Trusted Agent profile · Accrington
★★★★★
542 reviews across 3 platforms
Zenith House, Highlands Road, Accrington, BB5 1HF
Property Shop Sales and Lettings's office in Accrington, at Zenith House, is rated 4.3 out of 5 across 542 reviews on three platforms, including 499 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Property Shop Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Accrington.
The Trusted Agent 2026 results for Property Shop Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Accrington office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommended and a special mention to Kirsty Taylor-Brass for going above and beyond helping us accelerate completion on our property purchase in time for Christmas. Thank you!
Loving the review, and having Kirsty's "Sunday name" mentioned. Glad we have been able to help in such a timely fashion and thanks for the 5* review
5/5
GoogleJust sold my first property with Lisa at Property Shop. Clearly not all Estate Agents are the same. The service provided by Lisa was great chasing through what was a difficult and slow sale. I am not sure the sale would have happened without Lisa's perseverance. Great job, will use again.
Thanks Mark. Good to see the hard work pay off, and pleased that we could help.
5/5
TrustpilotFantastic service
Fantastic, professional and excellent communication. We sold our property within 6 weeks with 48 viewings which property shop took care of whilst we were out of the country. Lovely staff thank you to Lisa, Abbie & Lucas. Not the best experience for us as we were let down by poor service from the buyers solicitor so the sale took much longer than it should have. However property shop have been brilliant throughout the whole process. Can’t thank you enough xx Lisa & Jack x
1/5
TrustpilotThis shambles of a company
This shambles of a company (in the ‘new’ Darwen office’ could not rent out my property, I feel it was undervalued as I received much higher rent estimations from other local agents, I also think the fee’s are far too high and the staff are not the best at willing to help you! Stand offish. They will never have my business
5/5
GoogleJust sold our house through Property Shop. All of the team, in particular Sam, Brittany & Alfie were a pleasure to deal with from start to finish.
We love your review, and we really appreciate you leaving us a 5* one
5/5
GoogleBrittany is fab, always helpful and patient when we were viewing the property. Can’t thank her enough for her help in getting us this property. Hope she will come for a cuppa when we move in. Thanks Brittany, always professional and a great girl to deal with. Thank you for everything and see you soon. Pete and Alison x
5/5
GoogleI can’t praise the team at Burnley Branch enough. From the point our house was put on the market, Brittany and her team were very helpful, supportive and very professional. They provide immediate feedback about viewings and will chase people for their views which helps you when trying to sell your house. Id recommend anyone to use Property Shop.
5/5
GoogleI cannot rate this company highly enough, everyone i have spoken to has been so helpful, from Paul Sutton who valued my property to Kirsty and the team who arranged the viewings and feedback to Lisa who was an absolute god send in getting my sale complete by pushing all the solicitors involved. I would always use this company and recommend to anyone as they are on the ball.
1/5
TrustpilotDisappointed isn't the word really
Disappointed isn't the word really. I feel cheated, lied to and heart broken. Me and my husband saw a house and fell in love with it. We had to wait 2 weeks to view it as they didn't have any times available that would be suitable. We viewed. The gentleman didn't seem very interested in showing us around really but that's just the impression I got. We applied. We got bank statements together, wage slips, photo I.D and references in less than 48 hrs. They emailed me to pay a holding deposit and i rung and did so in 20 mins. It came to light about a 5 year old CCJ about a parking ticket that we had no clue about. They asked for a guarantor. We couldn't get one. They said they needed to do a house inspection. The only time we could do it was 9th March. My sons 1st birthday. We had agreed that we really wanted this house so it would just have to be that day. I made sure the house was clean and tidy as I didn't know what to expect. In the meantime we paid another £800+ to secure the house and we booked a meeting to collect keys this Thursday 12th at 3pm. I was so excited. They even rang my husband to ask if we wanted to keep any furniture. The inspection date arrived. The gentleman came in, sat on my couch and read our application back to me. He stayed 5 mins. Viewed the kitchen through the glass door and said "no pets here right?" To which I replied "nope". He didn't go upstairs. He said "we have to do visits with everyone now, the landlords like it" to which I replied "I understand". He left. I rung my husband to say that i thought it went well! 30 mins later I got a phone call. "Our inspector suspects a pet in the house, the landlord no longer wants to proceed with the application." I broke down and said I DON'T HAVE A PET HERE. what can I do to reassure the landlord. 'Nothing. He no longer wants to proceed." But why? There isn't a pet here?? "We suspect there is". Broken. Our plans shattered. I gave them my bank details to refund me. The listing was never taken down the whole time it was meant to be under application with us. There was never an update on the listing to say *under application* like most do when a potential new tenant pays £1,000+ holding deposit and 5 weeks rent. To have the house pulled from under us ruined not only my day but my day with my son on his 1st birthday. They suspect I have a pet. I don't. I suspect they took another application while ours was proceeding and someone new will be moving into our dream home over the new couple of weeks. That's what I suspect. We will be forwarding this to the property ombudsmen and I'll bet they aren't members of the NAEA so they will just do as they please. Hopefully the property ombudsmen will investigate my suspicions of taking an application while a property was under application and let me know what just happened as something isn't right here. I wish I'd have looked at your trust pilot before applying as we can't all be wrong. Your staff are rude to customers. Ruthless and commission chasing. Only out for yourselves and F anyone who gets in the way of your pay day eh. Nice one property shop Accrington. Now I know why you don't sign your emails with names, so no one knows who to direct their complaint to. With all of your negative reviews, you will probably reply with something clever and make out we are in the wrong and you're in the right on this one. Go ahead. Brush me and my husband under the carpet. See where it gets you.
5/5
GoogleGreat service from all at the property shop. Nothing was too much trouble. Fast sale and everything went smooth. Thank you
Thanks for taking the time to leave us your 5* review.
5/5
GoogleAbbie was first class in all that she done for us, and we would highly recommended Abbie**** Thank you Sale April 2023 full asking price 😊
First class and a five star review. Thanks for being specific in your review, it can really help others to make the right move with Property Shop
5/5
GoogleWe bought a house through property shop, the whole team was so helpful from beginning to end. When we came across problems during the purchase, Brittany was quick to support and provide any assistance or advice to help. They did everything they could to make it as stress free as possible. Would highly recommend. Thank you Property Shop!
5/5
GoogleFabulous service and the guys who fitted new door were extremely professional, very happy
We’re thrilled to hear you’re happy with the service and that the team who fitted your new door were professional throughout. Your satisfaction means a lot to us, and we’re always here if you need any further assistance. Enjoy your new door!
5/5
GoogleThanks to all staff at property shop. Make selling easy and straightforward. Good communication. Good marketing. always available and pleasant.
We truly appreciate you taking the time to leave us your 5* review, thank you
5/5
GoogleTom from the Maintenance team was most helpful and friendly - he gave great service! Thanks so much once again!
Thanks for this review. Others will definitely benefit from seeing your positive words. And thanks for the 5* review
5/5
GoogleLisa Duffy @ The Property Shop Accrington, has been so helpful to us, we are buying not selling and 1st time too, but any issues she's helped us straight away and gone above and beyond to help us understand, we couldn't be more great of her help, if in the future we was to sell I would definitely use them - Thankyou again for your help and support throughout this all process 😊
Lisa and the team are delighted to have been able to help, and thank you for leaving the 5* review of Property Shop. We'll be here when you need us.
5/5
GoogleI have a great experience with this estate agency. Easy and smooth sale. Team was great especially Abbie who help us with every single issue.
We are so pleased to have made things easy and smooth. Thank you for taking the time to leave your 5* review, and for giving Abbie a mention too
5/5
GoogleFirst house I have sold, Paul and Amy made this so simply I could not be happy. Any questions honestly answered and swiftly. Highly recommend these guys to anyone wishing to buy, sell or rent.
Thank you so much, we appreciate these 5* words
5/5
GoogleHighly recommend the guys at Property Shop. From the valuation to completion of my property took only 8 weeks! Fantastic communication throughout and also recommended an experienced local solicitor to deal with the conveyance. Thank you to Lisa, Tanya and Abbi for all their help.
The team really appreciates your words as we try very hard to achieve the service you expect. Glad we have been able to help along every step of the process.
5/5
GoogleExcellent service from Abbie and the team. Don't think it was the easiest transaction but they were a great help at a difficult time.
We are so pleased to have helped no matter how easy or difficult it can be, and glad that we have been able to assist at a difficult time. Thanks for the 5* review
5/5
GoogleHelpful, patient, efficient & friendly.
We're delighted to hear that you found our team helpful, patient, efficient, and friendly. Providing a smooth and supportive experience is always our priority, and feedback like yours means a great deal to us. If you need anything at all in the future, we’re always here to help.
5/5
GoogleRecently bought through the Property Shop and can't fault the service I recieved. Amy was really helpful and kept in touch with both solicitors throughout the process, giving me regular updates and answering all my queries very speedily.PositiveResponsiveness, Professionalism
We love to be able to help you buy your home, and we are delighted you felt strongly enough about us to tell others with your 5* review. Thank you
1/5
GoogleWe can't give less stars unfortunately 😂it's a joke of an agency expect nothing but the worst and only hope for the least interesting who they are having to close branches recently so abruptly; could it have anything to do with the inability to help ont he majority of matters. Be warned the are scum and are trash …
Hi Simon Cowell. Your name is not associated with any aspect of our business. Your point about us closing branches is also factually incorrect relating to our business. Could it be you have reviewed the wrong business? While describing our excellent team with such disgusting words might be the what's expected on a show like X-Factor, we do not believe it has a place in today's world. We encourage you to contact us at Property Shop to provide more specifics regarding your engagement with us - admin@propertyshopltd.com. Kind regards Property Shop
1/5
GoogleAbsolutely joke of a company, This company is a complete nightmare! They never answer the phone, their website's a joke, and the property I rented was falling apart. Avoid them like the plague
Hi Paul Goodman. Our maintenance team have responded to your voicemails and multiple online reports of your problem within 24 hours of your issue being reported. We have instructed a contractor to attend later today. All reported works have been discussed with your landlord an completed promptly when authorised over the last two and a half years of your tenancy with us. Kind regards, Property Shop
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Property Shop Sales and Lettings won Gold in The Trusted Agent 2026 awards.
