Trusted Agent profile · ABERDEEN
★★★★★
320 reviews across 2 platforms
99-105 Holburn Street Aberdeen, AB10 6BQ
The Law Practice's office in ABERDEEN, at 99-105 Holburn Street Aberdeen, is rated 3.2 out of 5 across 320 reviews on two platforms, including 11 Google reviews rated 4.0.
Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer Service has been second to…
Customer Service has been second to none.Been quick and efficient to answer all my questions ,that I've had and explaining slowly in a manner I can understand the whole process involved .Found Nicky very helpful and understanding also gave me good advice
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotHollie Sambrook is a star
Hollie Sambrook is a star. She guided me through the sale of my fathers house and despite loosing 2 buyers we got there in the end. I always felt full of confidence and supported when I spoke to her. She had patience and understanding every time we spoke.Professional, polite, empathetic. 100% happy
1/5
Trustpilotincompetent.
Would not recommend, hidden costs, marketed as an affordable firm but the reality is far from that. expect to pay double your initial fee illustration. Poor communication throughout, not forgetting that when we did complete they forgot to pay our stamp duty despite me confirming that they would
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
1/5
TrustpilotAbsolutely awful
These solicitors are absolutely awful. I am buying with no chain and cash. They don't answer the phone, emails or letters. We are at the point of the sale collapsing as they are holding up the completion which is a very simple process.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotFirst class service
From the first to the final point of contact we were met with courtesy, consideration and first class communication.
5/5
TrustpilotIn my recent house purchase Helen Hirst…
In my recent house purchase Helen Hirst was excellent. Professional, knowledgeable, efficient and approachable. I would not hesitate to recommend her .
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotSamuel at Gilson Grey is wonderful!
We worked with Samuel at Gilson Grey. He was helpful, lovely to chat with and provided us with a positive letting experience after having weeks of no luck trying to find a place.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotFirst time buyer and no clue about…
First time buyer and no clue about mortgages and buying houses! Between Gilson and Gray and my mortgage advisor they have made this process so easy and stressfree and so far very speedy! Thank you for all your help!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback and get the recognition they deserve. Thanks again!
4/5
TrustpilotThis was a tough one but we got there…
This was a tough one but we got there in the end! Overall experience was good, communication was a bit of a challenge at times, but once we got going there was a great deal of care and compassion shown for our situation. In the end we're very happy with the outcome, and felt Gilson Grey worked hard for us.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 4* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
4/5
TrustpilotJoanna Carlton from Gilson Grey 👍
Joanne Carlton from Gilson Grey was efficient, helpful and instrumental in ensuring my recent flat purchase went through, especially after taking over the reins the last minute at a particularly rocky moment. She really went above and beyond to push it over the finish line and I would definitely recommend her.
1/5
TrustpilotIs 5 months a reasonable time to spot a…
Is 5 months a reasonable time to spot a Land Registry error? I am not a direct client but your delays are costing me dearly. Evasion tactics seem to be the order of the day. Have just downgraded to least possible stars as still no feedback.
Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed. If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
1/5
TrustpilotThey assist to miss the chance
I called the Firm and requested them to make an offer for buying a property last week.The firm did not proceed until today, when the property is already under offer.I missed the chance to buy the property!
hank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotRound of applause!!
First time buying a property, first property I pulled out of due issues with the property and completed 2 days ago! I categorically could not have done this without Alice, she has been amazing from start to finish, communicating with me and also a phone call not just an email.Really appreciate everything you’ve done and will never thank you enough!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGreat from start to finish!
Smooth process start to finish! Was always kept in the loop. Would definitely recommend.
1/5
TrustpilotShockingly bad in todays day and age
Portal didn't work, upto 10 people responded at different times, always delayed. Didn't spot an address error (on my part) which probably caused 2 months delay. Didn't push the buyers. On the whole, dismal.
We appreciate your feedback and apologise for the frustration you are feeling, Martin. We have passed your comments to Joanne Sworder (Deputy Head of Conveyancing) and a member of the team will be in touch with you direct to discuss this matter. Thank you for helping us improve our services.
5/5
TrustpilotSale of uncles properties …
Being the first time I had to deal with selling a house in Scotland I felt that Alan guided me brilliantly and I didn’t have to worry about anything. I just left it all up to him and didn’t worry about anything
5/5
TrustpilotEmily has been most helpful and…
Emily has been most helpful and competent during an often difficult sale. Thank you.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Never answer emails or return phone calls. Was supposed to complete next weekend now October but no fixed date yet. ! How is a first time buyer supposed to give notice to landlord to move out and arrange removals. Absolutely no care in the world ot give a good service.
2/5
TrustpilotVery poor communication throughout the…
Very poor communication throughout the whole house buying process. No updates and phones left unanswered.
5/5
TrustpilotI felt like we had a very personal…
I felt like we had a very personal service with care and understanding through a difficult process with out sale and purchase but always patient and efficient and most importantly profession yet friendly.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotBoth Kirsty and Ifra helped me…
Both Kirsty and Ifra helped me immeasurably and timeously at every step.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! These people are impossible to get hold of. I have held for over an hour on multiple occasions & they don't respond. They have cost me hundreds of pounds in delays. AVOID
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotGreat work from Danielle and colleagues
Great work from Danielle Pullen and her colleagues helping me complete my first house purchase. Danielle explained everything clearly and responded very quickly to all communications and any questions or queries. Danielle and her colleagues were also very helpful in chasing up and pushing to get the purchase through when someone in the chain was delaying things.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotFrom start to finish everything was…
From start to finish everything was dealt with really quick and we were kept up to date with the whole process! Couldn't have asked for better service. Made selling and buying our properties easy and pain free. Thank you again.
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