Michael Jones & Bacon reviews

★★★★★ 5/5

Trustpilot

Professional and friendly

The whole process of selling a house, especially when it isn't your own, is stressful to say the least. Oliver and James were really professional and informative and even when things weren't as straightforward as I hoped James guided me through it and nothing was too much trouble. I would definitely use Michael Jones again if I need an estate agent. Thank you.

Carolyn · 28 November 2022

★★★★★ 4/5

Trustpilot

The first time I was shown round the…

The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!

Stella · 22 September 2026

★★★★★ 4/5

Trustpilot

Ella Glazebrook handled our tenancy…

Ella Glazebrook handled our tenancy renewal. Everything was very smooth and efficient. I appreciate using Good Lord for electronic signing is very convenient, but I would rather not have multiple requests to sign up for various insurances and schemes throughout the process. It could definitely confuse people and it would be very easy to accidentally sign up for something.Other than that, happy with everything.

Erin · 5 October 2022

★★★★★ 5/5

Trustpilot

To whom it may concern.I am looking to…

To whom it may concern.I am looking to relocate to live near my family and grandchildren who live in Shoreham.I enquired regarding Ham Road Shoreham and Darcy Hutchby arranged a viewing.She was extremely helpful,professional and made time to give me a detailed description of the property.On meeting her at the property she was punctual and gave me all the information I needed and even took time to assist me regarding my application.Unfortunately because of the parking situation I reluctantly did not go forward with an offer.I am meeting her again at another property on Tuesday 29th for a viewing.She was a pleasure to deal with and having employed many staff over the years I can say without reservation she is an asset to your companyKR Victor Pinney

Victor · 26 October 2024

★★★★★ 5/5

Trustpilot

Amazing experience

We had a viewing with Louis Griffiths, although we chose another property because its features. Louis was professional, knowledgeable, helpful and genuine. He is a valuable asset to the company and we wish him all the best for the future.

Hannah · 22 August 2025

★★★★★ 1/5

Trustpilot

Leaks, mould, cockroaches

During my tenancy there was a full month when I had to endure water pouring through my bedroom ceiling and the landing ceiling every time it rained. No reduction was offered on rent, in fact the rent was raised.Following the leaks, mould spread through the living room and bedroom of the property as a result, and the agents and landlady made it clear that they expected us as tenants to clean the mould. The kitchen had cockroaches and I was told by a team member at Michael Jones in Worthing: "in terms of the cockroaches it is a tenant’s responsibility to eradicate pests"

Helen · 25 October 2024

★★★★★ 5/5

Google

We have just purchased our first home with Michael Jones & Bacon. Karlie and the team were really helpful from start to finish. She was kind and efficient, and always on hand to answer any questions that we had. She helped make the whole process a lot easier. Many thanks, Karlie!

Tina · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent Sales Progression

Our Sales Progressor (Mark Durrant) has been amazing. It hasn't been the easiest of years, but Mark kept us regularly updated and was always very open and honest with us. Can't fault Mark for his commitment and communication. Would highly recommend.

Darren · 20 May 2024

★★★★★ 5/5

Trustpilot

A first rate experience from start to…

A first rate experience from start to finish. Peter and his team are the definition of professional and pulled out all the stops on the efficient sale of our house. They were considerate and kind and always were prompt to respond and act. I can't recommend them enough. Thank you.

Julie · 21 April 2025

★★★★★ 5/5

Trustpilot

Michael Jones are always very efficient…

Michael Jones are always very efficient at responding to enquires and following up .My recent tenancy renewal was dealt with by Ellie Martin who gave me very helpful information and liaised with my tenant, for us to arrive at a decision to suit us both, and the communication was friendly and professional. I would not hesitate to recommend Ellie in her role.

Mary · 2 November 2022

★★★★★ 5/5

Trustpilot

Isabella (Whitham) - efficient, professional & courteous

Isabella (Whitham) was extremely professional and efficient in handling my tenancy renewal. She co-oridnated with my tennant and made the whole process seamless and easy. Really appreciated her efforts and on going courteous handling of my affairs. Thank you Isabella !

C · 30 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Having not moved for 27 years, we bought and sold with Michael Jones - Findon office. Peter and his team were exceptional - very friendly and professional service.

Chris · 26 November 2024

★★★★★ 5/5

Trustpilot

Absolute great service provided by…

Absolute great service provided by Carys so far. Really happy that I have chosen this estate agents to help me find my forever home. Cannot recommend their friendly and welcoming team enough!

Bethan · 11 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Fantastic Service from Lettings Team!

De · 15 September 2026

★★★★★ 5/5

Trustpilot

Amazing Sue Harris

We would just like to a big thank Sue Harris.For all the help she has given over the years.She is a credit to the company Nothing was ever to much trouble for her to sort out.All the best Mr&Mrs Wade

Patrick · 16 July 2025

★★★★★ 5/5

Trustpilot

Jane was great

Jane was great. Helpful and supportive throughout, and she has the skills of a diplomat.

Customer · 7 March 2026

★★★★★ 5/5

Trustpilot

Very satisfied customers

We have dealt with this company for many years and have been more than satisfied with each of the staff. Very recently Ella Glazebrooke has been particularly helpful. Many thanks to Ella and the team in Worthing.

Angela · 4 June 2024

★★★★★ 5/5

Trustpilot

Ella Grazebrook was very professional…

Ella Grazebrook was very professional and friendly through the whole process and made it all very easy and stress free We have been with Micheal Jones for last 3 years and have found them to be by far and away the best letting agents in Worthing Great staff and communications all the time

Alan · 30 May 2023

★★★★★ 5/5

Trustpilot

A team of superstars!

Another great experience with Gary and his fantastic team in Lancing. Special mention to Karlie who went above and beyond the call of duty providing a personal and super-friendly service throughout a tricky transaction in a difficult market. I trusted them and their expertise throughout, and felt supported and well-informed. Thank you everyone!

Hannah · 19 May 2023

★★★★★ 5/5

Trustpilot

Thank you

We have recently renewed tenancy on our house and Ellie Martin made the experience so much easier. Things went through really quickly and issues resolved without it being a major problem (we had an incorrect email on the contract). Thanks for making renewal so easy - both at Michael Jones and through the online contract signature site.

Jodi · 9 January 2023

★★★★★ 5/5

Trustpilot

Friendly, helpful and professional service

We enjoyed excellent service from Rob and his team during our recent property purchase. Everyone we met at Michael Jones in Worthing was friendly, helpful and professional at all times. We were kept informed and updated frequently during the process. Rob intervened effectively where required to move things along so the process was quick and relatively painless. Thank you. We will definitely use again.

Stephen · 18 March 2022

★★★★★ 5/5

Google

Very professional service with the selling of a Park Home. Very knowledgeable & kept us informed the whole time. I was amazed that they had a buyer in 3 days with an acceptable offer. Did all the paperwork & easy to deal with. Oliver Strotten & Kylie Davis plus their team are credit to their profession. Would highly recommend this estate agency & felt their services were value for money. Many thanks ⭐⭐⭐⭐⭐

Andre · 23 November 2024

★★★★★ 5/5

Trustpilot

Louis and the team were very responsive…

Louis and the team were very responsive and attentive at all times. As we live overseas this was important to us. The sale was wrapped up very quickly too.

Jo · 20 September 2024

★★★★★ 1/5

Trustpilot

They’re an organised criminal gang…

They’re an organised criminal gang don’t trust them. Unfortunately I’m stuck with them now for at least till February till the lease runs out. They’re absolutely ruthless. There is disgusting toxic mould growing and spreading in the bathroom and it’s been making it difficult for me to breathe properly I’ve been dizzy, throwing up and it’s triggered a double ear infection from the spores. I remember at the viewing I asked about the black stuff in the bathroom the person who was showing me round clearly knew about it and was playing dumb ‘not sure really’. It was too high up for me to bother looking but I did get a sense something wasn’t right it did not look right. Turns out it was toxic mould also got told all issues would be fixed before I moved in. It’s still there spreading it’s nasty spores. The staff at Michael jones have been group gaslighting me which is of course illegal. Also they were laughing at me on the phone namely Claire. She found it hilarious when I told her how an ambulance had to come take me to Worthing hospital the other day I was pale throwing up shaking and being sick I’ve recorded videos of it as proof at the time. She found it FUNNY THAT HAPPENING BECAUSE OF THE MOULD THEN THEY GASLIGHTED ME SAYING ITS MY FAULT THE MOULD IS THERE WHEN IT WAS PRESENT BEFORE I EVEN MOVED IN AND GOT TOLD BY THE WOMAN AT RHE TIME OF IT IS MOULD THEYLL REMOVE IT BEFORE I MOVE IN. Liars I’ve found out the landlord can go to prison for 6 months for neglected a tenant like this and leaving toxic mould there. I’ll be pressing charges. Also for the agency for blaming it on me knowing it was there before I moved in. Also to create toxic mould like that would take months even years of me having the windows closed 24/7 drying clothes 24/7 and having hot showers all day and night to create enough condensation to cause mould to grow like that but I would NEVER DO THAT I’ve had the windows open 24/7 since I got here (even when it’s freezing cold just so I can get oxygen into my lungs due to the spores) one medium warm shower for 5 minutes a day and I don’t even do my washing in the house I do the washing and drying at a laundrette. Claire is the worst of the three girls that gaslighted me although Stephanie is a piece of work herself. Essentially all three of them worked in an organised way to gaslight me and intimidate me into submitting myself to inhale these spores and slowly die. Actually my health is awful right now due to the spores. I even said I’d contact the police as it’s illegal deliberately gaslighting me knowing the mould was there beforehand this entire time. My guess is they’ve planned this they’ve likely seen my weird name and decided to not fix any of the issues in the house including the mould because I’m obviously half Irish. Either that or whoever showed me round the house at the viewing told them I was a pushover or ‘nice guy’ and they decided I was the perfect person to abuse. They’ve done nothing about the toxic mould and made me spend an entire weekend with it this mould was there at the viewing it’s a scructural issues and the landlords fault and I’m sending all these nasty staff to prison because their deliberately trying to kill me making me live with it knowing I went a and E the other day on two courses of antibiotics and Claire found it ‘funny’. Landlord could easily afford to get rid of the mould. Here’s the kicker. They also tried to get me to spread the spores around by trying to get me to clean it with bleach and rubbing it that spreads the spores EVERYWHERE AND IS EXTREMELY DANGEROUS ONLY A PROFESSIONAL CAN DO IT. Luckily I didn’t follow their advice designed to harm me. They will have to fix this or else face prison time sick of agencies and landlords like this abusing their power and hurting people like this just because they think they can. Don’t trust them those three girls are a horrible bunch. They enjoy being bad people and will gaslight you into oblivion they tried to make me spread the spores round and laughed that it’s made me ill. I hate even having to email them makes my stomach turn. Just as a warning, Stephanie Lucy and Claire are all abusers and if you know them stay well away their dangerous. They gaslight as casually as breathing even though gaslighting is illegal.

Fearghus · 4 September 2023