Every review we hold for the Adur office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA stress-free and speedy experience!
Thanks to George and the team at MJ Rustington for helping to push through our sale unbelievably quick! After experiencing 2 other properties fall through and waiting over a year to finally move in, we only had to wait 7 weeks for this one. Everyone was really polite and kept us informed at all times; a real value to the estate agency world!
Lily · 2 August 2023
Agent replied · 23 October 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.
★★★★★ 5/5
TrustpilotFantastic people to deal with
Mark Durrant kept us up to speed with how things were progressing with our house sale every step of the way and effectively dealt with the odd bump in the road with complete professionalism - nothing appeared too much to manage. As such, we could not recommend him, or Michael Jones, highly enough.
Mr · 10 March 2024
Agent replied · 23 October 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotA professional quality service
The experience was great because I had one person to deal with. Joe was always professional insightful and knowledgeable.It felt like it was a collaboration but Joe always brought his experience to the table. He was always responsive and preempted difficulties as they arose and there were many in a turbulent unpredictable market.Thank you Joe - you did a great job.
Marie · 18 August 2023
Agent replied · 23 October 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to Joe and the team.
★★★★★ 5/5
TrustpilotExcellent team
A professional and very reassuring experience throughout selling my house in a difficult climate. Always easy to contact and prompt replies . Used Michael Jones 19 years ago and had a very good experience through a difficult time and that’s why I returned to Michael Jones and I was not disappointed. Big thanks to Paul, Leo and James.
Jane · 16 October 2023
Agent replied · 23 October 2024
We are thrilled to hear that you enjoyed your experience with us Jane. Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotKitchen refurbishment in our tenanted flat
Rob Steward handled the refurbishment of the kitchen in our tenanted flat to the satisfaction of ourselves the owners and the tenant. There were a few glitches and delays along the way due to unavoidable issues for the contractor. Rob handled the situation and kept us all informed and up to date at all times. We would be happy and confident in Rob's work at any time in the future.Angela and James Griffith
Angela · 30 May 2022
Agent replied · 23 October 2024
Thank you for your review Angela and James.
★★★★★ 5/5
TrustpilotKatie has been brilliant
Katie has been brilliant, super efficient and friendly, nothing is too much trouble. Making selling our home a much smoother process, thank you Katie.
Rachael · 12 March 2026
★★★★★ 5/5
TrustpilotSuperb, throughout our move process
Throughout our move process, Michael Jones were excellent. Most of our dealings were with Richard Heppenstall, who was very attentive and communicated at every stage - both with us, and with our buyers. The process was quite protracted due to circumstances further up the chain, but Richard kept everything on track and was very helpful in pushing both our sale and our purchase over the line. Superb service.
Trevor · 13 December 2022
Agent replied · 23 October 2024
Great to hear, thank you Trevor. We will pass your kind words on to Richard.
★★★★★ 5/5
TrustpilotWe had a fantastic experience with Karlie at Michael Jones.
We had a fantastic experience working with Karlie at Michael Jones in Lancing Sussex. Karlie kept us updated every step of the way and we had a really tricky process to work through. Because of Karlie’s professionalism and ability to manage the process we have ended up with the move of our dreams. We would happily recommend Michael Jones because of our customer journey with Karlie. Thankyou!
Nicola · 13 January 2023
Agent replied · 23 October 2024
Great to hear this, thank you Nicola. Best wishes for life in your 'dream home'.
★★★★★ 5/5
TrustpilotThe Best Estate Agent We’ve Made a Purchase Through
My wife and I will shortly be completing on a move to a property sold through Michael Jones. From my first call to book a viewing right through to exchange of contracts, the team there have been helpful and facilitative. Some agents can be overprotective of sellers to the detriment of a smooth sale process but I found MJ to be transparent and open in everything they did.We’ve moved house 5 times and this was by far the best experience we have had with a selling agent. Special thanks to Ben Maylin for all his help!
Richard · 3 May 2024
★★★★★ 5/5
TrustpilotBuying Property: A Pleasure Not a Pain…
Buying a property through Michael Jones was a pleasure rather than the pain it can be. From negotiating our offer to following up during the process (and thank you Mark Durrant at the Worthing office for your patience and professionalism) the transaction has gone smoothly and painlessly. All the staff are a credit to the legendary Mike Jones, original founder of the estate agency.
Elaine · 31 March 2023
Agent replied · 23 October 2024
This is so lovely to hear, thank you for your feedback Elaine. We will pass your kind words onto Mark.
★★★★★ 5/5
TrustpilotBest estate agent I’ve ever met
Best estate agent I’ve ever met, right from the start Emily storey was there to help in any way possible… our purchase took quite a while to complete but Emily was always on the phone ready to help whenever she could. Would highly recommend micheal jones for your next move, you won’t be disappointed. Thank you Emily for everything you did for us.
Mrs · 23 April 2023
Agent replied · 23 October 2024
This is so great to hear, thank you for your review Mrs Baker. We are glad that Emily could help you with your purchase and thank you for your recommendation.
★★★★★ 5/5
TrustpilotThank You - Excellent Michael Jones, First Class Team
Thank you to Elise, Lisa and the whole team at Michael Jones Lettings for their excellent first class help and support for our daughter and her first rental apartment. As a parent it is good to know that she is in safe hands with a professional and caring team of people with excellent organisation and attention to detail. Well done to you all.
Duncan · 21 April 2023
Agent replied · 23 October 2024
Hi Duncan, we are delighted to hear that your daughter had a great experience with us. Thank you for sharing your positive feedback of the lettings team, we will pass you kind words over to them.
★★★★★ 5/5
TrustpilotParris did a great job arranging…
Parris did a great job arranging firedoor certifications for me. Thank you
R · 15 September 2026
Agent replied · 23 September 2026
Thank you for your 5 star review, we will ensure Parris is aware.
★★★★★ 1/5
TrustpilotEntrepreneur visiting Worthing with a interest in investing . London
The Michael jones experience is pretty poor the rental side of there business is inept and unfortunately they have to many people who are pretty incompetent with AI coming in to play I can only imagine these estate agents on the high street will be gone within 5 years this business is not focused on the changes that are happening very quickly personally the luxury market will continue sadly it’s not worthing i cannot and will never recommend this company to my business associates and friends .🇬🇧🇬🇧👎👎
Peter · 12 December 2025
★★★★★ 5/5
TrustpilotThank you Michael Jones
All the staff at Michael Jones, Goring were professional, courteous and helpful. Louis was our main contact and he guided us through the selling process, was always available to answer questions and worked diligently to give us the best service. I wouldn’t hesitate to recommend Michael Jones, Goring to my friends and family and I will definitely use them again in the future.
Penny · 7 March 2023
Agent replied · 23 October 2024
Great to hear that we could help you with your sale, thank you for your review Penny.
★★★★★ 5/5
Trustpilot1st class service
My experience with Scarlett and George at the Rustington Branch was 1st class. Was informed every step of the way on selling my father's property. They gave honest and sound advice. Not being local myself, they were extremely knowledgeable of the area. I would definitely recommend their services.
Jac · 19 March 2024
Agent replied · 23 October 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotRent renewal
As usual, the service provided by the staff at Michael Jones &Company was efficient and we were kept informed at each stage of the letting renewal for one of our flats. Our wishes were sought and then followed to the letter. Thanks to all, especially Kim.
Michael · 24 April 2024
Agent replied · 23 October 2024
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotUltra professional
Paul and his colleagues are ultra professional. The entire process has been exhausting due, I hasten to add, to a perfect storm of poor conveyancing solicitors involved in the sale of my property. Whilst I and my buyer couldn't get much or any information from our solicitors, Paul had huge success getting through to them. A long and stressful process was made more tolerable by Paul. Without him I doubt the eventual purchase off my Worthing flat would have happened.
MR · 5 December 2024
Agent replied · 24 December 2024
Thank you so much for your thoughtful feedback! We’re delighted to hear that Paul’s professionalism made such a positive impact during what sounds like a challenging process. It's great to know that his persistence helped overcome the difficulties caused by the solicitors, and we’re thrilled that he played such a key role in getting your sale over the line. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to Paul. Thank you for choosing us, and we wish you all the best in your next chapter!
★★★★★ 4/5
TrustpilotOur estate agent
Our estate agent - Mark Durrant did an insurmountable job working alongside our solicitor to get our exchange finally over the line against the most trying and difficult unnecessary red tape. Thanks Mark for all the hard work and keeping us informed every step of the way! Gold Star ⭐
MR · 23 January 2024
Agent replied · 23 October 2024
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
★★★★★ 5/5
TrustpilotSue Harris - tenancy renewal
We had an extremely busy month in June, during which, Sue Harris has been proactive and professional with minimum feedback. We appreciate the fact that while out of contact, Sue forged ahead with tenant communication, renewal, rent rise and all happened behind the scenes. Many thanks once again for your help in this matter. Best Regards. Beverley Harrison
Beverley · 2 July 2023
Agent replied · 23 October 2024
This is great to hear, thank you for your feedback Beverley. We are pleased that Sue could take care of everything for you and your property.
★★★★★ 5/5
TrustpilotExcellent, professional service in selling a property
We received excellent service in selling my sister's home in Worthing. Sadly she had to move into residential care so the property was vacant. Michael Jones arranged a large number of viewings and were able to give good advice as to which potential purchasers were worth pursuing. The legal sale process took some time and they were very effective at pursuing the exchange of contracts so that the sale cold be completed. Special thanks go to James Ryan who negotiated the sale and Jane Tomlinson who pursued progress to ensure the sale went through.
David · 25 November 2024
Agent replied · 24 December 2024
Thank you for your wonderful feedback! We’re so pleased to hear that Michael Jones provided excellent service in selling your sister’s home during what must have been a challenging time. It’s great to know the team arranged numerous viewings and offered valuable advice to help you choose the right buyer. We’re especially delighted that James and Jane played such key roles in navigating and progressing the legal process to completion. Your kind words mean a lot, and we’ll be sure to pass on your thanks to them. Thank you for choosing us to assist you!
★★★★★ 5/5
TrustpilotRichard Heppenstall at Michael-Jones in Rustington
Really friendly company at Michael Jones in Rustington, especially Richard Heppenstall who dealt with the sale of our late mother’s retirement flat. It's been a bit of a bumpy ride, but Richard has been absolutely wonderful, always phoning us and updating us with any news. You could not wish for a better estate agent or agency to work with. Highly recommended. Thank you Richard and the team!
Kevin · 9 August 2022
Agent replied · 24 December 2024
Great to hear, thank you Kevin. We will pass your message on to Richard and the team.
★★★★★ 5/5
TrustpilotProfessional and Friendly Team
We had a tricky purchase in 2022 which took over a year from accepted offer to completion. Despite the frustrating situation we felt that Micheal Jones office in Rustington very easy to deal with throughout. We mainly dealt with Emily. She is very friendly whilst maintaining very high levels of professionalism and empathy as well as brilliant communication. Thanks.
S.E · 3 May 2023
Agent replied · 23 October 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with Rustington and particularly Emily, despite the tricky situation of the purchase. We will pass this on to the team.
★★★★★ 5/5
TrustpilotLouise Ridley from the findon office…
Louise Ridley from the findon office looked after us from start to finish. She was incredible and kept us up to date throughout our house purchase. Thank you Louise
Michael · 12 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
