Property Shop Sales and Lettings Accrington reviews

★★★★★ 1/5

Trustpilot

They expect your earnings to be far too…

They expect your earnings to be far too high to cover the rent for properties. Not very helpful.

Sadie · 4 February 2026

★★★★★ 5/5

Google

Fantastic sales team efficient and on the ball at all times. Could not ask for better service. Particular thanks to Lisa and Abby in their support.

Ian · 17 June 2019

★★★★★ 5/5

Google

I cannot recommend Property Shop enough. Our chain was not straightforward and all the team worked so hard for us. Massive special thank you to Brittany and Shelly you’re a massive asset and we are forever grateful for your patience and determination. Adele and Christian

Adele · 16 June 2022

★★★★★ 5/5

Google

We were in the fortunate position of buying and selling through Property Shop. The selling package provided was second to none. The service we received was excellent, with friendly staff and good follow up .With buying through Property Shop any problems were more easily managed. Nothing was too much trouble and they were with us every step of the way. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Jeanne · 24 August 2021

★★★★★ 5/5

Google

As a landlord with, I have property managed by the property shop. I have the comfort of knowing that any tenant put forward for my properties, will be properly checked out and vetted by the property shop. The service I receive is always extremely reliable and I am kept up to date with everything that is happening at all times. The staff are always very helpful and ensure that I get a first class service.

Carl · 17 June 2018

★★★★★ 5/5

Google

We recently purchased a piece of land and the Property Shop dealt with the sale. Our agent, Kirsty Taylor-Brass, was always on hand to deal with any queries in a friendly efficient manner. When the house is built the Property Shop will certainly be offered the opportunity to market it.

Janet · 16 June 2023

★★★★★ 5/5

Google

I have been very fortunate to have come across the Property Shop Burnley, the experience of buying my new home has been fabulous, a special thank you to Brittany who put a great deal of effort to sort everything, a big thank you !

George · 16 June 2022

★★★★★ 5/5

Google

I found all at the Property Shop helpful, professional and above all friendly. Shout out to Alfie who was extremely polite and Brittany who was always helpful, friendly and quick to respond. Worth popping in and having chat and brew with them. Thank you

Helen · 16 June 2022

★★★★★ 1/5

Google

Avoid at all cost. Tried charging an elderly couple a 1000 pounds when they asked for their deposit back. Disgusting and disgraceful and utterly disrespectful.

Roy · 28 October 2024

★★★★★ 5/5

Google

I carnt thank the staff enough with the sale of my property they kept me updated weekly and made sure I was informed of any developments. .Brittany Lisa and Alfie are an asset, and I would have no problems recommending this company and I will certainly use again if I needed to Thank you once again Mrs Janet DalePositiveProfessionalism

Janet · 16 June 2022

★★★★★ 4/5

Google

Property shop sold my property very quickly . So efficient . I felt informed every step of the way . Was informed of each viewing given feedback and advice . The staff were professional and friendly . Initially I felt my property was valued on the lower price side but negotiated, took advice and agreed a more comfortable amount for me . On the whole they were fantastic .

Jayne · 16 June 2020

★★★★★ 5/5

Google

Selling our property through the Property Shop has been a very pleasant experience. They found a buyer for us very quickly and the entire process was very professional . They kept in contact with us at every stage. The staff were very pleasant and polite. We would highly recommend this company if you wish to sell you house. Thank you to all at the Property Shop for the five star service

Fred · 17 June 2019

★★★★★ 5/5

Trustpilot

Excellent customer service by…

Excellent customer service by maintenance team both on the phone at Accrington and the electricians who.made the repair. Reported a fault and repair was completed within 48 hours. 10/10.

Elaine · 25 September 2025

★★★★★ 5/5

Google

Just WOW! Don't let anyone say that the Age of Good Service, Customer Care and yes Chivalry are lost. They are alive and well at Property Shop. Paul with an excellent team in support, sold my house in three days. Yes I did say three days. There's more, this team thought of and provided levels of support I hadn't even thought of. Thankyou so very much Property Shop.

Veronica · 16 June 2020

★★★★★ 1/5

Google

Terrible company. Contacted them 3 times to contact the tenant, did not receive a reply once. They valued our property 30% less than 3 other estate agents. When transferring the keys of the property to another estate agent to allow viewings they have sent someone else's key! Terrible customer service, they are incompetent & have been more time consuming than if we were renting the property ourselves.

Kade · 16 June 2020

★★★★★ 5/5

Google

Recently sold my property, excellent from initial visit from Paul, Rick doing the viewings and Tom and Stuart in the office, would highly recommend

Jonathan · 1 October 2024

★★★★★ 5/5

Google

All the staff at the Property Shop were really helpful with the sale of a property. They are excellent for keeping you updated with planned viewings, information from solicitors etc. I would highly recommend this estate agent and would not hesitate to use them again

Helen · 21 July 2023

★★★★★ 1/5

Trustpilot

Incompitant landlord.

Incompitant landlord. Moving in was easy. Moving out has been the most stressful experience. They have a policy of pretending there are 'issues' one you have left the house that equate to more than your deposit. They then offer to not charge you the excess if you release your full deposit to them. If you despite there report they add more and more rediculouse claims to squeaze as much money as they can out of you. My deposit was £455. The amount they want form me was £480. They "offered" to only take my deposit if i let them. I refused and they are now reporting fake faults and trying to get me to pay £680. I left the house spotless and have photo evidence. The battle continues. Watch out!

Christopher · 12 April 2023

★★★★★ 5/5

Google

Property Shop have sold two properties for me over the past two years and their service, support and communication has been excellent on each occasion. I would highly recommend Property Shop to anyone who may be considering selling, buying or indeed even renting a property.

Jonathan · 16 June 2023

★★★★★ 5/5

Google

The lettings staff at the Property Shop have always found me good calibre tenants for the apartment I rent out. They are friendly, down to earth and very easy to get hold of. They offer me peace of mind each time a tenant leaves and I would highly recommend any prospective landlord to use their services 😁PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 24 August 2021

★★★★★ 5/5

Google

The best estate agency I have ever dealt with, and there have been many. Extremely efficient, great communication at all times and staffed by very nice and helpful people. They have done a superb job on an extremely problematic and difficult sale. Highly recommended.

Sue · 16 June 2023

★★★★★ 5/5

Google

Excellent service throughout the whole process of selling our property. Must praise Abbie Wake of Property Services who was first class in dealing with all my questions along the way. Many thanks, and I would recommend this company after my experience with them !

Gary · 16 June 2023

★★★★★ 1/5

Trustpilot

I could say these people from this so…

I could say these people from this so called agency has given us absolute hell over the last couple of years but that would be a understatement,Steve simmonds is a outright scumbag absolutely and totally unprofessional a slob who can’t do his job at all .What sort of agent doesn’t give you a section 21 and expects you to know you had one!even telling us to raise the rent because the landlord wouldn’t want us to leave because of a rent rise!!!during the secion21 we didn’t know about!!!!!the outright lies and distress you’ve bought my family you should be in prison !!this man for no known reason but total dumbness zero communication almost made us homeless for just not doing your job properly.Steve in the end all your lies serviced and you must be very embarrassed topping it all off by trying to keep our deposit for things we never heard off but you got nothing though the panel!6 months on now only just reviving the deposit back and we’re doing better and have got over the trauma you brought us..beware

Cosmic · 2 January 2023

★★★★★ 1/5

Google

Most disappointed Very disappointed with the outcome of a letting application. Even though I could provide positive references and a clean background my application was rejected over a week after I had applied and they refuse to tell me why. Even thought I appealed the decision I was just met with a short answer of no change on stance. Very upset that their service has been so unfriendly.

The · 17 June 2017