Every review we hold for the Accrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a Team - 1st Class Service from Start to Finish
I have just sold 2 properties through Property Shop. One had been on the market with 2 other agents for nearly 2 years and they found a first time buyer in 2 days. The 2nd property had 12 viewers and 3 offers in 3 weeks and completed 6 weeks after accepting the best offer. The service was very professional, efficient and informative. Both Lisa and Abbie have great communication skills - thank you very much to both of you. I would not hesitate to recommend the Property Shop and the fantastic service they offer
Allison · 17 June 2019
Agent replied · 15 June 2024
It's good to know that what we are working hard to is working well. So pleased to have helped, and your kind and specific commendation is appreciated...we may even let Lisa and Abbie know too! Thanks again.
★★★★★ 5/5
GoogleWent to property shop after trying to sell my property with two other local agents for almost 2 years. They charge a similar price as the other companies but definitely value for money. They were friendly and professional and committed to selling my property. They sold my house within 12 days, getting me just over asking price. They helped me through the sale and kept me updated. Lisa, in particular was so supportive. It’s great that a company offers viewings in evenings and weekends and even bank holidays. Would recommend them to anyone looking to sell their house. Your house is not just a house on their books that they will leave to sell itself, it is a sale that they will pursue and promote until they’ve sold your property.
Carolyne · 17 June 2019
Agent replied · 15 June 2024
12 days certainly sounds better than 2 years. We're so happy to have been able to help you and we appreciate the detailed feedback. All our best from all the team.
★★★★★ 5/5
GoogleAn excellent presentation of the property led to the sale of the house within10 Days. Superb support from all the team at the Burnley branch. With a special thank you to Brittany for being ever willing to help whenever needed.
Stewart · 16 June 2023
★★★★★ 1/5
Googlestaff need training i rang up to view a property and I spoke to a women who was extremly rude obvisly needs more training on how to speak properly to people i got interigated before even booking a viewing after getting spoken to not very nice and her mannerisms were shocking to say she's dealing with people ringing about starting homes up in your property's I decided to put the phone down i would not even consider getting a house of this letting agents if thats how they speak to you even before you view one of there houses
Hayley · 17 June 2018
Agent replied · 15 June 2024
We are sorry Hayley to hear that you have been left feeling this way.
At Property Shop we do our upmost to find the best tenants for every property that we manage / find tenants for.
• We understand that on occasions some people may feel that we are asking too much; but it is our policy to ensure that each person viewing a property fits the criteria of our clients.
• We understand this may leave you feeling frustrated, but we feel there is no point arranging viewings until we know the criteria can be met.
All our calls are recorded, and we do regularly listen back for training purposes.
Thank you for your feedback and good luck in your search for a new home.
Property Shop
★★★★★ 1/5
GoogleI called to arrange a potential viewing on a property. The lady who answered was very blunt, and i must say not very receptive to the call. Almost as if she had something better to do. Regardless, i persevered, as i was extremely interested in the property in question.
After asking a line of intrusive questions, without explaining the need for doing so, or even checking my availability for a viewing, or identifying which property it was i was interested in, or acknowledging whether it was still vacant, after she deemed i would be financially viable for her, baring in mind i explained i would be happy to pay the full 12 month term of any rent up front if it were to aide me in taking a property of them, she decided, because i was unable to leave my place of work during a day to view the property any use to her. She said, and i quote "I don't think this conversation is going anywhere, i'm going to put the phone down".
When i called back to speak to her manager, i was informed that this woman was the manager, and that if i wished to make a complaint then i would have to send an email to the same person i wished to complain about, and i couldn't speak to a Director.
This doesn't really effect my life, as the property is also with another agent, but i would be deeply disappointed if i was a customer of this shop, who had property i wanted to let, as the attitude of the staff was shocking. The person who i spoke to after also tried putting the phone down when i asked for an email address of a director so i could make them aware of the attitude of the staff.
If you have a property, i strongly advise, from a potential tenants perspective, these guys are extremely off putting.
Gareth · 17 June 2018
Agent replied · 15 June 2024
We are sorry to hear how you have been left feeling after your experience with Property Shop.
Our policy is to check that each applicant fits the property criteria before we arrange any viewing. We do this by asking certain questions. Although you may feel that these questions are intrusive, they are necessary. This always includes the property you would like to view.
The property that you requested to view is occupied. Due to you only being able to view before 8am or after 8pm we were unable to accommodate you.
We are the only letting agent in the area that carries out viewings up until 7pm most evenings. When asked if you had any flexibility on your times you stated you were unsure, so we asked you to call back when you had a clearer picture of your work schedule.
When you called back, you were given the correct complaints procedure. All our calls are recorded and we do not stand for uncouth or offensive behaviour towards any of our staff.
We are a busy professional company receiving 100s of emails and telephone calls a day. Our policy is not to be blunt but to match suitable prospective tenants to our available properties efficiently and effectively. The fact that we let more properties than any other agent in East Lancashire is proof of this.
Thank you for your feedback and good luck in your search for a new home.
Property Shop
★★★★★ 5/5
GoogleI have just been agreed a tenancy on a property managed by The Property Shop after making an application less than two weeks ago. They were really great when arranging viewings and were quick to move forward once the application was made, keeping me abreast of the application status and what documents were required from me. They are very efficient which personally works for me so I was happy to be moving as fast as they wanted to with the whole process. I visited the shop twice to provide evidence they required and both times the staff who were really busy were both friendly and proffessional. They have responded to any messages I have left and any emails I have sent to them quickly and were completely on the ball throughout. I am confident they will be managing the property I will be signing the tenancy agreement for as I know the tennancy agreement will be a secure and well managed one. I would reccommend going to them if you want a fast but thorough start to finish! Thankyou for your speediness in finalising e everything and I can't wait to move into the lovely property!
Dickie · 17 June 2018
Agent replied · 15 June 2024
Thanks Richard. This is good for our team to know.
★★★★★ 5/5
GoogleAs an expat landlord for over 17 years I have suffered some horrendous 'management' of my property. At the end of one 3 year tenancy I contacted 2 different letting agents to meet me at the property when I was in UK. The first didn't turn up until after I called to remind them of the meeting. The second, Steven Chippendale turned up bang on time and was extremely professional, knowledgeable and enthusiastic. The property shop have been managing my property ever since and have been faultless. On the odd occasion The Property Shop have needed to contact me they have provided all the information needed for me to say yes or no to any work required. Completely hassle free. I couldn't recommend their services enough.
Garry · 17 June 2018
Agent replied · 15 June 2024
Thanks Garry, we appreciate the feedback.
★★★★★ 5/5
GoogleWe have a portfolio of 32 houses and flats in the Hyndburn / Blackburn area. Since transferring to Property Shop on a full management basis in 2012, we have achieved 97% average occupancy levels and Steven prides himself on keeping the tenant rental payments / monthly accounting under tight control, ensuring that we do not have problems with arrears. All maintenance and repairs are undertaken quickly by professional tradesman and regular inspections of each property are carried out in order to ensure that all are kept in good condition. Steven and Jamie have many years experience in the residential property investment sector. There knowledge and expertise provides me with the piece of mind that all of the properties are professionally managed and are fully compliant with all regulations and landlord responsibilities. I have been very pleased with how my investments have been managed since transferring to Property Shop and I would have no hesitation in recommending them to other landlords and tenants looking for houses to rent.
Matthew · 17 June 2018
Agent replied · 15 June 2024
Thanks for the comments. Nice to hear specifics on how we are getting on.
★★★★★ 1/5
GoogleI wouldn't recommend using these there a waste of time I went to view apartment I accepted it they told me no other people have applied turns out after I accepted it they were still having other viewing on it then I was told 48 hours to being 2 weeks without Evan telling me ridiculous
Humza · 16 June 2023
Agent replied · 15 June 2024
Hi Humza Yusuf. We are sorry for your experience. However, after a review we cannot find you in association with any aspect of the business. Is it possible that your review is not associated with our business? If you would like to provide any further information to assist us please contact us at admin@propertyshopltd.com. Kind regards, Property Shop
★★★★★ 5/5
GoogleOur home sold in 6 days with the Property Shop. We dealt mainly with Lisa who was always professional, polite and determined to help us move house. Lisa gave us regular, accurate updates of where we were with our sale. Abby also worked with us and was very helpful, polite and knowledgeable.
Our sale completed last week and we are now settling into our new home in the Midlands.PositiveProfessionalism, Value
Hayley · 24 August 2021
Agent replied · 15 June 2024
Thanks for your review, and we so happy we helped and you are getting settled in your new home. 5* is our aim, and its good to know we achieved that for you.
★★★★★ 1/5
GoogleDisgusted with the lack of care a member of staff in the maintenance department had towards a matter regarding a health hazard to my five week old son. This particular member of staff was rude, arragont and severely lacking in customer service skills. She spoke over me the entire phone call, put me on hold mid sentence and put the phone down on me. This lady was clearly not suitable for a customer service role.
Lauren · 16 June 2020
Agent replied · 15 June 2024
Lauren, we have investigated this matter and do not agree with you.
The Maintenance Team are very experienced. They attempted to ask you the correct questions in order to understand the nature of the problem. They will always try to suggest temporary solutions until the appropriate contractor is able to assess the problem further. Most of the time, this advice is welcomed, and often solves the problem.
You are correct, the telephone conversation was ended by the Maintenance Team. This was when the conversation had deteriorated and become abusive. You were called back within 30 minutes with an update. On the third call you put the phone down.
Going forward, once the contractor has gained access to assess the problem, we will act accordingly.
**UPDATE 21.06.2019** Following a visit from our contractor, the problem was identified as condensation. You have been given further advice on how to prevent condensation. A follow up property inspection has been scheduled.
Property Shop
★★★★★ 1/5
GoogleWorst letting agent I have dealt with when leaving my property, they gave me permission to decorate so I kept it simple with cream color wallpaper with a simple leaf pattern in living room, not on one inspection (I had 3) did they say you will need to remove it before you go ect. So I was shocked when it come to moving out that they were trying to with hold all of my £650 deposit, I obviously was not happy and stated all this and they offered me £50 f my deposit what a joke! I have heard now this isnt the only time its happened with these guys and word of mouth around Burnley/Accrington area alot of people advise you to stay away, so I am going to agree if you have a deposit to throw away go ahead rent with these people, if you want to turn a rental in to a home then stay away. Telling me i left damage at the house to my new landlord but over phone all you said was we had to get decorators in to change wallpaper and clean oven, what a joke this company is!!!!!
Sean · 17 June 2017
Agent replied · 15 June 2024
The following has been copied directly from the report prepared for the ADR (Alternative Dispute Resolution Service):
The checkout inspection highlighted the following areas of concern; feature wallpaper had been put up in the front and rear lounge, bedroom 1 & 2; floating shelving had been put up in the front lounge; plastic sockets had been replaced by chrome sockets and installed incorrectly; the kitchen required cleaning; the oven required cleaning; undecorated walls in bedrooms 1 & 3 had been marked; two walls in bedroom 2 had been damaged by screw plug holes; items had been left in the garage; rubbish had been left at the side of the property; and a Christmas tree had been left in the back garden. Before and after photos for these items have been included.
Miss Price also asked Mr Jamie Allen, Managing Director of Property Shop, to attend the property to perform a separate inspection as permission had been given to have a dog in the property with the agreement that the tenants would have any carpeted areas professionally cleaned. Mr Allen’s statement is included to confirm that the carpets had not been cleaned and a receipt for this had not been provided. This is in breach of the tenancy agreement, clause 4.7, and a copy of the tenancy agreement is included.
Property Shop attempted to contact the tenants to discuss the matter by telephone and email without any success until Mr McGhee emailed the office to enquire regarding his deposit. In his email Mr McGhee admitted that the kitchen required cleaning, and that the upstairs room wallpaper needed sorting.
When asked about the other items Mr McGhee also admitted that he had run out of time to get everything sorted, and could he re-enter the property to fix the items. Unfortunately a new tenant was already living in the property so this was not possible.
The deposit was £650. The ADR awarded Property Shop £650
★★★★★ 1/5
GoogleRented from these for three and a half years, never once missed a payment.
Then we moved out, we called them to see if they were happy with the house 3 times they said yes. Just gone to get deposit back and NO they want it all. They also tried to claim from the DPS without letting us know, claiming they couldnt get in contact with us. BUNCH OF LIARS.
Be careful if any dealings with this company must be taken.
RN · 17 June 2017
Agent replied · 15 June 2024
The property was not returned in the some condition that it was given to you; this is after taking into consideration fair wear and tear. The kitchen including the oven was not clean. The fire surround was damaged. The gardens were left untidy. Wallpaper was damaged from cat scratches. You were informed that there would be deductions from your deposit. The Deposit Protection Service (DPS) contacted you. You did not reply for 2 weeks. This will now be dealt with by the Alternative Dispute Resolution Service (ADR). We will provide them with a detailed inventory and schedule of condition of the property for the start and end of your tenancy along with photographic documentation. Once the ADR have considered all the evidence we will post the outcome.
28.01.2017 - The decision of the ADR is as follows:
Property Shop claimed the following:
Cleaning of oven/hob/extractor: £80.00 - Tenant agreed to £50.00; no further amount awarded to Property Shop.
Cleaning of kitchen: £50.00 - Tenant disputes; Property Shop awarded £50.00.
Carpet cleaning: £120.00 - Tenant agreed to £50.00; Property Shop awarded outstanding £70.00.
Gardening: £30.00 - Tenant agreed to £10.00; Property Shop awarded outstanding £20.00.
Sand down/re-varnish fire: £40.00 - Tenant disputes; Property Shop awarded £40.00.
Fix décor/wallpaper damage from cat scratches: £300.00 - Tenant agreed to £50.00; no further amount awarded to Property Shop.
In summary:
Deposit: £595; Tenant agreed to £160; Property Shop awarded further: £180
Tenant: £255
Property Shop: £340
★★★★★ 1/5
GoogleAfter missing a house viewing due to being on call in Accident an Emergency I am very disappointed to find that we have now been 'Black listed' by property shop for further property viewings . This decision may be a company policy but is highly discriminatory to workers in my situation trying to keep our NHS afloat. Property shop made me feel like a criminal for missing the appointment and even after an apology from my partner we find that we are now only able to book appointments if someone cancels on Tuesdays and Thursdays. Due to the nature of my line of work this makes it almost impossible to plan ahead for further viewings and after renting from property shop for over a year not missing a payment it is disappointing to find that the company does not take our good nature and track record into account.
In reply to your comment,
You are correct the NHS does suffer due to missed appointments, However we do not punish and bully our patients into only taking certain appointments like property shop do thereafter.
If the NHS took the same approach as Property Shop there would be no doubt further suffering to individuals as a result..
The NHS is understanding that people forget things and show compassion for this.
You appear to be proposing that the NHS should take the same approach as Property Shop in this instance however possibly if you remember the last time that you missed an appointment and think if the Doctors, Dentist or Hospital had 'blacklisted' you, would that issue have been resolved?
This is no way to keep tenants happy.
Tom · 17 June 2017
Agent replied · 15 June 2024
Thomas, we are sorry to hear you have been left feeling disappointed.
The reason that we have our viewing policy is due to the large number of people who confirm their viewing appointment and then do not turn up. For instance, on the day you did not turn up for your appointment, there were 25 prior bookings, 13 did not confirm on the day (as is our booking policy) and 4 (including your appointment) confirmed and then did not turn up.
This wastes the time of our viewer and costs our business in wasted labour and fuel. Also, existing tenants, who have kindly agreed to allow the appointment to take place are often left annoyed and are unlikely to be as cooperative the next time we request a viewing at their property. This is now the case with the property where you did not turn up for your viewing appointment, hence only available on certain days.
We currently have approximately 60 houses available and it is our priority to fill our viewing hours with suitable prospective tenants who we can rely on to attend or give us notice (however short) if unable to attend.
Working for the NHS, I am sure you understand the implications of missed appointments.
We continually strive to lower the level of ‘no-shows’ as clearly this is not in the best interests of our landlords.
We appreciate that everyone’s circumstances can change at short notice. However, either yourself or your partner could have telephoned, sent a text or emailed to let us know that you would not be attending the viewing. On this occasion, our viewer did call your partner when he was at the property you were supposed to be viewing. Your partner answered and told our viewer he had forgot about the viewing.
You are correct, you will now have to call the office on the day of your preferred viewing to book a viewing appointment.
Property Shop
★★★★★ 5/5
GoogleI own several rental properties and started seven years ago with a different management company, not Property Shop, unfortunately experiencing the limitations that estate agents trying to attempt property management encounter. It entails far more than I originally thought, not just ensuring that correct tenants are selected and payments are made on time but also knowing the legal side of things and having someone to deal with the tenants’ calls. In addition to the routine gas and electrical checks I like my properties to be well maintained so a first class team of tradesman is essential, because inevitably minor (and occasionally major) repairs will need to be carried out. This is something I wouldn’t want to trust to an estate agent again.
Property Shop are dedicated rental specialists with a helpful, friendly team and staff who also have excellent knowledge and experience of the building trade. This is not only good for the landlord but also for the tenants who want repairs carried out speedily and professionally. I know that my properties are well looked after, new tenants found quickly and payments are made promptly to my bank. In addition, the figures they provide on my annual statement allow me to complete my online tax return without an accountant. I’ve been with Property Shop since 2011 and have found that they provide an excellent service so I would gladly recommend them to any potential landlord or tenant.
Phil · 17 June 2017
Agent replied · 15 June 2024
We've known you for a while, but we love we're keeping you happy. Thanks for letting others know.
★★★★★ 5/5
GoogleCame across Steven & Jamie in April 2011. We had previously used another company in Accrington, which has finally gone out of business ( and not before time !). The last 5 + years have been great. As landlords themselves, they understand the bigger picture. Repairs are dealt with quickly and they understand that keeping property to a good standard gets good tenants, and their tenant finding is second to none. They manage 5 properties for us and the whole team is professional and friendly. Living 250 miles away having a great agent is invaluable.
(plus my nephew has been renting from them for 4 years plus and thinks they are great!). Would recommend everyday of the week !!!
Helen · 17 June 2017
Agent replied · 15 June 2024
Thank you Helen.
★★★★★ 5/5
GoogleWe met Steven and Jamie 3 years ago and they helped us to become landlords. We now have two properties that they look after for us. They take all the hassle out of renting properties, look after our tenants and our buildings. They are backed by a lovely team, who ensure that any repairs are carried out quickly and inexpensively. Feedback from our tenants is that they feel well looked after too. The Property Shop provides a great all round professional service. Trust them to find your next rented home or your next tenants.
Agnes · 17 June 2017
Agent replied · 15 June 2024
Thank you for you kind words.
★★★★★ 5/5
GoogleExcellent level of attention and service from start to finish, noting was to much trouble for the staff at the property shop.
From initial viewing and application we were fully moved in to the property within 10 days, to make this happen the property shop were fast and efficient in sending out references and coming to view us in our own home to asses our suitability as tenants.
The paperwork was very straight forward and the majority of it was electronic so no need for posting or faxing etc.
On moving in to the property we noticed a few minor issues as to which the staff at the property shop acted straight away and had them sorted within a matter of days.
Overall we are very pleased we chose the property shop as we feel we have been looked after and treated very well throughout the whole process, i would recommend the property shop to others.
Many thanks for everything you have done for our family.
Mark · 17 June 2017
Agent replied · 15 June 2024
Thank you for your feedback, much appreciated.
★★★★★ 5/5
GoogleThank you to all at the property shop for all their help and support in making selling our home as stress free as possible. From start to end Paul, Lisa and Abbie have been proactive, even encouraging and supporting in our new venture with another agent. Totally recommended and would always use you again. Thanks for everything and to everyone Paul, Lisa, Scott and Ethan Murray xxPositiveResponsiveness, Quality, Professionalism
Lisa · 24 August 2021
Agent replied · 15 June 2024
Stress free is our middle name...well if 5* reviewed companies had middle names, and we think they should. Thanks so much for taking the time to leave this review - the whole team appreciate the encouraging words.
★★★★★ 5/5
GoogleMyself and my partner have rented 3 x properties with PropertyShop over an 8 year period and have consistently received a high level of professinalism and any issues we have had were dealt with promptly and without any hassle. Sad to be moving to another letting agent (unfortunately they didn't have any suitable properties available) but would highly recommend for any prospective renters, landlords or buyers :) - Lee and LauraPositiveResponsiveness, Quality, Professionalism
Lee · 24 August 2020
Agent replied · 15 June 2024
We are sorry to see you go, but thanks for your kind words and 5 star review. We know you will be a brilliant tenant and we hope that we can help you again in the future. Stay safe.
★★★★★ 5/5
GoogleThis is one of best letting agents in Lancashire.As a new comer to UK, specially Jessica Rogers guided me to find a property for rent here.Her team also greeted me very friendly way.Without Jessica it will be a dream to find a home to me.Wish you all the best Jessica and your team.
Anjala · 16 June 2023
Agent replied · 15 June 2024
Three mentions for Jessica is fantastic, as is your 5* review. Another reviewer who thinks we're the best, we are loving it. Thank you for taking the time to review us
★★★★★ 5/5
GoogleFrom the intial contact to moving in to our preperty, everyone was surperb! the stress of moving was made simpler by them all. had one or two concerns when we moved in to the property, but ther service didn't end there. Lisa espically was more thna happy to assit where possible. We would recommeed their services 100% - 2nd to none- well done!
David · 16 June 2022
Agent replied · 15 June 2024
We're delighted to have been able to help, and over the moon with your 5* review
★★★★★ 5/5
GoogleBrittany made the whole process of selling my Dad's house pretty much stress free which is majorly important in difficult circumstances. We were kept in the loop and regularly updated on the progress without going over the top. Concluded last week 04/02/22. Many thanks. I'd recommend anytime.
Philip · 16 June 2022
★★★★★ 5/5
GoogleAs a buyer I found the staff to be very helpful and really pleasant to deal with. If I rang regarding my purchase and any chasing of Solicitors they were on the ball , Lisa dealt with my purchase and returned my calls or emails asap .Very happy a great service. Thankyou.
Nicola · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to tell everyone how you feel about us. Thank you for the 5* review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
