★★★★★ 1/5
GoogleAbsolutely terrible service!!!!
It has been 4 months since I vacated the property, I've concented to all the deductions but they still haven't released the deposit. I email them every week but to no avail. I request a formal complaint the results came telling me about all the dates that we exchanged emails but still no news of the deposit. This agency has to have the worst service towards tenants.
Zuhail · 21 March 2025 · Andrew Reeves Orpington
Agent replied · 10 December 2024
Thank you very much for your three star Google rating. We’re working hard to keep improving our services, and really appreciate your feedback. We also hope to see you again soon.
Many thanks,
Lucy,
Customer Relations.
★★★★★ 5/5
GoogleTruly top professional service received from Karl and Mollie
Jules · 15 March 2025 · Andrew Reeves Bromley
★★★★★ 5/5
GoogleMax was great! He explained the process of letting very clearly to me and kept me updated all the way from when my offer was accepted to my move in date. Would definitely recommend! 5* thank you Max
Jenna · 13 March 2025 · Andrew Reeves Beckenham
Agent replied · 14 April 2025
Many thanks Jenna for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google"The team at the Bromley office was very friendly and helpful throughout the process. A special thanks to Karl for his professionalism and support!"
Agostina · 6 March 2025 · Andrew Reeves Bromley
Agent replied · 14 April 2025
Many thanks for your marvellous 5* review Agostina. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fantastic service. The team supported me with renting out my property and running a full managed service. The whole team is very knowledgeable on the topic, very good at keeping the process moving forward at pace and overall provided me with a lot of confidence from start to finish.
Jack · 26 February 2025 · Andrew Reeves Orpington
Agent replied · 15 April 2025
Thank you for taking the time to leave us your 5* review Jack! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and good communication. I recommend their services! Richard is experienced and knowledgeable, making the process smooth and efficient.
Vo · 25 February 2025 · Andrew Reeves London
★★★★★ 5/5
GoogleThe staff is extremely helpful and kind, especially Emma and Maisie. They quickly found a house for us and made the entire documentation process smooth and hassle-free. Thanks to their efficiency, we are now living comfortably. I highly recommend their services to you as well.
Nisansala · 16 February 2025 · Andrew Reeves Orpington
Agent replied · 13 November 2025
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Orpington branch. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe have been very happy with Andrew Reeves service and quick response to any queries we have had, would recommend them if you need a letting agent
Shaun · 14 February 2025 · Andrew Reeves Orpington
★★★★★ 5/5
GoogleRating only, no written review.
Julian · 13 February 2025 · Andrew Reeves Beckenham
Agent replied · 28 April 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleMax and Adam were fantastic! They made the process of finding a rental property so smooth and stress-free. Their professionalism and dedication were evident every step of the way. Highly recommend this estate agency for anyone looking to rent!
Giacomo · 27 January 2025 · Andrew Reeves Beckenham
Agent replied · 27 May 2025
Thank you Giacomo for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid at all costs! If you value your sanity
Adoris · 27 January 2025 · Andrew Reeves Beckenham
Agent replied · 18 June 2025
Hello Adoris,
I'm sorry to hear about your experience. We strive to provide excellent service and it's concerning to hear that we may have fallen short. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI got in contact with andrew reeves In Bromley in regards to an old certificate That was issued in 2016 that I required for a property. I was astonished when Mollie Thomas Replied within hours of my email with the information that I required in the email.
It is rare for a company to support forwarding on this information as they Have lots of work to do in regards to current landlords and tenants. I can’t thank them enough for their support in this matter. What a great agency focusing on the needs of their past clients thank you.
Annabelle · 9 January 2025 · Andrew Reeves Bromley
Agent replied · 23 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Annabelle! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst class service in a first class way.
Alex · 31 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleRating only, no written review.
Florence · 31 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleHighly rate these property managers. Bought my flat through them decades ago and now they are managing it for me. Personal, dedicated, friendly, professional service: I can’t fault them.
Sioned · 31 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleAndrew Reeves is a very professional Real Estate Agent, with a great team catering very efficiently and seamlessly to all our needs with our rented flat in London. I highly recommand their services.
Sybille · 31 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleAndrew Reeves have managed our property since we purchased it in 2006 and we have been very pleased with their professionalism at dealing with finding tenants and all aspects of management. We really felt our property was in safe hands.
We recently sold the apartment and were impressed at how quickly they found us a buyer and then dealt with all the ups and downs of the selling process, liaising with all parties involved and keeping us updated at all times. Richard Phillips was extremely helpful throughout and really made a difference in keeping the transaction going through some very stressful times to reach a successful conclusion.
Thank you Andrew Reeves.
Adrienne · 27 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleWe are very impressed by the service of Andrew Reeves in helping us to let & manage our property for the last few years, and finally complete the sale of our apartment this month. Throughout the few years of agency relationship, I found Patrick and his colleagues most professional, responsible, responsive and efficient. Patrick is particularly capable in assisting both sides in following up the whole sale process in a very effective manner.
We will not hesitate to recommend Andrew Reeves to our friends for the above property service.
Teresa · 27 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleRating only, no written review.
Median · 26 December 2024 · Andrew Reeves Bromley
Agent replied · 9 January 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleReally great service from Max and the team. Max responded promptly to emails and was always super helpful when I had any questions. I viewed a property and put in an offer and they had everything ready to move in within a fortnight. Thank you.
Lucy · 20 December 2024 · Andrew Reeves Beckenham
Agent replied · 11 December 2024
Thank you for your brilliant 5* review and thank you for your kind words Lucy. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst class service in a first class way.
Chicco · 7 December 2024 · Andrew Reeves London
★★★★★ 5/5
GoogleThey are providing service professionally with speedy response and reply for all questions you had patiently.
Really appreciate the team especially Maisie who explains everything in detail
I am very happy with them
Benson · 26 November 2024 · Andrew Reeves Orpington
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review Benson! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBest experience i ever had with an estate agency. Karl was very supportive and helpful in every step of the process starting from-viewing till i received my keys on the day of move in.
Seshasai · 20 November 2024 · Andrew Reeves Bromley
Agent replied · 11 December 2024
Thanks Seshasai for the wonderful 5* review, recommendation and considerate comments regarding your experience with Karl and our Bromley branch. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMe and my partner had very disappointing experience and very poor customer service from assistant manager called Greag.
He unfortunately had to show us property twice and was so no interested to explain about the property he want to let, he never made a call he say he will nether email send to arrange for the meet up.
Same as well he didn’t show us the garden of the houses as he needed to unlock a door saying that he don’t have a key.
I must say I never ever saw any person who don’t like his job like Greag and letting people off to further cooperate processionally.
I will dismiss Andrew Reeves Beckenham.
Nat · 20 November 2024 · Andrew Reeves Beckenham
Agent replied · 12 November 2024
Hello Nat,
I'm sorry to hear about your disappointing experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
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