Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
Andrew Reeves's four offices, most reviewed first. Each has its own page.
Showing 838 reviews on Google only. Show every review
5/5
GoogleThey are very professional to help me find my dreaming house, and quickly solved all the process. Thanks a lotPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt is really hard to find to a new place especially that we did not plan for it. I contacted Andrew Reeves around October and it was an agent named Abbey gave a quick response. We had a viewing and we found a flat that we really like. Abbey did all the works and we paid for the deposit but the landlord cancelled. It was a devastating news to hear although Abbey did her best to convince the landlord that we are good tenants. After that, Abbey promised to find another property for us and we we moved in already on Dec. 14. This property is way better than the one we viewed. Abbey is very professional and accomodating. She is very responsive and reassuring as well. We can't thank her enough. More power to Abbey and to the team! Nailyn and VictorPositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good and friendly staff.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleVery nice and professional agents!PositiveQuality, Professionalism, Value
5/5
GoogleSuper responsive and professional property management. Recommended!!PositiveResponsiveness, Professionalism
5/5
GoogleGreat Service using them to sell and purchase commercial properties. Always professional and very knowledgeable
5/5
GoogleI have sold through Andrew Reeves, bought through them and am now letting through them, and I can't recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI’ve been using Andrew Reeves’ services for about 5 years now and everything has been smooth and professional.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt's crazy but Ross here might be the only nice property agent I've ever run into. Would thoroughly recommend them whilst trying to find a rental property.PositiveProfessionalism
5/5
Googlea truly great personal service, beyond normal expectation . Worth a long term relationship. I have engaged over a year …with great successPositiveProfessionalism
5/5
GoogleWe had a teriffic experience with Ross, superb market knowledge, great selection of properties that matched our requirements and a speedy efficient service.
5/5
GoogleWe have been clients of Andrew Reeves for over 10 years and have always found them very helpful and professional. I would certainly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOut of the 20 properties i've seen, i have tried two with this agency, Will has been super helpful and very very very responsive all the time and helped me to land the leeting in the area of Westminster SW1, more than happy with their services.
5/5
GoogleI recently rented a commercial property with help from these agents and couldn’t be more satisfied. James took on board all my preferences and went above and beyond to help me find my perfect match. Highly recommended!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSeamless tenancy experience with the team at Andrew Reeves. The online portal made signing up and managing my tenancy extremely easy. Would recommend, 5 stars.
5/5
Google19/04/2021 Update: Since that incident when I first moved in, things went better and better. Communication improved and it's always been timely and respectful. I have now moved out of the flat and have nothing but positive things to say about Richard and Martin, and more recently Sarah. We went through ups and downs and I felt understood and supported. Thank you Andrew Reeves team! 18/10/2019 Update: their team has now helped me solve the issues and we're having good ongoing communication. They're being very helpful and responsive, I really appreciate that! Thanks Richard and Jamie! 10/10 Update: I've had a curteous call and written update from Richard this morning. I'm now hopeful that we will indeed solve the issues. They've said I can leave the parts that had not been cleaned in the same condition, the chairs will be delivered in a few days, and have approved of me buying my own headboard. Also, maintenance is due to come in tomorrow and help me tackle some of the other issues. 9/9/2019 A tenant's perspective: after slotting me in as a last minute tenant and accepting my offer a little under asking price (a previous tenant had failed the credit checks) and paying for 6 days of overlapping tenancies that worked to the agent's/owner's advantage, I'm now being ignored and guilted into not flagging issues I'm discovering after moving into the property or following up on things we'd agreed on. A few examples: 1) It's been 14 days since I moved into the apartment and I've yet to receive the Inventory for the property. Note: I already received the leaving inventory from my *old* property, which I vacated 6 days after this one began. 2) Also, I moved in and NONE of the kitchen cupboards had been cleaned, along with a full storage room and very old leftover bedding in the wardrobes, and a dirty bathtub. Flagged it with the agents and...silence! 3) They'd agreed with the tenants who couldn't move in that they would change some of the furniture. I proposed a different furniture combination, which they agreed to (it added up to the same cost). However, instead of 6 chairs they ordered 4, and made me feel like I asked for too much when I followed up asking for 6. Now I'm following up on the extra two chairs and...silence! 4) They also told me that I could not have a headboard installed on the bed because the structure couldn't support it. In fact, they'd installed the bed frame upside down and the headboard structure was at my feet. Now I'm asking them if I can buy my own headboard and... silence! These and so many other issues make me very wary of this agency. I could go on... They've kindly changed the light bulbs that were out before I moved in, so they all work now. However, now the fans are not working and they've not shared how to switch them on! In short, they're respectful until you sign the contract, but will then very reluctantly sort out any issues, if at all. Happy to update my review if I see any real progress and being treated with respect.
5/5
GoogleA great agency with excellent customer service and support. They are very responsive for any inquiry or issue related to the apartment. A special thanks to Ross who have been extremely responsive and helpful for any service requests. I do really recommends them. 💪👍 …
5/5
GoogleThe team at Andrew Reeves have provided me with great service over a number of years, providing sound advice on how to optimise the rental value of property, sourcing good tenants and subsequently efficiently and effectively managing the property, maintaining accurate and timely records.
5/5
GoogleI have been a client of Andrew Reeves for over 20 years. Throughout this time the staff at Andrew Reeves, and Andrew Reeves himself, have given us unfailing support and quality service. I cannot recommend them more highly. It is difficult to find a property agent whose staff reflect the integrity of the owner. At Andrew Reeves you know your request will be treated seriously however small that may be. You also know they will work to get the best answer for you. I just wish they covered all the country!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI rented a 2 bed flat in Westminster with Andrew Reeves acting as the managing agent. They were professional, response and genuine throughout the process (Very rare for London estate agents). Having rented 3 properties in the area through different agencies, Andrew Reeves stood out above the rest. Ross in particular was one of the best letting agents I have the fortune of engaging with. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have worked alongside Andrew Reeves for a number of years now and they are a great, easy going team who are a pleasure to work for and are very understanding. We have also received numerous positive feedback from tenants about their services with a highly spoken reputation. 100% would recommend Andrew Reeves estate agents!
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The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Andrew Reeves and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 1 Gold, 1 Bronze and 1 Best in County ESTAS 2021 winners
2020 1 Silver ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards, Orpington won Trusted Agent and Beckenham won Trusted Agent. At the ESTAS 2021 awards the group won Gold for Lettings (Landlords) in South East (Kent), Bronze for Best Letting Agent (Landlords) Office in the UK and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.
