Trusted Agent profile
★★★★★
609 reviews across 4 offices and 3 platforms
Acres has four offices, in Sutton Coldfield (two offices), Royal Sutton Coldfield and Birmingham. Together they have 609 reviews on three platforms, rated 4.5 out of 5 overall.
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Acres's four offices, most reviewed first. Each has its own page.
Showing 510 reviews on Google only. Show every review
5/5
GoogleWe bought our house through Acres. Both Louise and Derran were extremely helpful and supported us all the way. Acres made great efforts to keep on top of what was happening in other parts of the chain to keep everything on track. They gave good advice and supported all the way.
1/5
GoogleLike others, I found the staff rude & extremely reluctant to help or even take the calls. Days passes before getting back to me. The state of the house at starting the contract was pretty bad. No attempts to reconcile any differences with the landlord. Luckily, I took photos at start & end of contract & raised a dispute with deposit scheme & got ALL my money back. In nutshell: EXPECT TROUBLE. Sadly, I cannot give them any less rating.
5/5
GoogleI can't thank the team at Acres enough - and Liz in particular. In terms of customer care, attention to detail and the sheer energy that she put into our recent house sale, she was absolutely *outstanding*. Huge thanks to everyone else as well. Delighted.
Thank you so much for your kind comments with regard to Acres, very much appreciated. Best wishes Nigel Deekes partner
5/5
GoogleAs first time buyers buying a house was a new experience for us. Acres guided us through along with the mortgage advisor Steve who was fantastic and helped us every step of the way. The acres four oaks team were so helpful and made buying our first home a stress free process ! Would definitely recommend their services. Thank you all !
Thank you for your review, and for purchasing through Acres wishing you many happy years in your new home.
5/5
GoogleJust completed on the house i have been after for ages, the team at acres really pulled out all the stops to get it for me and sought out a couple of niggles, thanks all, to use an old phrase " blooming Bostin job ! "
1/5
GoogleABSOLUTELY APPALLING! I've had dealings with Acres Lettings and Estates based in Four Oaks, Sutton Coldfield, and had the worst experience I've ever had with an Estate/Lettings Agent. The attitude and approach by staff, and the Partner based at that office, is appalling. We were persistently lied to when both renting and purchasing a property from Acres Lettings/Estates. I could understand if they were operating with the Landlord's best interests, but this was never the case. On a number of occasions, the Lettings office would not deal with issues such internal water leaks until it was too late - resulting in additional (otherwise avoidable) work to be carried out - which the Landlord had to pay for. When we moved in to the rental property, we were given an incorrect Inventory from 18 months before and told "not to worry about it". The property was allowed to be Let to us with a light in the shower cubicle completely exposed to water! This was not rectified for many months despite us notifying them when we first moved in. There were no light bulbs there - we were told to go and buy some and we would be reimbursed (which we weren't). We had that many problems with things not being dealt with over the 15 months we were there, that in the end we decided to move out and purchase a property earlier than we had intended to. Acres gave us verbal permission to terminate our rental contract early (they told us the Landlord had agreed this). As we didn't have this in writing we relayed it back to them on email but we had no response. The house we were buying was being sold by Acres Estates (next door to Acres Lettings). Once we had moved in to the new house, Acres tried to charge us for tenancy to the end of the contract and denied giving us permission to terminate early. Accordingly they withheld our deposit. They also made us responsible for bills and Council Tax. We can't help feeling that this was most likely intentional to make a quicker sale on the property. We wrote several complaints about our concerns, but they were not acknowledged. In the end we had to take legal action against Acres to recover our financial losses (which we were successful in). We have also reported this to the property ombudsman. Interestingly, if you take a look at 'allagents' website, every review about Acres gives 1/5 and have experienced the same lies and two-faced unprofessional approach as us. It goes on to advise that Acres Estates are ranked position 12392 out of 12552 in the UK (at time of press)! There are plenty of other Estate/Lettings Agents in Sutton Coldfield - I would strongly recommend using a different one to Sell/Let your property. I deal with a lot of business/services in my day job, and Acres are one of the worst companies I have ever dealt with.
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Sutton Coldfield (74A Walsall Road) has the most, with 233 reviews rated 4.5 out of 5, followed by Royal Sutton Coldfield with 142.
The four Acres offices, by town:
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