Every review we hold for the Adur office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNot just a transaction!
I’ve dealt with a couple of estate agents now and Michael Jones comes out on top by far, I never felt like it was just a sale to them but it was more of a personal exchange. Any time we had a question or query they acted promptly and got us the answers we were after. If/when we look to sell then we will be using Michael Jones.
David · 5 September 2023
Agent replied · 23 October 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again soon.
★★★★★ 5/5
TrustpilotJoe and the team have been fantastic in…
Joe and the team have been fantastic in helping us along the way on selling our house. We couldn’t ask for a better service and highly recommend to others!
Dan · 28 November 2022
Agent replied · 23 October 2024
Great to hear, thank you Dan.
★★★★★ 5/5
TrustpilotTenancy renewal
Isabella made the tenancy renewal a swift process. Thank you.
Viv · 19 July 2025
★★★★★ 5/5
TrustpilotTenancy renewal was swift and easy
Tenancy renewal was swift and easy. Ella Glazebrook is friendly, approachable and responds to any queries very promptly. No concerns
Andie · 30 August 2023
Agent replied · 23 October 2024
Great to hear this, thank you so much for your review.
★★★★★ 5/5
FacebookI would like to take this opportunity to thank Rob and everyone at Michael Jones in Worthing for all their help and support over the last 3.5 years.
From the very beginning and throughout my tenancy, their customer service has been
excellent. On the few occasions I've had questions or maintenance issues, they have always responded promptly and resolved the matter quickly and efficiantly.
I'ts been a pleasure to deal with such a professional company and particuarly Rob
who was my main point of contact.
Rob was always friendly, approachable and so helpful.
Even leading upto and during my vacating of the property, everyone at Micheal Jones has been so courteous and helpful explaining everything clearly with no hidden agenda.
I therefore have no reservations in recommending this friendly and professional company to anyone.
Robert · 18 January 2018
★★★★★ 5/5
TrustpilotThank you Kirsty Smith
Kirsty handled the renewal extremely well. My queries were answered initially, all the renewal activity was managed on my behalf and my tenants have renewed. Excellent, thank you Kirsty.
Mr · 22 November 2022
Agent replied · 23 October 2024
Thank you so much
★★★★★ 5/5
GoogleWe have recently purchased and sold properties which were both listed with Michael Jones. The 2 people assigned to us were Dominic and James who I cannot recommend enough. Having heard some horror stories from friends regarding estate agents I was a little apprehensive on how things would go for us. Fortunately, through a mix of experience, knowledge and punctuality, James & Dominic made the move extremely smooth for us both and we are delighted with our new home!
Chris · 26 October 2018
★★★★★ 5/5
TrustpilotElla was very helpful and dealt with my…
Ella was very helpful and dealt with my tenancy renewal in a quick and effective way. Demonstrating great communication skills through the whole daunting process.
Mr · 6 April 2023
Agent replied · 23 October 2024
Great to hear, thank you so much
★★★★★ 5/5
TrustpilotThanks again
Thanks again, to Sue Harris the Property renewals manager at Michael Jones. She makes the process of renewing rental for my property very simple, with a courteous friendly call the whole thing is done! thanks Sue!
Geoffrey · 5 January 2022
Agent replied · 23 October 2024
Thank you Geoffrey.
★★★★★ 5/5
TrustpilotHelpful Staff member
Ella was very helpful when we discussed the options of the rent and tenancy renewal. She listened to my requests and then implemented them
Sue · 27 April 2023
Agent replied · 23 October 2024
Thank you so much for your review Sue, Ella is a fabulous member of the team, and she will be delighted to read this.
★★★★★ 5/5
TrustpilotAll staff at michael jones
All the staff especially Harry Moreland , Lisa holden and Becky at michael jones were always helpful and communicated with me no matter how times i called and pested them. can't fault the team. many thanks Rob Miller
Rob · 21 July 2021
Agent replied · 23 October 2024
What a fantastic review of our Lettings team, thank you, Rob! We will pass on your kind words.
★★★★★ 5/5
TrustpilotProfessional
This is not just about the recent Insurance claim, but everything what Rebecca has done in past in relation to all the issues with the properties. She has done it all to perfection and care. Thanks Rebecca and the team.
Jay · 17 February 2021
Agent replied · 23 October 2024
Thank you for leaving us this glowing 5-star review Jay. We will pass your wonderful feedback onto Rebecca.
★★★★★ 5/5
TrustpilotElla was very efficient with our…
Ella was very efficient with our renewal and was all agreed quickly.
Vanessa · 11 February 2024
Agent replied · 23 October 2024
We appreciate your feedback and are glad we could assist you.
★★★★★ 5/5
TrustpilotJob done smoothly and efficiently
Job done smoothly and efficiently. Thank you to Ella Glazebrook.
Ian · 22 March 2024
Agent replied · 23 October 2024
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotAbsolutely outstanding thank u so much…
Absolutely outstanding thank u so much for ur help
Kevin · 15 December 2025
Agent replied · 22 December 2025
We're happy to hear that you had a great experience with our team!
★★★★★ 5/5
TrustpilotElla Glazebrook thank you:)
Ella Glazebrook is a very good and reliable Agent. The whole process of extending the tenancy was carried out very quickly and efficiently.Thank you.Sylwia and Slawek
Sylwia · 4 January 2023
Agent replied · 23 October 2024
Thank you Sylwia and Slawek
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with this agency during my rental period. From the very beginning to the end of the agreement, their service was professional, reliable, and well-organized.
Anaf · 17 March 2026
★★★★★ 5/5
TrustpilotTenancy renewal
We have just had our tenancy renewed by Isabella Whitham from Michael Jones & Company. Isabella helped us through the process, explained everything we needed to know regarding our position and that of our tenants as well as some details we were unsure of. All in all a stress free process perfectly handled.
Andy · 28 May 2024
Agent replied · 23 October 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotElla is a lovely person always helping…
Ella is a lovely person always helping with everything, respond on our emails
Netka · 14 December 2023
Agent replied · 23 October 2024
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotElla has been very kind and patient
Ella Glazebrook has been very kind and patient. Providing ample help and being very informative. She is also very professional.
Eloisa · 13 June 2023
Agent replied · 23 October 2024
Thanks so much for your feedback Eloisa. We will pass this on to Ella
★★★★★ 5/5
TrustpilotIsabella was very helpful and friendly
Teresa · 2 May 2024
Agent replied · 23 October 2024
Great to hear this! Thank you, we appreciate your feedback.
★★★★★ 5/5
TrustpilotTegan was excellent
Tegan was excellent , kept me informed through the whole process , a definite 10/10 would recommend her
Paul · 31 July 2023
Agent replied · 23 October 2024
Great to hear this, thank you so much for your review. We will pass this on to Tegan.
★★★★★ 5/5
TrustpilotSale went very well
Sale went very well. Id like to commend the lady who takes pictures of the property.
Breakfast&Coffee · 21 September 2023
Agent replied · 23 October 2024
Thank you so much for your review.
★★★★★ 1/5
GoogleAbsolutely awful Estate Agent, can't even begin to express how terrible their service was to my family and I. When we had carbon monoxide in the property, THEY DID NOTHING. I'm so shocked and horrified to find out they are still an active business. The LANCING BRANCH were awful and i truly hope they didn't rent out that property again after we left.
Elsie · 11 October 2023
Agent replied · 11 October 2026
Thank you for your review. Please accept our apologies for the delay in responding to your comments. We have undergone some internal changes, and we remain fully committed to delivering our usual high standard of service. If you have any further feedback you would like to share, please feel free to email us at marketing@chartersestateagents.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.