Property Shop Sales and Lettings Accrington reviews

★★★★★ 5/5

Google

Just want to say a massive thank you to all at Property Shop for the speedy sale of my property. Your service has been amazing, 3 months from putting it on the market to completion. You kept me up to date and informed all the way along and answered my many questions in a friendly informative way. Thank you so much. Wendy Ashton 🙂PositiveResponsiveness, Quality, Professionalism, Value

Wendy · 16 June 2021

★★★★★ 5/5

Google

Working with Claire at PropertyShop has been a pleasure. After major maintenance work at our property Claire has helped us to navigate the repairs whilst liaising closely with the council to ensure suitable resolution for all parties. We appreciate all the help in this matter.

Adam · 16 October 2025

★★★★★ 5/5

Google

Amazing service for many years with Property Shop. The lettings team have been amazing over the years. When i came to sell the property the sales team where brilliant! Cant fault their service. Special mention to Kirsty and Lisa for handling the sale of my property. Thank you so much!

Sonia · 16 June 2023

★★★★★ 5/5

Google

Brittany, alongside all the other staff at The Property Shop in Accrington were hugely helpful and diligent in all aspects of the services they offered. They were professional as well as approachable and were always willing to offer advice when needed. Thanks to all the Team.

Karen · 19 September 2023

★★★★★ 5/5

Google

A very professional and very responsive company. I really felt as though they were acting in my best interests throughout the sale of my property (unlike other estate agents I have used previously, who favoured the buyers). The whole team are super but a special shout out to Brittany for being so proactive. Thank you Property Shop!PositiveResponsiveness, Professionalism

Kris · 24 August 2022

★★★★★ 5/5

Google

It's a 5* review, I cannot thank Abbie, Chloe and the team for all their help and support. The property sold (STC) within one week and completion was swift. The ladies responded to any queries expeditiously and to any concerns we had. I could not recommend then more.

Angela · 21 July 2023

★★★★★ 5/5

Google

Property shop dealt with the sale of my property and although things didn’t run smoothly with the buyers buyer pulling out , Abbie had behind the scenes sourced a buyer , which in return prevented delays , Thankyou , would not hesitate to recommend Abbie and The Property Shop

Kate · 16 June 2023

★★★★★ 5/5

Google

Everybody who is selling their house or buying, please use this 7 star service from Brittany and Alfie, at the property shop Burnley, Brittany kept us up to date most days, which made us worry less, Alfie was also a star showing us around various properties with excellent in-sites about the areas, they are both a dream team to have working in this industry, and their bosses need to be proud of them. 1 million percent will use this business again, well done.

Darran · 16 June 2023

★★★★★ 5/5

Google

Abbie Wake made the recent purchase of a property a stress free experience. Nothing was too much trouble and she was always happy to help. Would recommend using the Property Shop. All the staff were great and easy to talk to. Thanks so much to all of you.

Yasmeen · 16 June 2023

★★★★★ 5/5

Google

It was my first time using The Property Shop as I have always used other estate agents in Burnley. Paul came to value my property and I was happy to proceed based on the level of service he promised to deliver, moving house can be stressful so I had high expectations from the initial meeting with Paul. We had purchased our property so i was up against time with my property as I wanted to move as soon as possible. Alfie was my main point of contact, his level of communication with other parties in the chain and the way dealt with the process were absolutely first class, he always made me a priority and he always called me back within 30 mins as soon as he had any updates. When the initial viewings took place we had a large number of viewings and offers had came in on the property, he always give me 5* advise and always gave me as much information about the potential buyers. I will definitely use Alfie again for any properties in the future.

Dominic · 16 June 2023

★★★★★ 5/5

Google

The Property Shop is helpful ,friendly, professional and informative. Brittany was excellent, really went out of her way to help me sell my house quickly. She was always cheerful and happy to answer any questions I had and always called back with the most up-to-date information. Alfie was brilliant too and nothing was too much trouble. I must have driven them nuts by ringing often and asking loads of questions. Really impressed and will definitely recommend The Property Shop to anyone looking for a competent & reliable estate agent.

Cath · 16 June 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs, especially if you are a Woman!!!

Applied for a rental property on Preston. Were firstly late to the viewing and had no relevent information, but did say through both the viewing and the Darwen property stating that it was ready to move in. Payed the holding deposit after a wait of a week, following this were informed that they did not have the required certificates for the move in. This took them 2 weeks to process in which me and my partner were homeless. A move in date was finally agreed for Wednesday the 20th of August, and we were to collect the keys at 12pm, this is after days and weeks of pushing for a move in date and false promises from Tom at there Darwen offices. Wednesday comes and we are pushed back due to them doing the inventory before the property was cleaned and are told that instead of 12 it would be just after and we would be contacted. This did not happen and instead when we called the agent, Tom, was incredibly rude to my partner when we where asking about needing to move ina s we were both working the night, Tom alos made my partner cry with his disgusting cowardly misogynistic attitude. We sent an email outlining that given our tenancy had started we wanted our keys. We were then told to drive to Darwen from Preston pick up our keys as they had finally worked out how to communicate with there customers. Oce we get there they sent Ans email pulling out the deal. To wait 3 weeks stringing along working people who just want a roof over their head is bad enough, but to then make them drive to Darwen and then pull out the deal at the last minute cause working people finally stood up for themselves is not only cowardly it is parasitic, especially during a cost of living crisis. Avoid this agency at all costs, I have dealt with plenty and they are all well organised and clear, this is the worst ran agency I have ever come across, and Tom clearly has a problem with communication and Women. Please for your own mental health and time Avoid the Property Shop.

Finn · 20 August 2025

★★★★★ 5/5

Google

We had a fantastic experience with The Property Shop. Communication was excellent throughout and the services provided throughout the whole process were efficient and effective, from putting in the offer to coordinating the move. I can see that this estate agent has excellent relationships with their clients and related businesses. Thank you for securing us our dream home!

Maria · 12 April 2025

★★★★★ 1/5

Yell

Property Shop Accrington - Avoid this agency if you value professionalism, courtesy, or basic human

I received a message from Claire Whittaker: "Property Inspection; Booked for 14/08/25. Confirm if you will be home or if we can enter with our key." I explained that I was unavailable due to pre-planned holiday and family commitments, and suggested a date in early September. Rather than working with me to find a solution, Claire proceeded to call and threaten to contact my landlord over my valid refusal of access. Today, July 29th, I received yet another message from Claire, this time stating: "New available inspection slot: 06/08/25 AM, Please confirm if you can be home." I replied with the same message I’d already sent. I also phoned the Accrington office to clarify things and was met with yelling and aggressive behaviour from Claire herself, completely unprofessional conduct from someone in a customer-facing role. She contacted my landlord and claimed I was denying access, which was a misrepresentation of the situation. I find this coercive and power-tripping behaviour unacceptable.

CassandraC-19 · 29 July 2025

★★★★★ 5/5

Google

Prompt and extremely helpful I can say that professional help I received from the owner Lee is without a dought the best service I could and will recommend this company That handle my house purchase Thankyou to the staff yours sincerely Mrs R Woolley

Rita · 21 July 2023

★★★★★ 1/5

Google

Bought a house through property shop 5 years ago , just seen on news today how estate agents favour buyers who use the estate agents solicitor, it’s perverting the market place according to the money saving expert Martin Lewis , we were specifically told to use their solicitor who was an absolute nightmare to deal with , otherwise we wouldn’t be able to continue with purchase , this practice is now newsworthy and is being investigated, so hopefully agents who use this bullying tactic will be shut down and incur financial penalties, hopefully to gain some justice for the people who have been ripped off , I guarantee I’m not alone ,in response to your reply,, yes you did tell us to use your preferred solicitor, I’m not in the habit of making up stories , deny all you like , I guarantee others had similar experiences.

Latchi · 19 July 2025

★★★★★ 1/5

Trustpilot

Awful

Awful This company clearly can sell houses but this comes at the expense of people who want to rent who they look at as just trash Cooker when moved in didnt work and was given 1 from a neighbour. The flat was damp the carpets hadnt been cleaned properly vents fitted wrong way round. They have the water stop tap and the fuse box next to each other under the sink but was told its legal. When i come to move out we were told the living room needed repainting and i had to have the carpets cleaned all the way through. We understand the room needed painting but they wanted £410 for 1 room to be painted my bond money was £400 and they had already applied to the DPS for that and now ive been told they have replaced all the carpets. I dont think whatever id of done i wouldnt of got my bond money back.

Loopyloo · 14 July 2025

★★★★★ 5/5

Google

Totally recommend Property Shop and the team, especially Lisa and Kirsty who were instrumental in bringing a very painful sale (due to buyers, not the agents!) to a close after many months. By far and away the best estate agent I’ve ever dealt with.

Tom · 16 June 2023

★★★★★ 5/5

Google

I have just completed on a house bought through Property Shop. Communication was very good and they always returned my calls. They kept me up to date on the process and chased things up for me when needed.

Deborah · 16 October 2025

★★★★★ 5/5

Google

Absolutely flawless from start to finish. Was initially helped by Alfie and Britney who were great and keep you informed every step of the way. Was thinking of saving very little if any by selling ourselves through other websites. Glad I didn't. I know the market is flying at the moment but had loads of viewings and sold very fast. The price is very competitive but the service is even better. Thanks a lot guys!

Daley · 16 June 2023

★★★★★ 5/5

Google

A very big thank you to Lisa Duffy at property Shop and the entire sales team for helping me sell my house in Accrington recently. Lisa was very proactive, efficient and always helpful. Wonderful service. I would definitely recommend property Shop to homeowners.

NADINE · 16 June 2023

★★★★★ 5/5

Google

Well after 8 months and a few set backs all the girls at property shop deserve a medal at long last our property we sold at Burnley road Blackburn went through we had a few let downs but we got there in the end and property shop was very helpful would highly recommend

Susan · 16 June 2022

★★★★★ 5/5

Google

My wife and I sold our house through Property Shop. This was concluded just before Christmas. The service we received from Kirsty Taylor was excellent and she did her best throughout the sale process despite some challenges. We fully recommend Property Shop

Shaun · 16 June 2023

★★★★★ 5/5

Google

Property shop efficiently managed the letting of my property - thanks to Lauren Devine for prompt responses and then the recent sale. Abbie Wake in the sales team was very professional, efficient and pushed the process along. Thanks to all staff concerned.

Martin · 16 June 2023