Reeds Rains, Acomb reviews

★★★★★ 5/5

Google

I highly recommend the service from the Lettings team at Reeds Rains Acomb branch, especially the Lettings Manager, Alex. Alex has been extremely helpful throughout an issue arising during Covid lockdown. He was always only a phone call or email away.PositiveResponsiveness, Quality, Professionalism

Jane · 20 June 2022

★★★★★ 5/5

Google

We sold our house using the Acomb reeds rains branch. They were super helpful especially as we were selling our uk house whilst living abroad . They helped with all the details meaning the distance was not an issue . Great staff , friendly and Alex Johnson is a credit to the company.

Ami · 22 January 2020

★★★★★ 5/5

Google

The experienced staff at Reeds Rains, especially Angie Stancer, understood the difficulties of selling a family home of long standing from a distance, and can be relied upon to conduct successful viewings to appropriate prospective buyers. All the Acomb branch staff were extremely helpful and supportive in achieving a sale within four months.

Kathryn · 22 January 2020

★★★★★ 5/5

Google

I have had a very positive experience with Reeds Rains Acomb, as a first time landlord. Alex Simpson and Tim Hahn were very helpful and quick to respond to my queries. I would happily recommend them to any new landlords.PositiveQuality, Professionalism

Anokhee · 20 June 2022

★★★★★ 5/5

Google

Tim Hahn, has made what has been a very stressful time a smooth experience. I am very grateful

Laura · 16 December 2025

★★★★★ 5/5

Google

Emma Stewart was fantastic dealing with our mortgage application which included selling two properties and purchasing one, she was very knowledgable and efficient and found us a great product. She also went through the insurances available and set those up for us. Emma is friendly and professional and we highly recommend her.

Dawn · 22 January 2020

★★★★★ 5/5

Google

Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.PositiveResponsiveness, Quality, Professionalism, Value

Afia · 20 June 2022

★★★★★ 2/5

Google

Take Reeds Rains OWN advice and "choose a local company instead". Initially they seemed great - found me good tenants quickly and all the processes involved went smoothly. Unfortunately it all started to go wrong soon after. I paid Reeds Rains to fully manage my property for two years. In reality, I managed it for the last 15 months, because I couldn't trust them to do the job. I have previously managed my own property when I moved to a different part of the country for work, so I understand what is needed (good, honest communication, effective task management skills, treating people with respect). It's not rocket science. Unfortunately, Reeds Rains failed to deliver multiple times including: - Leaving my tenants without heating and hot water for a week in December - Failing to pass on maintenance issues to me that my tenants had flagged to them multiple times - Using my property for marketing without my consent - Assigning me the wrong tax code, despite me giving them the correct one, leading to issues for me to deal with through self-assessment - Being verbally rude to my tenants - Sending in 'technicians' who walked in, turned the boiler off at the wall and declared what the problem was (which it wasn't as they hadn't bothered to actually look at the boiler) and charging me over £100 for the 'service'. -Ignoring complaints about the above issues, and others -Shirking responsibility "That's not our responsibility, it's xyz department" (pretty much the response I got to all the above). This last one was a repeated frustration. When I went to collect my keys I told of my frustration with this lack of responsibility and as a client, paying Reeds Rains, I expect therefore to deal with Reeds Rains, not repeatedly be told "it's nothing to do with us" when something goes wrong. According to Reeds Rains, this is "just how large conglomerates work" and if I wanted "a more personal service, then perhaps I should chose a local company next time". This is ironic as one of the reasons I chose them is that they are in Acomb, as is my property. So my advice for anyone considering renting their property through Reeds Rains - take their advice and "choose a local company instead". I think you'll have a higher chance of getting a better quality of service and staff who don't hide behind sub-contractors when it comes to taking responsibility when things go wrong. Bottom line: I won't be using them again, and I will be recommending people to avoid them.

Izzy · 25 February 2023

★★★★★ 5/5

Google

I was a first time buyer several years ago and Reeds Rains were enormously helpful guiding me through the process. As a result I decided to go with them again for selling the property this year and again was impressed with the service, in particular Angie for her assistance throughout.

George · 22 January 2020

★★★★★ 5/5

Google

I have rented two properties with Reeds Rains and have always dealt with Estelle Moorhouse. She was always very helpful, knowledgeable and made the process very easy and straight  forward. I have and will continue to recommend Reeds Rains  - Fantastic customer service and a pleasure to deal with!. Natasha.

Natasha · 22 January 2020

★★★★★ 5/5

Google

Alex was very helpful and patient with all my difficulty queries when I came into the branch. Not often you come across someone you immediately trust in this industry, I didn’t feel pressured into anything unlike other places I’ve been to. Will definitely be recommending to friends and family!

Jack · 22 January 2020

★★★★★ 5/5

Google

Great service from the team at Reeds Rains and particularly Shannon Johnson who always responded in a quick and timely manner to any queries or issues I had. This was particularly helpful as I live 200 miles away from the house I was selling as part of my mothers estate. Philip

Philip · 22 January 2019

★★★★★ 5/5

Google

Emma Stewart was excellent in providing services which saw us through all aspects of obtaining a mortgage including identification of the best mortgage, making a mortgage application, securing our mortgage. This was done in an efficient and professional manner and nothing seemed too much trouble for her. Thank you so much.

Jenny · 22 January 2019

★★★★★ 5/5

Google

Alex is just a dream such a friendly handsome face when you walk through the door really puts you at ease, Alex really went that extra mile for me you couldn’t ask for a more friendly handsome polite young chap with excellent knowledge thank you your just wonderful

Mollie · 22 January 2020

★★★★★ 5/5

Google

Friendly and approachable. And they have time for you, and don't rush you in anyway

Chris · 2 December 2025

★★★★★ 5/5

Google

Excellent service from Angie and Eve at Reeds Rains Acomb. The complications of an extended chain meant our sale was far from straightforward, but we were impressed by their persistence, professionalism and good communication throughout the …

Rupert · 13 April 2025

★★★★★ 5/5

Google

Very quick in moving me in - paperwork sorted within days. Alex and Tim were also very quick in getting back to me if I had any questions! Would recommend them to anyone wanting to move in quick - lovely team!PositiveQuality, Professionalism

Marie · 20 June 2021

★★★★★ 5/5

Google

Thank you guys, especially Alex for all your help and super quick service to get us into our rental home which we viewed on a Tuesday and had the keys by Friday. Brilliant service.PositiveResponsiveness, Professionalism

Miranda · 20 June 2022

★★★★★ 5/5

Google

I have just rented a property through the Acomb branch, Jordan has been excellent, nothing was too much trouble (I’m a natural worrier so sent a lot of emails!!) he has been professional, friendly and efficient throughout the whole process. Would definitely recommend!

Lucie · 21 January 2021

★★★★★ 5/5

Google

I have been a tenant with Reeds Rains for ten years. I have had an excellent experience. Tim Hahn has always been friendly, reliable and highly professional. Any repair issues have been dealt with promptly and efficiently. Nothing was too much trouble for him

Marion · 20 December 2024

★★★★★ 5/5

Google

Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.PositiveProfessionalism

Samer · 20 June 2022

★★★★★ 5/5

Google

Recently used Reed's Rains to find a property to rent nearer our children's schools. Tim Hahn was amazing at finding us a property that ticked every item on our wish list and more! He worked tirelessly to organise the paperwork and make the process as easy as possible for us.woukdnt hesitate to recommend them.

Lucy · 25 June 2023

★★★★★ 5/5

Google

Alex and Tim from the lettings team at the Acomb Branch were amazingly helpful and made my experience seem effortless. They were professional and supportive to ensure that the tenancy was managed efficiently and effectively and within my time frame. The service they provided was to a high standard and I would definitely use them again.

Shamim · 26 April 2023

★★★★★ 5/5

Google

Our experience thanks to Rachel's efficient and helpful processing during property renting was stress- free and seamless. We were thoroughly informed and felt able to ask many questions which were always patiently and clearly dealt with. We will be recommending Acomb Reeds Rains to others .

Anne · 22 January 2019