Seymours Prestige Homes Addlestone reviews

★★★★★ 5/5

Trustpilot

Selling your house is a daunting…

Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far

Pete · 24 September 2024

★★★★★ 1/5

Trustpilot

I would not trust this company

As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.

ANNE · 23 September 2024

★★★★★ 5/5

Google

I recently purchased a flat through Seymours who were professional, responsive and understanding throughout. Thank you to Josh who was always there to pick up the phone and answer any queries I had. His good humored and friendly nature made a very stressful experience that much easier. Thank you also for the very thoughtful gift received upon completion. I would highly recommend Seymours!PositiveResponsiveness, Professionalism

Lynsey · 18 June 2022

★★★★★ 5/5

Google

I bought two properties through Seymours last year with Tom and Gianpaolo. Both were very capable and professional in their approach to keep the process moving smoothly to completion. Each purchase had difficulties and hurdles to be overcome and these were dealt with in a team approach by the boys which meant that I always had someone to answer my questions. I have been very happy with my purchases and the price paid for both and the process was made easier by all the hard work done by both agents.

Valerie · 19 June 2016

★★★★★ 5/5

Google

At first Seymour’s wasn’t the best BUT a new team replaced the clowns. I must say they were fantastic Ronnie, Danielle and Natalie where 100% on the ball after my terrible service, they went above and beyond with helping me, the new team made all the difference. Thank you so much for getting me in before Xmas .. it was tight but you did it.. thank you so much ❤️ merry Christmas 🎄

Vic · 25 December 2024

★★★★★ 5/5

Google

Amazing!!! Chris and his team sold my house within 3 days - even before Charley could take the photos, let alone upload them to Rightmove, the house was sold, and for the price I wanted. A really good team, always kept me up to date with information. Fantastic people to do business with, I cannot rate them highly enough, so pleased I made the right decision to sell via Seymours! Thank you all :)

Juliet · 18 June 2020

★★★★★ 5/5

Trustpilot

Excellent service / process has been good

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well. Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm. Whole process was seamless so far.

Michael · 5 February 2026

★★★★★ 5/5

Trustpilot

Great service

The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.

Bob · 27 June 2024

★★★★★ 5/5

Trustpilot

EXCELLENT ESTATE AGENTS

A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.

No · 2 September 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

We had an extremely disappointing experience with Seymours Walton-on-Thames. They are great at the sales pitch, but once you’ve signed up, the original team disappears and you’re handed over to a sales progressor, with little to no communication from the people you first dealt with. Our house move fell through on the original agreed completion date, and when we decided to change agents, their behaviour was shocking. Instead of acting professionally, they became passive-aggressive and harassed us with 13 calls in just one afternoon, begging us not to leave them. Even worse, they told one of their clients that our sale had fallen through and encouraged them to make an offer on the very property we were already under offer on. This was a huge breach of trust and completely unacceptable. Their customer service was appalling from start to finish, and I would strongly advise anyone to think twice before using Seymours Walton-on-Thames.

Rivans · 8 October 2025

★★★★★ 5/5

Trustpilot

What a fantastic experience we have had…

What a fantastic experience we have had from Ian , Jeff and Mark from Knaphill branch of Seymours, and Dan from Woking branch, with out their dedication we wouldn’t have sold our home or been able to buy our new home, these chaps are amazing, we would and will always highly recommend them if you are thinking of selling or buying a home .. thank you so much to you all for your support and help , you’re great.

Darren · 17 September 2024

★★★★★ 1/5

Trustpilot

paid for professional dishonesty & guinea pigging!!

As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.

Ben · 26 August 2025

★★★★★ 1/5

Trustpilot

Firstly Forget your deposit

Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.

Dan · 4 October 2025

★★★★★ 5/5

Trustpilot

Seymours of Guildford

Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.

Deb · 11 November 2024

★★★★★ 5/5

Trustpilot

They have such a great team of people…

They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.

Victoria · 22 August 2024

★★★★★ 3/5

Trustpilot

Poor attention to detail, delayed purchase

I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.

George · 20 August 2024

★★★★★ 5/5

Google

We recently sold our flat through Seymour's Addlestone, Danielle has been brilliantly supportive throughout what was a tricky process navigating legislation. She was always on hand to give us updates, follow up with our buyer and ensure the process continued to move forward. Thank you so much!

Emma · 17 April 2025

★★★★★ 5/5

Google

Seymour’s were great from start to finish. They sold our flat in just 10 days of it being on the market with them. Adele and Anna were highly professional and efficient. Nothing was too much trouble for them. We wouldn’t hesitate to use them again. Thank you ladies.

Adam · 21 September 2023

★★★★★ 5/5

Trustpilot

Excellent

Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.

Jaydee · 3 November 2023

★★★★★ 5/5

Google

Fantastic service from the whole team at Seymours in Addlestone. I was not living locally and they were always on hand to help in every way possible. It made what could have been a very difficult sale a lot less stressful. I would highly recommend them.

Kevin · 13 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service: Prompt and Responsible

Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.

Winnie · 8 May 2024

★★★★★ 5/5

Trustpilot

Seymour is best agency in town with…

Seymour is best agency in town with great support and care for the property. I have been with them for 5 years with no issues regards to renting or selling. Very professional team with Jenny, Sam and Shaana being great.

Customer · 10 March 2024

★★★★★ 5/5

Trustpilot

Aaron is the best (Woking)

Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.

Kerry · 5 October 2021

★★★★★ 5/5

Trustpilot

Tom was very helpful in all aspect of…

Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.

Paul · 9 August 2023