5/5
GoogleBrilliant estate agents very diligent.... sold my property same day very good rate Brittany is the best in the business for getting things done.. 5 star very happy
Trusted Agent profile · Accrington
Property Shop Sales and Lettings Accrington reviews
★★★★★
542 reviews across 3 platforms
Zenith House, Highlands Road, Accrington, BB5 1HF
Property Shop Sales and Lettings's office in Accrington, at Zenith House, is rated 4.3 out of 5 across 542 reviews on three platforms, including 499 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Property Shop Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Accrington office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI wrote this complaint email in August…no response
I wrote this complaint email in August to the company's CEO and founder. I did not receive a response which I think says everything about The Property Shop's contempt for potential buyers. Dear Steve, I am sorry to write to you with a complaint about one of your team. I have not made a complaint before, so I apologise if this email is not the correct approach but I felt it was only right that I inform you of how I was treated by a member of The Property Shop sales team this weekend. I had an appointment to view [removed] on Saturday. I believe the person I was due to meet was Michael. Like many buyers I had booked several viewings for Saturday and had planned my day meticulously to allow travel time and to ensure I was punctual for every appointment. This was the case for the viewing with Property Shop, and I arrived at the property 10 mins early. When I was waiting outside the property, I answered a call from one of your team (again I believe Michael) at around 1:50pm and I confirmed to him that I was at the property. He said ok I’ll set off now. I then waited at the property, sitting on a wall with my mother who is in her 70s, until 2:15, at which time I realised I had to set off for my next viewing, so as to be on time, as I allow 15 minutes for a first viewing as this seems to be what agents expect. When I was called at 2:16pm by a member of your team (again I believe this was Michael), he informed me he was at the property. I politely (and with an apologetic tone) explained that I hadn’t been able to wait any longer and was walking to my next appointment. (I hadn’t been able to call to tell him this as I didn’t have his direct number, only the office number). Your colleague did not apologise for being late, in fact he made a huffing sound and said in a very rude tone “well that’s unfortunate because I have travelled all the way out here for you to view it”. At this point, I replied “Hang on a moment, you are the person who is late” and he spoke over me to say “I have been trying to confirm with you that you would be there for the last hour.” I then explained that I had been in back to back viewings for the last two hours and had not looked at my phone, and I tried to also explain that no one from property shop (or indeed any other agent) had ever informed me that I had to confirm the appointment on the day so I had no idea that he would be expecting me to be in touch. He then spoke over me and said, “I am ending this conversation" and hung up on me. I believe that I was treated badly by this member of your team (who I believe was called Michael) and so I wanted to let inform you of how I was treated. I would be very happy to speak to you over the phone if this is helpful. I did try calling this morning but am on a train and was cut off so I thought email would be the best route. Many thanks, and I am sorry that I am contacting you under negative circumstances. Rhiannon
5/5
GoogleHave been with the Property Shop for 3 years. I have been very impressed with the help, advice and professionalism from everyone who I have dealt with. Renting my own home out was a bit of a daunting prospect at first, but I have been really pleased with how things have gone. Would highly recommend.
Agent replied · 15 June 2024
Thanks for your positive comments.
5/5
GoogleWe used Property Shop for the sale of our property, and I cannot thank them enough for their hard work, understanding, professionalism and friendliness throughout. I always got a response from any email, and could always speak to someone on the phone. I would recommend completely.PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
We are glad to have been able to help, and good to know our communication is up to scratch. Thanks for the 5* review
5/5
GoogleGreat experience with Kirsty from property shop during a rather protracted sale. She and the property shop were very professional and helped me at every stage. Would recommend them to anyone
Agent replied · 15 June 2024
Thanks for your 5* review, and so pleased that we have been able to support you through your sale, no matter how long you needed us for
5/5
GoogleI must say that I was very impressed with the Property Shop and how they where second to none in getting my house up for sale and the pictures up on the internet within days. Got my first viewing the next day !!! All staff was great, well done big thumbs up from me.
Agent replied · 15 June 2024
Thanks Sean, it's good to know the hard work is paying off for our clients. We'll let the team know they are on the right track.
5/5
GoogleMy brother has rented a house from Property Shop and I am just in the process of selling mine. Both the rental and the sale has been handled very professionally and staff are all extremely polite and efficient, Lisa in sales has been especially helpful, I would recommend both rental and sales to anyone
Agent replied · 15 June 2024
This is what we aim for and it's good to know we are hitting our targets. Thanks Catherine.
5/5
GoogleFrom Kirsty to Shelly to all the staff I found the PS gave a First class professional service way ahead of the competition They did exactly what they said they would, promptly and efficiently I wouldn't hesitate to use them again
Agent replied · 15 June 2024
Thanks for letting us know that we have not only reached the high standards we set ourselves but exceeded them. We really appreciate your 5* review
5/5
GoogleAs a current tenant for over 8 months, I could not fault the service levels. Their responses are always friendly, quick and satisfactory and I have never had any issues with the few maintenance enquiries I have raised. I would definitely recommend anyone looking to rent a property to try and do so through them.
Agent replied · 15 June 2024
We appreciate all comments, but especially 5 star ones. Good to know we are a positive experience for our tenants.
5/5
GoogleVery professional business offering a first class service, the marketing is excellent and keep you constantly updated, I would recommend this company, if you are thinking of selling your property
Agent replied · 15 June 2024
So glad we could help, and hit the mark we are aiming for as a business. Thank you for letting us and others know with your 5* review
5/5
GoogleI sold my house through Property Shop, Lisa who works there was exstreamly helpful and answered any questions I had. I would highly recommend them to anyone selling,buying or renting a property. Very professional and always kept me up to date with any developments. Thank you to all the team who worked there.
Agent replied · 15 June 2024
We're just glad that we could help...but we enjoyed reading your kind words too.
5/5
GoogleWe have had a lot of stress with not getting answers from our solicitors(watson/ramsbottom) with our sale. Property shop have over the last couple weeks been absolute stars with chasing up solicitors and getting the answers we needed. Highly recommended.
Agent replied · 15 June 2024
Thank you for your review and the 5 stars, we really appreciate you taking the time to do this
1/5
TrustpilotSTOP - do not use!
It’s telling they there are so many bad reviews on this company. The owner is so bullish and aggressive, and has no care for following processes or treating people fairly. The worse company I have ever had the displeasure of coming across. Didn’t have a clue what they were doing. An awful experience. As a landlord do not trust what the owner says - he is the epitome of why people don’t trust estate agents. Avoid if you can.
5/5
GoogleExcellant service from day one we would be more than happy to recommend the Propertyshop too anyone thinking of putting their property on the market; the staff kept in touch with us at every stage of the process; it does so make all the differance . Regards Charles& Sheila poulter.
Agent replied · 15 June 2024
To know that we are making that difference is very encouraging and we appreciate your taking the time to leave your review. We will of course let the team know your comments.
5/5
GoogleFantastic service by a friendly and efficient staff, we were contacted every week to let us know how the sale of our property was progressing. Basically it is exactly what you would want from an estate agent. Highly recommended.
Agent replied · 15 June 2024
Glad to know we are providing a 5* service as we always aim to do. Thanks for taking the time to let others know too.
4/5
TrustpilotA studio from a great agency
I rented a studio from the property shop by the sea. Thomas Jeeves at The Property Shop has been very understanding and helpful throghout my tenancy with this agency. He arranged a viewing for me and I secured the flat straight away. He then informed me of the next steps and helped me with the referencing process. I once accidentally contacted him out of hours, but he still helped with my problem and advised me on who to contact! All in all the property shop has been a professional and helpful agency. We had one misunderstanding, but it doesn't end the world. They cleaned the flat before I moved in, helped me get my keys out of office hours and fire alarm tests etc are done. Communication worked well and professionally even during the pandemic. In my experience they reply to calls quickly and reply to emails promptly. They have been a good, respectable property agent where some other agencies lack in Brighton. Thank you!
1/5
GoogleProperty to rent price 550 £. Combine income 43k. They need a guarantor.
Agent replied · 15 June 2024
Hi Romans Seredjuks. Thank you for leaving a review, and for correctly identifying that our robust referencing procedure requires both parties to pass affordability checks. This process means that not only are our landlords protected but it also protects you. If the unthinkable happens and one of you loses your income we have not allowed you to be in a position that could be financial difficult for you. We have found that the majority of our potential tenants are more than happy to add a guarantor especially if they feel in a positive position about their income and would therefore have no need to rely on a guarantor. We are sorry that you are not able to proceed with us at this time, but we do wish you well in your house hunt. If on the other hand you can provide a guarantor then please do get back in touch and we will do all we can to help you. Kind regards Property Shop
5/5
GoogleBrilliant letting agents, me and my partner found our first home through them and everything was made a breeze by these guys.
Agent replied · 15 June 2024
Thanks so much for taking the time to tell others of your experience as a tenant. We are delighted to have helped. Thanks for making it a 5* review too
5/5
GoogleVery easy to communicate with Provided all the information I needed to buy the house Would work with the Property Shop again
Agent replied · 15 June 2024
We really appreciate you taking the time to leave your 5* review. We look forward to helping you again whenever you need us
5/5
Trustpilot5 ☆ plus
I can not fault the property shop lettings they are professional and thorough through and through. They offer an excellent, great value service. As a landlord it is imperative we get the right tenants in our property and even if this means the checks take a little longer it is worth the wait to ensure all parties are an appropriate fit. The ongoing property and safety checks throughout the length of the tenancy offer you peace of mind. I recently recommended The Property shop to my friend and they sold her house in 2 days. She is elderly and shielding. The safety measures The Property Shop had been put in place due to the current Pandemic meant she was able to continue with her plans to move. The 360 ° virtual tour meant only truly interested parties came to view. She too has been thrilled with the Service provided and would also give them a 5 ☆ review
5/5
GoogleFantastic services from Lisa and team at Property shop . I've bought and sold many properties with them highly recommended 5*
1/5
Trustpilotunprofessional lying company. Ridiculous!!
After making myself and my wife jump through a multitude of hoops and having us sign a tenancy, they did a property inspection on our current house 2 days before we was supposed to get the keys to our new property and denied our application because their inspector ‘thinks’ we have a pet. This is not the case, there was no pets in our property or has been in our current property, so because of their super-sleuth inspectors assumptions we have now lost the property. The most unprofessional agents I’ve ever had the displeasure of dealing with. I WILL be forwarding a file to the property ombudsman and although it won’t help with the lovely property we have now lost due to their ‘assumptions’ it will make me feel better to have sheisters like this investigated. AVOID THIS COMPANY AT ALL COSTS!
5/5
GoogleExcellent, very helpful, on the ball and certainly know how to deal with "slow" conveyancing solicitors!!! I was very happy to pick up my keys, especially seeing that beaming smile at the counter!! Highly recommend using Property Shop Accrington 100%.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
We'll let that beaming smile, and the person it belongs to know of your positive comments, and we truly appreciate you taking the time leave your 5* review.
5/5
TrustpilotFORGET THE TROLLS! 100% PROFESIONAL SERVICE THANK YOU PROPERTY SHOP.
My own personal experience was great, really don't understand the trolls on the previous reviews but being a small business owner myself realise that competitors will stop at nothing to try to undermine you at any chance " sad! " Both my self and partner sold x2 houses with property shop last week the first with Jamie in the rental side were he found a buyer within a week and handled the process amazing keeping me up to date on a weekly basis extremely quick process thank you. The second house was are own which, Lisa the main sales manger at branch organised all views I a total professional way keeping us updated daily and from our experience the real shining star in the company lucky property shop thank you.
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Questions about Property Shop Sales and Lettings Accrington
Has Property Shop Sales and Lettings won any awards?
Yes. Property Shop Sales and Lettings won Gold in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Property Shop Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Accrington.
