Trusted Agent profile · Acton · Greater London
Verified
★★★★★
1,227 reviews across 3 platforms
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,227 reviews on three platforms, including 695 Google reviews rated 4.2.
Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Acton office, from every platform, shown as written. First names only.
5/5
GoogleDea was really helpful and insightful and she ensured I had a smooth move in.
Dear Claire, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
1/5
GoogleJas was late with no apology and a horrible attitude throughout, didn’t seem to have much skill or experience either
5/5
GoogleMohammad was very kind and professional, showing me around all requested properties creating a comfortable atmosphere while doing so and giving me plenty of time to look around. He gave plenty of tips to look out for when renting a flat. If I was to rent another flat I would definitely consider using Life Residential due to my experiences.
Dear Robbie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleJasmine was extremely helpful in showing some options. She was confident in their location and didn’t leave me waiting when there could have been delays.
5/5
GoogleGina Ballesteros is the property manager for our apartment in Dashwood House. We have not had a tenant in place since August because we are selling the apartment. Gina has been excellent at supporting the Estate agent team at Life Residential and me during this transition period. Her calm and caring manner is exceptional and her approach to helping me is what all customers would want. I cannot speak highly enough of her. Graham and Andrea
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleGiovanni was the agent from Life Residential that assisted me with acquiring an apartment before I emigrated to the United Kingdom, which decrease the stress of finding a new apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Giovanni!
Dear Rushill , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Negin, Customer Relations Team
5/5
GoogleBoth Danial and Mohammed were a massive help, while Mohamed showed us our new apartment in a professional and welcoming manner Danial gave amazing support with the referencing and application process. Both were very professional and good at what they do. If your manager is seeing this, give these boys a pay raise they deserve it 🤩
Dear Mohamed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie
5/5
GoogleEveryone that I met or spoke to was so lovely and helpful, especially Daniel. He always replied to my questions quickly and enthusiastically with plenty of helpful information and he was very patient with with myself and my partner as it is our first time renting together. He is a great asset to the team and I would highly recommend Life Residential. We absolutely love our new flat!
Dear Eloise, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleI had the best experience with life residential, I was I need for something urgent, Said understood my situation instantly, helped me out so much and made the process extremely smooth!!! ⭐️⭐️⭐️⭐️⭐️
Dear Valentina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
GoogleI have used Life Residential few times before and as always, this time the process was streamlined. The purchase went very smooth. Molly was extremely helpful and played a critical role in aligning various parties involved the purchase process. She was proactively following up on various aspects with myself, brokers, solicitors and parties on the seller side. She is a real asset to the team.
Dear Amit, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with the Life Residential team. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
GoogleRight from the start I was pleasantly impressed with Life Residential’s approach to help me find my new apartment. However, it just got even better when I was introduced to Gina as my property manager. She has been everything you’d expect and more! Not only by being responsive and quick with her ability to get things done but also consistently checking in to see if everything went well. Especially with some situations (like getting myself locked inside) her assistance to help fix the lock and look for immediate solution saved me a lot of stress! To add to this, I’ve just moved to the UK, so having a person who is as reassuring and helpful as Gina I couldn’t have asked for anything more! Thanks Gina, I know my decision to go with this house and Life Residential was a good one because of you!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleIf you're looking for a letting agency in London, I highly recommend Life Residential and their letting agent, Riccardo. He took the time to understand our preferences and showed us a variety of properties that matched our criteria. Throughout the entire process, Riccardo was patient, professional, and dedicated to helping us find an apartment that we would love. Thanks to his hard work and dedication, we were able to find an amazing apartment that exceeded all of our expectations. Overall, I highly recommend Life Residential and Riccardo to anyone looking for a new home in London.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleThe team at LiFE Residential West London are very client-centric. I was in contact with Riccardo Russo, who helped me with my search for a one bedroom apartment in a very competitive London rental market. Riccardo made my experience as a prospective tenant easy, with his proactive and client focused approach. He was very responsive via WhatsApp and phone calls (which is not a given in the London rental market) and made arrangements for physical and virtual viewings on short notice. He was also really knowledgeable of the property, it’s surrounding area and of the London rental market generally. For anyone in search of a rental property, I recommend contacting LiFE Residential West London and speaking with Riccardo.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
GoogleThey are very unprofessional and slow. Haley Bellfield was our property manager and we sent emails to chase for our deposit return. She did not come back to us for 15 days which is 5 days overdue. 10 days is the guaranteed time by the deposit scheme they use. Furthermore, they tried to deduct from our deposit money for a lot of stuff that was withdrawn in the second round! You need to complain about unreasonable deductions if you use them. The team is rotten in their professionality.
We are sorry to hear there has been a delay with releasing your deposit. Kindly note, we require confirmation from the landlord before we can proceed to release the deposit however, we understand the undisputed amount has been released to you. One of our Senior Team Managers is in communication with you to provide updates and ensure a smooth release of the remaining amount. Once we have received confirmation from both parties on the proposed deductions, we have 10 days to release the deposit. Thank you for your continued patience here.
5/5
GoogleHad an excellent experience here through my conversations with Bruce Bell, who helped me navigate a particularly sketchy contract situation (someone trying to get some stuff in before the rules change in May) and I couldn’t be make pleased with the outcome. They come highly reccomended from me.
Dear Hassan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleI’ve been renting with Life Residential for a little over a month now, and so far my experience has been great! There have been a few issues with the property itself, and my property manager Gina has been very communicative and helpful in solving them as fast as they can. So far with LiFE I have absolutely no complaints. They have made the process of renting in London much easier than it otherwise could be.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleWe recently rented a flat through Life Residential and our experience has been recently smooth. The team is very prompt in resolving our queries especially Thomas who is our property manager. He helped us get onboard quickly to our new home. I highly recommend exploring properties through Life Residential.
Dear Nakul, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleDaniel was the agent from Life Residential that assisted me with acquiring an apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Daniel!
Dear Houssam, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our West London office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleDaniel was honestly great throughout the whole process of getting my first flat in London. Super easy to talk to, always quick to reply, and actually listened to what I was looking for. Felt like he genuinely wanted to help rather than just trying to close a deal. Made the whole thing way less stressful than I expected. Really appreciate his help
5/5
GoogleI’ve had a great experience with Dea, very quick and proactive to answering my enquiries and helped with my searches that suited my needs. She assured me a smooth process and was well delivered. Would happily recommend LifeResidential West London to anyone looking for a rental.
Dear Lora, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleTheir service quality is very high. They are very responsive and polite. This is my first time in the UK but my job was very easy with their support. Everything was very clear and professional in my all process. Especially I would like to thank my Letting Consultant Jack Lau, Letting Progressor Angel Sado and Property Manager Gina Ballesteros. Life Residential is highly recommended on my side. Thanks again for your support.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleI would like to thank you Daniel for your help with the apartment, me and my husband are very grateful as you guided us on every step!!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleTheir service quality is very high. They are very responsive and polite. This is my first time in the UK but my job was very easy with their support. Everything was very clear and professional in my all process. Especially I would like to thank my Letting Consultant Jack Lau, Letting Progressor Angel Sado and Property Manager Gina Ballesteros. Life Residential is highly recommended on my side. Thanks again for your support.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleI had a really good experience dealing with Darika as my lettings agent. She was always friendly, helpful, and easy to communicate with. Anytime I had a question she got back to me quickly and made the whole process feel simple and …
Dear Abarnan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Read all 4 from sellers
It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...Read all 8 from buyers
Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Read all 166 from landlords
I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control ...Read all 306 from tenants
LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.
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4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."
8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."
306 reviews from tenants, rated 4.7 out of 5 on average. For example, GC wrote: "I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control ..."
