Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotVery slow at answering emails and returning phone calls.
Very slow at answering emails
John · 5 December 2023
Agent replied · 28 January 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotI have enquired about two of their…
I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based on virtual tour.Horrible service not only for tenants but for landlords too.
M · 4 November 2021
★★★★★ 5/5
TrustpilotRecommend
I just sold a property and the company helped,very professional.
Vasile · 6 June 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
GoogleUsed The law practice to buy my property 2.5 years ago couldn't fault them. Then Tried to sell my property with them for the last 6 months. Absolutely no contact unless I called them. Didn't even put a For Sale sign up. Should stick to the law side and disband their property sales team if you could call them that. As much use as a chocolate fireguard!!!!
Shane · 11 October 2017
★★★★★ 1/5
TrustpilotHORRENDOUS COMPANY !!!
HORRENDOUS COMPANY !!!! Rachel jowett AVOID. I have written a scathing email complaining about the shambles of this company. Please avoid I would hate for someone to have to go through what we did Shocking service
Callam · 16 October 2023
★★★★★ 1/5
TrustpilotVery disappointed with the service
Very disappointed with the service. Unanswered e-mails and zero guidance on how to proceed with a home purchase resulting in me missing the purchase opportunity. I wasn't looking for a mailbox but for advice and support on how to purchase a property.
E · 23 November 2022
★★★★★ 1/5
TrustpilotAbsolutely shocking - terrible!
Absolutely shocking, avoid at all costs! I won't mention names yet! but I'm pleading with everyone not to use this company.They deserve to go into administration. Avoid, Avoid Avoid!!!
Adam · 5 September 2023
★★★★★ 1/5
TrustpilotShambolic company
Shambolic companyNo one ever answers the phone and when they do you get put through to your account manager to be cut off.Do not use at all
Hotpie · 4 July 2023
★★★★★ 1/5
Trustpilotavoid if you want an easy life
avoid if you want an easy life. Do your research. Choose wisely. Response times are horrific. Receptionists talk awfully to you. AVOID.
Amy · 10 August 2023
★★★★★ 1/5
TrustpilotWorst company I have had to deal with
Worst company I have had to deal with. If you are selling your home go elsewhere. Passed from one paralegal to another and lose paperwork don’t call you back etc. etc etc
Mr · 10 June 2022
★★★★★ 1/5
TrustpilotAbsolute shambles
Absolute shambles. Horrendous communication, have to ask repeatedly for updates and then be told they have somehow lost basic information. Never ever again. Nightmare They don't even seem bothered, it must be easy money
Gail · 18 June 2021
★★★★★ 1/5
TrustpilotAvoid
Never answer the phone, starting to wonder if they even care about their customers.
I · 15 September 2023
★★★★★ 5/5
Trustpilotamazing work
Romany · 11 September 2026
Agent replied · 24 September 2026
Thank you, Romany, for your kind feedback! We’re so pleased you had a positive experience with Gilson Gray.
Best wishes,
Gilson Gray
★★★★★ 5/5
TrustpilotGreat results in a very reasonable time frame
Great service by the whole team from start to finish. Would recommend this company anytime.
Christine · 1 May 2023
★★★★★ 1/5
TrustpilotAvoid
Terrible solicitor avoid if you don’t want to waste your money
Marko · 9 August 2023
★★★★★ 5/5
TrustpilotPerfectly smooth
Prompt communication and a respectful attitude. Flexibility. assurance. Thanks
TheLifeskool · 12 September 2023
★★★★★ 5/5
TrustpilotSales of properties
Dealt with two property sales for me.Great staff always helpful
Nick · 17 July 2023
★★★★★ 5/5
TrustpilotExcellent work
Excellent work Thank you for all your help
Nicola · 23 July 2023
★★★★★ 1/5
TrustpilotI’ve not had to use a law firm in the…
I’ve not had to use a law firm in the past. Is it standard for emails and calls to go unanswered?
Disgruntled · 23 November 2021
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. Severly overpriced.
Sean · 23 January 2023
★★★★★ 5/5
GoogleFabulous professional service, delivered on time. Always off the top shelf!
Steve · 14 April 2021
★★★★★ 5/5
GoogleFantastic service! Friendly and explained all the jargon of contracts etc! Highly recommend
Leia · 29 March 2020
★★★★★ 5/5
GoogleMoved into a property through this agency and they were helpful throughout the entire process.
Pradeep · 30 March 2018
★★★★★ 4/5
GoogleGreat service and made the experience of selling a property easy
Jamie · 30 March 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
