Trusted Agent profile · Adur
★★★★★
1,070 reviews across 3 platforms
37 North Road, Lancing, BN15 9AS, Adur, BN15 9AS
Michael Jones & Bacon's office in Adur, at 37 North Road, is rated 4.7 out of 5 across 1,070 reviews on three platforms, including 111 Google reviews rated 4.5.
111
Reviews on Google
This office
45
Reviews on Facebook
Business-wide
914
Reviews on Trustpilot
Business-wide
Every review we hold for the Adur office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and well informed
Sue is very helpful and readily available which is invaluable as we live some distance from the property you manage for us. We feel we are kept fully up to date at all times. Renewing the lease recently has been straightforward.
We are so pleased to hear Sue could help you with your property Tonita, and keep everything straightforward with your renewal.
5/5
TrustpilotPurchase was made simple
Peter made sure our purchase went smoothly ensuring solicitor questions were quickly turned around. Great service
5/5
TrustpilotDealing with Kim Brand
Dealing with Kim Brand was a pleasure, prompt response to emails. Job well doneF.M.C
Thank you for your kind feedback! We're delighted to hear that dealing with Kim Brand was such a pleasure and that you appreciated her prompt responses and hard work.
5/5
TrustpilotMichael Jones were excellent from start…
Michael Jones were excellent from start to finish. Every colleague who helped us with the sale and purchase of our properties were faultless. Rob, Peter and Jane were all fantastic and were there to answer any questions I had along the journey. Thanks so much Michael Jones!
Thank you so much David. Best wishes for life in your new home.
5/5
Trustpilotanother happily concluded transaction
once again Sue and her team have provided me with an excellent service, i am very happy and confident in the way that the whole team look after me, its not easy with all the legislation to keep up to date and do it all with a smile and patiently deliver daily such a professional service
Thank you for taking the time to write a review.
5/5
TrustpilotRenting a property
Good communication and easy process to get me into my new place soon thanks to Darcy Hutchby
Thank you for your positive feedback! We’re glad to hear that you had a good experience with us.
5/5
TrustpilotA POSITIVE EXPERIENCE
We have just sold a flat through Michael Jones and want to mention, in particular, Jane Tomlinson who has been on the case for us throughout a long process. She has always acted with high professional standards and a positive approach. Formally we rented the flat and would want to add how good the lettings team have been throughout the rental process.
Thank you for sharing your experience! We’re delighted to hear that Jane provided such professional and positive support during the sale of your flat, especially over a lengthy process. It’s also wonderful to know that the lettings team served you well throughout the rental period. Your kind words mean a lot to us, and we’re so pleased to have been able to assist you. Thank you for choosing Michael Jones!
1/5
TrustpilotYou pay for nothing but space. Maintenence is non-existent.
Apparently windows that don't spew out water every time it rains, working fire alarms, safe fire exits that aren't rusted and crumbling away, a secure back entrance and a bathroom floor that isn't caving in aren't included in the price of your rent.The people I have spoken to on the phone have been lovely but unfortunately dismissive or unable to sort the issues brought to them. I'm told to use a fixflo reporting system which I can only assume no one looks at as every request for intervention has been ignored or I've been told to just wait. I would wonder if it's an issue with our landlord not responding to them but given that I requested their information and was, again, ignored, I can only assume that poor communication between both them and their residents and within the company itself is to blame.I'm not in a position to move so boo me I guess.They did fix my fire alarm after 2 months so props for that I suppose. Everything else is still broken though and my flat is still wet.-UPDATE: it is January 22nd and my flat is STILL soaked and water is STILL currently dripping from my windows. The back door STILL doesn't close. The landing is STILL falling apart. No one has even come to look at any of these issues and my fixflo reports haven't had a response at all. I reiterate for the 10th time; MY FLAT IS WET AND THE WINDOWS ARE CURRENTLY DRIPPING WATER. THE BUILDING IS NOT SECURE. SOMEONE WILL DIE ON THOSE STAIRS. Michael Jones will acknowledge this on trust pilot and assure you all something is happening but I have literally no correspondence from them at all. I'm genuinely convinced no one even works in their maintenence department at all.
Thank you for your review, we are so sorry to read about your experience. I understand our property management team are working hard to resolve these issues with the landlord.
5/5
TrustpilotTenancy agreement
Hi, my renewal of my tenancy was due and once again I can not fault Micheal Jones, Sue Harris was amazing, the emails that were sent to me were straight forward and prompt, everything was sorted so quick and I do not have to worry about anything 🤗thankyou once again Sue you were amazing .
Great to hear, thank you Diane.
4/5
TrustpilotEfficient
Everything was done very efficiently. It would have been helpful if the letter had arrived before the tenancy agreement ie I needed to know via the letter had all been agreed before getting the formal agreement.
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotRyan Smith made the whole process of…
Ryan Smith made the whole process of renewing my tenancy smooth and stress free. He provided me with all the information required and took the trouble to send me the link to the Maintenance department so I could request assistance.
Thanks so much for your feedback Valerie.
5/5
TrustpilotAs a company we sell many properties…
As a company we sell many properties and deal with many agents. The team at Michael Jones persisted and managed to secure a sale very efficiently. Securing a sale is one thing however Paul's willingness, communication and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Michael Jones again and again. Many thanks. Ross
Thank you for your fantastic feedback! We’re thrilled to hear that Paul and the Michael Jones team made a positive impression with their persistence, communication, and commitment to completing the sale. Knowing we met your expectations means a lot, and we’re excited about the opportunity to work together again in the future.
5/5
TrustpilotProfessionalism, expertise and honesty
It was a pleasure to work with Peter Hassell and all of the excellent staff at Michael Jones on our recent house sale. They turned what could have been a very stressful process into something much more manageable and were a consistent source of encouragement and good advice. Their professionalism, expertise and, above all, honesty were refreshing and much appreciated. I can recommend them without hesitation.
Thank you for your wonderful feedback! We’re delighted to hear that Peter Hassell and the team at Michael Jones made your house sale a smooth and manageable process. Their professionalism, expertise, and honesty are qualities we pride ourselves on, and it’s great to know they provided you with encouragement and good advice throughout. We truly appreciate your recommendation and are here to assist you with any future needs!
5/5
TrustpilotWell informed tenancy renewal
I have just had such an easy and pleasant tenancy renewal for one of my flats. Thank you Jane Hoskins for your patience in letting me talk through the alternatives available and in answering my questions with knowledgable professionalism that gave me confidence and eased my decision making. Much appreciated. Beverley HARRISON (neé BURRELL)
Thank you for taking the time to leave a review Beverley, happy we could help.
5/5
Trustpilot5* Experience
Nothing was too much trouble for Louis Griffith at their Goring office regarding the purchase of a property in the area. In fact, even whoever answered the phone was always cheerful and polite. I got more help from the Goring staff than those at my chosen estate agents for the sale of my property. I asked Louis for some conveyancers in the area which he supplied. The one I chose was equally as helpful and polite and kept me well informed.
5/5
TrustpilotThanks Sue
We have just let another one of our properties through Michael Jones lettings and have once again been delighted with the excellent service and expert advice given by Sue Harris.Thank you Sue and the Michael Jones team 😊Ian & Jo Ward
Thanks so much Ian & Jo. We are so pleased to hear Sue could help you let your property once again, and we hope to help you more in the future.
5/5
TrustpilotAmazing work by Hayley Scammell
After having no internet for 9 days and the issue not progressing, Hayley Scammell was amazing in being proactive when the issue came to her attention and within a matter of hours had sorted the issue. I couldn’t have asked for any better service.
Great to hear this, thank you for leaving a review Emlyn
3/5
TrustpilotThere should be one staff for one client till agreement.
Every thing was good but one thing was Not expected,that is, from the start of my tenancy process I have to go through 5 or 6 meeting and some uncountable mobile calls with them , and almost every time I found different people to attend with me and I had to explain every time from the beginning what is going on, what is my requirement etc. There should be one staff for one client till tenancy agreement.
Thank you for your honest feedback. We have passed your comments on to our team.
5/5
TrustpilotRichard and team in Rustington branch…
Richard and team in Rustington branch successfully sold a property for us for the second time now and we would not trust anyone else with our house sale.Professional and helpful at every stage of the process. Highly recommended if you require an honest and professional service
Thank you for your review Joanne. Great to hear Richard and the team could help you with your sale and thank you for the recommendation.
5/5
TrustpilotTenancy agreement renewal
Shirley Miles made the renewal of our tenancy agreement swift and was very professional. Highly recommended.
Thank you for your kind words! We’re thrilled to hear that Shirley Miles made the renewal of your tenancy agreement swift and professional.Your recommendation means a lot to us, and we appreciate your positive feedback. If you need any further assistance in the future, please feel free to reach out.
5/5
TrustpilotFantastic service
Michael Jones were fantastic when we recently purchased a property. Ben and the team at Findon were brilliant and I cannot recommend them highly enough. We now have our dream ‘forever’ home and it’s down to them!🤩
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.
5/5
TrustpilotThank you Sue
I needed to make a change to my tenancy agreement. I contacted Sue via email and telephone, she was very friendly, approachable and efficient, contacting my landlord and getting the changes made as quickly as possible. I would like to say thank you Sue, for making the process as easy as it could be.
Thank you Louanne, we will pass your message on to Sue.
5/5
TrustpilotFantastic, Wonderful!
This was probably the MOST complicated and difficult sale in the history of Michael Jones, but at all times the service we received was nothing but friendly and professional.An absolute pleasure to do business with. Thank you all, but especially Jane!!
Great to hear we could help you with your sale Victoria. We will pass your message on to Jane and the team.
5/5
TrustpilotPaul and his colleagues offered first…
Paul and his colleagues offered first class service from beginning to end. Paul was professional, friendly and supportive to us all the way through the process. I would say Michael Jones went above and beyond and I wouldnt hesitate to recommend to future buyers/sellers. Many thanks.
Thank you so much for your review Jo.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Jones & Bacon's Adur office has 1,070 reviews across three platforms: 111 on Google, 45 on Facebook (across the whole business), 914 on Trustpilot (across the whole business).
Michael Jones & Bacon Adur is rated 4.7 out of 5 across all 1,070 reviews, and 4.5 out of 5 on Google from 111 reviews.
Michael Jones & Bacon Adur, 37 North Road, Lancing, BN15 9AS, Adur, BN15 9AS.
