Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
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Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 838 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
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5/5
GoogleWe received very good and attentive service from Max and Ethan, from the first advice regarding rental values, through the listing and viewing process and then getting the tenant signed up and through the door. I couldn't believe how smoothly everything went
Hello Owen, Thank you so much for your wonderful 5* review! We're thrilled to hear that Max and Ethan provided you with attentive service and made the process smooth from start to finish. We appreciate your feedback and look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat service. Excellent communications. Keep things tidy for you. I totally recommend
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleCalled with an inquiry. Staff that answered were rude and unbothered :(
Dear Susan, sorry to hear that you have had a bad experience, please feel free to contact the branch and ask for myself to discuss as I will pick this up with you directly. I take all feedback very seriously.
5/5
GoogleVery positive experience working with the team from marketing, through finding a tenant to ongoing management during the tenancy. I’m happy to recommend the Andrew Reeves team.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAs a first-time landlord, I found the process of renting out my property quite daunting at first, with so many details and responsibilities to consider. But Erman, Karl and Mollie guided me through every step with professionalism, patience and genuine care. From the initial valuation to preparing the property, listing it and handling viewings, they kept me fully informed and involved throughout. Erman, Karl and Mollie were always available to answer all my questions (and there were lots!) and made sure I understood everything clearly. I never felt rushed or pressured into making decisions, which really helped ease my nerves. The best part? How quickly they found a suitable tenant and how smoothly they handled all the referencing and paperwork. They delivered exactly what they promised and the whole process felt well-organised and stress-free. Overall, it was a very reassuring experience and I genuinely appreciated having such a capable team on my side. Thanks again for everything, Erman, Karl and Mollie!
Hello Alex, Thank you so much for your wonderful 5* review! We're thrilled to hear that Erman, Karl, and Mollie were able to make your first experience as a landlord smooth and stress-free. Your kind words about their professionalism and care are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery efficient in sorting any issues. Jonathan was friendly and helpful, thank you!
Thank you for your glowing 5* review Rosie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
Google**DO NOT RENT THROUGH THIS ESTATE AGENCY!** Having just started a new tenancy with a different agency, I've realised how surprisingly delightful renting can be, especially compared to my awful experience with Andrew Reeves Bromley. I rented from them for three years (2018-2021), and yes, this review is a bit late, but the memories and frustration still linger. Since then, I've had two other tenancies with two different agencies, and it's become crystal clear: it’s not “just how renting goes.” It was in fact actually just Andrew Reeves being exceptionally terrible! I rented a part-furnished flat managed by Andrew Reeves because as the landlady lived abroad. During the viewing (conducted by them, of course), not a hint of damp was in sight. Fast forward to moving day, lo and behold, we uncover a wall covered in damp! It was hiding behind the furniture all along! I reported it immediately, thinking, “No problem, they’ll fix it right away.” Nine months later, after endless emails and tearful trips to their Bromley branch, I was still waiting. I even had the pleasure of a in-person chat with Mark Bainbridge, the then-manager, who offered all the reassurance… which was just BS. No updates for weeks unless I chased them down. Now, sure, maybe the landlady was dragging her feet behind the scenes, but isn't it Andrew Reeves’ job to ensure issues like this are dealt with promptly? Nine months wasted, the entire room was unusable. It wasn’t until I threatened to ask for reduced rent that they suddenly became interested in taking action. Shouldn’t that have been the first thing they did, like, nine months prior? When the contractors FINALLY made it to fix the wall, of course it was when I away on holiday. But someone had to be present at the property for reasons beyond my recollection. We arranged for my Dad to pick-up the spare key to let the contractors into the property (honestly it’s lost to me why the property manager couldn’t step in), but when he showed up at the Andrew Reeves office, they just handed over the key without so much as a “Who are you?” or “Please show ID.” Burglars, next time you see an Andrew Reeves 'Let By' sign, just take note of the address, trot on over to their nearest branch, and they’ll likely hand you a key, no need to pick the lock! After this ordeal you would've thought their services would've improved? Nope. Any issue I had, no matter how small, it involved endless chasing - multiple phone calls and emails. My partner and I was would say every other day "your turn to chase them - I did it last time!" It was a full-time job having to get Andrew Reeves to communicate with the Landlady. And for the grand finale of this horrific tenancy, Andrew Reeves decided to host multiple viewings a day for potential new tenants while we were still living there, with a newborn baby, no less, during peak COVID. Thank you, Andrew Reeves, for the delightful chaos! Lastly, just a heads up: expect a copy-pasted response to this review ;) because they REALLY. DON’T. CARE.
Hello Kimmy, Thank you for sharing your detailed feedback about your experience with Andrew Reeves Bromley. I'm truly sorry to hear about the challenges you faced during your tenancy. Your concerns are important to us, and I would like to invite you to reach out to us at review@countrywide.co.uk so we can address your experience more thoroughly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have a great experience with Andrew Reeves Letting Agents Beckenham. Massive shout out to Ethan who helped me find an alternative property and was able to let me view it sooner than intended. Special mention to Max for being so responsive via email and keeping me updated during the application process. I would definitely recommend this estate agent.
Hello Dayle, Thank you for your wonderful 5* review! We're thrilled to hear about your great experience with Andrew Reeves Letting Agents Beckenham. It's fantastic to know that Ethan and Max provided you with exceptional service. We truly appreciate your recommendation. Best regards, Lucy, Customer Relations Team
5/5
GoogleIt had been a pleasure to work with Andrew Reeves on my flat purchase! The staff was extremely helpful and kind throughout the whole process. Would highly recommend!
5/5
GoogleI am very happy with the service given to me by m/s Mollie Thomas. She has been very helpful and understanding.
Hello Khodadad, Thank you for your wonderful 5* review! We're delighted to hear that Mollie Thomas provided you with helpful and understanding service. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Lucy, Customer Relations Team
5/5
GoogleRecently moved into our great flat in Westminster via Andrew Reeves. Excellent service throughout the process and great personal service from Ross their local manager. Would definitely recommend them.
5/5
GoogleI've used Andrew Reeves Agency twice now, once for my previous flat and again for my current one, and both experiences have been smooth and hassle-free. The service has been exceptional each time. A special thank you to Maisie Hollick, who was incredibly helpful throughout the entire process and made sure everything was taken care of efficiently. Highly recommend!
We are thrilled to hear that you had a positive experience with our agency! Thank you for trusting us with your housing needs and for recognising Maisie's exceptional service. We appreciate your recommendation and look forward to assisting you in the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleBianca is wonderful, had a great experience! Everything went through smoothly and the process was managed/easy the whole way through.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Imogen. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am extremely ecstatic with Andrew Reeves service! I highly recommend being with them :)
Thank you Cassidy for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
GoogleAndrew Reeves are biased towards the landlords that pay them. If you read the reviews, they are mostly from landlords so do not be deceived by the rating if you are a tenant. They have been dishonest and blockers to new accommodation in a …
Hi, Thank you for sharing your feedback. We are sorry to hear about your experience and take your concerns seriously. Please contact us at review@countrywide.co.uk … More
1/5
GoogleThis guys can be given the 'Worst Estate Agents' Awards without any doubt. I have vacated the property on 14 August 2024. I still didn't get the deposit back. Handed over the keys after professionally cleaning the apartment. I had to go 2 …
Hello Subham, Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at … More
5/5
GoogleI would highly recommend Maisie from Andrew Reeves. She helped us find the right property at the right time and made sure our onboarding was smooth and hassle free.
Many thanks for your marvellous 5* review Kartik. Best wishes, Lucy, Customer Relations.
1/5
GoogleABSOLUTELY TERRIBLE SERVICE!!!! I vacated the property in 25th of November and I concented to the deduction of a sum for the damages. After 7 weeks they told me that they need to deduct the …
Hello Zuhail, I'm sorry to hear about your experience and the frustration you've faced regarding the deposit release. Please reach out to us at review@countrywide.co.uk so we … More
5/5
GoogleAbsolutely brilliant service from Maisie. As well as limited availability due to my work, I had a very complex situation with my ID and it was handled discreetly, confidently and with the utmost respect. I am used to having a lot of …
It’s really lovely to read another 5* review and recommendation Matthew. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe team were great from start to finish! Informative, helpful, considerate (moving gift) and good fun. Thank you for your help Andrew Reeves Orpington.
Thank you for your 5* review Sam. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t recommend Andrew Reeves enough!! My agent (Emma) was so helpful and accommodating, I found a perfect home for myself without the hassle that is typical in the London rental market!! I was …
Many thanks for the great recommendation, 5* review and your kind words Favor. Best wishes, Lucy, Customer Relations.
1/5
GoogleDO NOT RENT FROM THIS AGENCY, DECEPTIVE, MANIPULATIVE, AND DISGRACEFUL If you value your money, sanity, and legal rights, AVOID this agency at all costs. They are nothing but predators, using delays, lies, and manipulation to cheat tenants out of their deposits. Here’s how they TRIED (and FAILED) to scam me: 🔹 Calculated Deception, At first, they act friendly, responsive, and professional to gain your trust. But once you’ve signed the contract, you’re nothing to them. They ignore emails, delay responses, and push you around like you have no rights. 🔹 A Scheme to Make You Lose Your Legal Protection, They had my checkout report and deposit deductions ready for months but purposely stayed silent. Why? Because they were waiting for my deposit insurance to expire, so I’d have no legal way to fight them. 🔹 The "Oh Crap, He Fought Back" Moment, When I called them out and threatened legal action, they suddenly pulled £288 out of thin air for so-called “cleaning.” When I demanded proof, they panicked and dropped it to £100. So what was it? £288 or £100? Exactly, pure fraud. 🔹 Charging Me for Things I Left as a Courtesy, They even tried to charge me for items I left for the next tenant out of kindness. They manipulated the checkout report to make it look like I left damage when in reality, I was just being considerate. 🔹 Delay, Ignore, Pass the Blame, Instead of addressing concerns, they ignored emails for weeks, then passed me to different people so no one had to take responsibility. A pathetic attempt to exhaust tenants into giving up. 🔹 Only Backed Down When Forced, I had to drag them through a formal dispute to get my money back. And guess what? I won. They had no real evidence, just excuses and a desperate attempt to steal money. This Is Not Mismanagement, It’s a Business Model. They intentionally delay, manipulate, and deceive tenants to force them into a position where they can’t fight back. It’s predatory, unethical, and disgusting. If you rent from this agency, EXPECT: - Stolen deposits -Ignored emails - Fake charges - Endless delays - Legal battles just to get what’s yours This agency shouldn’t just be avoided, it should be shut down. They exist to exploit tenants and cheat them out of their rights. 🛑 Future tenants, take this warning seriously. They will smile in your face while setting you up to be robbed later. Do not give these people a single penny. I got my money back, but they should NEVER get another tenant again. Share this everywhere. Let the world know.
Hello Abderrezak, Thank you for sharing your detailed feedback with us. I'm truly sorry to hear about your experience and the issues you faced. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
