Property Shop Sales and Lettings Accrington reviews

★★★★★ 1/5

Trustpilot

TERRIBLE COMPANY AVOID AT ALL COSTS.

TERRIBLE COMPANY, AVOID THESE COWBOYS! I took on the tenancy and the house was left in a disgusting condition, dog feces within the garden, thick mould inside the kitchen cupboard, rubbish left by the previous tennant. There were several issues with the property which were highlighted to the letting agent (Plug socket disconnected from the wall with exposed wires, mould and damp throughout the house, writing kitchen, a persistent leak). The letting agent ignored all requests to complete the repairs. There was a leak in the property which was left unfixed for around 5 months. When the plumber did fix the leak I was left with a whole in the ceiling for the rest of the tenancy. The house was left cleaned in a spotless condition, far cleaner than when I took the tenancy on. Despite this the letting agents claimed they could smell dog within the property and stated they would be taking £300 from my deposit despite no dogs being within the address. The house was back advertised for rent the same week. The £300 claim made is for cleaning the smell of dog from a wooden floor. I raised the concerns of the smell upon moving in and have video and photographic evidence of the condition both at the start and and of the tenancy, despite this they still attempt to take your money. I am confident this will have been the same for the previous tennant who left the house in a disgusting condition, despite this they failed to clean the house. My concerns are currently with the local MP and housing director for the area. Absolute con artists! The staff are incredibly rude and unprofessional. I dealt with Sarah from the maintenance team, again incredibly unprofessional and rude. The maintaince team have no interest in maintaining the property during the tennancy and then seek to take your money when you move out. I was shocked at their attempts to take my deposit however after reading other reviews this appears to be a common approach. Avoid at all costs.

Samuel · 23 May 2026

★★★★★ 5/5

Google

Just sold through property shop and they were great all the way from the initial quote to completion. They came and took the pictures on Thursday and my house was sold by Tuesday. We had an issue toward exchange of contracts due an unresponsive solicitor and Tom went above and beyond for me to get this resolved. We moved on the day we wanted and all went well. We want to thanks Tom for all his hard work and for always taking my calls.

Rebecca · 24 June 2024

★★★★★ 1/5

Google

Review of Property Shop, Accrington Branch My experience with Property Shop Accrington has been deeply disappointing and unprofessional, particularly in dealings with Claire Whittaker. In March, they misplaced records of a prior property inspection. Then, without any courtesy or professionalism, I received a Messenger message from Claire on behalf of the agency that read: "Property Inspection; Booked for 14/08/25. Please confirm if you will be home or if we can enter with our key. Thank you, Property Shop." This is not a respectful or appropriate way to communicate with a long-standing tenant. I responded to explain that I was unavailable due to pre-planned holiday and family commitments, and I suggested a date in early September instead. Rather than working with me to find a reasonable solution, Claire proceeded to personally call and threaten to contact my landlord over my valid refusal of access, a move I found not only coercive but completely out of line. I filed a formal complaint with Lorraine at Accrington and Alfie at the Barnoldswick branch. I was told the matter would be looked into. Unsurprisingly, I received no response. Then today, July 29th, I received yet another message from Claire, this time stating: "New available inspection slot: 06/08/25 AM, Please confirm if you can be home." I replied with the same message I’d already sent, reiterating that August is not suitable and requesting a September date. I also phoned the Accrington office to clarify things and was met with yelling and aggressive behavior from Claire herself, completely unprofessional and unacceptable conduct from someone in a customer-facing role. Following this call, she took it upon herself to contact my landlord and claim I was denying access, which I believe was a misrepresentation of the situation. I later received an email implying the landlord was insisting on an August date, no doubt due to Claire’s pressure, not his own preference. I’ve since contacted him directly and am awaiting a response. After nearly three years as a reliable and responsible tenant, I find this treatment disgraceful. Fortunately, I am in a position to give notice and leave, but I am extremely concerned for more vulnerable tenants who may not feel empowered to push back against this kind of coercion and power-tripping behavior. To top it off, there is zero accountability within the Property Shop team, and no follow-through on complaints. Staff seem more interested in enforcing their own agendas than in treating tenants with respect or dignity. Avoid this agency if you value professionalism, courtesy, or basic human decency. Dear Claire, This is a review, and that is precisely what it is intended to be. I'm glad to hear you take inspections seriously, as do I, and I have demonstrated this time and time again. However, I dispute your claim that you attempted to work collaboratively with your tenants. You flat-out refused to accommodate an early September inspection. It was in fact you, not the landlord, who insisted on an August date. I have since spoken directly with the landlord, who found your behaviour amusing and confirmed that a September inspection would have been perfectly acceptable. Your conduct was far from professional, as reflected in your consistently low ratings, 2 out of 5, largely from tenants. The behaviours described in the reviews are accurate. Why else would I raise concerns about eviction unless I was being pressured into something I could not, in good conscience, accept? Rather than replying defensively to negative reviews, I would suggest you pursue the training necessary for a client-facing role and focus on addressing the serious behavioural concerns raised. If it were my business, I would be deeply ashamed. After reviewing your record on Companies House, I can't help but wonder if the multiple name changes and shifts in directorship might be related.

Cassandra · 5 August 2025

★★★★★ 1/5

Trustpilot

Review of Property Shop, Accrington BranchMy experience with Property Shop…

My experience with Property Shop Accrington has been deeply disappointing and unprofessional, particularly in dealings with Claire Whittaker. In March, they misplaced records of a prior property inspection. Then, without any courtesy or professionalism, I received a Messenger message from Claire on behalf of the agency that read: "Property Inspection; Booked for 14/08/25. Please confirm if you will be home or if we can enter with our key. Thank you, Property Shop." This is not a respectful or appropriate way to communicate with a long-standing tenant. I responded to explain that I was unavailable due to pre-planned holiday and family commitments, and I suggested a date in early September instead. Rather than working with me to find a reasonable solution, Claire proceeded to personally call and threaten to contact my landlord over my valid refusal of access, a move I found not only coercive but completely out of line. I filed a formal complaint with Lorraine at Accrington and Alfie at the Barnoldswick branch. I was told the matter would be looked into. Unsurprisingly, I received no response. Then today, July 29th, I received yet another message from Claire, this time stating: "New available inspection slot: 06/08/25 AM, Please confirm if you can be home." I replied with the same message I’d already sent, reiterating that August is not suitable and requesting a September date. I also phoned the Accrington office to clarify things and was met with yelling and aggressive behavior from Claire herself, completely unprofessional and unacceptable conduct from someone in a customer-facing role. Following this call, she took it upon herself to contact my landlord and claim I was denying access, which I believe was a misrepresentation of the situation. I later received an email implying the landlord was insisting on an August date, no doubt due to Claire’s pressure, not his own preference. I’ve since contacted him directly and am awaiting a response. After nearly three years as a reliable and responsible tenant, I find this treatment disgraceful. Fortunately, I am in a position to give notice and leave, but I am extremely concerned for more vulnerable tenants who may not feel empowered to push back against this kind of coercion and power-tripping behavior. To top it off, there is zero accountability within the Property Shop team, and no follow-through on complaints. Staff seem more interested in enforcing their own agendas than in treating tenants with respect or dignity. Avoid this agency if you value professionalism, courtesy, or basic human decency.

Cassandra · 29 July 2025

★★★★★ 5/5

Google

We are happiest family in the world :) yesterday collect keys from our new home which was purchased with amazing Property Shop!!!! It was really stressful time for us but with massive support of whole team we made it 🙌 we dont know how to thanks Tom Moss which was with us all the time helping on every step. We highly recommend Property Shop and specifically Tom!!!

Daniel · 4 November 2024

★★★★★ 1/5

Trustpilot

Absolute vile company

Absolute vile company. Can’t say much for sally Harrison but the fact they have gone into partnership with property shop they can’t be much better. Theres a reason property shop have their reviews turned off. Staff are incompetent and have no customer service skills. All patronising and will do everything to avoid repairs and if they do repairs this is done as cheaply as possible. They forge paperwork and also ignore you when asking questions and then proceed to lie about this. They also agree a move out date and then think it’s okay to charge you for the remainder of the month (when you have moved out) when you have it in black and white the agreement. Nothing but a scam of a company who only wants one thing, MONEY. I’d rather live on the streets than in a property managed by them.

Bethany · 20 July 2026

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience. My daughter reported a faulty front door at the property in Darwen when she moved in last November 2024. There was an inch gap at the top of the door. Not safe and it left the property vulnerable to the freezing weather. The heating also wasn’t working and the toilet flush broke on the first day. She reported all of this to the agent but was left without heating for over two weeks. Once repaired it was not worth turning on as the radiators did not work effectively. She is unable to access her gas and electricity meters as they’re in the downstairs tenants property and he refuses to allow access. This was not mentioned in the contract. A few weeks ago the front door lock was superglued, and she was unable to access the property. Understandably very distressing for her. She reported the criminal damage to the agent and they arranged for the lock to be changed. She has now been charged nearly £200 for criminal damage caused by others ie changing the lock. Unbelievable and inexcusable. DO NOT use these agents. One star rating is too generous given the substandard property and appalling lack of care or management by the Property Shop agents.

M · 15 May 2025

★★★★★ 5/5

Google

Thank you Paul & Team for an excellent service during the selling of my house. And couldn't agree more with your strategy of pricing correctly rather than overpricing and reducing later. And a special and massive thank you to Chloe who was dealing with the sale. An absolute star, always answered my phone calls (even when I was getting a little stressed) and has such a polite and professional phone manner. Chloe, you are a credit to the Property Shop. All in all thank you Property Shop for offering a very personal, friendly and supportive service!

Sajid · 19 October 2023

★★★★★ 5/5

Google

Myself and my girlfriend purchased our first home through Property Shop and are so so so so so so thankful/grateful for how we was treated throughout the process and how they made the entirety of it so enjoyable/easy for us. I had the pleasure of dealing with both Shelley and Chloe who was extremely professional, always at hand, was always there with very fast responses, assured us every single step of the way and by keeping us constantly updated. I’d like to say an extra big thank you to Shelley who I dealt with the most with in the process and who would always go out her way to email us at all hours (including 11pm!!) to assure us and sort any problems or queries for us. It was nice to feel like we was treated as friends/friendly rather than just another customer and that’s what I loved most about this experience. We can’t wait to start our new chapter in our new home and I will not hesitate to use Property Shop in the future if need be. I would definitely recommend Property Shop to anyone and I would again just like to say how thankful we both are!. THANK YOU

Corey · 19 September 2023

★★★★★ 5/5

Google

Massive thank you to Shelley & team at property shop for going above and beyond and helping me, restoring my faith in humanity. Turning a difficult time into a much more positive one. I have now moved into my new home & looking forward to a fresh new start. Thanks Shelley. Means so much :) xXx

Katie · 28 October 2024

★★★★★ 5/5

Google

I purchased a property through property shop, Abbie Wake dealt with so much for myself and the seller and everything went through great, due to the excellent service I received when purchasing I decided to use property shop when I wanted to sell the property, again Abbie and the team were amazing, they went above and beyond what was required. In the final stages of the sale I was unable to get to the property, but Abbie made sure everything was in place ready for completion. Abbie thank you and all at property shop. Libby

Libby · 16 June 2023

★★★★★ 5/5

Google

Having recently sold a house through Property Shop I wanted to thank the team for dealing with the sale with professionalism, courtesy and processing the sale in a quick timeframe. Our valuation was carried out by Shelley Mason who's expert advice was clearly on the mark. Our property was listed for sale and Kirsty Taylor became our primary point of contact. Viewings were managed on our behalf and within 2 weeks we had received and accepted an offer. Kirsty kept us informed throughout the process and then chased up proof of funds, acted as liaison between us and our buyers and respective solicitors. Thanks to all at PropertyShop and to Kirsty for a fantastic service.

Chris · 16 June 2023

★★★★★ 5/5

Google

Property Shop and particularly Kirsty Taylor-Brass are superb. We invited PS to value our house along with others. PS gave us great advice, valuation and all service very prompt. Initial intention was to use PS for an easymove service on a new build but we pulled out early and stuck with PS for a private sale. Kirsty arranged a few viewings and the very first of them made a good offer which we accepted. We were all set to move December 2022, but a buyer at other end of the chain pulled out at the 11th hour. Resulting in that property needing to be re-sold. Kirsty took strong control, regularly pushing other agents and solicitors in the chain, and going above and beyond for us by a long way to finally complete our move at the beginning of May 2023. If you need an estate agent and are reading this, give them a call.

Chris · 16 June 2023

★★★★★ 5/5

Google

First Class Customer Service! We contacted three local estate agents, The Property Shop being one of those agents, with regards to selling our property. After meeting all three, it was clear The Property Shop could provide a more professional and personalised service which was right for us. From initial contact through to marketing our property through The Property Shop we were delighted with the service. The team were very attentive, consistently professional and responded to any questions in a timely manner. The marketing pack produced for our property was exceptional. Viewings of our property were agreed and arranged at times to suit both parties. We had numerous viewings within days and secured a sale of our property subject to contract within a week. From sale STC to completion Abbie and her team provided a consistent, high-quality service, they keep us informed and supported us through the small hurdles we encountered along the way. Having recently completed on our sale, we are delighted with the service and outcome and would highly recommend The Property Shop. Thank you.

Donna · 16 June 2023

★★★★★ 5/5

Google

Our property had been listed and sold twice with another Estate Agents but had fallen through on two occasions due to the poor service on the progression side. After we took the decision to switch to Property Shop we were blown away by the level of service Property Shope provided. Abbie handled our sale from start to finish and was absolutely fantastic. Abbie provded honest advice on the sale and she made sure that we were kept updated at every step of the way. Abbie went above and beyond by keeping our onward purchase updated and chasing up solicitors to make sure the legal work was progressing. Thanks again to Abbie and the team for their help which made the process much less stressful. Would have no hesitation in recommending Property Shop to anyone looking to sell their home.

Josh · 16 June 2023

★★★★★ 5/5

Google

Although the selling process of my house was very protracted -almost 12 months to the day, the property shop team worked tirelessly throughoit a really complex project. I would like to offer my heartfelt thanks to Abbie Wake who worked incredibly hard and had to endure abject ignorance, dismissive treatment and negligence from the estate agents and solicitors down the chain. Eventually correctly advising to sever the chain and start again. Thank you Abbie for your patience with my pressing and professionalism at all times

John · 16 June 2023

★★★★★ 5/5

Google

Outstanding - there's no other word to describe the service I received from The Property Shop. Specifically Jason and Brittany. Both are a credit to the team! Jason gave me pointers on how to bring my property up to a tenantable state and expertly advised me on the market and the achievable rent figures. He was on hand whenever I needed him and was prompt, clear and concise in his communication. Brittany was also brilliant on the lettings side of things. She kept me updated and handled all of my questions professionally. Between the two, they managed to get a more than suitable tenant on board and in the property in the space of one month. I would highly recommend them to all landlords looking for a managing agent. Great service!

Rohail · 16 June 2023

★★★★★ 5/5

Google

A big thank you to Kirsty Taylor-Brass who handled the sale of my late mothers house in a very friendly and efficient manner. Her communication was excellent. She kept me advised of developments every step of the way and never did anything without consulting me first. She listened to my requests and never challenged me. I can highly recommend Kirsty and would have no hesitation in using Kirsty again for the sale or purchase of a property.

Gary · 16 June 2023

★★★★★ 5/5

Google

Top quality service once again. Can't fault Britney and the team at the Property Shop in Burnley. Brittany has been fantastic sorting the transfer of my house from a dwelling to a rental quickly. Brittany and the team got the rental I wanted, sorted all the admin, regs etc. Can't thank them enough. We hope to have the renter in the property next week. Thanks for all your help at this difficult time Property Shop. It's appreciated.

Daniel · 16 June 2023

★★★★★ 5/5

Google

A brilliant experience using Property Shop to handle the sale of my father-in- law's house. Shelley was excellent in valuing the property and gave us realistic expectations showing her expertise in the property market. Kirsty was our regular contact with Property Shop. We highly recommend her. She communicated regularly with us without prompting, and handled any of our queries quickly too. What a team! Thank you for making a difficult situation so much easier to handle.

Lou · 16 June 2023

★★★★★ 5/5

Google

Brought a property through these. What wonderful service especially Kirsty. Tremendous help to us and helped who's getting the property as quickly as possible. I actually rented a property through these some years ago and a tremendous service then. So I was really pleased when myself and my partner found the perfect property for ourselves with this estate agent. I would highly recommend them. Thank you everyone, especially Kirsty. 🙂

Paul · 16 June 2023

★★★★★ 5/5

Google

Just sold our house with the Property Shop and I can't recommend them highly enough. From putting the house up for sale to completing the whole process was made easier by the professionalism and efficiency of the whole team. Thank you Bethany for the help and advice with selling the house and thank you Natalie for guiding us through the sale.

Lee · 6 June 2025

★★★★★ 5/5

Google

I was involved in a purchase which commenced in August 2021 and only just completed yesterday. Quite often the estate agent tend to favour the vendor, however I cannot thank Lisa Duffy of Propert Shop enough. She endured the rollercoaster ride with us and ensured we kept on track and kept the sale alive through sheer insistence to not let it fall through. Lisa showed compassion for what issues I was having with delayed searches and incompetent solicitors and held the sale together when many would not. I have experience of all the estate agents in the area so I know! Lisa took ownership of the transaction and even responded to emails and sent chasers when on annual leave! If you are going to sell or buy a house I cannot reccomend Lisa highly enough! Thank you Lisa x

Joseph · 16 June 2022

★★★★★ 5/5

Google

The Property Shop really have been professional, understanding and great communicators from day 1. In particular Amy updated us every step of the way and was able to listen to any concerns we had and was re assuring. I would like to give a special mention to Shelly the sales manager, who has been our rock throughout this process she went out of her way taking calls out of working hours and was with us every step of the way. Thank you Property ShopPositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 16 June 2022