DJ Alexander reviews

★★★★★ 1/5

Trustpilot

A little advice for tenants and landlords

DJ Alexander deserve 0 stars.If you are lucky enough to have the choice when moving to Edinburgh avoid at all costs.I am a renter and DJ Alexander bought out the previous letting agent (Braemore) and have taken over management of the property.For renters I would warn that they are impossible to get a hold of and good luck getting a repair done properly. To give a short anecdote; there is black mould in the property due to the seals on the windows failing. DJ Alexander sent someone out to assess the issue and they advised that their recommendation would be for the windows to be replaced. A week or so after this visit DJ Alexander closed the repair request, stating that is was "resolved". Do not expect repairs to be done. Additionally, DJ Alexander will charge you for everything they can. I have previously requested a reference confirming that I pay the rent every month and they wanted £24 for this "service". £24 pound for a 2 minute job...For landlords, I highly doubt Edinburgh is full of slum-lords so I assume agents like DJ Alexander just choose not to inform you of serious issues with the property. I understand you pay them to handle these things for you but if the property has a serious issue like the one described above their inaction is damaging your property, your investment. Hold them accountable you are the only people they will listen to.

Morgan · 9 January 2024

★★★★★ 5/5

Trustpilot

Excellent no fuss sale. Highly recommnded.

We have recently successfully sold a property through Dj Alexander and are more than happy to leave a review.From the start of the process to the conclusion we were highly impressed with the professionalism, service culture and communication of all company staff involved.The marketing of the property was excellent and iam convinced that the efforts of the staff played a big part in us obtaining a higher price than we anticipated for the property.As overseas sellers we perhaps required a little more guidance than most and Sarah who acted as our agent was excellent throughout. She made herself available at all times to answer our queries and generally walk us through the process. In all aspects of the sale she provided us with a service above and beyond what were perhaps her duties. We would like to thank her wholeheartedly for her help with this.We would also like to thank Abby who was responsible for the staging process of the property sale. Her work was highly professional and as ive said im sure partly responsible for the sale.In sum the company, in particular the two staff mentioned, delivery what they said they would. A quick, trouble free sale during which we felt comfortable, well informed and with our best interests at the forefront of their service.

Karen · 30 December 2023

★★★★★ 5/5

Trustpilot

Making it easy for first time renter

Renting a flat is a whole new experience for me and Gill Annand in the Aberdeen office has been extremely helpful. She’s kept us up to date with progress and talked us through all the ins and outs! Highly recommend.

Owen · 9 September 2026

★★★★★ 5/5

Trustpilot

Glasgow Office- Superb

We had been looking for a flat in the west end for months and by chance a DJ Alexander property came up and we got the last viewing. In the time between booking and attending the viewing we went to 3 other viewings and nothing compared to this property but more specifically the treatment we were given by Caroline. She was fully transparent from the outset, going over the pros and cons of the apartment but in chatting to us she fully explained the process of how the decision would be made, how the referencing worked and what would happen from there. Both of us cannot express how amazing the experience with Caroline was and she has been fantastic at responding to any questions. She even took the step to phone both of us individually to share the news that we had been accepted for the flat and it was little touches like this that made the whole experience fantastic.Additionally, we dealt with Laura through the whole referencing process and she too was fantastic and really helpful and prompt in responding to emails.On a wider note, the DJ Alexander maintenance team are not the fastest, and have been the only damper on our experience due to long time logs and lack of updates. However, I must add that all engineers sent by DJ Alexander have been fantastic. I do however highly recommend the Glasgow office and especially Caroline for making finding a flat that much better of an experience.

Sonny · 10 December 2023

★★★★★ 5/5

Trustpilot

Can recommend DJ Alexander and Justyna in particular

Our tenancy was transferred to DJ Alexander part way through. We have found them to be responsive and quick to act. In particular, Justyna has been superb with communication and an all-round pleasant person. She answered queries swiftly and was clear in her responses. We have now moved to a new home, but wouldn't hesitate to recommend the company and say you will be fortunate if Justyna is your property manager.

Anna · 6 June 2024

★★★★★ 5/5

Trustpilot

I have been a landlord with D J…

I have been a landlord with D J Alexander for several years and today is the first time I have had an issue dealt with on the same day. Dora was very prompt in replying to my email and following it up with a phone call. Her efforts to find me a cheaper quote are appreciated and she could not have been more helpful.

MrsHazelDanskin · 1 October 2024

★★★★★ 5/5

Trustpilot

Flat inspection from Oliver

Oliver conducted an inspection of my flat and was very helpful and professional. He arrived on the early end of the time window, allowing me to go about the rest of my day without having to wait for the inspection. Oliver was very respectful, and took my minor concerns seriously, making notes and taking photos. The inspection was thorough, and yet did not feel invasive.

Stephanie · 10 September 2024

★★★★★ 5/5

Trustpilot

A big thank you to D J Alexander

A big thank you to D J Alexander in Edinburgh for the professional service they provided with regards to securing an appropriate rental property for us. We would particularly like to thank Kieran for showing us around the rental property and for his exceptionally prompt response to our queries which resulted in a successful rental agreement within 24 hours. We would have no hesitation in recommending this agency

Sandra · 19 July 2024

★★★★★ 1/5

Trustpilot

Charging people for move out reference and deducting money from deposit without an explanation

A despicable company that I didn't even sign up with. Originally with Braemore Lettings Ltd which merged with DJ Alexander. Upon moving out numerous problems occurred. I can't even believe that for reference there is a £25 charge??? How is this allowed? Furthermore, they lost the keys I returned and I got charged for them as well. The flat was left spotless following their move-out checklist. The person who did the inspection confirmed that there shouldn't be any charges for cleaning. In the end, I got charged for cleaning as well, without any receipt or explanation of what I was charged for. Shameful behaviour. To be avoided at all costs.

Machinist · 20 November 2023

★★★★★ 5/5

Trustpilot

Very Helpful and Professional

Craig Mitchell in End of Tenancy was very helpful in resolving a damage deposit issue for me as a Landord. He showed great commitment and integrity and kept me informed by email and several calls of the progress of the situation. His understanding and professionalism in dealing with the issue was impressive service and I appreciated his sincere commitment to a positive outcome. Communication is key and Craig clearly understands the value of good personal communication-Thank You.

Brenda · 13 January 2024

★★★★★ 5/5

Trustpilot

Property Renovation

My property has been very successfully rented out with DJ Alexander for many years. They always give good practical advice and have proven over the years to be experts in the market. A big thanks to Cassandra for helping me with much needed renovations to the property recently; they provided a good service in a budge on time. I look forwards to the next lease.

Jacqueline · 23 August 2024

★★★★★ 5/5

Trustpilot

Surpassed my expectations.

Since DJ Alexander and their excellent team took over from my previous agent this year, DJ Alexander have surpassed my expectations. Firstly, I would like to thank Caroline Connelly for being courteous. friendly and efficient during our first property inspection, it is also reassuring that I can contact her with any questions I may have regarding my tennancy. Thank you Caroline! The team at DJ Alexander in Glasgow and Edinburgh are on the ball when it comes to repairs, the repairs are done by professionals who, in my experience have been excellent, as all repairs have been done in a timely manner. I would definitely give DJ Alexander 10 stars if I could. Thank you to all the team at DJ Alexander, you are all appreciated.

Elizabeth · 26 October 2023

★★★★★ 5/5

Trustpilot

My experience with DJ Alexander was…

My experience with DJ Alexander was amazing, professional and easy. We have been searching for a house for months and Lauryn came through for us. She showed us a beautiful house to call our home and explained the process in detail. She was helpful and was there for any questions. Lauryn from DJ Alexander is truly an angel sent from heaven. Gill was also professional and always available to help too. They both made moving in a wonderful experience without stress. Thank you all and I highly recommend this company. They are my go-to from now on…

Igbinomwanhia · 24 October 2023

★★★★★ 5/5

Trustpilot

Successful House Sale

Thanks to Sarah McIntyre and Abby Grigg at DJ Alexander in Edinburgh for their work in helping me sell the family home. Friendly and professional they listened to what I was looking for, dealt with everything quickly and without fuss and kept me informed at every stage in the process. Ashleigh on reception was a friendly first point of contact. A positive outcome and a positive experience.

Erica · 15 July 2024

★★★★★ 5/5

Trustpilot

Superb property management

Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was very helpful and useful to me. It certainly ensured that a tenant was found very quickly, as soon as the property was put back onto the portal again. Very professional and excellent to deal with

Matt · 19 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service, thank you!

I think Ruth Woodcock at DJ Alexander's deserves some praise. Trying to buy a property can be stressful and disappointing at times, but Ruth was very helpful and accommodating with viewings arranged quickly and conveniently, rapid responses to calls and emails. Couldn't have asked for a better service so thank you so much from a very happy customer! :)

Holly · 16 November 2024

★★★★★ 5/5

Trustpilot

Exllent real estate agency

From the very beginning, I was impressed by the professionalism of DJ Alexander Letting Agents team. The agents were knowledgeable, courteous, and always conducted themselves in a highly professional manner. They made the entire process smooth and efficient.I was also very impressed by the prompt responses and actions taken by the DJ Alexander team who worked cohesively and effectively together and always ensured that everything was done in a timely manner.In conclusion, I can confidently say that my experience with DJ Alexander Letting Agents has been outstanding in every aspect. I am extremely satisfied with the services I received and the property I now own, thanks to your dedicated team. I will not hesitate to recommend your agency to anyone in need of real estate services.Sincerely,Jia

Jia · 12 October 2023

★★★★★ 5/5

Trustpilot

After being given little time to find a…

After being given little time to find a new property to rent due to my previous landlord selling, Chloe was very helpful in helping me find a new home for myself She was very responsive over email and answered all of my questions so I had not doubt I found a property that suits me. Thank you so much Miss Chloe Mitchell

Jocelyn · 24 September 2024

★★★★★ 5/5

Trustpilot

We really loved the DJ Alexander…

We really loved the DJ Alexander process, it was incredibly professional. The entire experience was seamless and hassle-free. Calumn Robertson was especially helpful during the application process for our rental house in Edinburgh. She ensured everything went smoothly and was proactive throughout. Thank you for assisting us in finalising the house and meeting all the requirements on time.

Nidhi · 23 November 2024

★★★★★ 5/5

Trustpilot

Ramya Peela: My property relations manager

Ramya was absolutely fantastic in handling our recent repair issues. She responded quickly to our requests, booked reliable contractors, and was very professional throughout the entire process. Thanks to her efficient problem-solving skills, our boiler and shower were fixed promptly, leaving us feeling comfortable and taken care of in our rented apartment. I highly recommend Ramya for her excellent property management services.

Dheeraj · 23 September 2024

★★★★★ 5/5

Trustpilot

Rental Tenancy Experience - Glasgow

Efficiency, timely-responses and thorough assistance. The team at DJ Alexander has been of immense help throughout the process of renting the property from the moment of submitting the note of interest to what followed it in paperwork and document checks. Special thanks to Gael Mitchell for connecting me and handing over my application to the landlord, and referring me to the application processing team. I would also like to thank Laura Mctaggart for being very prompt in answering my questions and supplying the necessary links to complete the process. Her assistance and efforts in making the process easy to navigate and complete are very appreciated.

Hala · 5 October 2023

★★★★★ 5/5

Trustpilot

Very professional services to tenants

Our previous letting agent was acquired by a new Glasgow branch shortly before our lease ended, so we were concerned about the transition. However, the handover went smoothly, and the check-out services were professional and very efficient, with clear instructions. We received our deposit back within three days of returning the keys. A special thanks to Johan Ross who handled the inventory inspection and related paperwork.

J · 17 July 2024

★★★★★ 5/5

Trustpilot

Well done Evie Hunter

I would like to take this opportunity to personally congratulate DJ Alexander and their team on doing a great job. I would especially like to thank Evie Hunter who has managed the rental of my flat from the beginning. She is both proactive and reactive and so professional in her work. She has endless patience and always responds quickly to any communication from me. She is such an asset to the company and I feel safe in the knowledge that she is managing my flat. Well done Evie and thank you again for all you do making the process of renting out my flat so easy.

Mark · 15 September 2023

★★★★★ 5/5

Trustpilot

Exceptional Service and Expertise

I recently had the pleasure of working with Kieran, from DJ Alexander, and I must say that my experience was nothing short of excellent. Kieran went above and beyond in helping me find the perfect rental property, and his professionalism and dedication truly stood out.From the moment I contacted DJ Alexander, Kieran was incredibly responsive and attentive to my needs. He promptly scheduled a viewing of the property I was interested in, and he made the entire process seamless. His knowledge of the property and the local area was impressive, and he was able to provide valuable insights and answers to all of my questions.What truly sets Kieran apart is his genuine commitment to ensuring that I found the right property that met all of my requirements. He took the time to listen to my preferences and needs, and he showed me several properties that aligned perfectly with what I was looking for. His patience and willingness to accommodate my schedule for viewings were greatly appreciated.Throughout the process, Kieran demonstrated excellent communication skills, keeping me informed every step of the way. He was always reachable and responsive, making me feel like a valued client. His professionalism and attention to detail gave me confidence in DJ Alexander's services.In the end, thanks to Kieran's efforts and expertise, I found my dream rental property. I couldn't be happier with the experience, and I highly recommend Kieran and DJ Alexander to anyone in need of property management services. Kieran's dedication, knowledge, and outstanding customer service truly made a positive impact on my property search journey. Thank you, Kieran, for your exceptional assistance!

Rakesh · 8 September 2023