Seymours Prestige Homes reviews

★★★★★ 5/5

Google

Sale of Property I cannot thank Marina and Adele enough for there attentive service and support on helping to sell my property, they were both wonderful and very knowledgeable. My experience with Seymours has been seemless, the communication has been excellent. Both James and Anna have also been wonderful. Fingers crossed that all continues to go well to completion.

M · 23 January 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful people

Recently moved in to a property marketed by Seymours. It was very friendly and professional experience with them. Sahil with whom I arranged appointment, Helen who facilitated viewing and all other staff I interacted with Staines was very friendly, energetic and with a will to help. I would recommend them for sure. One small improvement they can make is with respect to the reference and move in platform - Blinc they are using. Though addressing most of the aspects of move-in and convenient, It would be really great to talk to someone in case of any clarification with respect to references etc. Platform for providing reference documents have lot of gaps with possibility of getting pre-matured decisions before giving all the documents.

Binil · 17 March 2022

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.

Vanessa · 6 June 2024

★★★★★ 5/5

Trustpilot

We used the Woking office to sell my…

We used the Woking office to sell my mother’s house. Brett was really helpful and honest. He gave us lots of advice and we had several offers on the house within a week of going onto the market. Very pleased, thank you

Sue · 15 November 2024

★★★★★ 5/5

Trustpilot

What a great team

What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!

Peter · 2 September 2022

★★★★★ 1/5

Trustpilot

Poor and unprofessional customer…

Poor and unprofessional customer servicesI made an appointment with Seymours Woking office today. I went to the designated property by driving. When I arrived, I called the agent, who was at the head office. I asked about the parking location since there was only private parking and no parking for the public. I was told that the agent on-site would call me to show me the way. But I did not receive any calls. I was luckily to see a gentleman standing outside a premises. I then parked my car opposite to the premises and he waved at me and welcomed me to go inside the house for a viewing. After the house viewing, I was unluckily that I was fined for the illegal parking. For a professional agent with due diligent services, I do not expect the agent is responsible for my parking penalty. But is it making any sense that the agent should tell me to park my car in the driveway of house that I was going to have a visit. This company does not train the staff to have customer oriented services. When the agent in the head office called me back, he just told me Seymours would be only responsible for the house viewing. What an attitude! I would say that the both agents are not responsible persons and do not have tailored-made services for their customers. They just want to get the jobs done. If the agent could just remind me that I should park on the driveway in front of the garage, this action would be more hearted comfortable to customers.No more second chance for this poor company.

Tony · 8 February 2022

★★★★★ 5/5

Trustpilot

Found Seymours very helpful

Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.

Janet · 25 January 2024

★★★★★ 5/5

Trustpilot

"Stressfull" or "Stressless"

Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild

Steven · 7 December 2021

★★★★★ 4/5

Trustpilot

Happy with the service

Seymours Burpham were helpful and supportive and the sale of the property went through smoothly. We would happily use them again. I have knocked one star off as there was an issue with the website initially displaying the wrong video (I.e. of another property) and this seemed to take a very long time to resolve.

Linda · 29 February 2024

★★★★★ 5/5

Trustpilot

My wife & I have been looking for a…

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process.

Anil · 11 January 2026

★★★★★ 1/5

Trustpilot

The Wolfs of Woking street

I'm talking about the Woking branch. Very bad experience. These guys are only interested in money and they were only trying to confuse our landlord to get extra "illegal fees" from us. I don't want to bore you with the details, but here are some tips if you have to deal with them:- All in written, don't trust them ever.- After a year of contract, get them to reduce the notice period to 1 or 2 months (most). They'll come all the time with "we have to check with the landlord" but at the end is all BS. This will save you a lot of trouble, as they are not going to look for replacements when they can charge you whatever they want if you leave the house earlier. They will rather leave the house empty and you will lose a lot of money.- Whatever price they tell you at the beginning, I'm sure you can reduce it by at least £100. Keep negotiating as all the prices are inflated!- They will ask you to pay more after a year of contract. Refuse it. They will "ask the landlord" and renegotiate. - If you are leaving the house and things didn't go well with them, they will try to access the house even without telling you with 24h in advance. This is illegal. Install a camera if you want proof of this.- Ask for your landlord contact details.It's a shame that we, as tenants, have to deal with these kind of companies that are completely soulless. Sometimes is unavoidable to deal with them, so I hope this helps the next tenant to do so.Not sure how these people sleep at night, knowing they are not precisely making this a better world. Money is not everything people!EDIT 09/10/2021: After reading the first reply, I contacted them with my real name (it was set as Tyson on TP). They replied and asked for more detailed feedback, which I provided. After that, I got no further answer. This review is legit, it is just not interesting for them that this info is public, but that's the point of TrustPilot! I've added a review on google with some screenshots, if anyone is interested in following the rest of the story and the truth! :)

Tirso · 9 October 2021

★★★★★ 1/5

Trustpilot

Never again.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend.

Happy · 25 January 2026

★★★★★ 5/5

Google

Josh Hammond and Salvatore have been a great help through the whole process of me purchasing my first home. Josh was fantastic at chasing up the sellers and solicitors to get the deal moving soft and smoothly. And Salvatore’s service was also next to none and really helped me through this process. I would highly recommend Seymours in Addlestone as I had a bad experience with another agency. Thankyou for your helpPositiveResponsiveness, Quality, Professionalism, Value

Mo · 18 June 2022

★★★★★ 5/5

Trustpilot

Seymours in Horsell (particularly Tom…

Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!

JT · 5 April 2024

★★★★★ 1/5

Google

If I could score in negatives I would! We have sold and brought many houses but Seymours, Chris and Ben, were absolutely unprofessional and unethical. We had an accepted offer on a house, initially we found it odd why Ben kept calling us every other day even though we had explained we have an appointment next week with the bank. Unfortunately, due to unexpected issues We decided to re-negotiate the agreed offer and when we realised it was not possible we decided to stick with the original offer as we loved the house. Interestingly within hours of this conversation ben let it slip that another buyer had put an offer on the house! How they managed to do that whilst we had an accepted offer is still beyond me! Nevertheless despite sticking with the agreed offer, Seymours started ghosting us! Not answering if we are going ahead with the sale or answering our emails or questions from our bank. After nearly 5 days, Chris told us he will respond to us by Friday and when he didn’t, we called on Saturday And apparently he doesn't work on weekends and he simply had left us hanging! (Who does that in a professional world!?). We then decided to give up on the house and Seymour's NEVER called us back. We wasted 5 days, multiple phone calls and never got a clear answer. I can only imagine , there was something illegal and unethical going on that an estate agent would act in such way, otherwise surely they could have simply replied. If you want a reasonably honest answer dont go hereNegativeResponsiveness, Quality, Professionalism, Value

Mahsa · 26 August 2021

★★★★★ 5/5

Trustpilot

Good service

Good service again from the Woking branch to progress a house sale, with special thanks to Clarissa. Recommended.

Davey · 29 July 2025

★★★★★ 1/5

Trustpilot

Appalling management of property let through Seymours Godalming.

In my two year tenancy, the property management was so appalling I stopped reporting anything but major issues. I had to chase endlessly and never had any courtesy communication to inform me of what was happening.Now, having moved out three weeks ago, I still do not have my deposit and am told the landlord will be looking at making deductions after receiving a completely misleading checkout report which makes none of the below into account.- I reported the broken bedroom window in OCTOBER 2019. It was only repaired a year later in SEPTEMBER 2020. That meant a year, including winter with a bedroom window that did not close (the only window in the room). Despite being newly fitted, the new window does not close unless forced as reported to their property department, and it was not made good until a couple of months ago. (Broken window noted as my responsibility on check out report)- There was a reasonably serious leak through the hall skylight which destroyed the 'missing' door mat, and marked the hallway floor (noted as my responsibility) as reported to the women who checked the flat whilst I was still living there. The walls and ceiling in the hall, bathroom and bedroom had to be re-painted as a result but instead of doing a full job, they were instructed to just paint over the flaking paint which meant that only a few months later, the paint started flaking again. (noted as my responsibility) It is also the same decorators who marked the wall next to the bedroom window when they moved my cupboard back into place whilst the paint was still wet - as reported to them. (noted as my responsibility)I reported an issue with the lighting in DECEMBER 2020. It required rewiring all the lights in the bathroom and living areas which was only carried out at the end of MAY 2021, meaning I again had to spend all of winter, whilst working from home during a pandemic lockdown with ONE working lightbulb in the living area. Due to the SIX MONTH delay in carrying out the works, when the electrician finally did come he did not bring enough bulbs - hence one bulb not replaced in the bathroom. (Noted as my responsibility)When the same electrician came beforehand to carry out his electrical check, he tripped the wiring, making me lose internet connection and miss an afternoon of important calls, after which I had to plug my router directly into the socket, having a line across the hall for months. I left the router for the new tenant. The checkout report claimed this was left in poor condition and my responsibility.When I had to have the washing machine replaced that too took TWO MONTHS.The 'very loose' bathroom towel ring was already loose, and the 'removed' bedroom doorstop was never attached as can be seen in the initial inventory report. (noted as my responsibility) (Noted as my responsibility)I could go on. And I have the e-mails and the tradesmen to back me up.The only thing I will concede is that my bike bumped the wall leaving a mark as I was moving out and given Seymours had arranged professional cleaners I thought it would be dealt with. Given the appalling delays in fixing anything at the property, the total lack of communication, and my extremely tolerant stance where I did not demand rent reductions, I most certainly do not expect to have to pay for any minor issues with the flat which are a result of wear and tear. I was told the check out had to be impartial, ie only commenting on how it was at checkin vs checkout but how is a completely false representation of the facts, ignoring the events of the intervening years impartial?

Ms · 31 July 2021

★★★★★ 5/5

Trustpilot

I recently rented my first flat with Seymours

I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!

Diren · 5 June 2024

★★★★★ 5/5

Google

I have purchased and sold a property through Chris and his team and could not be happier with the service I received. Chris, Ben and the team are extremely professional, friendly and went above and beyond in any way they could. Communication was excellent, efficient and faultless. My sale was very stressful due to matters out of Seymour’s control and I have no doubt the sale would not have completed without their help. On completion my buyer also commented how fantastic they had been. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Gabriella · 18 June 2021

★★★★★ 5/5

Trustpilot

Highly professional and good knowledge of the local market

I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.

P · 17 August 2023

★★★★★ 5/5

Trustpilot

Seymours have been absolutely amazing……

Seymours have been absolutely amazing… the whole process of selling and buying a home has such potential to be challenging and stressful but Tom and the team in Godalming were fabulous! Professional, proactive, supportive, honest and efficient are just a few words to describe the quality of service. I could not recommend them more highly!

Jo · 3 January 2024

★★★★★ 5/5

Trustpilot

So far so good

I had a great experience with Seymours so far. I've been shown many flats available for sale in Guildford area and put an offer on one.Jasper Cox is very responsive and helpful.I really like this estate agency.

Elena · 13 November 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Our experience with Seymours Lettings in Woking has been just horrendous from day one. : Asked maintenance team for so many things to be repaired during our tenacy but emails and calls just ignored.: Allowed people in to view the property as LL was selling even in the worst point of COVID only to discover that the sales agent had let in an entire family despite the strict rule of 2 people. No apology, no response to my email regarding this.: Do not expect your phone calls to be returned unless they want something.: I was assured by Seymours that any photos used in the sales particulars that revealed family members would be blurred. Not the case. I was horrified to see a big clear picture of my entire family in one of their pictures-a complete violation of our privacy.:After vacating I am still awaiting a response regarding our deposit despite numerous calls and emails. In short, they really do not care about their tenants at all. I asked last week if I collect an item that had been left by our movers in the garden (place is empty) Simple question but still no response. If you are renting and looking for a really stress free and positive experience, consider Churchods. Also very happy with Pilgrims in West Byfleet.

Cat · 6 April 2021

★★★★★ 5/5

Google

Great agency, Danielle was very good at following up with the buyers and keeping us in the loop!

Tom · 11 July 2025