Trusted Agent profile · Aberdeenshire
★★★★★
1,581 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 37 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotDiane was wonderful and very helpful in…
Diane was wonderful and very helpful in settling us into our new home. Everything was explained and easy to understand throughout the process.
Thank you Zahra, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotKasper has been extremely helpful…
Kasper has been extremely helpful through the whole process of assisting .Kasper went above and beyond to assist us .
Thank you, Cardross, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotLaura Mctaggart was super helpful and…
Laura Mctaggart was super helpful and timely with her responses - really easy and smooth process. Thanks Laura.
Thank you, Catarina, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotIt was a really great experience to…
It was a really great experience to view a property! The best agent ive ever met! Caroline Connelly is amazing! We will always go back to her for any property!
Thank you, Grace, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotSuper helpful as always - Dora Alves (the explorer)!
I had the pleasure of dealing as a tenant with Dora Alves from DJ Alexander and I couldn't be more impressed. Dora's diligence and helpfulness truly stood out throughout our interaction. She was attentive to every detail, responsive to all queries, and went above and beyond to ensure a smooth experience. Her professionalism and dedication are commendable, and I highly recommend her services to anyone seeking top-notch assistance in the real estate industry. Thank you, Dora, for your outstanding support!
Thank you, Asfand, for this excellent review. We will pass this onto Dora.
5/5
TrustpilotKieran was respectful and present
Kieran was respectful, patient and explained things to me very well. When I went to view the property he was just amazing. His communication /emails are respectful and well written.
Thank you, Vera, for this excellent review. We will pass this onto Kieran and the Team.
1/5
TrustpilotDon’t use them to rent house or give them your house to manage as a landlord
It’s been almost 2 months I left the property, and there was no mentioning of my refund for paying extra on house rent until I reached out, by the time I got paid, it was half, throughout my tenancy, they hardly respond and it took them 2 months to fix my washing machine, what I met in the property as spoilt, they are billing me to fix it after I left, I don’t have an explanation on why my refund is been halved and they have hidden charges that would be levied against you once you leave
Dear Dapo, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
5/5
TrustpilotExcellent support from Kieran
Kieran has been a huge help all the way through from when we moved in 6 months ago. Very attentive and genuinely nice person that is always on the ball. Thanks for all the help mate!
Thank you, Callum, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotPersonable service and easy process.
Ryan was great at communicating and working with us as we viewed the property and through the offer process.
Thank you, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotI was asked to leave a VIEWING review…
I was asked to leave a VIEWING review so here we go! You asked so I'll deliver. Nothing I have to say will differ from others with bad experiences. I believe the corruption and shift behaviour of DJ Alexander runs deep into company culture and may not necessarily be any one letting agent's fault. To this end, I had a viewing recently with a Gemma-Louise and she was kind and informative. However, she outright lied to us about the heating situation in the flat as soon as we walked in, claiming that heating was not on despite a very toasty flat, only for me to touch the heater and feel its conduction. Definitely not trying to embarrass her personally but I blame the shift sales tactics at people drinking coffee at their warm office. If you want tenants, start by being straightforward and honest. It goes without saying that after viewing the flat I learned EPC rating is a minimum E. Shame. Never going to let from them.
Dear Nicholas, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotExcellent and quick service
Excellent service from Giulia and Yasser. Very quick to produce the schedule with lovely photos plus easy to follow all the admin needed to sell a property. It was on the market less than 2 weeks after initial consultation and viewings were handled by their office. Once offer was accepted everything went through smoothly. I have bought and sold a lot of properties and this was one of the easiest and stress free.
Thank you, Katie, for this excellent review. We will pass this onto Giulia, Yasser and the Team.
5/5
TrustpilotHelpful and professional
We’ve been renting with DJ Alexander for a few years now, they’re very competent and present overall. Ms Gemma-Louise is particularly helpful and proactive, I am sure we are in good hands!
Thank you, Stefania, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotThanks Jen…
Jen was great from the day of viewing the property, guided me through the process and answer questions with honesty and care, thank you very much.
Thank you, Mohammad, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotCarol is excellent. Easy to contact and sorted a complex situation
We recently worked with D J Alexander on a complex corporate let. Despite numerous technical issues on our side, and one complication with the Goodlord platform, Carol was responsive, contactable and very efficient.
Thank you, Rosie, for this excellent review. We will pass this on to Carol.
5/5
TrustpilotGreat service
The reception we got from Asif Mohammed was quite good on house viewing at Craigend Park. We were able to grab the apartment. We have been longing to get accommodation through DJ Alexander, and I know soon we will still buy house through the company.Sherifat
Hi, thanks for the feedback. I will make sure to pass this onto Asif.
5/5
TrustpilotExceptional Service
The application process was smooth. I want to commend the Dj Alexander team, Gill Robertson & Asif for a splendid job done. Additionally, a massive thanks to Asif Mohammed for ensuring that the property was professionally cleaned prior to the move in date.
Thanks for the great review. We will pass this onto the team.
1/5
Trustpilot'The problem will resolve itself'
'The problem will resolve itself' must be the motto of this company's customer support service. If you end up renting through them, don't expect them to get anything done when you request maintenance. What you will get instead are extensive tirades about the long list of things they believe you need to do before they take any action. My experience with trying to convince them to take measures against a rodent infestation have been incredibly frustrating and completely unsuccessful so far, which makes me deeply regret choosing to rent through them.DJ Alexander, having the plague would probably be much more pleasant than being your customer.Edit: Sending an e-mail to customer support has achieved nothing, as DJ Alexander can't even be bothered to respond. They may eventually take action to address your problems, but probably only if they're legally liable otherwise, and by that point will have wasted enormous amounts of your time. What an absolute disgrace of a company.
Dear Reviewer,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
5/5
TrustpilotI have used several letting agents for…
I have used several letting agents for properties I rent out in both Scotland and England. I have found DJ Alexander professional, and they always return emails and any queries we have within hours. I have recently had an issue with damp in one of my properties and Alison McInnes has dealt with the issue promptly updating me on every aspect. If you are looking at renting property in Scotland I would certainly recommend DJ Alexander
Thank you, Charles, for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotWe dealt with Kieran Mooney and he was…
We dealt with Kieran Mooney and he was very pleasant and always responded to us quickly. When doing viewings he was on time and very friendly. It made the experience much smoother. We can’t recommend him enough.
Thank you for this great review. We will pass your feedback onto Kieran and the Team.
1/5
TrustpilotAvoid. Your data is not safe
Took over the letting agency my landlord used, TayLetting, read reviews to see they are buying up small agents. Then they shared personal data with contractors without permission. But worse, they are utterly hopeless at managing shared services at the property. The final straw is a schedule of charges - no other agent makes in my experience- including an automated reference, 3 questions £30. Scammers exploiting tenants at every opportunity.
Dear Janet, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat property management team
Following end of tenancy inspection, there were a number of major repairs and maintenance that needed taken care of. As I live 250 miles from the property, I left it to Sophie B. in property management team to coordinate and organise the repairs. She was extremely helpful, always prompt in her correspondences, very proactive and never hesitated, when asked, to help me with decisions in choosing materials, etc. She gave sound advice on property improvement with the right balance between spending Vs investment benefits. Overall excellent service.
Thank you, Preejaya, for this excellent review. We will pass this onto Sophie.
1/5
TrustpilotDO NOT USE as a landlord
DO NOT use as a landlord. I’ve had quite possibly the worst experience as a landlord when my property was transferred fromThe care of Getaghty-Gibb agents in summer 2023. They are impossible to get hold of, charge hidden fees, and don’t actually do anything to ‘manage’ the property at all. They will go ahead with work youve not signed off on and won’t bother to get quotes from different tradesmen to do simple tasks. They are clearly only interested in profits and completely disinterested in making sure managed properties are fit for purpose/marketable for prospective tenants.
Dear Jillian, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotPolite, professional and helpful
Although it took a while to get through to D.J. Alexander, when I got through I spoke to Harry who was professional, patient and helpful. He answered any questions I had and allowed me to take my time to ensure I had asked and addressed all I needed to. I would recommend
Hi, thanks for the great feedback and I am glad Harry was able to help
5/5
TrustpilotI have just secured a property with DJ…
I have just secured a property with DJ Alexander and it has been completely seamless. In a stressful market the team were informative, patient and helpful. Special thanks to Natalie Paul and Giulia and extra special thanks to Yasemin. I would highly recommend DJ Alexander and many thanks to them!
Hi, thanks for the great review. I will make sure to pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
