Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
190
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 763 reviews on Google only. Show every review
5/5
GoogleI had a great experience with Alex Neil. The whole process was very quick and easy and went very smoothly! Sara & Tom have been very helpful and caring!
Dear Yin Wang, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
2/5
GoogleThe agent arrived late to the property we were viewing. We were let in by the current tenants who began an impromptu tour of the property. A few minutes later, the agent arrived and entered the property without a face covering. He said hello to us before talking to the current tenants in a foreign language. The current tenants continued their tour whilst the agent hovered and made occasional remarks (some of these in a foreign language). The agent made a strange comment about Polish women and mentioned that his ex was Polish. Was this an attempt to build rapport? It didn't work. After finishing our viewing, we asked to know if the landlord accepts pets because we have a cat. The agent failed to give a straight answer. He said we must first make an offer for the property, and then he'll write us a recommendation which the landlord can accept or reject. We can't make an offer on any property without first knowing that it meets our requirements. I sent an email to their office to find out if the landlord does accept pets. The reply I got was a template-style reply asking us to make an offer and provide info about our salary, move-in date and so on. Alex Neil is the only agent we've come across that requires an offer to be made to find out basic information about a rental. The knowledge of whether pets are allowed or not is as basic as it gets. Alex Neil have failed to impress us with the conduct of their agent and the strange requirement of making an offer to find out if pets are allowed.
Dear Jamil, Thank you for taking time out to detail your views, we sincerely apologise that our service fell below your expectations. We pride ourselves on the delivery of excellent customer service throughout the duration of any property transaction and your experience sounds far from normal. As such, your review content has been forwarded to the Senior Management Team for them to investigate further. As estate agents, we strive for continual professional development and will implement any necessary training and knowledge-based initiatives in relation to your experience. Best regards, Alex Neil
5/5
GoogleSara and Tom found us a great accommodation. I will certainly come back to you in the future.
Dear Marta. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI approach Alex Neil because I was looking for a place to rent and they really help during all the process particularly Tommaso and Sara were very helpful.
Dear Nancy, Thank you for taking time out to review your experiences of dealing with Tommaso and Sara. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleWe were on the market for the sale of our flat with another agent for 8 months without success (with a pause in between due to the first national lockdown). But then we moved to Alex Neil and they found us a buyer in four days. Sara in particular was fantastic, responsive, understanding and efficient. Michelle was also very helpful in chasing the conveyancer and getting the sale through. Not many people can say they managed to sell a flat in a global pandemic but Alex Neil made it happen for us. Thanks for the hard work!
Dear Albert & Melody, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
Googlevery good from start to finish. a particular thanks to Sara and Hanna.
Dear Adhira, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleCan anyone recommend a lawyer? Unbelievable company I would suggest no landlord or Tenant use them. We have been so badly treated in the one year we lived there. They have not looked after the landlords property or us. It's not just the deposit we want back now. In addition we will make a far higher claim for their neglect to keep the property safe from electrical hazards and harassment/emotional stress. The list of violations is endless. The last insult was when we hired there end of tenancy cleaning company, paid Alex Neil £430. The end of tenancy is full of outright lies. Even making claims about it not being Clean!
Dear Camille, Thank you for taking the time to leave your comments, it is of course disappointing for us to read them. We sincerely apologise to you for any service issues within our control that fell below your expectations. Your comments allude to numerous issues that would require further investigation to allow us to assess them and respond to you in more depth. To enable Senior Management to investigate, please provide full information surrounding the problems you have experienced along with the subject property address and your contact details via email to headoffice@alexneil.com. Best regards, Alex Neil
5/5
GoogleMagic helped me find my dream home, Hannah showed me around and Magic closed. Will highly recommend Alex Neil
Dear Harry, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleSara & Augusta have been very helpful , courteous and professional!! Highly recommended
Dear Gerard. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleIf you are looking for fantastic service, Bora and this company is the place to get that. Sold my property for me and found me a new one to purchase which fit my criteria. Very very happy!!PositiveQuality, Professionalism, Value
1/5
GoogleAbusive calling. Appalling service. STAY AWAY!
Thank you for your comments, please accept our apologies if your experience was genuinely as described. For contextual purposes, we would appreciate a deeper understanding of your interaction with our office, so please elaborate by email to headoffice@alexneil.com. Please provide your contact information so that we can respond appropriately to your feedback. Best regards, Alex Neil
5/5
Googlethank you Sara for the brilliant support received while selling my property
Dear Ethan Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleA special thanks to Sara who understood my property requirements perfectly and shortlisted the right property viewing in a short period of time and we were able to finalize within a day. Will definitely recommend to friends and family
Dear Noah, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat service provided by Sara and Augusta. Thank you for your help and support
Dear Fredd, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleOverall I had a very good service and I want to thanks the team and especially Sara that sold our home. We wish you a great New Year!!!
Dear Marcus, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI was impressed with the quality of service received from Sara. She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.
Dear Aimee, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
3/5
GoogleUpdate (30 Dec 2020): The tenants that Alex Neil found for us had lost their jobs and stopped paying rent. It took two months to resolve the refund of fees that were collected upfront. We would advise landlords to check carefully the terms and conditions, specifically what happens to the fees collected upfront when the tenant leaves early.
Dear Mr Lam, Thank you for taking the time to leave your comments, it is of course disappointing to read them. We sincerely apologise to you for any service issues within our control that subsequently fell below your expectations. We would welcome the opportunity to resolve any outstanding matters that you have, please detail them to us using headoffice@alexneil.com. Please provide the subject property address, your contact details and we will endeavour to resolve things to your satisfaction. Also, please bear in mind that general response times can be impacted due to the lower staff levels we are maintaining whilst navigating the global pandemic. Best regards, Alex Neil Estate Agents
5/5
GoogleSara Garzelli understood my requirements, moved very quickly in procuring the keys of a flat I was interested and was flexible in adapting to my time commitments. She was honest and direct in her communication and helped me make the right choice. I would definitely recommend Alex Neil and Sara.
Dear Tamara, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a great job selling my property in E16. The branch did a great job marketing my property. I went under offer within 2 weeks
Dear David, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a superB job finding me tenants during COVID 19 ! Most realisable estate agent during these times
Dear George, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Harry did a fantastic job finding me a property during lockdown !
Dear Johop Ko. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej And Hana did a great job finding me tenant during the 2nd Lockdown ! Very happy with the service provided from Alex Neil
Dear Prostek Grzybek. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI can’t express how happy I am, during the 2nd lockdown Harry And Maciej did a great job selling my property. Very professional and effective !
Dear Gupta, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a great job selling my property in Wapping. Very happy with the amount I recieved.
Dear Sorin, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards, Canary Wharf won Gold and Rotherhithe won Gold.
