Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely terrible!!
If you wish for a solicitor who does not reply to emails or answers her phone for weeks. Who does not communicate with other solicitors and decides herself that the whole chain will be exchanging and completing on the same day but doesn’t wish to communicate this with the other solicitors. Then use Hollie Sambrook at Gilson and Gray. Heaven forbid she’s asked to do her job then expect her to not respond and continue to bring up enquiries 6 months down the line the day before we should be completing. An absolute shambles and to top it all off we didn’t complete until 5pm at night due to her error. Couldn’t recommend a more awful company if I tried.
Bex · 7 June 2023
★★★★★ 1/5
TrustpilotThe most horrific experience
The most horrific experience. They changed the case handler without letting me know. Poor communication, not answering emails. Never available. Does not return calls.
Mrs · 15 October 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotCommunication is non existent
Communication is non existent , unprofessional, and I really don’t like the idea of these people handling my money.I honestly believe that these people should not be allowed to operate
Matt · 8 July 2024
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotAwful from start to finish
Awful from start to finish. Please do not use this company for conveyancing, its painful to say the least. No communication, never answer the phone and rarely emails either. At 4.45pm on the day of exchange and completion I was worried I was going to be homeless having completed my sale but not my purchase. Exchange should have happened the week before and not on the same day. My received proceeds were over £2k short and its taken a week to resolve. They were on my estate agents panel of conveyancers and now they are not...if my review didn't convince you enough perhaps that might!
Karen · 19 May 2023
★★★★★ 5/5
Trustpilotjoanne carlton, gilson gray
i’m an estate agent and was lucky enough to work with joanne carlton in a professional capacity as we shared a mutual client. i can honestly say she has been instrumental in making sure the transaction went through smoothly and i cannot praise her enough, highly reccomend!
Abbie · 30 May 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 4/5
TrustpilotWould recommend
Jo who dealt with the sale and purchase of our home was fantastic from the start. Although the process was long and timely (due to other parties) we were provided with regular updates and if we needed to chase she was also available on the phone to answer any queries. Jo went out of her way to make sure we were in our new home due to many delays we had because of other solicitors. Would recommend and will use again should we decide to move house.
Jemma · 24 April 2023
★★★★★ 1/5
TrustpilotZero communication
Zero communication. Do not answer phones or emails. Only use if you want sleepless nights and poor mental health.
Rebecca · 5 December 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotThis has to be the worst service ever
This has to be the worst service ever, totally avoid, compete shambles. no communication and no progress, waste of time and money.
Deo · 7 October 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 1/5
TrustpilotVery disappointing service
We used this firm to assist with the short term let license application in Scotland. I received poor service, a bad, and as I feel, intimidating attitude, and the whole process of dealing with them caused more stress than if I’d have just lodged the application myself. The public persona of this firm as seen at trade sector roadshows, and on webinars, is a million miles away from the service given when you’ve engaged them.
Nicola · 5 August 2023
★★★★★ 1/5
TrustpilotYou are messing my son around BIGTIME…
You are messing my son around BIGTIME get his case sorted NOW.. it's been going on since January 2024.. No chains involved this is taking the P**S
David · 6 July 2024
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
TrustpilotSally Mcbride worked above and beyond…
Sally Mcbride worked above and beyond with our house sale and purchase. Her communication and availability to talk was exemplary. I cannot fault the efforts they went too. Many thanks for a job well done Paul and Dionne
Paul · 23 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 4/5
TrustpilotSolicitor service as it should be.
Most helpful considering I was dealing with the house sale on behalf of my elderly mother and recently deceased step father. Understanding, patient but very professional making sure everything was above board, as it should be.
Charmaine · 28 November 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotPoor service
Poor service, little to no communication and are slow to deal with counterparts and Agents (Chasing weekly is needed)
Ash · 8 October 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotCan’t thank Barry enough
Can’t thank Barry enough. Pushed and pushed for me to be in house asap after a few complications and always kept me up to date and answered any questions
Callum · 22 February 2023
★★★★★ 5/5
TrustpilotGreat communication and advice given to…
Great communication and advice given to me throughout my move. Would absolutely recommend.
Stephen · 19 December 2024
Agent replied · 22 December 2024
We are so grateful for your kind words and 5* review, Stephen! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotExcellent service throughout the entire…
Excellent service throughout the entire process. Lisa and her team where always on hand to answers queries and completion day went about as smoothly as possible. Great job!
Dave · 24 February 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, made our house move as stress free as possible
Craig · 23 December 2025
★★★★★ 5/5
TrustpilotFantastic solicitor Wendy Frame from…
Fantastic solicitor Wendy Frame from start to finish. Very thorough and diligent.
Matthew · 7 December 2024
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotDO NOT USE
I cannot stress this strongly enough - Find a different solicitors!
Louise · 18 December 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotThe communication was great and the…
The communication was great and the overall service was nice and quick.
BEREKET · 3 December 2024
Agent replied · 22 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotI have formally complained and still…
I have formally complained and still been ignored. Like all of the other reviews DO NOT USE THIS COMPANY.
Sara · 12 August 2024
Agent replied · 24 August 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotSuccessful sale.
Reassuring, professional, patient and supportive. The solicitor dealing with our transaction was helpful, available on the telephone and by email. Her team played an integral role and the progress of the work was good.
James · 5 October 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotJo and the team were fantastic
Jo and the team were fantastic! Quick to respond to emails/phone calls and answered all our questions. Professional and polite throughout and made our house purchase and sale much easier. Thank you!
H.Skilly · 21 November 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotVery easy to use service
Very easy to use service, great for first time buyers!
Lachlan · 16 December 2024
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
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