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5/5
GoogleA great team that helped us through the home buying process. Prompt and reliable communication between us and the seller really made the process less stressful. Much thanks to Katie, Paula and Claire for your help. Best wishes!
Taimoor Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you so much for your five star review great comments and feedback and of course for buying from Acres
We wish you many happy years in your new home, when the time is right, we look forward to being a service once more
Best wishes, Nigel Deekes partner
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5/5
GoogleAcres, Walmley were great in my experience purchasing my first home. Quick to respond, happy to take calls. Katie was particularly great and always professional. Thank you.
Roy Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you very much for your five star review great feedback and comments. I shall as always pass them on to the office.
Iβm so pleased we were able to find a property for you to purchase wish wishing you many happy years there
Nigel Deekes partner
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5/5
GoogleGreat experience using Acres -Walmley office
All staff pleasant, helpful and always available to help answer any questions. Our first contact was Matt who was brilliant in making our sale run as smoothly as possible.THANK YOU ACRES, would not hesitate to recommend you to others.
Janice Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you so much for your five star review for great feedback and comments, they are of course as always very much appreciated, reflecting the hard work the team puts into every sale.
Thank you, of course also for selling with Acres. Nigel Deekes. Partner
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5/5
GoogleI must say a huge thank you to Matthew Tubb and his colleagues at Acres for a job well done, selling our property. I especially want to thank Matthew for introducing us to Jacqui Crane from Taylor Rose solicitors, she was brilliant, just like Matthew said she was.
John Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you for your five star review great feedback with regard to Matt and the team as well as as of course for Jacqui, working together they absolutely do a fantastic job and so the feedback is very much appreciated
Best wishes for many happy years in your new home thank you of course for using Acres
Nigel Deekes Partner
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5/5
GoogleWe had to sell property in Sutton Coldfield, but we do not live in the UK and we were totally reliant on Acres to conduct viewings and promote the property. I have been really pleased with the support and service given by all of the staff at the Walmley office. Everyone has been so supportive and worked diligently to keep me informed of the viewings they conducted and the outcomes. Even after a buyer was found, the staff continued to provide updates through email. A big thank you to Mathew, Katie and Katie and all the staff at the Walmley office.
Frances Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you so much for your five star review great feedback and comments, and so pleased weβve been able to find a buyer for you and enable yourself to transact smoothly particularly given you live overseas, we do pride ourselves on a first class dedicated service which clearly has been proven
Thank you for using Acres best wishes for the future Nigel Deekes partner
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5/5
GoogleJust purchase our house through Acres Walmely. It has been excellent experience throughout process. Whole team is very excellent to deal with and always revert for any queries or issues. They coordinate very well with all parties involved and make sure timelines are always adhered to and are prompt in communications. My sincere and special thanks to all involve to name; both Katieβs , Matthew and Paula.
Thanks Kunal Mahajan
Erdington.
Kunal Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you so much for your five star review feedback and comments. Iβm so pleased youβre able to find a property for you to purchase and of course wish you many happy years there.
Nigel Deekes partner
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5/5
GoogleRecently sold my first property with Acres, staff were prompt to provide feedback from viewings and once an offer was in they were great at updating me every step of the process. Couldnβt fault their services. Paula was especially helpful at keeping me in the loop as my sale progressed.
Aolani Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 14 April 2026
Thank you so much for your great review comments feedback and of course particularly for choosing Acres to entrust with the sale of your first property
Wishing you many happy years in your new home
Nigel Deekes partner
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5/5
GooglePleasure to deal with Matt & the Team at Walmley. Our sale was mishandled by the buyers Solicitor over a number of months, resulting in frantic requests for chasers and updates in the latter stages, but they always returned calls and emails, even when news was less than positive. Would highly recommend.
Nigel Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 8 November 2024
Thank you so much for your great review, feedback, comments and of course 5 starts. I am so pleased we were able to assist were sadly the solicitors let you down, all part and parcel of the all round service provided by Matt and the team.
Best wishes for your new home, and of course than you also for selling with Acres. Nigel Deekes Partner
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5/5
GoogleHave just sold my aunts house through Acres Walmley. Very straightforward and prompt service. Would recommend.
Richard Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 24 October 2024
Thank you very much for your five star review and comments, theyβre very much appreciated and I will of course tomorrow pass them onto the team
Thank you also of course for selling with Acres
Best wishes , Nigel Deekes Partner
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5/5
GoogleAcres were absolutely brilliant with the sale of my house. From the day they came to evaluate the property till the last moment of sale completion every member of staff who helped was professional helpful and considerate. They were initially recommended by a friend and Iβm very glad I used only acres to help sell my property. Thanks again to all π
Marwa Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 24 October 2024
Thank you very much for your great comment. Feedback and review iβm delighted we were able to assist with your move, and so pleased to hear you were initially recommended
Best wishes Nigel Deekes Partner
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5/5
GoogleOne of the best estate agents in the Midlands. In terms of viewing to completion. Helpfull all the way. Thank you Katie and Pula.
Subramaniam Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 23 August 2024
Thank you very much for your great review and feedback, i have og course passed this on to the team. Best wishes for many happy years in your new home. Nigel Deekes Partner
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5/5
GoogleThe reason I choose walmley Acres was because they helped my mom and dad who are both in there 80s when trying to sell their home . They are a wonderful team who are always positive and polite . My house is on the market now I find the team engaging and helpful. They are like talking to a family member I feel comfortable and reassured they do all they can to promote my property. Thanks again to you wonderful people .
Anita Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 23 August 2024
Thank you very much for this 5 star review, we very much appreciate being able to act for your parents, and indeed yourselves now, this speaks volumes of the offices, and team, and of course we very much value your feedback.
Nigel Deekes - Partner
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5/5
GoogleWe were the buyers of one of the properties they were selling. I wish we had sold ours with them! Completely professional and always kept us up to date, much better than our estate agents who did the absolute minimum required after the offer was agreed. Paula was fantastic in keeping things moving throughout the chain to get our completion date on time. Both Katie's were also always friendly and helpful. We would recommend acres to anyone.
Mark Β· 14 April 2025 Β· Acres Royal Sutton Coldfield
Agent replied Β· 23 August 2024
Thank you so much for your great review and fantastic comments and feedback, I will be sure to pass them onto the whole team. We look forward to assisting with your sale, in the years to come, in the meantime we wish you many happy years in your new home.
Nigel Deekes Partner
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1/5
GoogleI have used many agents across the area and Acres have provided without exception the worst experience thus far. Unfortunately, I have instructed them 3 times and they have failed to deliver the basics on each occasion.
My most recent experience resulted in the following
- Lauren turning up late for viewings and then proceeding to go to the wrong property.
- Doing zero research on the property as she unaware of the main selling point of the house.
- Buyers turning up at the house without Acres who did not cancel the appointment, heck the did not even make us aware an appointment had been scheduled.
Prior to this we used them twice to yield the following results
- Allowing people to enter the property with shoes, against our instruction
- Leaving doors unlocked after leaving the property
- Letting kids jump up / down on the sofa and messing around with household items at a viewing
- Buyers turning up the property with communication from Acres
- Turning away prospective buyers by not allowing them to see the property
They are cheapest in the area for a reason, Chris is professional but unfortunately his team does not follow suit and are unable to manage the basics.
Imran Β· 10 April 2025 Β· Acres Birmingham
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5/5
GoogleI cannot say anything bad about this place! As a first time buyer they made my process incredibly easy and efficient as possible. Whenever I had any questions or issues Julie and Lauren would be there right away to help and contact the right people. Successfully bought my first home thanks to Acres!
J Β· 22 March 2025 Β· Acres Birmingham
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5/5
GoogleVery good service. Swift, professional and friendly. Jess was amazing.
Tahir Β· 21 March 2025 Β· Acres Sutton Coldfield (74A Walsall Road)
Agent replied Β· 11 October 2026
Thank you so much for your five star review great comments and feedback, theyβre very much appreciated. β¦ More
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5/5
Googleexcellent friendly service
Sonia Β· 13 March 2025 Β· Acres Sutton Coldfield (28 Beeches Walk)
Agent replied Β· 14 April 2025
Thank you very much for your five star review and great feedback, itβs very much appreciated β¦ More
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5/5
GoogleJust completed on our house sale & wanted to thank Chris & the whole team at the Great Barr branch.
Our sale was anything but straight forward but every one of the team working on our sale remained friendly, professional and helpful thru out the process.
They undertook the viewings for us and made sure we got useful feedback from the viewers.
The service was well worth they money charged and my wife & I would certainly use Acres again & have no hesitation in recommending them!
Mike Β· 19 December 2024 Β· Acres Birmingham
Agent replied Β· 26 December 2024
Thank you so much for your great comments and feedback with regard to Chris and the whole team at our Great Barr office
Great to hear that they were able to sort any issues that occurred and that you would of course be happy to use us once more, Iβm delighted to say so many clients do
Have a great Christmas and New Year Nigel Deekes Acres partner
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5/5
GoogleHave recently sold our momβs house with Acres Walmley. We had many viewings particularly in the first few weeks. We were kept informed regularly on the progress of the sale and all of the agents we dealt with were friendly and approachable. I would not hesitate to recommend them.
H Β· 18 December 2024 Β· Acres Royal Sutton Coldfield
Agent replied Β· 25 December 2024
Thank you so much for your five star review great feedback and comments. Theyβre very much appreciated and will be by the team for all their hard work.
Thank you of course for using Acres for your sale. Best wishes and have a great Christmas Nigel Deekes partner.
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5/5
GoogleExcellent service - Michelle kept us up to date regularly with progress. Have sold and bought with them before and would highly recommend.
Gillian Β· 15 December 2024 Β· Acres Sutton Coldfield (28 Beeches Walk)
Agent replied Β· 23 December 2024
Thank you so much for your great feedback and comments and of course for buying and selling with Acres over the years, itβs very much appreciated of course β¦ More
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5/5
GoogleAcres Estate Agents are the best in the business!! I had a fantastic experience with Acres for the sale of my property at 134 Glendower Road. Chris Deekes and his team, especially Julie, were professional and efficient, making the process smooth and stress-free. I highly recommend their services and look forward to working with them again for sale of my other property.
Mohammad Β· 26 November 2024 Β· Acres Birmingham
Agent replied Β· 10 December 2024
Thank you very much for your great review, feedback and comments, especially for Chris and Julie, i have passed these on. Of course, also our thank you for selling with Acres.
Best wishes for many happy years in your new home. Nigel Deekes Partner.
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1/5
GoogleNo option for zero so Iβve had to choose 1 star.
We were needing a valuation for our recently deceased mumβs house and since Acres had sold a lot in the complex they were a shoe in.
Or not. The guy who turned up (Chris?) didnβt listen to a word we said, asked the same things repeatedly and spent most of the appointment completely unprofessionally slating the other agent weβd told him was coming the next day.
Then the branch manager hounded us almost daily with calls whilst we were trying to sort out our mumβs funeral. We had been clear with the visiting agent about our situation but this obviously had not been passed on.
Incidentally, the other agent they slated was actually superb and totally understood customer service (Shipways).
Zero empathy or compassion for our situation shown.
I would not recommend at all.
Ian Β· 23 November 2024 Β· Acres Birmingham
Agent replied Β· 23 November 2024
Thank you for taking the time to leave a review, I am extremely surprised, and disappointed by your feedback and comments as certainly that doesnβt sound like Chris or the team given the outstanding feedback the office always receives, and our view of never belittling the competition, it really is counter productive, especially given all the agents locally are very good.
Having looked into the matter in depth I can confirm a previous member of staff attended the Valuation as Chris was on annual leave then. Given Chris was on away it appears that when he returned to the office he, as the manager called valuations that were done in his absence to introduce himself / to see if there were any further questions and clearly caught you in the midst of the funeral preparations, of which of course Chris would not have been aware, and we are truly sorry for.
As mentioned we are very sorry to hear the details of your note, however I felt it very important to provide you some background. The way the valuation appears to have been undertaken is not the way Chris, nor Acres act. As a family business service, courtesy and attention to detail is key, I would also confirm the person involved has moved on...
May we wish you success with the sale of your property, Iβm was very sorry to hear your feedback however always appreciate constructive criticism, I shall be sure to pass this on to ensure any misunderstanding do not happen once more.
Best regards Nigel Deekes Acres estate agent
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5/5
GoogleThank you,Acres,for your kind and calm approach,making the property buying process smooth and stress-free.
Rajwinder Β· 23 November 2024 Β· Acres Birmingham
Agent replied Β· 23 November 2024
Thank you for your five star review and great feedback, the effort Chris and the team put into our sales is always 100% therefore such great feedback is lovely to hear
Best wishes for many happy years in your new home Nigel Deekes partner
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5/5
GoogleExcellent service from Chris and the team at Acres Great Barr. I had met another local agent and in complete contrast to them, Acres were efficient, enthusiastic and focussed from the start and followed through and delivered at every stage. I dealt with 5-6 people - Angela, Julie, Lauren, Natalie, Millie - in the office, and all were excellent. I would recommend them thoroughly to anyone selling in this area. Thank you very much indeed for all your help.
Gary Β· 16 November 2024 Β· Acres Birmingham
Agent replied Β· 23 November 2024
Thank you so much for your great review kind comments and feedback, it is very much appreciated.
Chris and the team work so hard to give the best possible service and so receiving such great feedback is always great!
Kind regards, Nigel Deekes Partner
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