Trusted Agent profile · Accrington
★★★★★
542 reviews across 3 platforms
Zenith House, Highlands Road, Accrington, BB5 1HF
Property Shop Sales and Lettings's office in Accrington, at Zenith House, is rated 4.3 out of 5 across 542 reviews on three platforms, including 499 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the Accrington office, from every platform, shown as written. First names only.
5/5
GoogleWe sold my late mum's house with Property Shop and I can't recommend them highly enough. Excellent from start to finish. Thanks everyone.
Thanks so much for thinking of leaving us a 5* review at such a difficult time for you. We truly appreciate it
1/5
GoogleI wish I could reiterate previous reviews of how professional property shop are but it seems whats letting them down are their lettings team. We tried renting several properties with them but they were far from great. They “lost” the application for the final property 3 times somehow and then took 6 weeks from the viewing to respond and say we weren’t successful, despite chasing. Not ideal when you’re pregnant and time is against youNegativeResponsiveness, Professionalism
Hi Rachel W. First of all please accept our apologies for falling short in this instance, and thank you for agreeing to speak to me on the phone. As I said we set ourselves very high standards and although we don't want to receive any reviews like this we will always use valid points to aim to improve our level of care. Thank you too for understanding some of our points of view in this matter since with very high demand for property landlords have a vast choice of suitable tenants and ultimately have the choice in their hands, a choice which can at time take longer than we may hope to resolve. Once again we wish you well in your property search, and hope that we have gone someway to restoring your faith in Property Shop. Kind regards, Property Shop
1/5
GoogleTried and tried to contact them. Can't get through. There's a choice to leave a message but they never follow up on them. There is absolutely no way of getting hold of them.
Hi Ms Lightbown. Thanks for your constructive comments, from which we have had a comprehensive review of our systems as we do not like to miss out on any potential tenants. Unfortunately, after checking our 18 phone lines, voicemail, and email we cannot agree with your summary. We note that we have discussed your appointment with you on multiple occasions including with your partner in the office face-to-face with one of our 25 dedicated team. As our standard operating procedures and duty of care we prioritise calls and voicemails because each potential conversation could be an excellent tenant for one of our hundreds of satisfied landlords. We also note that you were able to attend your appointment and had a successful viewing at your desired property over the weekend, which we hope you would like to proceed further with. If so please feel free to contact us using the many methods available so that we can help you in the best way possible. Kind regards, Property Shop
5/5
GoogleI wanted to buy a house. Having found some homes listed with other agents I duly contacted them for appointments to view. None of the competitive agents called me back to arrange viewings. I rang property shop, and within 1hr I had 4 viewings. Nothing was too much trouble. Offered on a home that day and the process has been super quick. They made my business seem important to them, always called me back. They were so good, when my parents put their home on the market I recommended the property shop immediately. Their home is now on the market and I’m sure the service they receive will be second to none. I complete on Wednesday, and if I ever move again they will be top of my list to use. Well done, amazing staff, amazing attitude, service amazing. Cannot recommenced more highly.PositiveResponsiveness, Professionalism
Thanks for taking the time to review us, and for the kind words, and for the 5*. Glad that would could be of service to you and to your family.
5/5
GoogleAbbie was very helpful in the conveyancing of my property in Oswaldtwistle.
Abbie is a superstar and thanks for letting others know. Thanks to for taking the time to leave your 5* review
1/5
GoogleAs a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff. I've switched to a different managing agent not (Ainsworth) who are a little more hard-nosed, but they are businesslike, reliable and can be trusted to keep their word.
Hi DC. Please be advised that we take all libel cases very seriously and will pursue all means at our disposal relating to your false and misleading review. For a start, you are not one of our landlords as your name is not on our management agreement. You also claim that we do not keep our word and yet we have stuck to every aspect of our management agreement - simply because you believe something should be either on the management agreement or should be done does not make the matter so. Also despite us complying with all aspects of our management agreement we find it interesting that you aggressively pursued action against us when we applied certain parts of our agreement in this case - action which we add you did not win. We do wish you all the best in your new relationship with a different managing agent and trust that you ensure you understand your responsibilities fully as a landlord. We also wish your new managing agent all the best in dealing with you in the future. Kind regards Property Shop
5/5
GoogleAbsolutely amazing service from start to finish, particularly Alfie and Brittany who went above and beyond and nothing was ever too much trouble! We would definitely recommend the property shop if you want an outstanding, stress free service when buying or selling your home.
1/5
GoogleCalled to enquire about a property to rent. Firstly the woman speaking on the phone had a horrible tone and she was asking so many questions and i had only called to enquire on a property. Some of the questions were not rent related which got me thinking is she trying to put me off? First time ive had such an appaling service and am sure its supposed to be the other way around ey? Who are these guys anyway? I think i should stick to the likes of Pettys and Keenans Okay so in response to your very "proffesional" reply. My name is Yasin Zayne Sharif so no i havent lied about my identity and for you to disclose that online without my consent is what i believe a breach personal data which i will definetly make an official complaint against your cowboy firm. I can clearly see how much the PCM rate you have advertised, do you think i would call you if i wernt able to afford the advertised rate?. Please learn a few lessons from this awful experience, start by training your staff on customer services you dont accuse them of lying without due knowledge you stupid pathetic cowboys. Oh also i did ring Pettys shortly after and have had an amazing experience by real proffesionals.
Dear Mr Zayne Sharif or Mr Yasin Sharif as you told us on the phone. As you have posted factually incorrect information we feel it only right to correct matters. Firstly, your enquiry was not a simple enquiry but a call to book a viewing - as such we require various details to ensure that we do not waste your time viewing a property you cannot afford. Secondly, all questions we ask are relevant regarding the potential rental of a property - such questions as your name which was not provided correctly, your age, whether you smoke or have pets - are all reasonable questions for a responsible Lettings Agent to ask. Finally, it is interesting that when asked for details of your annual salary to confirm your affordability for the property and that you would need to confirm that once you applied for the property, it was then that you terminated your call. We therefore wish you well in your future home search but recommend you provide any other Letting Agents you intend to deal with full and honest answers to reasonable and important questions they require. Kind regards, Property Shop
1/5
GoogleThe most unprofessional, rude not to mention unsympathetic letting agents I have ever used as a tenant. Left without any heating for a week upon my arrival to the property as well as a broken oven, which were not checked prior to my move in. Left without any water at all for 4 days despite reporting to the emergency out of hours number. These are just two examples of the many issues I have experienced, which were made worse by the complete lack of empathy from the lettings team. Would never use them again or recommend to anyone.
Dear Ms Hogg. We are sorry that you feel let down by your experience with Property Shop. We have reviewed some of the issues that you have mentioned and while it is unfortunate that some of these issues left you inconvenienced for a time by their nature the various repairs do take time to complete. Some of this involved liaising with external third party companies such as United Utilities whose response time is out of our control. I do note that you were kept updated on multiple occasions each time you contacted the office. While we certainly understand your frustrations we do not agree with your summary of the situation, however, we do wish you well for the future. Kind regards, Property Shop.
5/5
GoogleThanks again for the way you handled my house sale it went on sale Tuesday, a viewing Wednesday, then a evening viewing Thursday another evening viewing Friday .Several viewings Saturday and Sunday with two offers on Monday . I accepted a offer over my asking price that night (sold in less than a week).Well done what a team you kept me informed all the time and worked around my busy schedule and it was also stress free . I will definitely use you again Michael
Stress free is how we like to work, or at least we like to stress for you. So pleased that we could get you the viewings, the offer, and ultimately the sale within a week you deserved. Thanks for the feedback and the 5* review.
1/5
GoogleAfter waiting 5 days for feedback regarding my application(not even an acknowledgement email that they received it), today I called in to be told that they're waiting for my guarantor details as I'll need one. I would mention that have not been contacted in regard of it. On the other hand the explanation that is needed one as I'm employed at my current work place for less than 3 months, it's hilarious. Despite being a home owner, earning extra income from rental revenues and being in full time employment me and my partner too, they decided I needed a guarantor for a £525pcm property. It's mind blowing, well done. Update to your answer. I'm afraid your nicely crafted words intended to turn your bad service in a positive look it doesn't help much. You said you have waited for papers which you failed to notify me that I have to provide. And for the record, my rental income is way more than the rent for that property (it was provided in the paper work) and the application form does not allow joint application, is just for one applicant. Maybe the call sounded loud as I was driving, it's obvious if you listen the record but it's easier to paint me as an abusive person to boost yourselves. It's ok, mistakes happen we are human, it makes a real character to admit but as I can see in the others reviews you're never at fault and everyone is abusing you. Wish you luck in the future, you'll need it.
Hi. We are sorry that you have been unable to proceed with your application with Property Shop and have no doubt this must be disappointing. While we can agree with many of the points that you have raised we would actually view these as a positive for ourselves as a business, our tenants, and our landlords. We receive a high number of applications each week and as such we advise all to provide any necessary paperwork within 48 hours and this did not happen in your case. After 5 days of pursuing this application we had still not received the necessary paperwork for your partner. While you may find the need for a guarantor "hilarious", to protect our landlords interest we find it an important process. The reason for this in your instance is that your rental income did not cover the rent:income ratio to take up this rental on your own, and your current employment has only been for 3 month's which would have been a probationary period. Based on this a guarantor is a necessary step, but it may not have been if we had been provided with your partners paperwork and been able to take into account any further income relating to them. We did try to explain these points over the phone to you but you proceeded to shout at the experienced member of our team who was trying to assist you. Even though we do not tolerate abuse of our team members, the person in question did stay on the phone to attempt to fully explain the situation, however, it was yourself who terminated the phone call before we could assist you further. Despite this we of course wish you well in your future home hunting. Kind regards Property Shop
1/5
GoogleI am honestly not one to usually write a review but as a result of my shocking experience with property shop, I felt compelled to. Firstly, I just want to say I have never come across an estate agent as unprofessional and as disorganised in my life, they consistently lost my paperwork and also promised to call me back numerous times but to no avail, which meant I had to call them and I was made to feel like a nuisance. It is like they do not want anyone to move into their properties, I genuinely feel sorry for all of the landlords that have trusted property shop with managing their property because it'll be on the market longer than it should be. Secondly, the girls answering the phones are rude and require re-training. I have since used the services of another estate agent who proved to be highly professional, efficient and extremely competent.
Hi Bri. Thank you so much for taking the time to leave us a review. We've checked our records and we don't seem to have had any interactions with a person with your name so it is difficult for us to know when you experienced this. As a long established Estate Agency we have a history of handling all paperwork in the correct manner, with a logging system in effect, therefore we find it difficult to accept any paperwork would have been misplaced. Our fully trained staff do take much time, effort and care to ensure that any information provided is fully considered so that your time isn't wasted and our landlords interests are protected. The fact that the figures show that we fill houses faster than any other agent backs this up. We are glad that you have found another estate agent and wish you all the best. Kind regards, Property Shop
1/5
GoogleWorst estate agent I’ve ever used. Unprofessional, condescending and rude. Subject prospective tenants to additional checks not covered by legislation such as inspecting your current rental property and having to have home owning guarantors even though the tenant works full time earning over the required threshold. Never answer the phone and failed to communicate about any of the application. Would not use again. Update: Your staff were rude and vile to me first so it’s only fair they receive the exact same treatment back. Your staff need a lot of training, they are a joke. I should have checked your trust pilot score first before using you as you have a 1 star rating and the reviews are scathing. The reviews all state the same: rude, liars, unprofessional staff and shocking service. I have a guarantor who’s a homeowner and earns many times above the required threshold. You have all his details and he wants a detailed explanation as to why you’ve messed him about twice now. You can explain to my home owning full time working partner why also. They look forward to your correspondence.
Dear Ms Gordan. We do not tolerate verbal abuse of our staff to any degree, and after reviewing the audio content of your multiple phone conversations we completely back the members of our team and their decision to terminate your abusive and vile phone calls. However, I can agree with your comments that we do insist on conducting a visit of a prospective tenants current property - something which the thousands of other tenants we deal with have been more than happy to comply with. I can also agree that in some situations we also require a suitable guarantor - another aspect that thousands of other suitable tenants have been happy to provide. Kind regards, Property Shop
5/5
GoogleI cannot praise the team enough, I’ve just moved into my second home with property shop and have rented off them for over 4 years. I’ve recently had a boiler issue and with me having 2 children, I instantly panicked. After a phone call to the office, the Maintenance team where here within the hour and everything was sorted. Not one bad word to say about property shop, the amount of houses they must have to maintain and the service is still so fast, professional and done to a high standard. They’ve never let me down. Thankyou guys for all your help and patience, best around!!
We're always here to help, and will do our best. Thanks for letting us know what we've done well and our Maintenance Team will be delighted to know their hard work is paying off.
5/5
GoogleHaving heard great reviews I appointed Property Shop to sell my Property and I really couldn't have asked for a better service! Tania in particular was an absolute star. On the back of her excellent customer service and going over and above on more than one occasion I have recommended them to family who will be reviewing the agents for their Tenanted property in the New Year. Absolutely fantastic ... so much so that it has prompted me to make my first ever Google review!
Your first review! We feel honoured, and are glad that we have been able to help you. To know that we have gone above and beyond is music to our ears and we love seeing 5 stars! Thank you.
5/5
GoogleWhere do i start, nothing and i mean nothing is to much trouble for the property shop. From start to finish the team have been fantastic going above and beyond. Would definitely recommend them. Fantastic photography of the house, Good communications all the way through, very professional and a pleasure to deal with. Thankyou to everyone at the property shop for making my house sale seem so easy and stress free .PositiveResponsiveness, Quality, Professionalism, Value
We're told moving house is the third most stressful thing you can do, so to see the words "stress free" makes us so happy. Thanks so much for letting others know your positive comments, and for the making them 5* comments too.
5/5
GoogleHad a fantastic experience buying a property through the Property Shop would like to thank Steven and Lisa for all there time they put in to my purchase of my house
Thanks Paul. The positive thoughts are music to our ears. Both Steven and Lisa, and all the team, pride themselves on their efforts. Great to know we are doing well.
5/5
GoogleMy experience was exceptional. I had 2 properties to sell one in Oswaldtwistle and one in Langho, both were marketed professionally and were well represented to potential buyers. They were amazing at showing people round were very knowledgeable and helpful. The properties were sold within a month for the full asking price and the sale itself was handled smoothly and efficiently We really couldn't have asked for more. I would definitely recommend using The Property Shop and will again.
5* and exceptional. We truly thank you for that feedback.
1/5
TrustpilotNot worth your time
From the limited conversations we've had with them you'd think we were looking to move into a grand mansion not a 2 up and 2 down terraced house. Me and my partner earn around £45k a year between us and apparently that is not enough to rent a £700 a month property with them.... Even with a previous landlord willing to tell them we've lived in their property for 10 years and never missed a payment and we only need to move because he's relocating abroad apparently this isn't enough to rent a completely standard terraced house through them. Absolute joke, would say id avoid but they've made it quite clear from the offset they don't want our custom.
1/5
GoogleThey apparently tried to contact me, but i never receieved any messages. They then let themselves into a property that i am renting, whilst im at work, to do a house inspection. Absolutely crazy that they think they have the right to do this. I would not go with this company.
Hi Anthony Mcaskell. As you have posted your point publicly we feel it only right to respond publicly too. As per the tenancy agreement which you signed you are to permit us access to the property as long as we provide 24 hours’ notice. In this case the access was to perform our first months inspection as we do for all new tenancies and as was explained to you at various stages before your tenancy commenced and as described in our welcome letter provided at the start of your tenancy. In line with this we attempted to contact you and sent you a text message to the number your provided us advising you of the upcoming inspection and that we would enter with our management key if you were not present unless advised otherwise. You did not respond. At the inspection we found that the property was not being cared for in an adequate way and again tried to contact you using the phone number you provided. It was only after sending you an email to inform you that a further inspection has been booked for the new year to check for improvement in the care of the property that you contacted us from an alternative number, your work number, which you did not provide initially and do not want us to have. It was at this point that you also advised that you do not use your personal number and that we should only contact you by email. Our inspections are there to protect both you and the landlords property but if you do not provide accurate contact details or instructions we still have the duty of care to you, the property and our landlord. Everything that we have done has been in line with standard practise as you have been made aware both verbally and in written form, and in the case of your tenancy agreement which was signed. Kind regards, Property Shop
1/5
GoogleAbsolutely disgusted with this company. They have tried to withhold bond monies from a disabled pensioner who left the property in a very good condition and was cleaned thoroughly throughout before she left. They do not take into consideration natural wear and tear, the property turned out to be one of the most expensive rents in Burnley. If you are thinking of your aging parents my advise would be to stay well clear of the property shop. We will be fighting this all the way. DONT RIP OFF PENSIONERS!!!!!
We do not agree that the property was returned in a satisfactory condition. The property was not clean and there were in excess of 20 holes in the walls. This will now be dealt with by the Alternative Dispute Resolution Service (ADR). We will provide them with a detailed inventory and schedule of condition of the property for the start and end of the tenancy along with photographic documentation. Once the ADR have considered all the evidence, we will post the outcome. Property Shop. 01.03.19 UPDATE: We claimed a total of £378.22 from the deposit for cleaning, damages and unpaid rent. We have been awarded £378.22.
1/5
GoogleNever heard such a disinterested call handler before. I asked a few basic questions about a property and was spoken to as if i was nothing but a massive inconvenience. Genuinely the most unprofessional service I've ever heard from a letting agent. No idea what they are like to use as a customer but they need to retrain their staff on how to speak on the phone. I could literally hear the disgust in the woman's voice as I asked my questions.
Good afternoon Mr Rodgers. Please may I apologise on behalf of Property Shop. Unfortunately, we have no record of an Alan Rodgers on our system. In order that I can investigate your complaint fully please can you let me know which property you were enquiring about and the day and approximate time you called. All calls are recorded. I will then be able to review the call and deal with it accordingly. Please email me at steven@propertyshopltd.com Regards Steven Chippendale, Managing Director.
5/5
GoogleWe were recently looking for a property in the Ribble Valley and were lucky enough to view some properties with Steven. We had been looking for a long time and as we pulled up to the property he was waiting for us, having prepped the house for our arrival. We felt that he had taken the time and effort to really research the property, it's surroundings and took his time to show us around. We had such a great rapport with Steven that we wanted to buy a house with him! I would certainly ask Steven to sell our house for us in the future, the negotiations were relaxed and he had a very personable approach to selling homes. Great to see more Property Shop boards popping up around the area! Thank you!
We love seeing our boards going up too, but we especially love helping people find a home. All the best in your new home and thank you for the wonderful comments. We're always here to help.
5/5
GoogleWhat a Team - 1st Class Service from Start to Finish I have just sold 2 properties through Property Shop. One had been on the market with 2 other agents for nearly 2 years and they found a first time buyer in 2 days. The 2nd property had 12 viewers and 3 offers in 3 weeks and completed 6 weeks after accepting the best offer. The service was very professional, efficient and informative. Both Lisa and Abbie have great communication skills - thank you very much to both of you. I would not hesitate to recommend the Property Shop and the fantastic service they offer
It's good to know that what we are working hard to is working well. So pleased to have helped, and your kind and specific commendation is appreciated...we may even let Lisa and Abbie know too! Thanks again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Property Shop Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Property Shop Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Accrington.
Yes. Property Shop Sales and Lettings won Gold in The Trusted Agent 2026 awards.
