Trusted Agent profile · ABERDEEN
★★★★★
320 reviews across 2 platforms
99-105 Holburn Street Aberdeen, AB10 6BQ
The Law Practice's office in ABERDEEN, at 99-105 Holburn Street Aberdeen, is rated 3.2 out of 5 across 320 reviews on two platforms, including 11 Google reviews rated 4.0.
Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
5/5
TrustpilotGood communication
Good communication, helped everything go smoothly. Thanks so much.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotThey were acting on behalf of the…
They were acting on behalf of the person buying my property. Due to their incompetence I have lost way over £1,000 and been stressed out of my mind due to this so called professional firm of solicitors. I would never use this useless company on any level. I took the case to the Scottish Legal Complaints Service in Scotland, the firm offered £100 in compensation as an alternative to mediation. I turned it down, as it clearly laughable! They've ignored further correspondence from the SLCC, which to me says everything about their disregard for the system! I would say definitely GO ELSEWHERE, there are other good solicitors out there!
5/5
TrustpilotRecently bought a house in Monkton…
Recently bought a house in Monkton through Brooke Finlay and she was nothing short of spectacular, first time buyers and couldn’t have been any more helpful. So thankful I chose Gilson & gray anyone would be lucky to have her.
5/5
TrustpilotVery professional and kept me well…
Very professional and kept me well informed throughout the process sale went through with zero issues
1/5
TrustpilotAvoid at all costs
Please do not use if you want to have a easy and quick process. The conveyancers are non responsive, phone calls are not answered, messages are not returned and email so unanswered. Use someone else! Even if they are slightly more expensive as by the time Gilson Grey get there act together the extra money spent on a better form would be worth it.
5/5
TrustpilotVery professional service from Alisha
Alisha supported us throughout the sale of our house. She was always professional and found the time to communicate and explain the process even though she had to work to very tight timescales at the end.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotFaultless
Cant fault the team at all, and specifically Joanne who was my main point of contact. They made my buying experience very easy and I cant thank them enough!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotWere on the ball with everything and…
Were on the ball with everything and were first class in helping me all the way
5/5
TrustpilotEfficient and courteous conveyancing…
Efficient and courteous conveyancing service, with information given promptly at the appropriate time.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! Utterly inept and useless. 6 months wasted with these clowns. We were no chain with first time buyer and it should have been a breeze.
1/5
TrustpilotHouse purchase
Bought a house last October and I now realise going cheaper isn't always best . Could never get in contact with staff about any matter regarding purchase of property, attempted to con me of and extra 3000 pound and when a asked why this was ? Response from solicitor was "these things just happen". If I hadn't noticed they were quite happy to take the money from my back account absolutely no morals what so ever. Moved into the property and items were removed actual kitchen units bedroom doors and bathroom cabinet so I phoned and sent pictures and the response again was "nothing we can really do just one of them things" . Would never recommend and have told people to stay well clear as there nice to start but once payment is agreed they are not interested in the slightest shocking company!!!
4/5
TrustpilotSpeedy initial response
Speedy, pleasant initial response
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
1/5
TrustpilotTotal incompetence
This company has been handling the sale of a chain free property to my son.After at least 5 months it has still not progressed. It is a black hole of incompetence. Do not use unless you are a masochist.
5/5
TrustpilotEasy,clear and professional
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotVery professional and communicative
Very professional and communicative. Guided me in every step.
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotAvoid like the plague.
Avoid like the plague.Was recommended as part of the estate agents package.Before documentation was signed they were lovely.Once signed I was literally bounced between 3 lawyers as each previous had "left the company".Eventually I was dealing with a paralegal who I honestly felt like they were the customer and I was providing them with the service (as an oppose to the opposite).I constantly had to chase and attain updates and it was stressful and should be the last thing you're stressing about when moving house. In the end I had problems with the house which should have been covered/fought for compensation by the legal team, they kept bouncing me to different departments and then told me the basic fee would be £600 if I decide to go ahead and fight.Avoid at all costs.No idea how companies such as this are still in business.
1/5
TrustpilotAvoid at all costs don’t reply to…
Avoid at all costs don’t reply to emails or phone , Lincoln
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
TrustpilotDo not use
These solicitors are appalling do not go anywhere near them. They don't know what a phone is as they don't answer them! I couldn't believe how many times I asked about completion date despite the rest of the chain being ready. Its like banging your head against a brick wall. Don't put yourself through the stress!!
5/5
TrustpilotWent through very smoothly
Jo Carlton oversaw the sale of our property. Kept in touch all along the way and worked to get us the completion date we wanted. Very pleased.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotNot recomendet
Very good solicitors in my case deal with sale/purchase in no time completion done by 1pm very happy.Edit: Unfortunetly 4 days after complition I recieved email ... they make mistake in calculating estate agency costs so now I need to transfer 1.8k very unhappy about it it`s a shool boy error not recomended
1/5
TrustpilotI am very disappointed with the level…
I am very disappointed with the level of customer service. I have waited weeks for emails to be answered. I was told almost two months ago we were almost ready to agree an exchange/completion date yet we haven’t. I am so disappointed and would not recommend this firm.
1/5
TrustpilotYour solicitor will make or break your transaction
I see just a couple of names mentioned in the good reviews. Take note. All I will say is that a bad solicitor can, all on their own, ruin your chances of a successful completion. Do your research. Ask for recommendations. Choose well.
5/5
GoogleVery friendly, helpful and professional in their approach. Contact was always quick and we were happy with the service. Would highly recommend Lesley
5/5
TrustpilotBRILLIANT
BRILLIANT. Fantastic...what was supposed to be stressful was put at ease and so straight forward by Joanne and her staff at a great firm.Recommend to all that are moving houses or premises. So good and stress free.Well done and thank you. 👍👍👍👍👍❤️
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