★★★★★ 5/5
GoogleAfter having some terrible experiences as a young professional and prospective tenant on the London property market, it was a relief to come across Andrew Reeves. They are professional and make everything as easy as possible for applicants. The agents, Abbey and Jack, that I was put in touch with were very friendly and always willing to accommodate. In particular Abbey was great in recommending a property to me based on my particular preferences which I am moving into now. She was also great in carrying out viewings, being understanding, open and patient throughout the process. Thanks for everything! Thoroughly recommend this company to anyone looking for properties in the Beckenham area!
Tom · 26 August 2022 · Andrew Reeves Beckenham
Agent replied · 25 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Kwong · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIts really very good service that I have got as they have processed my application and done the paper work on time.
Ram · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery bad costumer service and rude behaviour from the employees, doesn't maintain the property, ignoring the phone calls and the concerns. Holding the deposit for no reason.
Not recommended for tenants
-Alex · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
I am sorry to read you feel this way. If you wish to contact us via review@countrywide.co.uk with full details I will be able to pass your concerns onward to our dedicated Customer Care Team.
★★★★★ 5/5
GoogleI have found Alexia Turnbull reliable, efficient and very pleasant to deal with. She is responsive to any query I send her way which is very much apprciated.
Dian · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe recently used Andrew Reeves to rent a flat, Harry Burge was very professional, helpful and made the process easy. Would recommend to anyone.PositiveResponsiveness, Quality, Professionalism
Tom · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleHorrendous. Always have been and always will be. Even after going through the process of dealing with the Ombudsman and Andrew Reeves/Countrywide being found wholly in the wrong and being told all errors would be corrected, they STILL have erroneous information stored.
They have cancelled our water bill twice without explaining (because of a change of a tenant), incorrectly logged missed payments (because of new contracts they've drawn up) and their staff turnover alone should alert anyone as to the awful way this place is run.
If you're a landlord or renter... AVOID AVOID AVOID
Johnathan · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery nice staff, helped us find our ideal first place to live, easy communication and had no problems. If i were to recommend a letting agency to go to in Bromley it would be Andrew Reeves
Hakim · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUnprofessional Liars!
From the beginning to the end of my tenancy this agency lied to me. First by putting me in a apartment with sewage after reassuring me it will be sorted before I move in. Then now Erman is ignoring my emails intentionally after lying I would have my deposit back by a certain time which has now come and gone.
Would highly not recommend! If you’re reading this, use this agent and something goes wrong you’ll have no one to blame as I’m warning everyone that these guys are unethical, unprofessional and are Liars.
Sydney · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been using Andrew Reeves Bromley for 25 years and they have always managed to find suitable tenants. The staff are polite, friendly and helpful.
Deborah · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleRented our flat with the Andrew Reeves office & their service & assistance was excellent. Whenever we encountered a few challenges they were proactive & helpful in working with us to solve these, very happy with our decision to use themPositiveResponsiveness, Professionalism
Daniel · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleFor an agency that big I’d expect much more. My husband has two satisfied CCJ’s on his account with a proof that they are paid. One expires in a few months, for the other one we have a letter proof from the court, it’s paid and expires in 2 years. All mistakes from when he was a teenager, like parking tickets, nothing to do with rent and bills. He’s earning more that 60k a year, we have a guarantor who’s earning more than 80k with perfect credit history. We have excellent references from 4 different agencies for the past 10 years and Andrew Reeves said no to us for a house with a rent of £1600, they don’t care about anything but what the computer tells them. We even offered to upgrade the landlord insurance to cover things like this, but nope they are not flexible at all! It’s the computer talking! We are not people for them even with everything we have, earn and can prove. Apart from Alexia, who actually cared and listened, everyone in there is useless. Nowadays they are so many things you can do and other agencies do without a problem to help people especially for the people who can afford the rent, clearly! Take care! The worst agency of all in whole London, but I bet you don’t care anyway! Representing yourselves as one of the best agencies, but you’re far far away from them. 🤦🏻♀️
Tanya · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently moved into our new home, in a new country! We expected everything to be daunting, however Harry Burges made the process seamless with his professionalism and quality assistance. He is always readily available to assist and respond to queries. We highly recommend Andrew Reeves Lettings!PositiveResponsiveness, Professionalism, Value
Gugu · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rarely write reviews but wanted to share my experience as a landlord using the services of Andrew Reeves. In recent months I have been partnering with Alexia Turnbull in the Bromley office. Alexia has consistently delivered first class professionalism in overseeing the management of my property. Alexia and her team have been respectful, responsive, knowledgeable, courteous, patient, understanding, honest, and trustworthy. All in all good old fashioned customer service.
Keith · 25 August 2022 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy boyfriend and I have recently rented a property that is let and managed by Andrew Reeves. The lovely Kelly Harrington has been absolutely fantastic through the whole process. Really helpful and so friendly. I am looking forward to hopefully many years in our new home. Thank you so much 😊PositiveResponsiveness, Professionalism
Jacqueline · 14 June 2022 · Andrew Reeves Orpington
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing bunch. 🙏🏻 Amy, Abbey and Kayleigh have been incredible with mine and my partners moving and relocating from the North. Represent Andrew Reeves in a professional manner in every aspect. Thank you so much.PositiveResponsiveness, Professionalism
B · 12 June 2022 · Andrew Reeves Orpington
Agent replied · 11 June 2024
Thank you for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGreat service and friendly staff. Overall experience was good.
Diahanne · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbey was outstanding in all process of our new home! Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Evandro · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional & helpful, found us absolutely wonderful tenants, would recommend to anyone considering letting their property
Paul · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey’re really helpful and professional! They bent over backwards to get us into our new house on our moving day even though their system was down and everything, 10/10
Ioana · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKelly was really professional and efficient. I was pleased with how quickly she arranged a viewing for us and she was very helpful too. Would recommend Andrew Reeves to anyone.PositiveProfessionalism
Saskia · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleProfessional and courteous every time and will get back to you when they say they will. Abbey Kitchener from the Orpington branch was there to answer any questions and queries putting our minds at rest. The move was simple and straight forward too making the whole experience a very pleasant one. Thanks very muchPositiveProfessionalism
Seven · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKayleigh helped me and my partner a lot when looking for a property. The whole branch seem very organized and professional. The also provided excellent service and response times to question were excellent and they have done very well in these challenging times. Thanks!
Jamie · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 4/5
GoogleOverall, a good experience with Andrew Reeves. Hats off to Kelly for being hands on, friendly and professional. If it were only Kelly dealing with my case, I’d give 5 stars. I withheld one star as there was a delay which could have been anticipated and prevented.PositiveResponsiveness, Professionalism
A · 10 June 2022 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.