Trusted Agent profile · Acton · Greater London

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LiFE Residential Acton reviews

4.4

★★★★★ Great

1,217 reviews across 3 platforms

Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU

LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,217 reviews on three platforms, including 685 Google reviews rated 4.2.

Google logo

4.2 / 5

685

Reviews on Google

This office

Facebook logo

1.5 / 5

21

Reviews on Facebook

This office

View Agents logo

4.8 / 5

511

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers4 reviews

5.0 / 5 Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Anton, 24 November 2016Read all 4 from sellers

Buyers8 reviews

4.8 / 5 It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...MEHMUD, 21 July 2016Read all 8 from buyers

Landlords166 reviews

4.9 / 5 Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Caroline, 23 November 2016Read all 166 from landlords

Tenants306 reviews

4.7 / 5 I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ...Jack, 8 March 2017Read all 306 from tenants

About LiFE Residential Acton

LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.

Reviews

Every review we hold for the Acton office, from every platform, shown as written. First names only.

1/5

Google

Stay away from these time wasters! They took my £500 deposit and turns out the property doesn't even have a valid Help To Buy scheme. Do Not Buy From Them!

Shap · 6 June 2019

Agent replied

Hi Shap, thanks for your feedback. We're sorry you're unhappy with the service provided. The £500 fee was non-refunable, the document stating this, was signed at the start of your buying process. The property in question does have a valid Help-To-Buy scheme and as it was nearing the end of the tax year, this process took a little longer than usual. Thanks

5/5

Google

The whole process was extremely simple and straightforward. Amrita Rathod my assigned lettings consultant was extremely helpful and any questions were quickly addressed. Would absolutely recommend LiFE residential.

Ben · 9 March 2020

Agent replied

Hi Ben, thank you for your feedback. Great to hear!

5/5

Google

Abhishek Khurma, my property manager, has dealt with my requests in a timely and professional manner. He is very reliable and I have been very satisfied with the service.

Low · 20 October 2019

Agent replied

Hi there, thank you for your feedback. It's great to hear you find Abhishek's service reliable.

5/5

View Agents
Tenant

Clear communicator and polite service

I had some issues with rent payment due to changes in my employment but Oliver helped me to figure out the best way to delay part of my rent to the following month.

Marco · 3 March 2016

Agent replied · 4 March 2016

Thank you for such a positive feedback. We're happy we could help. Please, let us know if we could be of any assistance in the future.

1/5

Facebook

A real nightmare! They took ages to answer e-mails -when they answer - and find solutions to solve issues. I am currently try to chase them to get my deposit back and it has been two months now. They charged me for things that were already damaged in the flat and added charges even though everything was in the flat. Worst letting agency ever.

Maeva · 23 February 2017

5/5

Google

George Lamb has provided a great service and helped me secure my property of choice. He has been very reliable at answering all of my questions and ensured the process was smooth. He has been a good advocate at ensuring my needs were met such as getting the walls repainted.

Simon · 15 March 2022

5/5

View Agents
Landlord

Highly efficient service

I am glad that a new tenant has been found for me in a week's time following the expiry of the previous tenancy and everything goes smooth in arranging the new tenancy.

YC · 23 November 2016

Agent replied · 23 November 2016

We really appreciate your kind review YC. Thank you for letting your property with us and we are thrilled that you are happy with our service.

5/5

Google

Catherine never failed to surpass my expectations. If I have my own company I would love to hire her as a customer care manager.

Tawfeeq · 20 January 2021

Agent replied

Hi Tawfeeq, thank for your fantastic feedback!

5/5

Google

It was a really nice experience working with Life residential and Amrita in finding a new home. She was really helpful and cordial throughout the entire process

Mitesh · 9 March 2020

Agent replied

Hi Mitesh, thank you for your feedback on Amrita, great to hear!

5/5

Google

From starting my property search to moving in - the process has been smooth and well organised. Particularly, George Lamb who is the letting agent I dealt with has been really helpful and responsive in getting my queries answered and resolving issues. One of the better property agents I've come across in London.PositiveResponsiveness, Professionalism

Naman · 21 June 2021

5/5

View Agents
Landlord

I am more than happy to recomend Joe as an agent for my property,

He has relieved me of any concerns regarding the letting of my property as I feel rather a small fish in a large pond as this is my first venture into this.

Jackie · 4 November 2015

Agent replied · 25 November 2015

Thank you very much for your review. We really appreciate your comments.

5/5

Google

Harry Free from Life Residential has been exceptional in providing prompt and comprehensive updates and in following up on matters that are raised very quickly. He also provides very useful background information and is prompt in making any ancillary arrangements necessary. It has been a pleasure working with him.

Mohamed · 15 March 2022

5/5

View Agents
Landlord

Professional, friendly and helpful

Ed has been always very professional and friendly. He promptly replies to any queries and has made the whole journey very smooth. I will strongly recommend to my colleagues and friends.

Pk · 2 December 2016

Agent replied · 5 December 2016

Thank you for giving us such positive feedback Pk. We're happy we could help and we'll endeavour to continue exceeding your expectations.

5/5

Google

Mo from the Lettings team has been very helpful in understanding the tenants requirements and communicating it to the landlord appropriately to arrive at amicable solutions.

Nikhil · 8 April 2020

Agent replied

Hi Nikhil, thank you for your feedback. Really great to hear how Mo has been helpful and communicated efficiently between landlord and tenants.

5/5

Google

I rented a new build studio flat in Slough with LiFE Residential. Amrita, Bruce and the LiFE Residantial team were always very professional, helpfull and available!

Marco · 8 April 2020

Agent replied

Hi Marco, we're really pleased to know that you had a good experience with us. Thank you for providing feedback.

5/5

Google

I am impressed by the service rendered by the staff here. I had interacted with Ms Beki Smith and she is very prompt with her email replies and very quickly takes the appropriately actions. Repairs and upgrades to my flat are done quickly and I am very pleased.

MH · 19 April 2022

5/5

Google

Very professional property services, shout out to my property manager Beki Watkins for her quick help with matters I encounter while renting my current studio.

Zi · 10 July 2020

Agent replied

Hi Zi, thank you for your feedback, we're really pleased to hear that Beki is able to efficiently and quickly resolve any issues you encounter!

5/5

View Agents
Tenant

Excellent Service

I have been interacting with Tonte for quite a while now and i must say that he has been prompt in his services to your delight. Good job Tonte..Way to go

Mrinal · 20 May 2016

Agent replied · 25 May 2016

Thank you for such a positive feedback. We're happy we could help.

5/5

View Agents
Tenant

Since she started managing our portfolio her service has been perfect! She always arranged our requests promptly and properly. Thank to her we could spend wonderful time for these two years.

Max · 5 May 2016

Agent replied · 5 May 2016

Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.

4/5

Google

I would have liked some more details about the properties (e.g., location of the meters, how to operate the aircon and the heating system), but I had overall a very good experience. Kind and professional people.

Francesca · 28 June 2023

5/5

View Agents
Tenant

Good Professional

We've been working with Tonte for the over 2 weeks and he was fast in resolving our issues/problems. So far it has been a great experience and his advice helped us.

George · 23 March 2016

Agent replied · 28 March 2016

Thank you very much for your kind feedback. We're glad we could help and please do not hesitate to contact us again.

1/5

View Agents
Tenant

Poor service

Charge high fees and lied about access to residents car parking areas - even gave keys to it and then when I got clamped didn't want anything to do with it.

Luke · 2 December 2015

Agent replied · 7 December 2015

Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further and tell us which property this is in regards to, please contact us on 02088969990.

2/5

Google

After the rental period they take a long time to return the deposit. Beware.

Karthik · 21 June 2022

Agent replied · 20 June 2024

Hi Karthik, we're sorry to hear you're unhappy with the length of time taken for you to receive your deposit. There are multiple factors which could result in your deposit refund being delayed, we're happy to investigate this further for you, should you wish to. Please email info@liferesidential.co.uk, with your full name and property address if you would like us to investigate this further. Thank you.

5/5

View Agents
Landlord

Helpful helpful!

She has communicated with me quickly, politely and clearly about any issues with my property. I feel confident that my flat is being looked after and would happily recommend her!

Sunil · 9 September 2016

Agent replied · 9 September 2016

Thank you for giving us such positive feedback Sunil. We're happy to have you as a client.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about LiFE Residential Acton

What do sellers say about LiFE Residential Acton?

4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."

What do buyers say about LiFE Residential Acton?

8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."

What do landlords say about LiFE Residential Acton?

166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."

What do tenants say about LiFE Residential Acton?

306 reviews from tenants, rated 4.7 out of 5 on average. For example, Jack wrote: "I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ..."

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