Trusted Agent profile · Cheshire

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Adams Estate Agents in Runcorn, Widnes and Stockton Heath

4.7

★★★★★ Excellent

251 reviews across 3 offices and 2 platforms

www.adamsea.co.uk

Adams Estate Agents has three offices, in Runcorn, Widnes and Stockton Heath (Cheshire). Together they have 251 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

191

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

60

Reviews on The Trusted Agent

All 3 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Adams Estate Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Adams Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Friendly, helpful service throughout. Reasonably priced but top class. Made the whole process stress free and easy. Also achieved better than expected sale price. Would definitely recommend. Many thanks.

Keith · 13 June 2020 · Adams Estate Agents Runcorn

5/5

Google

They are currently acting for me on a sale of a flat and have been both highly professional, and also very friendly, with a great "human touch". I would definitely recommend them, especially Clare and Tracey.

John · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you from the Adams Team!

5/5

Google

Fantastic! Contact from the Runcorn office in the current conditions has been amazing. Claire always in touch and can’t wait to start viewings houses soon. Would highly recommend Claire!

Nichola · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for taking the time to review our services. All the very best.

5/5

Google

The team are absolutely fantastic at Adams Runcorn. Easy to talk too, honest and understanding and I was impressed by the continuous and open communication (even during lockdown) on my house sale. Would highly recommend.

Jonathan · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for your review.

5/5

Google

Fantastic service from the team at Adams estate agents but special mention must be made to Claire who went above and beyond to meet our needs. Highly recommended! Thanks again all

Alexandra · 13 June 2020 · Adams Estate Agents Runcorn

5/5

Google

Moving home is stressful and there are thousands of Estate Agents who can market and sell your home; the important thing for you is how they do it. My mum is 93 and has never sold a house in her life. She picked the Runcorn Branch of Adams "because they seemed the nicest" and how true that's turned out to be. She's met a few folks in the Runcorn Branch and they've all gone out of their way to help. They explained how the process works, what documentation she'd need to provide and linked up with her son (me) living 180 miles away on the other side of the country. Even prior to going on the market, communications between Adams, mum & myself have been excellent. Adams cross checked between mum & myself to make sure we were happy with what they were doing. Given mum's age, inexperience in selling property and living alone, Adams arranged viewings on her behalf and accompanied every potential buyer. Adams arranged for the EPC inspection which mum didn't have and basically held hands through the process. The house sold in the first week, Adams linked up with mum's solicitors and you might think that's it, job done, move on. But then Covid19 struck and the house sale stalled, like many around the country. And that's where "the nicest people" came into their own. Adams maintained communication with myself & mum throughout the restrictions. Not only that but one person in particular went above & beyond when we were struggling to get grocery deliveries to mum by going out and bringing shopping for her. And not just once, several times. Thank you Claire. Moving house is one of the most stressful things we do in life. Make it easy on yourself and do the job with nice people, they deserve your custom.

Brian · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for taking the time to provide such a glowing review Mr Martley. It was our pleasure helping your mother with her recent sale. These past couple of months have been challenging times for everyone not least because it has kept families apart. Being able to help your Mother move closer to you has been our pleasure. All the best to you and your family, from the Adams team.

5/5

Google

Natalie went above and beyond in every sense of the word. She made the stressful time of moving home so smooth. We couldn't of been any happier with the service from both Natalie and the rest of the Adams Runcorn team. We couldn't recommend Natalie any more highly. We love our new home. Thank you so much!!!

Daniel · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 10 December 2024

Thank you for such a glowing review! We’re delighted to hear that Natalie and the Runcorn team made your moving experience smooth and stress-free. Going above and beyond is exactly what we aim for, and we’re thrilled Natalie’s efforts made such a positive impact. Congratulations on your new home, we’re so happy to have been a part of your journey! Wishing you all the best as you settle in, and thank you for your high recommendation!

1/5

Google

Terrible experience. 0-stars. Had an appointment to view a property in Runcorn (The Decks Apartments). Viewing was at 17:30. Called the agency at 17:40 to notify I was there and that no one had shown up yet. The lady at the phone (first of many) told me the agent was probably just a bit late. I waited 15 minutes more and no one showed up. I called the agency again. The lady at the phone (another one) told me she would contact the agent on her personal number and that she would let me know after. 15 minutes passed and no one called back. I called the agency, again. A third lady at the phone told me the offices were closed now and she didn't know what to tell me. I asked her if I could just go home after waiting for an agent for a full hour in the cold and rainy weather and she told me to go home, leave my contacts and that she would investigate the next day and let me know. I still haven't heard from any of them. How professional!

Emilio · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

We’re sorry you had a bad experience with your viewing Mr Laiso. It had been arranged for you to meet the landlord at the property for the viewing at 5.30pm. When you called to notify our lettings team that they hadn’t turned up our lettings Office was closed (5:30) and you were redirected to our ‘Out of hours’ service. Unfortunately they do not have any access to our database and clients, so it had to wait for our lettings team the following morning at 9am. I appreciate you we’re inconvenienced and for this we can only apologise. Unfortunately, we have little control over these circumstances. I know our team have been in touch to try and rearrange the appointment for another time but if you would like to discuss this matter further with a member of senior management, please let us know. Thank you.

5/5

Google

Absolutely superb service! After dealing with another agency previously i received awful service and highly professional until i dealt with an exchange through Adams. It made me realise how the service should be managed with experts within the field, highly professional staff and swift feedback. I felt like a built up a rapour with staff over the phone and they were cery helpful in everything i needed of them

Kay · 13 June 2020 · Adams Estate Agents Runcorn

5/5

Google

Adams manage the letting of our house and the entire team make it a dream, especially Vicky S. She has provided an excellent service, managing any arrears and increased payment plan on our behalf. We receive statements and annual spreadsheets for tax purposes promptly, providing suggestions on managing rental income from the tenant. The team make it a breeze owning a Let; maintenance on the property and all safety checks are managed on our behalf and make the payments easy through their accounting system We would definitely recommend this company to anyone to manage their letting properties

Elaine · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you so much for your review. We take pride in the service we provide and it is always nice to receive positive feedback.

5/5

Google

We have recently rented a flat with Adams. Lorraine kept us informed constantly and kept the process really easy and smooth. Maintenance department has been really prompt in dealing with property issues. Leah is Fab. Couldn’t recommend Adams enough.

Jamie · 13 June 2020 · Adams Estate Agents Runcorn

5/5

Google

Really very pleased to be working with Adams. They manage the majority of my properties and I never have a problem. Vicky Snape has been doing an outstanding job on the Finance side these last few years. I couldn't ask for more. But that also applies to the rest of the team. A class apart!

Konrad · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you so much for your review. It is our pleasure to look after your properties.

5/5

Google

Adams have managed the letting of my house so well over the past few years. All of the staff have provided an excellent service, especially Vicky. I would definitely recommend this company to anyone to manage their letting properties

Jennifer · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 10 December 2024

Thank you for your fantastic review! We're so pleased to hear that you've been happy with the management of your property over the years. Vicky and the entire team work hard to provide top-notch service, and your kind words mean the world to us. Thank you for recommending Adams Estate Agents, it’s been a pleasure working with you!

5/5

Google

Adams have been amazing to deal with over the past few years, making renting my property a totally stress-free experience. Everyone in the office is very friendly and helpful with excellent communication, couldn’t have asked for better. Thank you.

Sally · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 10 December 2024

Thank you so much for your kind words! We’re thrilled to hear that we’ve made renting your property a stress-free experience and that our communication and service have met your expectations. Our team takes great pride in providing friendly, helpful, and professional support every step of the way. Your feedback means so much to us, thank you for choosing Adams Estate Agents!

5/5

Google

The ladies in this branch have been amazing, even during the lockdown period running on skeleton staff. Very informative, helpful and always willing to go that extra mile when things just need moving along. At a time everyone finds stressful be rest assured that this team will help you in anyway that they can and nothing is too much of an ask. These were my sellers solicitors (not mine) but I have had to speak with them a lot during the process and I would certainly be using them when next considering to sell up/buy. Thanks to Tracey/Claire and the rest of the team there!PositiveResponsiveness, Quality, Professionalism

Adam · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for your review!

5/5

Google

Adams Estate Agents take the stress out of managing our property. Good communication via email and new messaging software to arrange safety checks/certificates/repairs etc and to inform us when rent has been paid. All the team are really helpful and professional. Can recommend.

Abigail · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 10 December 2024

Thank you so much for your fantastic review! We’re delighted to hear that we’ve been able to take the stress out of managing your property and that our communication has been clear and helpful. Our team works hard to ensure everything runs smoothly, from safety checks to keeping you informed about rent payments. Your kind recommendation means the world to us. Thank you for choosing Adams Estate Agents, we’re always here to help!

5/5

Google

I would highly recommend Adams Estate Agency. The staff are so welcoming and helpful. Claire has been a pleasure to deal with during the sale of our house giving good advice when needed. Would use again. Thanks.PositiveResponsiveness, Professionalism

Carol · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for your review!

5/5

Google

I cannot say a bad word about Adams! As a family we have let properties with them for a number of years and they are nothing but professional, reliable, helpful and efficient. All the staff are fantastic to deal with they always call your back and keep you informed where necessary. It’s such peace of mind knowing we have them as our letting agents, wouldn’t be with anyone else!PositiveResponsiveness, Quality, Professionalism, Value

Katie · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Thank you for your review and thank you for your repeat custom. You are very much appreciated! All the best from the team at Adams.

5/5

Google

We have recently rented through Adam's and couldn't recommend enough. Lorraine kept us informed through the whole process and chased constantly for us. I have also dealt with Leah who has been really informative and helpful when dealing with repairs and inspections. Would recommend to anyone. Brilliant agent who is willing to go the extra mile for tenants.

Lauren · 13 June 2020 · Adams Estate Agents Runcorn

5/5

Google

We have received excellent service from Adams, Runcorn branch from both the sales and lettings team. All members of the lettings team have been easy to contact, very helpful and up to speed with all aspects of our rental house. If we were unable to speak to the team member who contacted us, we are confident that whoever we speak to will answer our question or deal with our request. On the finance side - prompt payment always. We are very happy with our management package and would not hesitate to recommend Adams, Runcorn Branch.

Yvonne · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 10 December 2024

Thank you for your wonderful review! We’re thrilled to hear that both our sales and lettings teams at the Runcorn branch have provided you with excellent service. It’s great to know that our team’s communication, helpfulness, and efficiency have made a positive impression. Ensuring prompt payments and reliable management is a priority for us, and we’re delighted you’re happy with your management package. Thank you for recommending Adams Estate Agents, we truly appreciate your trust and support!

5/5

Google

Absolutely fantastic service and can’t speak highly enough of the staff at the runcorn office particularly Clare T who we dealt with. She was extremely professional and approachable with second to non knowledge of the market. She kept us up to date with what was happening in the chain and helped everyone get things done. She would be my first point of contact if I was looking to move again. Although as she found us our dream home hopefully this won’t be the case. I would highly recommend her to anyone.

Ian · 13 June 2020 · Adams Estate Agents Runcorn

Agent replied · 12 June 2024

Many thanks!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Adams Estate Agents

Which Adams Estate Agents office has the most reviews?

Runcorn has the most, with 191 reviews rated 4.7 out of 5, followed by Widnes with 43.

Where are the Adams Estate Agents offices?

The three Adams Estate Agents offices, by town:

  • Runcorn: 54 High Street, Runcorn, WA7 1AW
  • Stockton Heath: 12-14 Walton Road, Stockton Heath, Cheshire, WA4 6NL
  • Widnes: 53-55 Albert Road, Widnes, Cheshire, WA8 6JS
What do sellers say about Adams Estate Agents?

34 reviews from sellers, rated 5.0 out of 5 on average. For example, Jane wrote: "We listed our property to begin with on Purple Bricks, we had 2 viewings in 6 weeks. We changed to Adams and within a few days we had many viewings arranged ..."

What do buyers say about Adams Estate Agents?

5 reviews from buyers, rated 5.0 out of 5 on average. For example, Laura wrote: "My husband and I recently bought a property through Adams and couldn't recommend them more. In particular, Neil Barrett went above and beyond to find us the ..."

What do landlords say about Adams Estate Agents?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Sheila wrote: "I have used Adams as my Letting Agent now for a couple of years and I would recommend them as they are very efficient. They are very thorough when it comes to ..."

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