The Law Practice ABERDEEN reviews

★★★★★ 1/5

Trustpilot

Do Not Use For Leasehold Sales!

Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.

Nick · 11 May 2026

★★★★★ 1/5

Trustpilot

Shoddy conveyancing that has led to…

Shoddy conveyancing that has led to loss of money. Glenn Gilson their executive despite his statement on the website about putting customer wellbeing first has not responded to any of my emails or offered support as a result of his teams errors costing me money loss and leaving me feeling suicidal. Make no mistake people, this is a typical firm of lawyers only caring about the Notton line and they have zero interest in helping their clients. Avoid as lacking in efficiency, empathy and ability to own up mistakes made and offer resolution. An inhumane and unethical company.

Maria · 29 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged/ripped off for a very simple document change, when queried got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of £52 and a late payment charge of £720. I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later.I have had a blue chip credit status all my life, I would sincerely stay away from this company there service and advice is mediocre to slow with the fee scale of a top end practice.

Craig · 16 February 2024

★★★★★ 5/5

Trustpilot

Excellent service with regular and very…

Excellent service with regular and very prompt updates

Derek · 1 June 2026

★★★★★ 5/5

Trustpilot

Excellent, professional service

Courtney Morison and Alex Wolfe helped me with my purchase. They were responsive, informative, and great help every step of the way. Very professional service, could not recommend more.

Maxim · 12 December 2024

★★★★★ 5/5

Trustpilot

Dominic Reeve

Dominic is amazing, he goes above and beyond for his customers. He keeps everyone well informed and gets the job done! Service from everyone is excellent. Would thoroughly recommend to anyone wanting a solicitor you can trust to do a good job for you.

Jenna · 24 February 2023

★★★★★ 1/5

Trustpilot

Communication is awful

Communication is awful. Trying to purchase a property and have no idea on a completion date as no one calls me back. Emails take more than a week for a response and even then not all questions are answered.

Mrs · 25 June 2024

★★★★★ 5/5

Trustpilot

Good experience with the sales process - Rachel Greig

Very happy with the communication and efficiency of Rachel Greig during our sales transaction. Much more efficient than her counterpart on the other side of the transaction!

Tony · 13 December 2024

★★★★★ 1/5

Trustpilot

Would give zero stars if I could.

Would give zero stars if I could. Please do your research and do not go with a legal firm because the Estate Agent tell you to. Caused me huge amounts of unnecessary stress and money.

Victoria · 10 August 2024

★★★★★ 5/5

Trustpilot

Everything was looked into properly and…

Everything was looked into properly and effort was great

Tony · 9 March 2023

★★★★★ 1/5

Trustpilot

Worst experience I’ve ever had with a law firm.

Zero communication unless you call them, and even then they don’t always answer. Staff are overworked and make continuous, avoidable errors.

Brad · 23 January 2026

★★★★★ 5/5

Trustpilot

Exceptionally professional

Exceptionally professional, thorough and responsive. The process was smooth and the communication was timely and effective throughout.

Marcia · 23 February 2026

★★★★★ 5/5

Trustpilot

Jill provided excellent guidance…

Jill provided excellent guidance throughout the process of being a first time buyer. Very helpful and diligent at each stage.

Michael · 24 January 2026

★★★★★ 5/5

Trustpilot

We really enjoyed the service provided…

We really enjoyed the service provided by Trevor Stell. Always available when you need him an always willing to offer very helpful professional advice.

STANLEY · 10 December 2024

★★★★★ 1/5

Trustpilot

Bitterly disappointed - avoid at all costs

This company appears to either excel (going by 5 star reviews) or fail completely (going by the 1 star reviews). Unfortunately you can't afford to lucky dip approach when trying to buy a house.Communication was appalling, not just unable to get through but a lack of promised call backs or email responses.They failed to pay money on completion day - had we been in a chain this could have caused real problems.Response to complaints usual platitudes - I guess they're big enough not to care.

Don · 5 September 2023

★★★★★ 5/5

Trustpilot

Great First Time Buyer Experience With Danielle

Being first time buyers, there was a lot we didn't understand. Danielle was brilliant from start to finish with the plethora of questions we threw at her, was kind, considerate and polite throughout. Will use again!

Kyle · 16 May 2023

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Muhammed · 17 August 2023

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Mo · 17 August 2023

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. Don't really know where to start with the number of complaints I have about them - from initial contact (Isaac plus many others - hard to keep track) right through to completion which took several attempts and much delay due to their ineptitude and lack of contact (Chloe)CowboysAVOID!

Betsy · 17 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs! Completion date 28th July 23. Now have 3 mortgages. 2 to be paid off by this solicitor. New funds in Gilsons account with no forward plan to pay off my outstanding debts as per agreement. Constantly ignored on the phone and email. Passed fromOne person to another, solicitors of sick sudden bereavements the lot. Continuing to make payments on debts that should be paid off and when I do eventually get hold of my trainee solicitor she’s requests further information but is non specific. Asking for settlement figures after the closing date more information that we have already sent with no plan to send us our money. I feel trapped, exploited, financially ruined. If you like your sanity please avoid at all costs. Edinburgh office failing to comply with legal requirements changing the plan constantly not prepared for the closing date. Please don’t do it, I wish I had checked here before agreeing to use them, folks please think again. Time to complaint to the Financial Ombudsman. Exhausted.

Fiona · 2 August 2023

★★★★★ 1/5

Trustpilot

I would give a zero if I could- DO NOT USE

I would give a zero if I could, awful company ran by clowns. No communication, happy to take your money but the lack of urgency is awful

Unhappy · 18 September 2024

★★★★★ 4/5

Trustpilot

Selling My First Flat

In selling a flat, we were managed by various different members of Gilson grey, from estate agency to solicitors - everyone was very helpful and supportive of our questions.

Bethany · 22 September 2025

★★★★★ 1/5

Trustpilot

This is a terrible company

This is a terrible company. Buying a house is stressful enough with out the added stress of this company. You will not get answers to your emails until 1 min before closing time. You need to triple check all documents with figures as they will be wrong on multiple drafts. If you have a closing date in mind then you need to have a back up as the first choice is likely to be missed nearly causing you to lose your house. No point in complaining as you’ll get immature argumentative responses. Save yourself the hassle and find someone with a bit of professionalism about them

Joe · 18 June 2023

★★★★★ 1/5

Trustpilot

Poor communication and client care

In the manifesto of this company, they state that 'Our clients are at the heart of everything we do' but that wasn't our experience. Hollie Sambrook ignored our wishes throughout and was determined to exchange and complete on the same day, which caused us huge stress. She had her phone on permanent voicemail and often answered our emails late in the day with a one-liner. As cash buyers we could have sent the monies at any time but she wouldn't let us. We practically begged her to give us the transfer details the day before completion but she then sent late questions, which could have been done weeks earlier, meaning we could not exchange that day. By the end of it we had completely lost confidence and faith in her. We finally completed at 4pm much to our distress and also the vendors. The irony of it was that her letter finally giving us instructions advised us to make sure we had enough time to send the money! All this could have so easily been avoided. It was never explained why our wishes were ignored and hers took precedence, despite the fact that we were the clients. I cannot recommend.

Glynis · 9 June 2023