Trusted Agent profile

Allen Heritage estate agents in West Wickham and Croydon

4.9

★★★★★ Excellent

256 reviews across 2 offices and 2 platforms

Allen Heritage has two offices, in West Wickham and Croydon. Together they have 256 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

254

Reviews on Google

All 2 offices

Yell logo

4.0 / 5

2

Reviews on Yell

All 2 offices

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Our offices

Allen Heritage's two offices, most reviewed first. Each has its own page.

Latest reviews from every Allen Heritage office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As architectural consultants we recommended Kim to our clients, for land that we had previously obtained Planning Permission for, with eight new houses. We have provided all the information re4quested and found Kim to have an excellent knowledge of Planning issues and requirements. We would be pleased to recommend her to future clients and I have no doubt we will be working together again in the future

Trevor · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thank you Trevor, that's so nice of you to take the time to leave such a lovely review! Its been a real pleasure working with you and likewise, we very much look forward to working with you again! All the very best

5/5

Google

Highly efficient and reliable. Allen Heritage has been setting up my investment properties for rental for over 10 years. Despite everyone in the offices always being able to provide a progress report, Denny Ferrara has always been thorough at responding to any form of correspondence and acting when required in the most efficient manner. It's not often you get this reliable service in this industry and I will continue to use Allen Heritage.

Lorna · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thanks Lorna, that is so rewarding to hear! Really appreciate having your as a client and thank you so much for your continued business over the years!

5/5

Google

As a first time landlord the team at AH were extremely helpful and supportive. I could not have let the property successfully without their expertise. Communication at every stage was excellent and Denny oversaw the administration of the whole process with great efficiency. Good job.

Liz · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Liz, so pleased to hear your feedback and thank you for such a great review. We are most grateful that you have chosen us to act for you and shall endeavour to continue the same standards going forward. All the best.

5/5

Google

I have used Allen Heritage and specifically Denny for years to manage my properties. I feel like I get a personal service from Denny who is always freindly and more importantly efficent. The communication is great and they have always been supportive when I have needed them. I would definately recommend.

Emily · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Emily, thank you for your kind review - it is very much appreciated! So glad to hear that you are happy with the service and thank you for your ongoing custom.

5/5

Google

We worked with Allen Heritage to sell the family home of nearly sixty years as our parents are moving into a bungalow closer to family. From the initial phone call Allen Heritage really understood our situation and were excellent in the way they dealt with our parents who are in their nineties. The property was measured and photographed on a Friday, the listing went live on Rightmove the following Tuesday, we had three viewings on the Friday and accepted an offer made three days later. During the whole process the Sales Coordinator, Toni, kept us very well informed and really helped move the whole process along giving us confidence. Toni was very good dealing with the inevitable discussions following the survey. Allen Heritage were on our side throughout the sale, making sure we achieved the necessary outcome for our family to secure our parents future plans. I would be confident to recommend them to anyone needing an estate agent in the area.

Mark · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Mark, its lovely to hear that you were so pleased with the whole selling process from start to finish with Allen Heritage, the whole team will be delighted. Thank you so much for taking the time to leave a review, it does mean a great deal to the team. I hope the move went well and that your parents are happy in their new bungalow - all the very best.

5/5

Google

We have been dealing with Allen Heritage as our letting agent for many years and have always had very good service. Now Max Allen has been their representative in the sale of our house. The sale has been quick, efficient and we have been kept fully informed throughout.

Andrea · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Andrea, What a lovely review - thank you! The team will be very pleased to hear your feedback, it really gives us a boost! All the very best.

5/5

Google

Luke was such a delight to meet and talk to when he came over to value the property. He was extremely helpful giving me advice and his knowledge of property prices was second to none. I would definitely recommend using Allen Heritage.

Jacki · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Jacki, we are so pleased to hear of your experience and thank you so much for sharing it - Luke will be especially delighted! All the very best.

5/5

Google

Allen Heritage helped me and my partner sell our flat earlier this year. They made the whole process easy and kept stress to a minimum, the whole team were so helpful and professional. Helen was great with keeping us updated throughout the whole process and Luke was great when he took all the details for the flat. Would definitely recommend Allen Heritage to family and friends :)

Samantha · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thanks Sam, that's lovely to hear that you were so happy with the service - the team will be delighted, these reviews really make it so rewarding! It was a pleasure representing you and I hope you are both happy in your new home!

5/5

Google

Elaine Bailey has been a great help in me selling and buying a house with both Allen Heritage. I appreciate her honesty, availability for advice and knowledge of properties. It can be hard to find estate agents that are ready to communicate and return messages but Elaine is always on hand. If i could give 10 stars I would.

GARETH · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Wow! Thanks Gareth, that is so nice to hear. Reviews like this really give a boost to the team and I know Elaine will be particularly lifted by your kind feedback. All the best in the future and please let us know if we can help at all in the future.

5/5

Google

Good customer care and support in selling my home during a tough housing market. Pleased to say that I successfully completed on my dream onward purchase in September. The Allen Heritage team did all they could to secure my sale and get to completion.

Marcia · 26 October 2023 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Marcia, we are so pleased that you are happy with the service and that you also got your dream home - we hope you are very happy there! All the very best and thank you so much for entrusting us with the sale of your house!

5/5

Google

Having reached a time in life when downsizing is a desirable option we were more than a little nervous approaching the Estate Agent for the first time. We need not have worried for at Allen Heritage we were warmly received, and treated with great courtesy and understanding of our hopes and requirements. This kind of reception was very reassuring, and we are grateful to the staff there for their excellent service.

PETER · 16 October 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Peter, thank you so much for taking the time to review us and Kim in particular will be very pleased! We hope to find you a home that suits your criteria as well!

5/5

Google

Rating only, no written review.

Nidhi · 18 July 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Nidhi - thanks for the review!

5/5

Google

Rating only, no written review.

Teresa · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Teresa! Really appreciate the 5 stars!

5/5

Google

Full professional

Marek · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Marek, its been a pleasure and we look forward to you moving in to your new home soon!

2/5

Google

If your looking for a property to rent go elsewhere, viewings never available, register and they never call. They seem disinterested

Francine · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Francine, I am sorry to hear that this is how you feel, this is certainly not the impression that we wish tenants to have. Could you kindly email the Managing Director, rob@allenheritage.co.uk, so that he can personally look into this? In addition we would also like to take your details should a suitable property become available. We hope to hear from you.

5/5

Google

Everyone was incredibly helpful especially our agent Denny. Was an easy and smooth experience.

Sydney · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Sydney, that's great to hear! The team will be pleased to hear - especially Denny! All the best.

5/5

Google

My experience with Allen Heritage is excellent. Efficient, pleasant and will go the extra mile. Would highly recommend.

James · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi James, thanks for taking the time to leave us such a nice review - very much appreciated and we look forward to working more with you in the future! All the best

5/5

Google

Allen heritage are excellent. All members of the team are really helpful and friendly. Max is very professional and very responsive. I would highly recommend Allen Heritage.

Zoe · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Zoe, thank you so much for the feedback, everyone will be delighted to hear - especially Max!

5/5

Google

I lived 7 years in a little village that Rob Allen and his team managed, in all the time I was there Rob and his team dealt with any problem in a most professional and speedy manner, it was a shame I had to move due to marriage. I would alway recommend Rob Allen

Paul · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Paul, that is really nice to hear! We wish you all the very best in the future and your new home and thank you for being the model tenant, it made our job very easy! All the best

5/5

Google

Needing a probate valuation quickly I tried several agents. None were as friendly, or helpful, as Allen Heritage and particularly Luke. I would give him six stars if possible!

Robert · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Robert, no problem at all and thank you so much for taking the time to leave us a review. If we can help further in the future please do let us know.

5/5

Google

Denny and his team are always very polite and professional and make the letting process very easy for the landlord and tenant. Great communication. Thanks for all your hard work and great service.

Rani · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Hi Rani, really happy to hear that you are happy with the service and have to say its a pleasure representing you too! All the very best

5/5

Google

Allenheritage Have helped me rent my house out for the last few years. And manage the tenants. Really nice family run business. Always helpfully and welcoming. I would defiantly recommend them as i feel they would do there best to help you sell or rent your property. I would defiantly continue to use them and there team.

Kristian · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Kristian, that is really good to hear. Certainly appreciate having landlords like you too! We look forward to working with you in the future!

5/5

Google

Allen Heritage is a family-run company that cares about its customers and invests in its people. They focus on getting the best outcome whilst upholding very strong values of loyalty, commitment and integrity. They have been present on West Wickham high street for years and are keen supporters of the local community.

Elizabeth · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Elizabeth, greatly appreciate your comments and review!

5/5

Google

I have used Allen Heritage for around 5 years now and dealt with Denny when I needed to find a tenant for my property(3 times now). I am happy with the service and can recommend to others who are looking for a trustworthy company.

Colin · 13 June 2023 · Allen Heritage Croydon

Agent replied · 12 June 2024

Thanks Colin that is so nice to hear and it has been a pleasure to act for you. Denny will be delighted! We very much appreciate your business and of course will always be here should you need anything else.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Allen Heritage

Which Allen Heritage office has the most reviews?

West Wickham has the most, with 163 reviews rated 4.9 out of 5, followed by Croydon with 105.

Where are the Allen Heritage offices?

The two Allen Heritage offices, by town:

  • Croydon: 151 Wickham Road, Shirley, Croydon, CR0 8TE
  • West Wickham: 131 High Street, West Wickham, BR4 0LU

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