looks great
Cerys · 5 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks Cerys.
★★★★★ 5/5
TrustpilotCross Fields
Can’t fault Anwyl (Cross Fields development). Really happy with my new home, it’s the little touches that make the difference. Really thankful to Ian and others on site for making quick work of the minor snags with the home. Would highly recommend Anwyl to anyone considering buying a new-build home.
Jack · 5 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Jack, thank you for this review about our Cross Fields development, we really appreciate the feedback.
★★★★★ 5/5
TrustpilotSuper happy with my new Anwyl home
Super happy with my new Anwyl home. From start to finish the team have been fantastic, from Debbie, Jilly and Imogen in sales helping get all the extra options sorted just right to Ian and the team on site making sure everything was good once I got the keys. Proactive and attentive with the very small number of minor issues, everything made good really quickly and some extra little touches meaning everything is perfect. So glad I chose Anwyl Homes. Couldn't recommend more highly. 👌
Duncan · 4 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Duncan, thank you for this review about our Cross Fields development, it was great to read how well the team have looked after you. Thanks again!
★★★★★ 5/5
TrustpilotAnwyl snagging repairs
Emailed Anwyl about snagging on the Monday, came on the Wednesday. Had Pete from Anwyl round to complete some snagging jobs. Very professional, friendly and warm gentleman who has done a fantastic job with the repairs and went above and beyond. Thank you so much Pete!
Rich · 4 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks Rich!
★★★★★ 5/5
TrustpilotThe front door is not properly secured
The front door is not properly secured. The customer care , Sarah responds to my request promptly and the customer service technician, Peter did the job well. I really appreciate their help.
N.L · 4 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks for this review!
★★★★★ 5/5
TrustpilotOur experience with Anwyl Homes.
As first time buyers, Anwyl Homes cared for us throughout the entire process making our lives easier. The customer care team were amazing within our 4 week snag call getting them all completed leaving no stone unturned. I would like to say thank you to everybody at Anwyl Homes who helped us and thank you for building us a beautiful home, we cannot wait to see the finished development and watch The Oaks community grow.
Ed · 4 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Ed, thank you for taking the time to leave this review about our Oaks development in Ellesmere Port. We love building new communities and we wish you many years of happiness in your new Anwyl Home.
★★★★★ 5/5
TrustpilotWinnington place have been amazing…
Winnington place have been amazing since the day we reserved our plot to completing and finalising snags! I cannot recommend Anwyl holmes enough, especially Keith and Scott, they are always on hand to answer any questions and they have made our experience with moving 10/10! Huge thanks to Marie for making life so easy with reserving, extras and answering any questions we had.We have two friends buying houses here now after our referral of how amazing our experience has been!! Thanks again all!
Mae · 3 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Mae, thank you for this great review about our team at Winnington Place. Thanks for the referral to your friends too!
★★★★★ 5/5
TrustpilotLee was great
Lee was great, very friendly and very efficient and had the issue with our door sorted in no time. Lee also advised us that we need a new threshold strip at the bottom of the door as it hasn’t been sealed and the rubbers are splitting.
Will · 3 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks Will, make sure you request the new strip from Customer Services, if you haven't already, and the team will sort this for you.
★★★★★ 5/5
TrustpilotCross Fields New Build
We bought our Anwyl Home in Feb and we couldn’t feel more at home. Our experience from the beginning starting with Debbie in the sales office was fantastic and from her communication, honesty and friendly approach allowed us to feel completely at ease throughout the whole process, this being something we valued as first time buyers. The site manager Ian, and Pete have also been brilliant in helping us with any queries/snags we had once we moved in which allowed us to really enjoy the first few months without worrying about anything. All of the new builds are stunning and we are extremely happy at Cross Fields thanks to Anwyl and all of the team.
Charlotte · 3 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Charlotte, thank you for leaving this review about our Cross Fields development. The team there really appreciated the feedback, thank you.
★★★★★ 5/5
TrustpilotLee Ashworth Plumber
Lee Ashworth went above and beyond ensuring the job was completed in full, very courteous and professional service thank you. Lee pointed out that the damage done by the leak will need to be corrected by a decorator and will forward the recommendations on for me I consider this excellent service.
Friend · 2 September 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thank you for this review!
★★★★★ 5/5
Trustpilot5 stars
Josh was on time, professional, friendly, helpful and did a great job on the listed snags.
Emma · 30 August 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Thanks Emma
★★★★★ 5/5
TrustpilotQueens Meadow Estate
I have recently moved into the Queens Meadow estate Shavington, I am very impressed with the estate and the team. What has truly made my experience exceptional are the on-site team members, Sam and Neil. Their professionalism and friendliness have made a significant difference. Sam has been incredibly helpful, always available to answer any questions I had, and quick to address any minor issues that cropped up during the moving process, all snags were resolved promptly and I was updated along the whole process. His dedication to ensuring that everything runs smoothly is evident in every interaction, great site managers! Well done Anwyl!
Katie · 29 August 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi Katie, thank you for leaving this review about your experience at our Queens Meadow development. We have passed your comments on to the site team and they really appreciate your feedback, thank you.
★★★★★ 5/5
TrustpilotExcellent Service
Richard Nelson came to fix our bedroom door, he went above and beyond what I expected, left the place tidy and before he did the work he explained everything in detail. Thank You Sooooooo much Richard
Carlmak · 29 August 2024 · Anwyl Homes Ellesmere Port
Agent replied · 22 October 2024
Hi, thank you for your review about Richard, one of our Customer Service Technicians, it is appreciated.
★★★★★ 5/5
TrustpilotLee was great
Lee was great. ACE at his work as always Thanks v much @ Fairways
Zahra · 28 August 2024 · Anwyl Homes Oakenholt
Agent replied · 23 October 2024
Hi Zahra, thank you for your kind words about Pete, one of our Customer Service Technicians, it's great to read how much his skills were appreciated, thank you.
★★★★★ 5/5
TrustpilotThanks,Site Manager Mr Shane
Thanks,Site Manager Mr ShaneHe is very good service for quick response and arrange repair!
Kenton · 28 August 2024 · Anwyl Homes Chester
Agent replied · 23 October 2024
Thank you!
★★★★★ 4/5
TrustpilotNow we are in and settled and the…
Now we are in and settled and the stress has been taken away we are very happy with our new Anwyl home. Any problems found were fixed.
Laura · 26 August 2024 · Anwyl Homes Crewe
Agent replied · 24 August 2024
Hi Laura, thank you for this review about Richard, one of our Customer Service Technicians. We were sorry to read that you feel differently about Anwyl Homes, please do get in touch with Customer Services if there is anything we can do to help.
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