Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
190
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 763 reviews on Google only. Show every review
5/5
GoogleGeorgia has been a long standing partner for my property and I am pleased to say that she recently secured a sale and helped to manage the process through to successful completion. Much appreciated Georgia!
Dear Holly, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleI would really recommend using Alex Neil as your estate agent as I managed to get a buyer within a couple of months and sell as quickly as possible. I worked directly with Maciej Skalski who was the estate agent and he helped throughout to answer my questions and speed up the process whenever possible. Thanks for all the help!
Dear Isabelle, Thank you for positively reviewing your experience of dealing with our Canary Wharf team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleWorking with Alex Neil Canary Wharf was an absolute pleasure and a game-changer in our home buying journey! From the first meeting, it was evident that Maciej and Georgia were deeply committed to our interests, blending expertise with a genuine passion for finding us the perfect home. Their negotiation skills were top-notch, ensuring we got the best deal without compromising our needs. What truly set Maciej and Georgia apart was their incredible dedication to efficiency and client satisfaction. They managed every detail meticulously, ensuring the purchase process was seamless and concluded swiftly, respecting our busy schedules. The personal touch of delivering our new home's keys on the completion day was a thoughtful gesture that highlighted their exceptional level of service. I highly recommend Alex Neil, Canary Wharf to anyone looking for a local estate agent who offers a perfect blend of professionalism, market knowledge, and personalized care. Our experience was nothing short of fantastic, and we couldn't be happier with our new home!
Dear Shola, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear about your pleasurable buying process. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
1/5
GoogleAwful! Avoid! Any landlord should avoid this agency. Rip off renewal fee for existing tenant. Over £1000 for 1year for 1 bed flat. When any other agency would charge £200-£300. Unprofessional team. Always referring to their terms and conditions which it’s impossible to understand ( even for our solicitor) Don’t make our mistake. Go somewhere else!!!!
5/5
GoogleCalli went above and beyond to keep us informed and to help out in every way possible while we were buying a home. She was always available to answer our questions and never made us feel like we were asking the wrong ones. Big big thank you for doing everything you could to push our purchase process forward when we ran into hiccups that were out of everyone's control.
5/5
GoogleWe are very grateful to Calli for taking such good care of us. She was always incredibly responsive and always called back when she said she would, she was very patient and explanatory when we needed it as first time buyers, but most importantly she stayed positive, empathetic and encouraging when things got stressful and tough. She's a great communicator and you can very much feel that she wants the best for all involved. Thank you Calli.
5/5
GoogleExcellent service. Since this was my first purchase, I needed help at every stage and Maj helped me a lot.
Dear Sanyukta, Thank you for your positive feedback and comments. We look forward to dealing with you again in the future. Kind regards, Alex Neil Estate Agents
5/5
GoogleMaciej was extremely helpful. He helped me and my girlfriend sell our flat with ease and the whole process was seamless. Highly recommend!
Dear FitnessDave, Thank you for taking the time to review your experience of your dealings with Alex Neil in Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia has been a long standing partner for my property and I am pleased to say that she recently secured a sale and helped to manage the process through to successful completion. Much appreciated Georgia!
Dear Holly, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleRating only, no written review.
Dear Rachael, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleFantastic from the team Gary on the viewing was so helpful and Matteo has been so helpful on the phone the whole way through thanks to the team
Dear Ben, Thank you for taking the time to review your experiences of dealing with our Rotherhithe office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleQuick to arrange viewings and come back on any questions. Would recommend buying from the team here. Special mention to Andrew and Matteo who are always on hand to assist!
Dear Adam, Thank you for your positive comments about your property journey with Alex Neil Rotherhithe. We were delighted to read about your experience of dealing with our team. Also, we are pleased to receive such positive feedback and look forward to helping you with future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleRecently contacted Alex Neil Estate, and I must say I was very surprised and happy with the level of customer service I received from Andrew, he was so knowledgable and fully informed me with everything I needed to know and was so organised. I was impressed with the office and would definitely recommend!
Dear Rochelle, We appreciate you leaving this feedback on your experience dealing with our Rotherhithe team. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleAn excellent service from Andrew at Alex Neil. His mature, helpful and calm approach got us to completion of our sale. This is the second time I have used this company and wouldn’t go anywhere else. Many thanks to all involved
Dear Lewis, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleThe experience of buying our first home was a smooth and stress free process and that's largely thanks to Andrew. He was professional, wasn't pushy and answered any questions we had.
Dear Fiona, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was stress free. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleAmazing firm with amazing service. I had the pleasure of speaking to Andrew Campbell who was impressive to say the least. Knowledgable, helpful and attentive. He gave me everything I needed and helped me with my query entirely. I was so impressed by his efforts I will most certainly use Alex Neil again. Thanks Andrew!
Dear Cherrelle, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleIn the short time I have been dealing with Alex Neil, I have been impressed with their eagerness to go above and beyond what I have come to expect from most agents as I view properties for our first home purchase. Andrew rearranged a viewing last minute, and was able to find a way to arrange a second private viewing, again at late notice. On both of these occasions I was greeted by Gary (The Don). Straight talking with a manner that sets you at ease. His advice for first time buyers has been helpful in placing our offer. On offering, I had a lengthy conversation with Matteo over the phone in 'out of office' hours. Again proving that Alex Neil go above and beyond. Words of advice were exchanged in order to give us a fighting change in presenting our offer in the best manner. Estate agents get a bad rep, but the three gentlemen above prove to me that there is still good guys out there, helping people on a human level. I want to thank them for that.
Dear Adam, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleGeorgia from Alex Neil has been amazing and accommodating in arranging viewings and pushing through the sales. Highly recommended ☺️
Dear Lu Chen, Thank you for your positive feedback and comments of your experience of our Canary Wharf team. We look forward to dealing with you again in the future. Kind regards, Alex Neil Estate Agents
5/5
GoogleI have worked with Maciej on multiple transactions over the past two years and can honestly say that his service is nothing short of fantastic. He is extremely responsive and will do everything he can to ensure everything is executed as efficiently as possible. He is someone I will continue to work with and would recommend to everybody.looking for a property.
Dear Nathan, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleTom has been an absolute superstar throughout the ins and outs of my housebuying, with Calli also providing fantastic help even at short notice. The service they provide on behalf of Alex Neil has gone above and beyond what I could ever have expected of them.
5/5
GoogleHad a fantastic experience with Alex Neil. Called in and spoke to Calli and Tom for the sale of my house. Both were very professional, knowledgeable and efficient. Very pleased with the service and would absolutely recommend them.
5/5
GoogleAbsolutely brilliant service from Maciej during buying our first property. He was very professional, kind, informative and responsive throughout the whole process. He communicated clearly and efficiently, hence wasted no time for neither of the party(i wish I could say the same about solicitors). I look forward to working with the team Canary Wharf once again. Thank you Maciej and Georgia.
Dear Radek, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleThank you Maciej and Georgia
Thank you for taking the time to your 5* rating of our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleI was trying to sell my property and was searching for some time for a decent estate agents. I contacted a few, but alex neil stood out to me as the front runner. Andrew was kind, extremely competent and very knowledgeable. He made the process very pleasant from start to finish. We got a quick sale at the price we wanted. I cant recommend Alex Neil and Andrew enough. Very satisfied is an understatement.
Dear Julie, We appreciate you taking the time to leave this feedback for our Rotherhithe team. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards, Canary Wharf won Gold and Rotherhithe won Gold.
