Acres estate agents in Sutton Coldfield, Royal Sutton Coldfield and Birmingham

★★★★★ 1/5

Google

Worst experience I have ever experienced from an estate agent. One of the ladies at the Four Oaks Branch was very condescending and made me feel like I didn't know what I want. She gave me wrong information which showed me she wasn't very knowledgeable. Both sellers and buyers should be vary of this persons attitude.

Diane · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 2/5

Google

What a strange experience buying my first flat from acres four oaks.I never normally write a review but just picked up my keys yesterday and what a anti climax that was!! they would have been better off just throwing me the keys 🔑 I just got this cold arrogant vibe from the staff especially Liz Merrington I initially put it down to snobbery as I was purchasing a flat for 265k and they do deal with million pound plus properties but there arrogant attitude is more sinister in my opinion but one plus point was Louise who I have to admit went the extra mile and was very efficient and she was the only one I never got to meet but she deserves a big thank you hence 2 stars but if not for Louise I would honestly give 0 stars. Mr Basharat Choudhry.

Basharat · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Buying a flat through them. Louise was so helpful and did everything she could to make the process as smothe as possiable. She was easy to contact and help in any way she could. She really made a stressful process easier and felt very supported on my first property purchase. Would definalty recommend acres, very professional and friendly.

Emma · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 4/5

Google

We are very pleased with our new home. As purchasers, we found that Acres kept in touch with us throughout the process without being at all intrusive. The whole process ran smoothly without a hitch.

Diana · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

If you’re not sure about using a local estate agent to handle your sale or rental then be mindful of all the things that could go wrong, especially once a deal is agreed and handling all enquiries and viewings. Without the team at acres, my time and effort would be strained and I would not have been assured at every step. I was most impressed by their support progressing the sale once agreed as well as the team being responsive to answer calls and emails quickly and professionally. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 4/5

Google

I have used ACRES Four Oaks branch for a number of years regarding selling and buying moves and they always provide a consistent and professional service from Nigel's initial consultation through the Louise chasing solicitors to make sure the buying chain is moving all in tandem toward 'completion'.

Roger · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 1/5

Google

I rented a property with the Tamworth Branch about 15 years ago, which I have now discovered is no longer open.. I wonder why!! The then manager never returned my deposit, even though there was nothing wrong with the property when handed back. And all the rent had been paid on time, without any problems. I was young an this was the first property I had rented, so didn't feel there was anything I could do at the time. Can't say it has ever made me confident with estate agents since, and I would never use Acres out of principle now.NegativeResponsiveness, Professionalism

Punto · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 4/5

Google

We were really pleased with our experience with acres. We were particularly impressed with Liz. She held our sale together and communicated between all parties when we couldn’t get in touch with solicitors, especially towards the end of our sale. We were always confident she would come back with an answer or solution and call back when she said she would.

Joy · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Louise of ACRES estate agents was a breath of fresh air - always helpful, always returned your calls and has a great manner. I'd highly recommend Acres - my only negative is that Becky needs to count to five before she slams the phone down - I lost a sale and nearly left Acres due to her attitude - but Louise saved the day!!

Jon · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Acres helped us navigate the sale process to a successful conclusion. Clear communication and advice at each stage, worked for us having sole agency and focus. Would very happily work with the team again and recommend to any potential property seller.

Andy · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Acres team have done a fantastic job, in essentially under 1 week to arrange, manage viewing of our home and sell it! The family business has dedication and knowledge no other estate agent can match in my view in this area. The team are approachable, friendly and give their honest advice on how the property can be sold.

Lak · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Chris Deekes and his team, Gina May and Natalie Price at Acres made the sale of our property really straightforward. Fully understanding our needs and completed the process in a very professional manner. Communication was excellent throughout. Presentation of the property details were of a very high quality. I would have no reservations about recommending Acres to anyone wanting to sell or buy. Well done and thank you.

Steve · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 4/5

Google

Very long chain that fell through several times and took almost a year to complete. We had to market our property 3 times and each time Acres went above and beyond with a sale achieved in less than a week every time. Dawn chased the progress of the chain regularly and informed us of any developments. A service we found other agents don’t provide. Louise has a very positive approach is great at communicating and her persistence to ensure our sale completed was valuable in the latter stages of the process when emotions ran high. Can’t thank her enough for that personal touch. Nigel is very professional and had to step in at some very critical moments. He always delivers and is honest. Liz runs a tight ship and negotiated well on our behalf for our sales and purchase however she’s a very busy lady and doesn’t have time for the details or the emotional parts of the journey. Lovely though! Finally Becky always friendly and helpful. We appreciate it was a very long process of almost a year until we finally completed. We moved during the stamp duty holiday which was a busy and stressful time for everyone involved including the Acres team. You can’t predict the future actions of the person you sell to or buy off, some people were just simply RUDE! For us it was a positive outcome and Acres were as happy as us (if not a little relieved) that our sale finally completed. The reason we gave four stars, communication failed at times as we’ve mentioned it was a long and difficult chain trying to complete at a very busy time which may have impacted on our experience. We would use them again.

Manjeet · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Acres have been fantastic with helping me through the sale of my mother's flat. The sale has been difficult, taking 18 months to complete. We were initially with another agent but after 12 months and two previous sales collapsing we changed to Acres. Right from the outset the service was extremely efficient. Nigel dealt with the initial visit, demonstrating his breadth of knowledge of the housing market in the area. The paperwork was completed very quickly and 7 viewings were swiftly arranged to take place on the day the flat went on sale. As a result we received full asking price offers plus one over asking price on that day. Becky and, latterly, Louise dealt with the sale from then on. They ensured I was kept up to date at every stage, maintaining excellent contact with my conveyancer during the process and providing emotional support as well during some difficult moments. I can only echo a previous reviewer who commented that some people are just rude. That was our unfortunate experience but Acres remained completely professional throughout ensuring the sale went through on time in the end. I wholeheartedly recommend Nigel and his team and would use them again.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

I cannot recommend Acres highly enough. From the initial valuation meeting to each communication throughout, I was kept informed every step of the way. They made sure that everything kept moving and made what can be a very stressful time as smooth a process as possible (this is where a good agent really proves their worth). Everyone I dealt with was friendly, helpful and professional, especially Becky, Louise and Nigel who I had most of my dealings with. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

I purchased my house through Acres in 2018 and have just exchanged the sale with them and complete this week. From the outset they were very professional, courteous and listened to feedback and gave sound advice. The house went on the market 3 times in the end due to factors outside of Acres control each time they had new viewings immediately and adjusted the value to capture the market rate each time. It has taken 6-months to go through from the last purchaser to now due to the upper chain, however Acres ensured that all parties in the sale were kept up to date and the chain remained active. I couldn't recommend them enough for their professionalism and outstanding commitment to the customer. I will definitely use them again should I move back to Sutton Coldfield.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

We sold our House with Acres recently and I can not praise them enough for all the effort they put into the sale. Louise was excellent at progressing the sale, and the whole team gave us great support & communication throughout. Can not fault their service. Many Thanks.

Chris · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

A brilliant Estate Agent Nigel the owner visited us to value our property. His in depth knowledge of the local area and the housing market was hugely impressive. He instilled much confidence in us from the word go. He and his team delivered on their expectations and the communication process from start to finish was very easy. Nigel and his team were always very approachable. The property sold quickly and completion within 8 weeks. Very impressive. I can definitely recommend Acres without any hesitation. And yes I would definitely use them again. Adam.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 10 June 2022 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 5/5

Google

Big thanks to all the Acres team at Great Barr. We were kept well informed throughout the process to ensure we got to completion on time.PositiveResponsiveness, Quality, Professionalism

Diana · 11 November 2021 · Acres Birmingham

★★★★★ 5/5

Google

Professionalism at it best , great team helped me all the way through my purchase ,good people and very patientPositiveQuality, Professionalism, Value

R · 26 October 2021 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 5/5

Google

I used Acres in the past and I'm pleased to say Louise and her team lived up to and exceeded my previous experience... They take time to understand the objective and support you through the process whilst still being practical and realistic in what can be a highly emotional experience. Thank you team Acres... You are Brilliant!PositiveResponsiveness, Quality, Professionalism, Value

Team · 26 October 2021 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 5/5

Google

The team at Beeches walk have been superb during the really challenging time of having to sell my mums property from a distance, through a pandemic, in order to fund her care with Alzheimer's. I cannot thank them enough for their commitment and professionalism . Thanks in particular to Louise but the whole team have been incredibly supportive and I will not forget the kindness they have all shown .PositiveResponsiveness, Quality, Professionalism, Value

Kathryn · 26 October 2021 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 5/5

Google

A very professional service from beginning to the end in spite of Covid. Very good advice from Louise on valuation , she was spot on , unlike other local estate agents who massively undervalued for a quick easy sale. The whole process was stress free thanks to the Acres team.I would highly recommend !PositiveProfessionalism

Gerry · 26 October 2021 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 5/5

Google

Very happy with the service from Acres, especially how they helped me with being a first time buyer. My purchase went right down to the wire and Claire, Laura and Louise were extremely helpful throughout the whole process! Would definitely recommend using AcresPositiveResponsiveness, Quality, Professionalism

Lucy · 26 October 2021 · Acres Sutton Coldfield (28 Beeches Walk)