Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
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Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 838 reviews on Google only. Show every review
5/5
GoogleHad a great experience working with Max Everard-Bachelor in Lettings. He really went above and beyond to find the right tenants for my property. Would highly recommend.
Thank you for taking the time to leave us a positive review! We are so glad to hear that Max provided exceptional service and helped find the perfect tenants for your property. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRoss and team did a great job getting the transaction completed within the agreed timeline.
Thanks. Was a pleasure helping you buy somewhere and hope you enjoy it for many years to come. Ross
4/5
GoogleMollie was helpful and very professional from start to finish. She answered all of my questions promptly and clearly. Her positive attitude and willingness to help made a difference in my move to a new location. Alex was highly informative and proactive in addressing issues that arose, helping to keep the process moving smoothly. Max conducted the property viewing in a professional manner, allowing sufficient time to look around and measure spaces. Nothing felt rushed, and he took the time to answer all of my questions. Although there were some challenges during the process, the team remained supportive and professional throughout.
"Thank you for your kind words! We are so happy to hear that our team, Mollie, Alex, and Max, provided exceptional service during your move. We pride ourselves on our professionalism and customer satisfaction, and we are thrilled that we were able to make a positive difference in your experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJonathan Davis has been so professional with dealing with all my queries and always responds so quickly! He is a real asset to the company and such a pleasure to receive such good customer support.
Thank you for your positive review! We are lucky to have Jonathan on our team and we're glad he was able to assist you promptly and professionally. We strive to provide excellent customer support and we're glad we could make your experience a pleasant one. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are pleased with the assistance Jonathan is providing. We have had many questions and inquiries, and Jonathan is always quick to respond to them. He is very professional and pleasant to work with. Thank you again!
Thank you for your kind words and for recognizing Jonathan's dedication to providing exceptional customer service. We pride ourselves on our team's professionalism and responsiveness, and we are grateful for your business. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleJonathan who manages our new property for the landlord is excellent. Very helpful and fast at sorting any issues. So far he has ensured all issues with the flat were resolved ASAP. The lettings team on the other hand were the same old story. Very helpful until you've signed and paid. They conducted the check in with out us present, didnt do a professional clean like we requested. Even though the inventory states the flat hasn't been professionally cleaned in like 100 pages of observations they still refuse to clean it. Disgraceful. Jonathan saved this company from getting a 0 and has bumped them up to the 4 star review because he has been amazing at making sure our new home is in a livable state. Cheers Jonathan. And shame on the lettings team!
Thank you for sharing your experience, we appreciate your feedback and apologize for any issues with the lettings team. We're thrilled to know that Jonathan has been able to provide excellent service and ensure a livable state for your new home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI want to say a big thank you to the Orpington team for the great support you gave me. You were very helpful, friendly, and supportive throughout my property search, and I appreciated it. Thank you once again for doing such a good job.
Thank you for choosing us as your property search partner! Our team takes pride in providing exceptional support and we are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleGarden fences had been hanging off twig thin hinges onto neighbour’s side for 8 months and counting. Jenanyca arranged for a contractor to do 2 botch jobs which ruin the neigbour’s garden. Totally destroying the relationship with the neighbour. Am told the landlord had given the go ahead but Jenanyca still has a rolodex of excuses - company charging contractors, contractors still scheduling work in (it had already been 8 months!) They are quick to let the house out and collect the money but maintenance and repair work just don’t get done.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe’ve had a great experience with renting through these guys! Harry done the viewing and was very friendly and answered all questions also allowed us for a second viewing to measure up! Folake was great throughout the whole process/referencing, very prompt on emails and returning calls. They both are very understanding and also patient, thank you
Thank you for your kind words! We're thrilled to hear that Harry and Folake provided excellent service throughout the rental process. Our team takes pride in being friendly, prompt, and understanding for our customers. We look forward to continuing to provide top-notch service for all your rental needs. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleHave used Andrew Reeves now for thirteen years. Have on the whole been happy with service but felt recently the interaction with the staff in the Orpington office hasn't been up to the usual service I've come to expect. I've asked for information and feedback regarding prospective tenants and had no response and had to repeatedly ask. Maisie, who no longer work's at the Orpington office, I found very easy to work with and quick in responding to enquiries etc.
Thank you so much for your continued support and feedback. We apologise for any recent interaction that may have fallen short of our usual high standards. We strive to provide the best service and will use your comments to improve our processes. We appreciate your loyalty and look forward to serving you for many years to come. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are pleased with the service we have received from Countrywide Lettings particularly from Ms Jenancya who has strived to keep us updated with any pending requirements or ongoing works. Ms Jenancya responds to our queries promptly and is attentive to our requests. We would recommend their services.
1/5
GoogleGood at showing properties and during initial check in. However, property management is handled by country wide estate agency. They are terrible at management and also, at the termination. They don't listen to the tenants and they just do whatever landlords says. At the end they will hold big reductions. So beware!!
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleGreat service
"Thank you for your kind words! We strive to provide exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy partner and I just leased a rental property through Andrew Reeves and we couldn’t be happier with our experience. Ethan was extremely helpful and very thorough. We are so pleased with how he assisted us with anything we needed. Thank you so much Ethan!
Thank you for the kind words! We are thrilled to hear that you had such a positive experience working with Ethan. We pride ourselves on providing excellent customer service and it sounds like he went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAwful experience. The maintenance service is poorly managed causing significant inconvenience for tenants. Issues usually go unresolved, and when they are addressed it is only after a lengthy delay. Would not recommend it
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently dealt with Ethan for our new tenancy. Highly recommend. Smooth process throughout and professional.
Thank you for choosing us for your tenancy needs! We're thrilled to hear you had a smooth and professional experience with Ethan. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAndrew reeves bromley helped me in every way to find a suitable place within very short period pf time. Max helped us a lot, answered all the queries whenever needed. Very helpful and supportive.
Thank you so much for taking the time to share your experience with us! We're delighted to hear that our team, especially Max, provided excellent service and support to help you find a suitable location quickly. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleNow I understand how lucky I've been when I opened the door of Andrew Reeves office passing by in Bromley High Str. almost a year ago. I came, I talked, I stayed with them. All our concerns of purchasing a flat for letting have gone. From that very moment Mollie Thomas became our guiding light and alleyed all our worries. Very proffessional, very helpful and willing to go that extra mile to ensure our satisfaction. She is very patient with us - being of a certain age we do need extra attention... One can't hope for a better service and care. Thank you, Mollie, very much. We should also mention that the whole team of Andrew Reeves is very helpful group of people willing to support at any moment.
Thank you for such a glowing review! We are thrilled to hear that our team, especially Mollie, has provided excellent service and guidance during your flat purchase process. We are here to support you every step of the way and we appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have been doing business for 11 years. And found the Andrew Reeves Bromley office to be very helpful and efficient. They have always given me a good service and no trouble waiting for a tenant. They are a wonderful team and is a pleasure to do business with them.
"Thank you so much for your kind words! We are thrilled to hear that our team at Andrew Reeves Bromley has provided you with helpful and efficient service for the past 11 years. We appreciate your loyalty and look forward to continuing to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience with Andrew Reeves, Orpington. The team, especially Folake, Harry were very understanding and helpful throughout the rental process.
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience at our Orpington location. Folake and Harry will be pleased to know that their efforts were appreciated. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMyself and my partner have recently been working with Andrew Reeves to rent our first property. Mollie has been a superstar since the beginning - we are both very new to the process but she made what you think would be a very overwhelming process very easy and stress free. She’s quick at replying and is there whenever you need her. I would highly recommend Molly and the team at Andrew Reeves Bromley.
Thank you for your kind and positive review! We are thrilled to hear that Mollie was able to provide you with an easy and stress-free experience while renting your first property. We pride ourselves on our excellent customer service and are grateful for the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a fantastic experience with Andrew Reeves - Ross went above and beyond to take care of us, and we have a wonderful little place in Pimlico now. He even popped back a couple of weeks post-completion etc to help us open a door we couldn’t figure out! Top notch through and through. Couldn’t recommend highly enough 😊 …
Thanks very much Sophie. Was a pleasure helping you find a place.
5/5
GoogleRating only, no written review.
Thank you very much Irene. It was a pleasure helping you sell your flat
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
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