DJ Alexander reviews

★★★★★ 5/5

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Excellent company to rent from

Excellent company to rent from. I had a few issues but they were resolved instantly and all the staff were so lovely and helpful. I want to give a massive shout out to Chloe from the Edinburgh branch and Caroline in the Glasgow branch. Both credits to the business and honestly extremely lovely gals ❤️ thanks for making my move in so special and very happy with how I’ve been treated xx

Anisa · 6 March 2024

★★★★★ 5/5

Trustpilot

Great experience

We couldn't have asked for a better experience with DJ Alexander assisting us to find and secure our new flat.Natalia Piekarska was a great help in our flat search, assisting us very well despite challenging circumstances surrounding finding a 3 person HMO flat during the busy summer months. The viewing was arranged very efficiently and I found Natalia to be extremely knowledgeable and personable. Any queries were responded to quickly and extra help was always on hand when we needed it.Laura Mctaggart in the applications team was fantastic in letting us know exactly what steps were needed to enable us to sign the lease for the property and get this turned around in a short space of time. Laura was also on hand to provide quick and helpful responses when we had questions.

Ross · 31 August 2023

★★★★★ 5/5

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Outstanding Service!

I recently had the pleasure of dealing with DJ Alexander Letting Agents, and I must say, the experience was nothing short of exceptional. In particular, I would like to extend my heartfelt thanks to Lynsey Burr and Giulia Ceccarelli, who went above and beyond to help me out of a tight spot.On the day of my move, I accidentally left my keys in a bag, which was loaded onto the moving van headed for Edinburgh. To make matters worse, my train was scheduled to reach Edinburgh late at night, which meant I would be stranded outside my new home without a way to get in.In my panic, I reached out to DJ Alexander and was fortunate enough to speak to Lynsey and Giulia. They were incredibly understanding and empathetic and immediately sprang into action to help me out. Despite the late hour, they arranged for a set of keys to be left for me in the drop box, ensuring that I would be able to access my new home upon my arrival in Edinburgh.I am grateful for Lynsey and Giulia's swift and thoughtful response. They turned what could have been a very stressful situation into a seamless experience, and I am truly thankful for that.I would highly recommend DJ Alexander to anyone in need of letting agents in Edinburgh. Their professionalism, efficiency, and genuine care for their clients is unparalleled. Thank you once again, Lynsey and Giulia, for your outstanding service!

Divij · 31 August 2023

★★★★★ 5/5

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Rental team great customer service from Connor

My experience with Connor in the rentals team was excellent and this review specifically reflects him and his customer service. He was proactive, engaging, very customer focused and organised. Thank you for your support.

Jane · 14 September 2026

★★★★★ 5/5

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5* Property Manager

Our Property Manager Asif went above and beyond with our request to keep a dog in our flat. When we originally asked back in September of 2022, the landlord refused our request. However, deciding to be cheeky, we thought we would ask again a year later in August 2023. To our surprise, Asif went beyond what we ever had expected. He corresponded back and forth with the landlord over a period of a week and managed to convince them to allow us to keep a dog in our flat. I really would recommend Asif to anybody thinking of renting from DJ Alexander. Asif has given my partner and I the opportunity to welcome a dog into our lives - which we never thought would be possible as tenants. Leaving a 5 star review for him, with the additional note that if I could leave more, I would.

Gabriel · 16 August 2023

★★★★★ 5/5

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Yasser

Yasser, James and Abby were so supportive during the sale, especially Yasser, who I had most dealings with.During this stressful time, whenever I had a question or problem, Yasser was very quick to reply. He was always very reassuring which eased any tension I had. Hats off to that wonderful team. I am forever grateful to them.

Janet · 30 October 2024

★★★★★ 5/5

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Laura and Finn

Laura McTaggart was fantastic and went above and beyond in helping me through the process of getting my home. Laura was in constant communication through calls and emails and kept me updated every step of the way. Finn Anthony who showed me the property was also really professional and let me take my time to look around and answered any questions I had. A great overall experience from start to finish.

Leigh · 26 February 2024

★★★★★ 5/5

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Brilliant from start to finish

Brilliant from start to finish. Both Sarah & Elliot were both professional, attentive, friendly and kept me updated every step of the way. Cannot fault the service they gave.Flat sold in 3 weeks. Received offer 30k over asking price.When selling again, l wouldn’t hesitate working with Sarah & Elliot at DJ Alexander in Edinburgh.Thanks again guys. Much appreciated

A · 13 October 2024

★★★★★ 5/5

Trustpilot

Being a new client to the company

Being a new client to the company, I had some expectations for them. Happy to say that, they did a wonderful job and we are happy in our new home. They did more that what we have expected. The Property Manager Robyn Murdie was so meticulous on our first day which helped us a lot.

Athira · 25 November 2024

★★★★★ 1/5

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Illegal Rent Increases

1st interaction with this company was them threatening me to pay for damage done by someone else to a shared front door. 2nd interaction was them telling me work will be getting done on my apartment. Starting date they gave me was wrong, the finishing date was wrong and even the work being done turned out to be wrong. Didn't want to take any responsibility when this impacted me. 3rd interaction with this company was them illegally increasing my rent twice inside 12 months. They denied this was illegal and then ignored my emails until I phoned their head office and demanded a response. Conveniently it was only after I had moved out and they had increased the price again for the next tenant they then admitted they had acted illegally and that it shouldn't of happened. They'll mess you around, ignore you and even break the law. Avoid.

Iain · 3 June 2026

★★★★★ 5/5

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Top class service from Leandra in the Edinburgh office

I called up to ask a request - to find out if someone could help me with finding various legal documents for a flat I bought through Grants Property Management 7 years ago. Grants changed their name to Sandstone before beingvtaken over by DJ Alexander in 2024. I thought I was probably asking for the impossible request however Leandra Brown from the Edinburgh office went the extra mile for me. I was so impressed by her attitude. Nothing was too much or too difficult. She was super efficient on the phone and told me that she would love to help track down the info I needed. She said it might take a while but she would get onto it straight away. Anyway, much to my surprise she emailed me back within the hour to tell me she had found everything I asked her for. I was so grateful to Leandra. I hope she gets to read this because I had wanted to write to the boss of D J Alexander to let them know how good the service I had received was. She went over and above what I was expecting. First class service Leandra. Thank you.

Sarah · 2 June 2026

★★★★★ 5/5

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Excellent staff

I had a great experience renting a flat with DJ Alexander. Carol Clark has been very friendly, helpful and professional going above and beyond to assist me in the process. Furthermore, Scott Luttrell was great in taking me through the flat and showing me all the facilities and utilities. Due to my experience with them, I would be inclined to rent with DJ Alexander again. Thanks guys.

Mark · 2 May 2024

★★★★★ 5/5

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Recently had an apartment viewing with…

Recently had an apartment viewing with DJ Alexander where Finn was the property Manager. He was so friendly and chatty, he was willing to answer our questions and calm our worries. From the viewing till we got our tenancy, he was really helpful and acted like a real professional.Kudos to the customer care team at Glasgow too, thanks for the prompt responses and answers. Thank you all so much

Ojedokun · 13 March 2024

★★★★★ 5/5

Trustpilot

Amazing Dedication By Paul and His Team

My partner and I recently moved to the UK and enlisted the assistance of DJ Alexander to find the perfect home for us. We met and had the privilege of working with Paul who's kindness, dedication, and professionalism was a massive support to us in such a turbulent time of change. Paul was extremely knowledgeable about the areas and the properties within his portfolio, always answering every question we could have before we could even ask it. The process was smooth, well explained, and streamlined in regards to the paperwork side of things, and the use of Goodlord was an innovative and intelligent touch to the process. After having done viewings and working with a few other letting agencies around Edinburgh, we are extremely pleased with our decision to continue working with Paul for how above and beyond he and everyone on his team went to find us our new home. I also want to extend a thank you to Lynsey who was instrumental in helping us to organize our property viewings and who's friendly service and prompt communication was greatly appreciated given everything else going on. Thank you very much Paul and Lynsey for all of your tremendous help and support, it will not be forgotten.

Benjamin · 24 June 2023

★★★★★ 5/5

Trustpilot

First Class Service

Natalia Piekarska has been our point of contact at D J Alexander for some time. Having a known person to deal with is always helpful. She dealt with the departure of one set of tenants and the finding of new tenants in a speedy and efficient manner. We are delighted that we will only have two weeks void. She is easy to contact and always responds speedily.

Teribus · 17 April 2024

★★★★★ 5/5

Trustpilot

Agents go above and beyond

Abby was hugely helpful to me. Answered all questions in a timely manner, set up service appointments, and gave general guidance as needed. We purchased a flat for our son to live in as a student - and we are in California! She even directed us to a solicitor to complete the purchase. This was an entirely new process for us and very different to how it is done here. Yasser was also extremely helpful with a lot of little details and we are extremely appreciative.

Judy · 16 June 2023

★★★★★ 5/5

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had the pleasure of dealing with Ava at…

had the pleasure of dealing with Ava at Glasgow office again yesterday, she is always helpful, efficient and kept me right regarding addresses for keys-I was looking for the wrong address.

Craig · 18 September 2026

★★★★★ 5/5

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Definitely had a good experience with…

Definitely had a good experience with DJ Alexander. I viewed the property, got a response, got my credit checks done and confirmed a move in date all within weeks!! Laura Mctaggart was very prompt in responding to my emails and it was so helpful. She also answered all my queries without any complaints. 10/10 I would recommend. 😊

Mahendra · 17 September 2024

★★★★★ 5/5

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Ruth Woodcock

I have had mixed experience in recent months both within DJ Alexander and through issues outwith our joint control. The member of staff who has given me most support and assistance is Ruth Woodcock. Throughout a fraught period Ruth has been very attentive, has kept me fully informed and is a delight to deal with.

Bob · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent service all round

Just moved into my new flat and the customer service and support I've had from the start of the process has been excellent.From viewing the flat through to signing the tenancy agreement was such a smooth procedure and only took around 4 days which I thought was insanely fast!Correspondence is always speedy which is awesome and a big shout out to Paul who has been very helpful from the viewing all the way to handing the keys over.

Cammy · 24 July 2023

★★★★★ 5/5

Trustpilot

Superb Service

I have owned a lot of properties in the last few decades but this was my first time using DJ Alexander. I worked with Johan, Scott, Ruth and Stephen and they were all excellent. They couldn’t have been nicer or more helpful. They were very proactive and often anticipated problems before they happened. I highly recommend them and I will definitely use them again.

Brian · 24 May 2024

★★★★★ 5/5

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Great team!

5 stars to all of the members in the Property Support Administration team in Glasgow. Always willing to help and quick to respond to all of my queries and requests.

Claire · 18 September 2026

★★★★★ 5/5

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Fantastic experience Giulia was lovely…

Fantastic experience Giulia was lovely from the get-go incredibly informative and helpful and lovely in person. The whole process was really quick and they kept us updated about our application progress. We got the house which we absolutely loved and 3 months in we are really impressed with the service and care provided. I would highly recommend Guila and DJ Alexander. Also a mention to Christin who was genuinely lovely dealing with our application. Whenever we needed anything Guila and Christin were available to answer any questions.

Annie · 5 May 2023

★★★★★ 5/5

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Stuart Rae. 5 Star Service

Getting my property organised has been an absolute pleasure thanks to the help and attention I received from Stuart Rae. He made the whole experience smooth and was efficient from start to finish. Stuart offers a very down to earth approach to his clients which I found very reassuring. I would recommend using DJ Alexander to anyone but anyone working with Stuart are in safe hands. Thanks Stuart.

Karen · 23 February 2024