Trusted Agent profile · Addlestone

Seymours Prestige Homes Addlestone reviews

4.4

★★★★★ Great

810 reviews across 2 platforms

126 Station Road, Addlestone, KT15 2BQ

Seymours Prestige Homes's office in Addlestone, at 126 Station Road, is rated 4.4 out of 5 across 810 reviews on two platforms, including 204 Google reviews rated 4.7.

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4.7 / 5

204

Reviews on Google

This office

Trustpilot logo

606

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Addlestone office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent estate agent 👌

We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family

Adeel · 9 November 2024

Agent replied · 29 December 2024

Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.

5/5

Trustpilot

Special thanks to Jonny and Ryan with…

Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend

Heidi · 24 October 2024

Agent replied · 29 December 2024

Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.

5/5

Google

I would like to thank everyone at Seymours Addlestone who helped us through the entire process of selling our property, and this all happened to the massive undertaking of a dedicated team and a big shout out to Anna who guided us through the hurdles we came across. Thank you all

Rob · 20 November 2023

Agent replied · 17 June 2024

Hi Rob, Thank you so much for your review, it has been lovely working you! Kind regards, Anna

5/5

Trustpilot

Fantastic experience!

Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.

Mr · 8 August 2023

Agent replied · 15 June 2024

There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife

2/5

Google

We marketed our property with Seymours as they were also selling the property wished to buy which made sense to us. Sadly following the initial meet which was good and positive, they did not live up to the promises! I found them to be poor with communication and updates (which i commented on many times), there were very few viewings, which did not appear generally to be the correct people to buy my house. After 16 weeks, we marketed with two other agents, and sold in a week!! Not just good luck i think. The Christmas break was often used as a reason for few viewings, then after Christmas Brexit was the reason. I was not impressed with the approach of the guys. I did not feel a valued client and did not feel the best job was done. The property we were tying to buy mysteriously disappeared from the market too, and when asked if it was still for sale the answers were vague, and inconclusive. I prefer an honest straight approach. Sadly cannot recommend

ADRIAN · 19 June 2019

Agent replied · 17 June 2024

We're sorry to hear that you were disappointed with our service. We are currently following this up with our team who will contact you in the next couple of days. Many thanks.

5/5

Google

Seymour’s addlestone . Well what can I say other than thank you , David has a very driven team . Tom has been exceptional with the help of Max not only did they sell our house in addlestone but has managed to secure our brand new home all with in weeks of the offer . Honestly fantastic help , guidance and driven from the word go. They recommend our solicitors too, which made it easier as they were able to liaise with them to get the job done . All we can say is thank you all very much . Wouldn’t recommend anyone else .

ANTHONY · 19 June 2019

Agent replied · 17 June 2024

Hi Anthony, thank you for such a fantastic review. We'll be sure to pass the praise onto David, Tom, Max and the team. Don't hesitate to contact us if you require our services again in the future.

5/5

Google

David and the team have been fantastic during this difficult time, I'm selling the house for a recently disabled relative and nothing has been too much trouble, They've walked me through the process and kept me updated regularly. Viewings have been arranged and performed by the outstanding staff and my auntie has even got to look forward to the viewings, Property sold within a month even if this difficult economic climate and I personally believe it's due to their hard work and diligence in everything they do. Estate Agents can have a bad name but Seymours is definitely not in this category, A credit to the profession and a pleasure to do business with. I highly recommend all the team but especially David, Tom and Max.

Toby · 19 June 2019

Agent replied · 17 June 2024

Hi Toby, thank you for such a brilliant review. We'll be sure to pass the praise onto David, Tom, Max and the team. Please don't hesitate to contact us if you require our services again in the future.

1/5

Trustpilot

Do yourself a favour and find a different estate agent

Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!

Friend · 28 October 2024

Agent replied · 29 December 2024

Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.

5/5

Google

To sell a family home, I originally contacted Seymours Addlestone for a valuation for probate and was immediately struck by their professionalism and realistic knowledge of the local area. Once probate was granted, I was back in touch and was again hugely impressed by their local knowledge and the speed with which the process was put in motion. As I don't live in the area, they handled all of the viewings, managing to get more than thirty viewings in just over a week, and from that, a large number of offers culminating in the accepted offer being considerably over the original asking price. Selling a property remotely after a bereavement isn't something I'd wish to repeat but can not thank the team at Seymours Addlestone enough for all of their hard work in making it as smooth a process as I could hope for. I can wholeheartedly recommend them.

Mark · 24 October 2024

Agent replied · 25 October 2024

Thank you so much for taking the time to give us such a brilliant review, we are so happy you have seen our fantastic team in action and hope you will return to us again should the need arise!

5/5

Trustpilot

Yesterday we managed to secure a…

Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service

Allison · 13 January 2022

Agent replied · 15 June 2024

Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.

5/5

Trustpilot

Professional and personable

I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.

HM · 11 October 2025

5/5

Google

Couldn’t recommend Seymour’s Addlestone enough, from viewing the property to getting the keys the whole team were helpful and there to answer any questions we have. Thank you for making the process of buying our first home as easy as possible :)

Emily-Jane · 18 April 2024

Agent replied · 17 June 2024

Hi Emily, Thank you so much for your lovely review! We are delighted to hear you have been happy with your service. We hope you are settling in well and wish you all the best in your new home.

1/5

Trustpilot

Scammy Woking agency charges premium price for sticky-tape kitchen and Mouldy flat

We were viewing a flat that is considered to be premium. On the viewing day, it looked alright. After viewing, one of the agents asked us to give him 5 stars review which is same as any 5 stars review you see on this agency. These are fake reviews because as after we gave the review, they treated us like GARBAGE.

June · 11 April 2026

1/5

Trustpilot

Awful morals and ethics avoid at all…

Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I

Sophie · 18 August 2025

Agent replied · 15 June 2024

Hi Sophie, we can see how frustrating this experience must have been. To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice. That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough. We’re reviewing how we set expectations.

3/5

Trustpilot

Communication could have been better

Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.

Fat · 3 April 2024

Agent replied · 15 June 2024

Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.

5/5

Google

I’d like to express my sincere thanks to Seymours, especially to John, for going above and beyond throughout my home buying process. John single handedly restored my faith in estate agents, guiding me every step of the way. We had a remarkably fast turnaround of just seven weeks from offer to completion, which is almost unheard of, I’m certain it would have taken two or three times longer without John’s expertise and dedication. He not only recommended the right type of solicitors but also stayed on top of everything, consistently chasing them on my behalf and keeping me fully informed. I always knew exactly where we stood, with no need for second-guessing. On top of that, he provided fantastic renovation ideas for my project house and was genuinely a pleasure to deal with, making the typically stressful process feel smooth and even exciting. Plus, John has a great sense of humor, and I truly enjoyed our chats along the way. Thank you, John! When the time comes to sell, you will absolutely be my first point of contact!

Annie · 25 September 2024

Agent replied · 25 October 2024

Thank you so much for your 5 star review, we will let John know!

5/5

Trustpilot

Selling your house is a daunting…

Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far

Pete · 24 September 2024

Agent replied · 23 October 2024

Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.

1/5

Trustpilot

I would not trust this company

As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.

ANNE · 23 September 2024

Agent replied · 23 October 2024

Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.

5/5

Google

I recently purchased a flat through Seymours who were professional, responsive and understanding throughout. Thank you to Josh who was always there to pick up the phone and answer any queries I had. His good humored and friendly nature made a very stressful experience that much easier. Thank you also for the very thoughtful gift received upon completion. I would highly recommend Seymours!PositiveResponsiveness, Professionalism

Lynsey · 18 June 2022

Agent replied · 17 June 2024

Dear Lynsey, thank you so much for your kind words! It was our pleasure and hope you are settling in all OK. Hope to speak again in the future, from everyone at Seymours.

5/5

Google

I bought two properties through Seymours last year with Tom and Gianpaolo. Both were very capable and professional in their approach to keep the process moving smoothly to completion. Each purchase had difficulties and hurdles to be overcome and these were dealt with in a team approach by the boys which meant that I always had someone to answer my questions. I have been very happy with my purchases and the price paid for both and the process was made easier by all the hard work done by both agents.

Valerie · 19 June 2016

Agent replied · 17 June 2024

Thank you for the excellent review regarding your property purchase with Seymours Estate Agents. The team were delighted to help and we look forward to helping in the future with all your property requirements. Best regards, Anna, Director of Seymours Estate Agents, Addlestone

5/5

Google

At first Seymour’s wasn’t the best BUT a new team replaced the clowns. I must say they were fantastic Ronnie, Danielle and Natalie where 100% on the ball after my terrible service, they went above and beyond with helping me, the new team made all the difference. Thank you so much for getting me in before Xmas .. it was tight but you did it.. thank you so much ❤️ merry Christmas 🎄

Vic · 25 December 2024

Agent replied · 8 January 2025

Thank you for your kind words. Wishing you a Merry Christmas!

5/5

Google

Amazing!!! Chris and his team sold my house within 3 days - even before Charley could take the photos, let alone upload them to Rightmove, the house was sold, and for the price I wanted. A really good team, always kept me up to date with information. Fantastic people to do business with, I cannot rate them highly enough, so pleased I made the right decision to sell via Seymours! Thank you all :)

Juliet · 18 June 2020

Agent replied · 17 June 2024

Thank for the fantastic review! We're so glad we were able to get the results you were after. If you need anything further, please get in touch.

5/5

Trustpilot

Great service

The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.

Bob · 27 June 2024

Agent replied · 23 August 2024

Thank you for your kind words Bob! We're thrilled to hear that you had a smooth experience and felt well taken care of by our team. Amy and the rest of us at Seymours Woking are delighted to have been a part of your journey. We're very happy that you're happy!

5/5

Trustpilot

EXCELLENT ESTATE AGENTS

A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.

No · 2 September 2023

Agent replied · 15 June 2024

That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.

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Read Seymours Prestige Homes's Google reviews

Questions about Seymours Prestige Homes Addlestone

How many reviews does Seymours Prestige Homes Addlestone have?

Seymours Prestige Homes's Addlestone office has 810 reviews across two platforms: 204 on Google, 606 on Trustpilot (across the whole business).

What is Seymours Prestige Homes Addlestone's rating?

Seymours Prestige Homes Addlestone is rated 4.4 out of 5 across all 810 reviews, and 4.7 out of 5 on Google from 204 reviews.

Where is Seymours Prestige Homes's Addlestone office?

Seymours Prestige Homes Addlestone, 126 Station Road, Addlestone, KT15 2BQ.

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