Trusted Agent profile

Allen Heritage estate agents in West Wickham and Croydon

4.9

★★★★★ Excellent

256 reviews across 2 offices and 2 platforms

Allen Heritage has two offices, in West Wickham and Croydon. Together they have 256 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

254

Reviews on Google

All 2 offices

Yell logo

4.0 / 5

2

Reviews on Yell

All 2 offices

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Allen Heritage's two offices, most reviewed first. Each has its own page.

Latest reviews from every Allen Heritage office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We used Allen Heritage and in particular Denny Ferrara to find us tenants for our properties in the Shirley area for some 5 years. We have used other estate agents in the past but none compare to the service that we have received from Denny. Always very efficient ,he provides good feedback and advice and is very professional in every way . He is a pleasure to work with and highly recommended. Ron Zanre

Ron · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Ron! Really appreciate your feedback and delighted to hear that you are happy with everything. Thanks for your business, always very much appreciated

5/5

Google

Allen Heritage have acted for us as Letting Agents and Estate Agents, and proved exemplary at both: I found that, as a local firm, their knowledge of the area and housing/letting markets was second to none. Nothing was too much trouble for their friendly and professional team. As a new landlord, I really appreciated their help and advice. As Estate Agents they were equally outstanding: Selling a house can be daunting, but the team ensured the procedure was smooth and stress-free. I highly recommend Allen Heritage and wish them much well-deserved success now and in the future.

Louise · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks so much Louise for taking your time to leave such a nice review, it really means a lot to us. Very pleased to hear how pleased you are with the service and look forward to working with you again in the future - thank you for your business!

5/5

Google

My wife and I have been a tenants with Allen Heritage for 3 years now, it was a rocky start however, Rob our landlord stepped in and was very helpful. Ever since it has been a pleasant experience. When it comes to regular safety checks and upkeep, Allen Heritage is on the all. Their contractors for maintenance and repairs especially Kristian, are fantastic trades people, who are friendly, polite and work at a high standard.

Nathanael · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Nathanael, thanks so much for this review it means a great deal to us. You definitely did have a rocky start and thank you for your patience whilst we did our best to resolve the issues. You have been great tenants and we wish you all the very best in your new home.

5/5

Google

Allen heritage, and particularly this branch in Shirley were incredibly helpful and friendly throughout the whole process of finding a suitable property, to collecting the key after completion. Me and my brother were first time buyers so we weren’t entirely sure on what to expect. There wasn’t one unpleasant experience with any member of the team regardless of the department. I want to say a special thanks to Elaine and Max who were very patient and informative from the beginning. I would definitely recommend to work with Allen Heritage whether it may be to sell or rent your property, or to find a suitable new home.

Bahar · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Wow, thanks Bahar! That is so nice of you to take time to leave such a lovely review! The team will be delighted. We wish you all the very best with your new home and hope to work with you again in the future.

5/5

Yell

Great Service

Allen Heritage sold my property and I have to say I was delighted with the service. They kept me updated throughout and achieved a great price - highly recommended

IanP-2974 · 8 December 2022 · Allen Heritage West Wickham

5/5

Google

Rating only, no written review.

Burhan · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Burhan - thanks for the 5* review!

5/5

Google

Excellent service ,good communication throughout I would highly recommend I worked with both sales team and letting team over the years and they always delivered for us

Alex · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thanks Alex, very happy to hear that you are pleased with the service and we hope to continue working with you in the coming years. Thank you for placing your trust and business with us, we really appreciate it, thank you. All the best.

5/5

Google

My experience working with Kim at Allen Heritage was very rewarding and productive. I would highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value

Yaakov · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thanks Yaakov, really pleased to see your comments and thank you for taking the time to leave us such a nice review - Kim will be chuffed !

5/5

Google

Sold my property with them. Was a tricky one to sell, but staff remained focused on getting it done. Sales support post offer was very good

John · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi John, thanks so much for your review. Pleased to hear that you were happy with the service, it means a great deal to us. All the best and thank you for choosing us to sell your property.

5/5

Google

Kim was just brilliant. Professional, fast and friendly. We will definitely use Allen Heritage for our next sale.

Tomas · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Tomas, thank you so much for leaving your review and its great to hear your feedback. We shall let Kim know and we are sure she will be delighted to hear that are happy to use our services once more. Kind regards

1/5

Google

I enquired about a 1 bed property via Zoopla yesterday and was emailed today by a Dawn Newby, I rang her to explain my situation and that I was searching for a 1/2 bed property and how Id like the property to be pet friendly. Instantly for NO reason Dawn was VERY rude and responded with ‘They aren’t.’ Then went on to say that they only had 2 properties on the WHOLE lettings market!! I work in property management myself so I know that the market is super busy at the moment and usually the agent would take some details incase something came on the market but they clearly hate animals at Allan Heritage. After very abruptly mentioning that they only had 2 properties to let and neither were pet friendly she hung up on me before the call was over. This was a extremely unpleasant first experience with this estates agent and has left me feeling very upset especially as I was nothing but nice. I’ve spoken to many estates agents during my search and working in property myself I know the usual process of renting a property but Dawn was something else. AVOID Dawn at all cost if you enquire for 1 of their 2 properties.

Sandy · 26 October 2022 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Sandy, I am really sorry to hear of your experience and we would definitely like to look into this further as this is certainly not the impression that we wish tenants to have. Could you kindly email the Managing Director, rob@allenheritage.co.uk, so that he can personally look into this? In addition we would also like to take your details should a suitable property become available. We hope to hear from you Sandy. UPDATE: Hi Sandy, I have not yet heard from you but I do have an update on your complaint and I would welcome the opportunity to discuss it with you at some point. I hope to hear from you - Rob Allen 020 8654 7000 or rob@allenheritage.co.uk. Thanks

5/5

Google

Denny and his Team have made this letting process extremely smooth for me, from beginning to end. Denny especially went above and beyond to accommodate me. Thanks for your patience and professional support. I couldn't have asked for a better team of professionals to find us a home as beautiful as this. I will recommend you to any one, whether tenant or landlord. You magically find that balance that will satisfy both tenant and landlord. Thank you so much!!!

Trisha · 13 June 2022 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Trisha, wow what a lovely review! Thank you so much, Denny and the team will be delighted to hear your feedback. So glad we have been able help and we wish you all the best in your new home.

5/5

Google

Prompt & helpful The entire team at Allen Heritage was helpful from beginning to the end of the purchase process. Max and Louise especially has been very prompt with responses and I would highly recommend them!

Davis · 26 October 2021 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Really pleased to hear you were pleased with the service - thank you, great feedback like this means a great deal to the team. Kind regards

5/5

Google

I can’t express how well I have been treated by Kim at Allen Heritage. Kim is kind , caring and very responsive. A real joy to deal with, always replies promptly and is very committed and positive in her approach. I cannot emphasise enough how Kim has made this whole process as smooth as it could be ! Thanks KimPositiveResponsiveness, Quality, Professionalism, Value

Paul · 26 October 2021 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Wow, thanks Paul - really great to hear and Kim will be delighted with your comments. We hope to work with you again before too long and all the best with your project.

5/5

Google

I recently used Allen Heritage to sell a consented site in Croydon. They were responsive, professional and tenacious. They secured a sale of my site at an attractive price. They have a large network of buyers and provided a personalised approach to the whole transaction. I would recommend using them for sales of consented land.to others.PositiveResponsiveness, Quality, Professionalism, Value

Puneet · 26 October 2021 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Puneet, thank you for taking the time to leave a review and really pleased to hear how well the process has been managed - Kim & the Land Team will be delighted! I hope we can be of service again in the future - best regards

5/5

Google

I sold my house using Allen Heritage and I strongly recommend them. I had a buyer after just 2 days on the market. I got the feeling they are ethical and they worked very effectively all through the process which completed 2 months later.

Tim · 26 October 2021 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Tim, so glad to hear that you had a good experience with Allen Heritage and thank you very much for taking the time to leave your recommendation - very much appreciated! All the very best.

5/5

Google

Rating only, no written review.

Lana · 13 June 2021 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Lana! Thanks for the 5* rating - the team will be really pleased to hear that you were happy with the service!

4/5

Google

Good information on a range of properties

Rose · 13 June 2021 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thank you Rose!

5/5

Google

Valuation of house made. Excellent information and discussion made.

Ant · 13 June 2021 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks for your great review and feedback Ant, the team will be very pleased to hear!

5/5

Google

Absolutely brilliant Allen heritage estate agents young Luke knows what he's doing very helpful you should sell your house or buy a house with Newquay Luke

Keith · 13 June 2021 · Allen Heritage Croydon

Agent replied · 12 June 2024

Ha! I think Luke will enjoy that review! Thanks Keith, really great to hear - all the best from the team at Allen Heritage

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Allen Heritage

Which Allen Heritage office has the most reviews?

West Wickham has the most, with 163 reviews rated 4.9 out of 5, followed by Croydon with 105.

Where are the Allen Heritage offices?

The two Allen Heritage offices, by town:

  • Croydon: 151 Wickham Road, Shirley, Croydon, CR0 8TE
  • West Wickham: 131 High Street, West Wickham, BR4 0LU

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent