DJ Alexander Aberdeenshire reviews

★★★★★ 5/5

Trustpilot

Great Service From DJ Alexander

I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Ben Alexander, the Director of New Business, and Natalie Cotton, the Portfolio Team Manager. My experience with them has been nothing short of outstanding, and I would like to share my positive feedback.As a seasoned landlord and business owner with over 40 years of experience in the industry, I recently entrusted D.J. Alexander with the management of all my properties due to the challenges posed by the Covid pandemic. From the very beginning, Ben and Natalie have consistently demonstrated their professionalism and expertise, ensuring a seamless and efficient letting and full management process.Throughout my interactions with them, I have been thoroughly impressed by their dedication to providing excellent customer service. They have been incredibly helpful and responsive, addressing any queries or concerns promptly and effectively. Their knowledge of the market and their commitment to assisting both tenants and landlords have been truly remarkable.I would like to commend Ben Alexander and Natalie Cotton for their exceptional professionalism and customer service. Their attention to detail, reliability, and genuine care for their clients' needs have left a lasting positive impression on me. It is without hesitation that I recommend D.J. Alexander sales and letting to anyone seeking reliable and trustworthy property management services.Thank you, Ben and Natalie, for your outstanding support and commitment. Your efforts have made a significant difference in my experience as a landlord, and I am grateful for all that you have done.Mosobbir

Mosobbir · 30 December 2023

★★★★★ 5/5

Trustpilot

We had Jen come to our flat for…

We had Jen come to our flat for inspection this week and she made it such an easy process! I was in the flat when she arrived and she had such a lovely attitude, she explained what she had to do, we talked about some points we wanted to bring up and she dealt with them instantly while explaining what would happen. We loved her!

Holly · 4 October 2024

★★★★★ 5/5

Trustpilot

I applied to rent a flat with DJ…

I applied to rent a flat with DJ Alexander. Gill Annand made the approval process very smooth and quick, which is really appreciated. I can't wait to move to my new flat :)

Alejandro · 6 December 2023

★★★★★ 5/5

Trustpilot

We had our first encounter with DJs…

We had our first encounter with DJs today and it was nice and was went the way we wanted. Sarah was superb and she has shown us the property and have answered all our queries. Looking forward for a long term engagement.

Arijit · 6 April 2023

★★★★★ 5/5

Trustpilot

Very responsive and helpful

Very responsive and helpful! Evie was terrific in helping secure the perfect apartment, I'm absolutely thrilled. Gill Robertson-Cree was great and so helpful with my application process. Would very much recommend this agency.

Ciara · 1 December 2023

★★★★★ 5/5

Trustpilot

It's a nice experience with DJ…

It's a nice experience with DJ Alexander especially Kieran help us much. Great experience and always recommend dj Alexander.

Surya · 27 August 2024

★★★★★ 5/5

Trustpilot

Easy and efficient

Easy and efficient, Ryan Cochrane has been a massive help getting everything sorted and helping out even after I've moved in.

Jason · 22 July 2024

★★★★★ 5/5

Trustpilot

Great Service

We have had a few maintenance issues over the past few months with a property which we let out and Norman MacLean has been extremely helpful in ensuring those issues are attended to in a timely manner. He is very good at communicating and also very responsive to all queries and at all times is very professional. He is definitely someone I feel I can rely on to ensure my property is maintained to an appropriate standard.

Averil · 21 February 2024

★★★★★ 1/5

Trustpilot

Avoid! Especially Students!

Avoid! D.J. Alexander (formerly Stonehouse Lettings) does not care about the tenants in the slightest, other than their money! There’s no 24 hour assistance for heating/lock/security issues, even in an emergency! Anything that needs repairing or replaced takes months and on top of that they will blame and try to charge you for it when you move out. Students especially, they think they can take advantage of your age and relative inexperience. After letting with them once we avoided them like the plague until they unfortunately took over the smaller agency we rented with and we were devastated. We are good respectful tenants and take pride in that and yet we haven’t seen a penny of our deposit and it has been over 6 months since we moved out. I wouldn’t write a review like this unless I really felt I necessary, to stop other students experiencing what we have. Even amongst our circle we aren’t the only ones who have experienced this. I really would avoid using them if it’s possible

LJackson · 15 December 2023

★★★★★ 5/5

Trustpilot

Maureen Cruickshank

Overall the website made it very easy to search for properties that suit my preferences. The agent Maureen was super kind and helpful. Helped me well along the well of finding a place.

Customer · 10 November 2023

★★★★★ 5/5

Trustpilot

Natalia has been super helpful and…

Natalia has been super helpful and prompt.I had a lot of questions throughout the renting proccess and she never delayed in answering my quieries.

Maya · 17 May 2024

★★★★★ 5/5

Trustpilot

Paige and Diane were absolutely…

Paige and Diane were absolutely amazing, super speedy tenancy process. Amazing service, very professional.

Maggie · 1 November 2024

★★★★★ 5/5

Trustpilot

I recently relocated from Delft, Netherlands…

I recently relocated from the Netherlands, and Laura Mctaggart from DJ Alexander was incredibly helpful throughout the process. She was highly responsive over both phone and email, assisting my wife and me in finalizing the deal quickly. The house we rented was well-maintained and kept in excellent condition. Additionally, the housing agency's website was easy to navigate, making the overall experience smooth and hassle-free.

Thejas · 1 October 2024

★★★★★ 5/5

Trustpilot

Very helpful staff

I have mostly dealt with Cara Jenkins who has shown nothing but patience and kindness to me and guided me through the tenant application. I also have dealt with Galina and Imran who both have been very helpful so I cannot fault.

Jean · 21 February 2023

★★★★★ 5/5

Trustpilot

Smooth and efficient

Process was smooth and efficient. Kieran Mooney was especially helpful on the viewing side, and Chloe Mitchell was always on hand to help during the application process.

Hew · 12 March 2024

★★★★★ 5/5

Trustpilot

Viewing

Really good viewings, Ellie was extremely helpful. She was friendly and very good at her job. Thank you :)

JC · 7 August 2024

★★★★★ 1/5

Trustpilot

DON’T DO IT, you will regret

Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges.After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues acknowledged, so after only 2 months we terminated our tenancy. In our checkout report, our property manager Asif Mohammad stated that the grass in the shared garden space was overgrown, but he stated in the report that we weren't responsible for this; despite this we were hit with a £175 bill for supposedly overgrown grass during our move-out. After checking around for quotes to cut a small patch of grass if was significantly less than what they had charged, but seeing as DJ use their very own gardening services, it wasn’t surprising that they charge extortionate prices to fleece tenants of their deposits.Getting responses from the end of tenancy “manager” Craig Mitchell felt like pulling teeth, we spent months of back and forwards emails. When we tried the deposits scheme, DJ Alexander conveniently waited out the 30-day clock before replying. Frustratingly, almost 5 months after moving out we ended up paying just to be done with it. For anyone thinking of going with DJ Alexander, DON’T DO IT, you will regret. Try other letting agents like Burgh, Clan Gordon, Murrie and Currie etc.

N · 22 November 2023

★★★★★ 5/5

Trustpilot

Sarah Liu - DJ Alexander

Sarah Liu made the whole experience of finding a flat to rent very easy and accessible. She made sure we were in the loop of the whole process and answered all my questions. Overall, a very good experience. Would recommend!

Scott · 22 April 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Care

I had a very constructive cooperation with the representative of the real estate agency that has helped me a lot in my search for the most appropriate property that suits my taste.Amber was really helpful and polite and was willing to arrange a virtual viewing for me as I live outside the UK.All in all, I highly recommend Dj Alexander lettings to anyone who wants to rent a property its staff is really friendly and in close proximity to the customers but also they offer a wide range of options for the potential tenants.

Stella · 30 June 2022

★★★★★ 5/5

Trustpilot

Timea Farkas- above and beyond.

Over the past few years we have been dealing with a wonderful, dedicated and professional member of the team. Timea Farkas or Mia as we know her, has been the most incredible help. She communicates in a timely manner and uses her own initiative to solve problems as they arise which is a huge advantage. All in all a fantastic ambassador for the company.

Derek · 24 September 2024

★★★★★ 5/5

Trustpilot

Alison was great

Alison was great at keeping us up to date with our deposit and liaised brilliantly with our landlord.Very smooth process.

Mrs · 18 July 2024

★★★★★ 5/5

Trustpilot

Great rental and then sale experience…

Great rental and then sale experience from Stephen Lawson and his team. Great communication and advice throughout.

NEIL · 6 September 2024

★★★★★ 5/5

Trustpilot

Amber Moyes was very professional and Helpful!

I was on call with Ms. Amber Moyes, to help in scheduling viewings for properties. She was very helpful and kind, answering all my questions and explaining the renting process here, and provided good tips on when to call in case of viewing cancellations for other properties. I had 7 properties I wanted to book viewings for, which I was worried would be overwhelming, but Amber was very understanding and patient, and we went through each one to find viewing times to attend. Excellent customer service!

Alreem · 23 June 2022

★★★★★ 5/5

Trustpilot

Very good experience

The warm reception I got from the Lady on my viewing day made it easy to decide to take the apartment. Bold, confident, straightforward and yet very welcoming. Thank you Gemma

Yubee · 6 December 2023