Trusted Agent profile · Aberdeenshire
★★★★★
1,579 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,579 reviews on two platforms, including 37 Google reviews rated 3.7.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotNew Tenants with DJ Alexander…
We are new tenants with DJ Alexander and so far have been very impressed. There was an issue with a lack of hot water in the shower and the maintenance manager David Harcus had it sorted for us the same day. With other letting agents we have used we always had to wait days if not weeks for repairs.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotTop class customer service!!
Great Service.This was unfortunatley quite a drawn out request due to availabiliblty of the landlord but Dale was very , very proactive and helped us get the situation sorted. I was kept informed every step of the way and never felt out of the loop.We now have new carpets throughout the house in our preferred colour.Top class customer service. Well done Steven O'Neil
Hi Steven, thank you for the great review!
5/5
TrustpilotGreat experience supported by a professional team!
We've just rented our new home via DJ Alexander and will be moving in shortly. From the outset they've been a complete delight to work with. Laura McTaggart and Caroline Connelly have guided us through every step from our initial viewing to signing our lease - they've provided advice on our chosen location and calmly guided us through the referencing process with GoodLord (who were also excellent). Can't recommend DJ Alexander highly enough. Such a professional, warm and friendly team! Thank you all!
Thank you, Erica, for this excellent review. We will pass this onto Laura, Caroline and the Team.
5/5
TrustpilotRobyn was fantastic
Robyn was fantastic. She helped my sort out electricity problem and was gracious and punctual.
Thank you, Alexis, for this excellent review. We will pass this onto Robyn and the Team.
5/5
TrustpilotDJ Alexander is a very good company.
DJ Alexander is a very good company with reliable service and also wonderful by provision of quality properties to their clients. I would always like to have properties deal with this reputable company and willing to introduce friends and relatives to their good works. This experienced could only be known by her diligent and competent state Elaine Thompson very wonderful staff 👏 I thank you very much. Keep promoting your company with your excellent attitude .
Thank you, Jude, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotViewing
I booked a viewing with Connor Quinn which was a nice experience. He provided all the information I needed and advised me on how to make the application. I'm now proceeding with the next steps - hope everything goes fine:)
5/5
TrustpilotGreat Service
Abigail was absolutely wonderful in the way she sorted everything out for me. Excellent service.
Thank you, Brian, for this excellent review. We will pass this onto Abigail and the Team.
5/5
TrustpilotThe staff at DJ Alexander is highly…
The staff at DJ Alexander is highly professional, supportive and responsive to the requests/ issues raised. The maintenance services are excellent and respond very quickly and high quality repair/maintenance done upon request. I have been coordinating with Hannah Bayres at DJ Alexander during my tenancy and check out from the property and I had excellent experience through out this time.
5/5
TrustpilotI have to give a massive thank you to…
I have to give a massive thank you to Caitlin butler who has been amazing with helping me and my cousin getting our dream flat to move in too!! Such a lovely women and so easy to talk to for advice couldn’t recommend Caitlin enough!!
5/5
TrustpilotI chose DJ Alexander because they were local and, judging by the number of their “For Sale” boards around, I thought must have good experience of the market.
I found their website was designed to give major prominence to the house being sold rather than advertising themselves. From my initial phone call, to them to getting the house on the market was a slick and efficient process. The brochure was excellent, particularly the photography. I got a large number of bookings for viewing from the first day, all dealt with by the firm, and I was notified of these, and the feedback. I received an early note of interest and I was advised by DJ Alexander on a suitable negotiated price for me to take it off the market, with a very satisfactory result. The three way communication with them and the lawyer, by email right up to settlement was very satisfactory. I have no hesitation in recommending them.
Thank you, Sue, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotHorrendous
Horrendous. Worst agency I have ever dealt with. Difficult to get hold of via phone. Complex online system for reporting issues. Non responsive or very poor and negligent response to urgent issues. Long winded and obstructive processes for resolving issues. “Urgent” matters (heating, plumbing, boiler issues) have consistently taken up to 4 months to be addressed. I have now put in an online request for what is classed as a “non urgent” matter (where I have simply requested permission for one of the provided mattresses to be moved into storage in the garage/ loft so that I can use my own, as I have suffered severe back pain due to the provided mattress being old and of poor quality), and I am dreading the wait that it will take before someone from the agency takes 5 minutes to contact the owner to inform them of my request!
Dear Mrs Al-makdase, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. We will also reach out to you directly. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotKieran was a great help
Kieran was a great help. On time, friendly and knowledgeable about the property making the moving in process as smooth as possible.
Thank you, Lewis, for this excellent review. We will pass this onto Kieran and the Team.
1/5
TrustpilotATROCITY, REPORTING BAD REVIEW
D J Alexander did report my review on Trustpilot upon sharing the bad experience I had with them, but thanks to Trustpilot for standing strong in fairways.
Dear HP, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWe are happy with the experience and…
We are happy with the experience and prompt response to queries. We are hoping to have a good stay in the accomodation. Thanks to Finn Anthony for his guide.
Thank you, Oluwaseyifunmi, for this excellent review. We will pass this onto Finn and the Team.
5/5
TrustpilotHarry hits a home run ! …
I have recently dealt with Harry Perkins whilst arranging a new tenancy for overseas clients, I have been more than delighted with the efficiency and professionalism shown by Harry throughout the whole process. A real credit to the company. Well Done Harry !
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotGill was amazing
Went through the application process again for a new property and Gill was so helpful and understanding. Tried to continually help me with all the issues that kept arising.
Thank you, Thomas, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotLaura Mctaggart
Laura Mctaggart was so patient with me. She took the time to answer all my questions and made sure I understood everything. She also provided clear instructions and guidance in every step, making the application process stress-free!
Thanks for the great review. I will pass this onto Laura.
5/5
TrustpilotI recently had the pleasure of renting…
I recently had the pleasure of renting a new place through DJ Alexander Letting, and I am compelled to express my gratitude for the outstanding service I received.From the beginning, the team at DJ Alexander was incredibly prompt in responding to all our queries, providing valuable assistance throughout the renting process. A special mention is due for Chloe Mitchell, a true angel in human form. Chloe not only offered excellent service but went above and beyond in ensuring the entire process went smoothly. Her dedication and follow-up were commendable.In a world where exceptional service is sometimes hard to come by, DJ Alexander and Chloe Mitchell have set a remarkable standard. Their professionalism and commitment have left a lasting positive impression.I wholeheartedly recommend DJ Alexander Letting to anyone seeking top-notch service in the realm of property management.
Thank you, Kunle, for this excellent review. We will pass this onto Chloe and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotGreat customer service by Sandie Whyte
Great customer service by Sandie Whyte. Very prompt responses to mails and my lease process was so seamless. I particularly like that she added a smile(emoji) in my mail to confirm that the process was now complete. That totally made my day. Thank you Sandie...
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotYour issue has been logged but it wont be fixed
My partner and I have rented our property for 5 and half years. When we originally signed the lease it was with FineHolm but they were bought over by DJ Alexander. In the last year we have needed some general repairs as the house is old and there has been minimal to no up keep of the infrastructure from the letting agent or the landlord. The first thing that happened was that our shower broke at the start of the year and we had not way of washing except using the sink in the bathroom or going to a friends for a shower. We gave the letting agents four days to get this fixed before raising it again as we were aware this was not urgent, eventually a plumber came out and fixed the issue but it took a week of us emailing and calling for it to be done. The second thing that we raised was that our house was unbearably cold even when the heating was on. Two different people came out to look at the windows and one said and i quote "whoever installed these windows should be shot" we were advised not to touch one of the windows because the glass could fall out and another one of the windows that was stuck was our emergency exit. From that point it took three months of us calling and emailing to eventually get a response that they were waiting on funds to be transferred from the landlord. We then waited another week with still no response at this point it was snowing outside and we could see our breath when were inside with the heating on. It took my partner calling and us refusing to pay rent before they came and fixed the windows, which has not helped much with the heat and they have not repaired our emergency exit but by this point we were just happy something was getting done. It is now January and we have had an issue with our plumbing since the 1st which has meant we cannot use any water in our bathroom or flush the toilet it has taken us calling 10 times and sending what i would say is a rude but justified email to our property manager to finally get someone to come out today to get this sorted. I have rented properties since i was 19 and i can honestly say i have never dealt with such incompetence from a letting agent in 10 years. they have no urgency in dealing with repairs and do not seem to care about the standard of living for the tenants. I would never recommend this letting agent to anyone.
Dear Megan, Thank you for taking the time to leave a review. We usually inform reviewers: that we are happy to look into any issues or queries you may have and to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. I can see this is already underway and we hope the matters you have raised will be resolved positively. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat thanks to Gill Robertson-Cree
We’re very lucky to have Gill Robertson-Cree looking after our lease process. Without her profession, patient, great problem-solving skills and extremely nice communication, we can’t complete this whole process and we’ll never overcome the various obstacles we encountered. She really demonstrate how djalexander is professional as a letting agent. Also, I believe djalexander is so lucky and proud to have Gill as one of the best employees!:)
Thank you, Yupeng, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotI just rented a flat with the help of…
I just rented a flat with the help of DJ Alexander, it was a smooth process and Diana was the point of contact. She showed us the flat and helps us checkin. Really nice service and help.Thank You
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGreat service
Great service throughout and they managed to secure us with a great offer in 14 days! Sarah, James and Sara were amazing. Super helpful and they went the extra mile to sell our flat. I would highly recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThroughout my experience
Throughout my experience, I have consistently encountered straightforward procedures that facilitate a smooth letting process. Francis Albert was highly personable and supportive and provided exceptional assistance and guidance. Her friendly demeanour and helpful approach greatly contributed to my positive experience.
Thanks for the great review. We will pass this onto Francis.
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