Every review we hold for the Accrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe appointed property shop after having another estate agent trying to sell our house for months with no luck, very little contact and it just seemed like they diddnt care, property shop did it in jut 6 weeks and were great throughout, they did viewings as soon as they could and kept us up to date throughout, couldnt recommend enough thanks guys.
Ashley · 16 June 2020
Agent replied · 15 June 2024
We're grateful for your very kind words and over the moon that we could help you, and do so quickly. We wish you well, and please remember us if you need us again.
★★★★★ 5/5
GoogleGreat service. Alfie helped us a lot by recommending us properties suited to our specific needs and went above and beyond by also referring us to pendle Hill mortgage brokers to assist us in getting our first mortgage. Would highly recommend!
Ellie · 16 June 2023
Agent replied · 23 November 2024
We are so pleased that we've been able to help in so many areas. Thanks for the 5* review
★★★★★ 5/5
GoogleI was wondering for a house since a month but when I got to know about property shop, my problem been solved within a short time. Staff are highly professional, passionate and friendly in their job. Thank you Property shop.
Bhagawan · 16 June 2023
Agent replied · 15 June 2024
You are very welcome, we are delighted to have helped you. Thank you for the 5* review
★★★★★ 5/5
GoogleFrom start to finish this company are as good as it gets in regards to selling a property couldn't find a single fault. The staff can't do enough for you and keep you fully up to date with everything that's going on throughout the sale. Wouldn't use anyone else in the future can't thank you enough for all your help
Chris · 16 June 2020
Agent replied · 15 June 2024
Thanks for taking the time to leave us your 5 star review. We appreciate the words and the fact that we have been able to help.
★★★★★ 5/5
GoogleProperty shop recently sold my house, the service received was second to none, the staff are friendly, knowledgeable and always happy to help, I was kept up to date throughout the whole process, I would highly recommend Property Shop
Lauren · 16 June 2023
Agent replied · 15 June 2024
We love that we could help and love that you have felt the need to tell others how you feel. Thanks for the 5* review
★★★★★ 5/5
GoogleFantastic service, outstanding communication!
Property Shop make the process of selling your home simple and straight forward.
Amazing work from Kirsty brilliant overall, always updating and going beyond to help!!!!
Highly would recommend Property Shop.
keep it up!!!
⭐⭐⭐⭐⭐
Wojtek · 16 June 2023
Agent replied · 15 June 2024
Thanks so much for leaving your 5* review
★★★★★ 5/5
GoogleGreat service from Kirsty and the Team at Property Shop, communication excellent and the sale of the house went through as quickly as it could do. I was kept informed at every stage. Would definitely use again.
Gaynor · 21 July 2023
Agent replied · 15 June 2024
We are always here whenever you need us, and we really appreciate you leaving us your 5* review
★★★★★ 5/5
GoogleVery Friendly Staff , very efficient, my property was rented out very quickly , and I was kept up to date through out ! Well done , and thank you to all the staff at The Property Shop
Amanda · 16 June 2023
Agent replied · 15 June 2024
Thanks for your perspective as a landlord. We appreciate you taking the time to leave us your 5* review
★★★★★ 5/5
GoogleJust gotten off the phone with an extremely helpful and knowledgeable young man name Samuel. Wound personally recommend property shop to anyone looking into buying a home they are just brilliant could not be happier with the service.
Benjamin · 16 June 2023
Agent replied · 15 June 2024
Personal recommendations are powerful so thank you for that, and for leaving a 5* review
★★★★★ 5/5
GoogleWhat a brilliant job this company did.We saw our deam bungalow and Property Shop put our house on the market immediately The details and pictures were on the Internet within a few days of us instructing them.We had about 5 viewings every day the following week and the house was sold within the week for more than the asking price.We were able to put in an offer for the bungalow which was accepted and we are now happily installed.The staff are extremely professiona efficientl and friendly and on top of everything all the time..We dealt with the Burnley office but there are other offices in the area.Well done and thank you Property Shop
Christine · 16 June 2022
★★★★★ 5/5
GoogleExcellent service provided from start to finish. My commercial property was sold within days and they advised me in a professional manner throughout the process.
Property shop keep you updated constantly which I really appreciated and made the whole sale process really easy!
100% Recommend!PositiveResponsiveness, Quality, Professionalism, Value
James · 16 June 2022
Agent replied · 15 June 2024
Thank you so much for your review, and the fact it is 5* is even better. We work hard to meet our own high standards and the team will love to hear they have hit the mark.
★★★★★ 5/5
GoogleWe had two properties to rent out and the Property Shop managed both the whole time. The team at the Property Shop are all efficient, professional and pleasant to work with. They found us the tenants, advised when things went wrong and how to resolve the problems quickly. Brittany has looked after us for several years now, and she is always bubbly, informative and quick to respond to any query. She is now helping us with the sale of a property and has managed everything from finding a buyer through to completion. The Property Shop take the hassle out of being a landlord, and we feel like we have made some lovely friends.
Agnes · 16 June 2022
★★★★★ 1/5
GoogleTerrible experience. Their policy on wether you need a guarantor seems arbitrary at best. Application rejected despite providing all necessary details promptly, and welcoming an inspection of the property my partner is currently renting. Staff refused to disclose why application was rejected, we were the only applicants, and now the property has had to reduce its monthly rent.
Stephen · 16 June 2020
Agent replied · 15 June 2024
Dear Mr Maudsley & Ms Gordan. We appreciate you taking the time to email us for an explanation but as you have decided to post your comments publicly here we feel that it is best to respond publicly too. As a letting agent we ultimately take our instructions from our clients, in this instance the landlord. Our landlord was made fully aware of your application. He has also been kept up to date with your continued and aggressive bombardment of our office and policies. As a landlord, they have every right to reject any application they should wish, and they can do so without providing any reason. After we have advised the landlord of the content of the telephone conversations received and recorded in our office the landlord advised us that he is "relieved" that he decided to not proceed with this application. In his words he "would not want to deal with anyone who speaks to people in the way the office staff were spoken too". They have also asked me to post that as a long time client of Property Shop, they value and appreciate all the staff members they have dealt with as they are incredibly polite and professional and have "managed his property incredibly well for over 20 years". Please note, that as you have taken the decision to post your comments publicly we will not be responding to your matter by email. Regards, Property Shop
★★★★★ 5/5
GoogleFantastic service and friendly staff. Put our house on the market with Property Shop and it was sold within two weeks!
Even though Property Shop is an Accrington based company and we live in Clitheroe, we had no hesitation in appointing them to put our house on the market. This desision was based on their many excellent reviews.
Chris · 16 June 2020
Agent replied · 15 June 2024
They say location, location, location is everything, and it's true about a property but not about your Estate Agent. Our market reach is in our opinion unmatched so thanks for backing that up with your kind review. We appreciate you taking the time to leave us a 5* review, and we are happy that we have helped.
★★★★★ 1/5
TrustpilotIncompetent and Awfully Managed
I have genuinely never known a more unprofessional company in my life.
Previously renting a property under them and continued to do nothing for myself and my partner as we were living in a mould infested property that they couldn’t produce the correct paperwork for to confirm that the property had been sorted to prevent such things happening. Not only was this mould in every bedroom but also in the kitchen. We lost £100’s worth of clothes, loads of food and cooking items aswell. They had not checked the property correctly before we moved and is it turned out our ventilation system was broken, but they tried to blame the entire situation on ourselves. We suffered awfully and they had no intention of helping us due to one of the estate agents being a family relative to the owner.
Not only this but even when trying to view any properties (which we are fully avoiding now as they are incompetent) they were unable to even call or email to explain that they had happily decided to allow a property to be let that I had planned a viewing for with. I can fully assure you they are ready to lie through their teeth as I never received a call or an email from supposedly Sophia or any of the other staff. For your own sake avoid this estate agents at all costs. Unsure as to how they are even able to function when they don’t have the ability to call you, take a call or email you.
HoneySmash · 13 May 2022
★★★★★ 5/5
GoogleGreat level of service, used for both letting and buying/selling in the past cannot fault!
Shelley & Lauren are both great ambassadors for this company and have always listened and put my needs/wants first :) 5 STARS
Alistair · 16 June 2023
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a 5* review. We'll let Shelley and Lauren know too!
★★★★★ 5/5
GoogleGreat service! Always 1 step ahead, would highly recommend!
Naftoli · 22 December 2024
Agent replied · 29 December 2024
Thanks for the review and for making it a 5* review. We appreciate you taking the time to do this
★★★★★ 5/5
GoogleThe service received from the Property Shop was fantastic. They have recently dealt with a sale and purchase for my Auntie and were helpful every step of the way. Lisa-Marie in particular has been amazing and myself and my family would not hesitate to use the Property Shop in the future and recommend their services to others.
Elizabeth · 16 June 2020
Agent replied · 15 June 2024
We are here any time you need us and are glad we could help, and do so well. Thanks for the feedback.
★★★★★ 5/5
GoogleProperty Shop team were very helpful, from the beginning right up to the end. Amazing experience. Thank you.
Hazwi · 24 July 2024
Agent replied · 23 August 2024
That's so good to hear, and fantastic that we've been able to help on your entire journey. Thanks for ending this part by leaving us your 5* review
★★★★★ 5/5
GoogleAbbie and the girls were fantastic. Kept us up to date with the progress of the sale right the way through. Pictures of the house were brilliant. Superb service from start to finish. Mark & Trish
Mark · 16 June 2023
Agent replied · 15 June 2024
Thanks for mentioning our marketing, it's an area that we are very proud of. We appreciate you telling others how you feel and doing so with a 5* review
★★★★★ 1/5
TrustpilotAppalling customer service left without no hot water for over a year
Where to start? Having no end of issues with our boiler for the past 13 months which meant at times we was without hot water for several weeks! To the constant we will get back to you to hearing absolutely nothing, to denying all knowledge about the issues that we have raised. When we did get somewhere they said parts were ordered so we contacted the engineers to which we were told they refused to pay for the parts so right back to square one! Environmental health is being contacted in due course to resolve this matter , it's so wrong with how much rent we pay to be fobbed off with excuse after excuse.
William · 11 February 2022
★★★★★ 5/5
GoogleI cannot praise Kirsty enough for her help and support with the sale of my property. Very professional, efficient and just a lovely person. Thank you very much. I would highly recommend the Property Shop.
Kristan · 16 June 2023
Agent replied · 15 June 2024
Thanks for taking the time to leave us a 5* review. We think Kirsty is lovely too. Delighted that we have been able to help you.
★★★★★ 5/5
GoogleJust gone through the selling process with Property Shop and to be fair they have been very helpful and prompt in dealing with the Sale, thanks also to Kirsty who was dealing with us.
John · 16 June 2023
Agent replied · 15 June 2024
Thank you for the 5* review and taking the time to do so, it's really appreciated
★★★★★ 5/5
GoogleVery successful and coordinated sale of 2 properties. All the staff at the Property Shop were highly professional and kept me informed throughout. I cannot praise them enough & would absolutely use them again
Catherine · 16 June 2023
Agent replied · 15 June 2024
We'll always be here once you need us again, and loved that we've coordinated these sales for you - who knows, maybe we should audition for "Strictly". Thanks for taking the time to give us your 5* review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
